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Defining System Call Restrictions
MaxACD Administrator Manual 43
Figure 4-12. Add Holiday dialog box
The holiday you added appears in the Holiday list. Additional holidays you create
appear in the list and together make up the Holiday Profile.
To set call routing
1. Select a Holiday Profile from the Profile drop-down list, and then select a holiday in
that profile from the Holiday list.
2. Set call routing for “normal” holiday hours using the field group in the Normal
section of the Holiday tab. This will be the default route for calls coming in on that
holiday.
3. If you have special work hours during holidays, check the Special hours option and
configure special hour routing.
This route will override the route for normal holiday hours, for the hours you
specify. Use this option, for example, to route calls for the working portion of a
holiday that your organization treats as a half-day.
4. To apply these hours to more than one holiday, click the Apply To button and in the
Apply To dialog box, select all the holidays to which you want the hours to apply.
You can select multiple holidays by using Ctrl-click or Shift-click . Click OK .
5. When you are finished with the dialog box, click OK .
When a new year begins, the dates on which holidays fall usually change. You can edit
the dates for annual holidays, making them accurate for the new year.
To update the date of annual holidays
1. Select a Holiday Profile, and then the holiday from the Holiday list. Its date and
description appear in the Normal section.
2. Click the drop-down arrow beside the date to open a calendar and assign a new date.
3. Click
Apply .
Defining System Call Restrictions
The Call Restriction tab contains settings for the following functions:
•
Block calls to area codes from all extensions
•
Define local/toll-free (unrestricted) area codes
•
Lock an attacked extension
•
Block all outgoing trunk calls