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Chapter 8: Multilingual Configuration
78 MaxACD Administrator Manual
4. Click OK .
5. Repeat these steps for each language you want to add.
The contents of the fields
System phrase directory and Custom phrase directory
are fetched from the location where the language phrases are stored. They are not
editable.
Only the description of the language is editable here. To edit it, click the
Edit button or
double-click the row.
The default language cannot be deleted. After you add languages, any language used by
DNIS, an extension, or an AA cannot be deleted.
Enabling Multilingual Support in the Auto Attendant
After you have recorded phrases and added a reference to their directories in the
Multilingual Configuration > Language tab, as described above, you are ready to
enable multilingual support in the auto attendant.
1. Select
System > Multilingual Configuration > AA tab.
Figure 8-4. Multilingual Configuration dialog box
2. From the list at the left, select the AA you want to configure with multilingual
support.
3. Check the Enable Multilingual Support box. The Multilingual Enabled column
changes to TRUE .
4. In the Language Setting
group of fields, check the Language Selection Prompt
check box.
5. Choose the prompt that lets the caller select a language.
6. Beside each appropriate number, select a language from the drop-down list that
corresponds to the phone key the user would press to hear that language. (For
example, “For English, press 1; for Spanish, press 2...”)
7. Click Apply if you have more work to do in the configuration screen, or click
OK to
accept the changes and close the screen.