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Chapter 15: Extension Configuration
124 MaxACD Administrator Manual
Using the Apply To Button
A change you make to an extension can often be applied to one or more other extensions
by using the
Apply To button.
Clicking the Apply To button pops up a list of all extensions to which the change can
apply. Select the extensions to which you want to apply the change (all are selected, by
default). Use the
Shift or Ctrl keys to select several extensions.
The Apply To button is disabled unless a change you made can be applied to other
extensions. When you use the button to apply changes to multiple extensions, it works
on only those changed attributes that can be applied.
Setting up Extensions
Set up new extensions in the Extension Configuration window.
To create MaxACD agent extensions that correspond to Microsoft Lync Client users, set
up users in Microsoft Lync first. Then configure corresponding extensions in MaxACD.
To add an extension:
1. Click the Add button below the Agent/Supervisor/Extension list.
Figure 15-2. Add New Extension dialog box
2. Type in an Extension Number .
The number must begin with a number assigned to be used for extensions, and it
must be the length assigned to extensions, both of which are set on the
Number
Plan tab in the System Configuration window, as described in “Setting a System
Number Plan” on page 35.
3. In the Type panel, select Virtual . Click OK .
After you create an extension, you can set basic attributes on the Extension
Configuration
General tab. These attributes are discussed below.
Setting Personal Information
The top section of the General tab is for personal Information.