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Chapter 15: Extension Configuration
128
MaxACD Administrator Manual
Figure 15-6. Extension Configuration window, Group tab
To assign a group to the selected extension
1. On the
Group
tab, click the group number in the
Not Member
list.
2. Click the
Add
button to move it to the
Member
list.
Note:
If a workgroup is configured to Ring All Available Members, the maximum number
of members is 20. See “Setting Call Handling Options” on page 171 for details.
To remove a group assigned to an extension
1. Click the group number in the
Member
list.
2. Click the
Remove
button. The group moves to the
Not
Member
list.
Note:
You can use
Shift
+click and
Ctrl
+click to select more than one group.
Setting Wrap-up Time
You can set the Wrap-up Time for the selected physical agent extension. This option
doesn’t appear for a virtual extension or a non-agent extension. Wrap-up time is a
system delay between the time an agent finishes a workgroup call and the time the next
call is routed to the extension. It gives the agent time to finish up with notes, prepare
for the next call, log out of the group, or click the “Wait” button in MaxAgent. You can
set a wrap-up time of up to 29 minutes, 59 seconds.
Setting Inter Call Delay
This configuration applies only to calls waiting in queue. The inter-call delay can create
a time delay before the next workgroup call
in queue
rings the extension after the
extension finishes one of the following activities:
•
Makes an internal or outbound call
Содержание MaxACD Administrator
Страница 1: ...MaxACD Administrator Manual July 2011 ...
Страница 10: ...viii MaxACD Administrator Manual ...
Страница 12: ...2 MaxACD Administrator Manual ...
Страница 30: ...Chapter 2 System Requirements and Installation 20 MaxACD Administrator Manual ...
Страница 68: ...Chapter 5 Media Server Management 58 MaxACD Administrator Manual ...
Страница 74: ...Chapter 6 Voice Mail Configuration 64 MaxACD Administrator Manual ...
Страница 84: ...Chapter 7 Auto Attendant Configuration 74 MaxACD Administrator Manual ...
Страница 92: ...Chapter 8 Multilingual Configuration 82 MaxACD Administrator Manual ...
Страница 96: ...Chapter 9 Call Recording Configuration 86 MaxACD Administrator Manual ...
Страница 100: ...Chapter 10 Application Extension Configuration 90 MaxACD Administrator Manual ...
Страница 118: ...Chapter 12 Trunk Configuration 108 MaxACD Administrator Manual ...
Страница 124: ...Chapter 13 In Call Routing Configuration 114 MaxACD Administrator Manual ...
Страница 132: ...Chapter 14 Out Call Routing Configuration 122 MaxACD Administrator Manual ...
Страница 156: ...Chapter 16 Routing Unassigned Extensions 146 MaxACD Administrator Manual ...
Страница 196: ...Chapter 18 Workgroup Configuration 186 MaxACD Administrator Manual ...
Страница 220: ...Chapter 20 Redundancy Configuration 210 MaxACD Administrator Manual ...
Страница 256: ...Appendix B Technical Support 246 MaxACD Administrator Manual ...