Oracle Sun Netra X4270, Service Manual

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Gather Service Information
No. Description Section or Document
2 Investigate any power-on problems. “Troubleshoot Power Problems” on page 32
3 Perform external visual inspection and internal
visual inspection.
“Inspect the Server Externally” on page 33
“Inspect the Server Externally” on page 33
4 View BIOS event logs and POST messages. “View Event Logs” on page 48
“Understanding BIOS Booting and Setup” on page 37
5 View service processor logs and sensor
information.
ILOM 3.0 documentation set
6 Run PC-Check diagnostics. Sun x64 Servers Diagnostics Guide
Related Information
■
“Understanding the Server” on page 13
■
“Diagnostic Tools” on page 29
Gather Service Information
The first step in determining the cause of a problem with the server is to gather information
from the service call paperwork or the onsite personnel. Follow these general guidelines when
you begin troubleshooting.
1.
Collect information about the following items:
■
Events that occurred prior to the failure
■
Whether any hardware or software was modified or installed
■
Whether the server was recently installed or moved
■
How long the server exhibited symptoms
■
The duration or frequency of the problem
2.
Document the server settings before you make any changes.
If possible, make one change at a time in order to isolate potential problems. In this way, you
can maintain a controlled environment and reduce the scope of troubleshooting.
3. Note the results of any change that you make. Include any errors or
informational messages.
4. Check for potential device conflicts before you add a new device.
Inspecting the Server 31