Lexmark X95 series, Service Manual

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Diagnostic information
2-43
7558- xxx
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111.01 LED printhead (K) failure
111.02–111.04 LED printhead (K) signal failure
31
Contact your next level of support. You will need the following information for them:
• Exact 900.xx error digits and complete error message
• Printed menu settings page
• Printed network settings page
• Device error log
• A sample print file If the error appears to be isolated to a single file
• File/Application used If the error is related to specific print file
• Device Operating System
• Driver used (PCL/PS)
• Frequency of the occurrence of the error
Step Action and questions Yes No
1
Check the LED Printhead (K) for
proper installation.
Is the LED Printhead (K)
properly installed?
Go to step 2. Install the LED Printhead (K)
properly.
2
Check the event log for the
history of errors that occurred.
1. Enter the Diagnostics Menu.
2. Navigate to
EVENT LOG
.
3. Touch
Display Event Log
.
Has any connection-related
errors occurred?
Go to step
“111.02–111.04 LED
printhead (K) signal failure” on
page 2-43
.
Replace the LED Printhead (K).
Go to
“LED printhead removal”
on page 4-105
.
Step Action and questions Yes No
1
Check the LED printhead.
Is the above component
properly connected?
Go to step 2. Replace the connections.
Replace the printhead flat data
cable.
2
Replace the LED printhead.
Go to
“LED printhead removal”
on page 4-105
.
Does the error remain?
Go to step 3. Problem resolved
3
Replace the printhead interface
contact.
Does the error remain?
Go to step 4. Problem resolved
4
POR the machine.
Does the error continue?
Replace the upper printer engine
PCBA.
Go to
“Upper printer engine
PCBA removal” on page 4-189
.
Problem resolved
Step Action and questions Yes No