Altigen MaxACD Administrator, Руководство пользователя, Страница: 169 / 261

Establishing Workgroup Membership
MaxACD Administrator Manual 159
Notes :
• The recording session starts when the call enters the connected state and ends
when hang up or flash is pressed, or when the call is transferred.
•
When an agent logs in to a workgroup, which is also an outbound workgroup,
all outbound calls will be considered as workgroup calls and recorded according
to workgroup configuration.
•
When an agent logs in to a workgroup and is in Not Ready, DND, Wrap-up, or
Inter-call Delay state, outbound calls will be recorded if workgroup recording is
configured.
•
When an agent does not log in to the workgroup that is configured as an
outbound workgroup, all outbound calls are non-workgroup calls.
Establishing Workgroup Membership
Add agent extensions to a workgroup on the Group Member tab in the Workgroup
Configuration window.
Figure 18-5. Workgroup Configuration, Group Member tab
To add extension(s) to a workgroup:
1. Select the workgroup in the Group List .
2. On the Group Member tab, click the extension number(s) in the Not Member list.
Use Shift +click and Ctrl +click to select several extensions.
3. Click the Add button between the columns to move them to the Member list.
Note: If the workgroup pilot extension is configured to Ring All Available Members,
the maximum number of members is 20. See “Setting Call Handling Options”
on page 171 for details.
By default, a newly added member has the Skill Level set to 1.