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Chapter 15: Extension Configuration
138 MaxACD Administrator Manual
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Internal, Local, and Unrestricted Area Codes —Allow extension to call internal,
local, and area codes defined in the Unrestricted Area Codes in the Call
Restriction tab of the System Configuration window.
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Allow Internal/Local/Unrestricted, and Defined Prefixes —In addition to the
above privilege, allow the extension to call prefixes you specify in the Prefixes
Allowed boxes. Include all relevant prefix numbers (for example, if appropriate, you
would include 1+area code before the number). This configuration will not override
System Prohibited Prefixes set in System Configuration.
•
All Calls Allowed Except the Defined Prefixes —In addition to System Prohibited
Prefixes, you can block this extension from dialing the numbers defined in the
Prefixes Disallowed boxes.
Setting Other Call Restrictions
Other call restriction rules can deny or allow the following:
Figure 15-10. Call Restriction Rules
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Allow Calls to be Transferred or Conferenced to an Outside Number —when
checked, the internal extension user can log into voice mail, make a call to a second
party, then transfer or conference to a third party.
•
Allow User to Configure Forwarding, Notification, and Reminder Call to an
Outside Number
—This setting regulates extension call forwarding, voice mail
notification, and reminder call configuration. If this setting is not checked, you will
see a warning message pop up when trying to set up forwarding to an outside
number. International calls are not allowed if the fourth option is not checked.
•
Allow Outside Caller to Make or Return Calls from within VM System —when
checked, an outside caller can dial into the system, log in to the extension’s voice
mail, and make or return calls from the voice mail (Zoomerang feature).
International calls are not allowed if the fourth option is not checked.
• Allow Outside Caller to Make or Forward International Calls from within VM
system
—This setting regulates making international calls from voice mail and
forwarding to an international number. You need to check the second and third
options to be able to check this configuration.
Caution! Allowing any of these options may increase the potential for toll fraud. Make
sure the password is properly configured to prevent an intruder from using this
voice mail box to make an outbound call. AltiGen recommends that you leave
the fourth option unchecked for all extensions at all times.
Setting Answering Options
Answering options include forwarding, handling busy calls, handling no-answers and
other options.