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MaxACD Administrator Manual 3
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H A P T E R
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Overview
MaxACD for Lync is AltiGen’s system software that supports AltiGen’s MaxAgent for Lync.
MaxAgent for Lync is a robust workgroup call handling application that works in
tandem with Microsoft Lync Client. The product is designed to provide contact centers
with the essentials to service, respond and track performance of contact professionals.
MaxAgent features are described below.
MaxACD for Lync is designed with an intuitive easy-to-use graphical user interface,
MaxACD Administrator , so IT staff can easily manage the system and reduce
administrative costs. Since MaxACD is IP-enabled and modular, call-centric businesses
are protected against growing out of their investment.
Key features of the MaxACD for Lync system are listed below in the following categories:
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System features
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Automatic call distribution features
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Auto-attendant features
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Voice mail features
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Administrative features
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Voice over IP features
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AltiGen’s additional ACD-related applications
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Capacities
Features are listed in alphabetic order in each category.
MaxACD Features
Account Codes - allows the user to input an account code on each call to track
telephone usage in order to bill back to clients or create a record of calls specific to a
project and to budget and forecast expenses.
Forced Account Codes force the user to
input an account code on each call to track telephone usage. The administrator can
configure which extensions are required to enter an account code, and also configure the
option to require an account code for long distance calls and international calls, but not
local calls. An administrator also can block the display of the account code table in client
applications. Users can be prevented from seeing account codes they don’t need to see.