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phone: 1-800-854-3140 | 1-503-304-8899 fax: 1-800-366-7505 | 1-503-304-1899 www.jjamusements.com
1.
Th
e customer contacts J&J with the warranty problem. Th
e product warranty department or parts department gathers information and
makes arrangements to send the needed replacement to the customer. Th
e parts department also gives the customer an RMA # (Return
Merchandise Authorization) at that time. (Please note: RMA # must appear on returned goods package. Goods may be refused if no RMA# is
present.)
2.
Replacement goods are shipped AND ACCOUNT IS CHARGED according to established account terms, i.e. net 30, credit card, C.O.D.
etc. J&J pays for the most economical shipping method. If the customer desires faster service, the customer account will be billed for the price
diff erence.
3.
Th
e customer returns the warrantied parts at their expense to J&J with RMA # on the outside of package. Th
e warranty manager inspects
the goods and one of two things will happen:
•
Credit will be authorized to the customer’s account in the amount charged for the replacement.
•
Note: Cash refunds are not given on warranty items.
•
If part is not warrantable because of normal wear and tear, damage by accident, etc, the warranty will be denied and no credit will be
issued; shipping charges will be billed. **See limited warranty for details**
Please make sure goods are returned using a traceable and insured method. Items lost or damaged in transit cannot be the responsibility of
J&J.
If this simple procedure is followed, the warranty usually goes smoothly. We seldom refuse to warranty an item. Problems come from short-
paying statements or refusing to pay for new replacement items. The most common reason for a customer to not receive credit is failure to
return the warranty item to J&J. If we do not receive the item, we cannot get credit from our vendors, and therefore cannot issue credit to the
customer.
HOW A WARRANTY IS PROCESSED
