Canon imageRUNNER ADVANCE C255 Series, Service Manual, Page: 477 / 987

04-0007 MP Tray Lifter error
A. Operation / B. Cause /
C. Remedy
Cause: Error in Lift Motor or Lifter Sensor
Measures:
1. While MP Tray is removed, turn ON the power and then insert MP Tray.
When there is operation sound of the motor
1-1. Check the harness/connector between the DC Controller and the MP Tray Lifter Sensor
2-1. Check if the MP Tray Lifter Sensor is installed.
3-1. Extend the Sensor Flag of the MP Tray Lifter Sensor by approx. 1.5 mm with Plastic Film, etc.
4-1. Check the condition of the gear at the host machine side (to see if there is missing or swing
with the gear)
5-1. Replace the MP Tray Lifter Sensor
6-1. Replace the DC Controller PCB
When there is no operation sound of the motor
1-2. Check the harness/connector between the DC Controller and the MP Tray Lifter Motor
2-2. Check conduction of the fuse of the DC Controller
3-2. Check the condition of the gear at the host machine side (to see if there is something missing
or swing with the gear)
4-2. Check the MP Tray Lifter Motor
5-2. Replace the DC Controller
04-0010 Notification of jam left untouched
A. Operation / B. Cause /
C. Remedy
Jam is left untouched
* Not displayed on service mode history due to the alarm being generated by UGW
04-0011 Cassette 1 paper feed retry error
A. Operation / B. Cause /
C. Remedy
Movement: Nothing in particular.
Cause: The paper does not picked up even if the paper feed retry operation is carried out 4 times.
Measures: Check the Cassette 1 Pickup and Feed and Separation Rollers. -> Check whether a
scrap of paper remains around the paper feed area or not.
04-0012 Cassette 2 paper feed retry error
A. Operation / B. Cause /
C. Remedy
Movement: Nothing in particular.
Cause: The paper does not picked up even if the paper feed retry operation is carried out 4 times.
Measures: Check the Cassette 2 Pickup and Feed and Separation Rollers. -> Check whether a
scrap of paper remains around the paper feed area or not.
04-0013 Cassette 3 paper feed retry error
A. Operation / B. Cause /
C. Remedy
Movement: Nothing in particular.
Cause: The paper does not picked up even if the paper feed retry operation is carried out 4 times.
Measures: Check the Cassette 3 Pickup and Feed and Separation Rollers. -> Check whether a
scrap of paper remains around the paper feed area or not.
04-0014 Cassette 4 paper feed retry error
A. Operation / B. Cause /
C. Remedy
Movement: Nothing in particular.
Cause: The paper does not picked up even if the paper feed retry operation is carried out 4 times.
Measures: Check the Cassette 4 Pickup and Feed and Separation Rollers. -> Check whether a
scrap of paper remains around the paper feed area or not.
09-0010 Drum memory detection error (Y)
A. Operation / B. Cause /
C. Remedy
Cause: The memory of the Drum Unit (Y) could not be detected.
Measures:
1. Remove and then install the Drum Unit (Y).
2. Check the connection of the Drum Unit Memory PCB (Y) (UN12).
3. Disconnect and then connect the connector of the Drum Unit Relay PCB (Y) (UN08).
4. Disconnect and then connect the connector of the DC Controller (UN4).
5. Replace the Drum Unit (Y).
7. Error/Jam/Alarm
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