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Chapter 21: System Report Management
212 MaxACD Administrator Manual
The system summary report displays:
• Extension Summary —Configured extensions in the system, including Extension
number, Last Name, First Name, SMTP/POP3 E-mail name, Slot (Logical component
ID), and Channel.
• Group Summary —Configured workgroups in the system. When you select a group,
agents belonging to that group are displayed in the Member window.
•
Trunk Summary —Configured trunks in the system, including trunk location
(Component ID : Channel Number) and trunk access code assignment.
• Messaging Usage —Message count and storage usage for each mail box. Click the
Refresh button to update the message count and storage size information.
You can print this report by clicking the Print button.
IP Cumulative Traffic Statistics
To view a report of all cumulative IP traffic, click Reports > IP Traffic Statistics . The
window displays IP trunk traffic information for all calls:
Figure 21-2. Reports, IP Cumulative Traffic Statistics window
This window displays the following data:
Parameter Description
Internet Address The IP address of the VoIP system or device.
Packets Sent Number of voice packets sent to other systems over the public or
private IP network.
Packets Received Number of voice packets received from other systems over the
public or private IP network.
Bytes Sent Total size (in bytes) of all voice packets sent to other systems over
the public or private IP network.
Bytes Received Total size (in bytes) of all voice packets received from other
systems over the public or private IP network.
Packets Lost Number of voice packets that have been lost due to prolonged
delays, network congestion, or routing failure.