Canon imagePRESS 1110, Service Manual

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Technology > eM Controller-E1 > Troubleshooting guide
Technology > eM Controller-E1 > Troubleshooting guide
No. Error text Error description Cause Remedy
9 Server certificate
expired
Server certificate
has been expired
• The route certificate
registered with the
device has expired.
• Certificate other than
that initially registered
in the user's operating
environment is being
used, but has not been
registered with the
device.
• The device time and
date is outside of the
certificated period.
Check that the device
time and date are
correctly set. If the
device time and date are
correct, upgrade to the
latest system software.
10 Unknown error Unknown error Some other kind of
communication error has
occurred.
Try again after a period
of time. If the same error
occurs again, check the
UGW status with the
UGW administrator.
11 SOAP Fault SOAP
communication
error
SOAP communication
error has occurred.
Check that the value of
Service mode > Function
>Install > RGW-PORT is
443.
12 Server response
error (NULL)
UGW response
error (https
communication
error)
Displayed when
communication with UGW
has been successful, but
an error of some sort has
prevented UGW from
responding. When (Null) is
displayed at the end of the
message, this indicates
that there has been
an error in the HTTPS
communication method.
Try again after a period
of time. If the same error
occurs again, check the
UGW status with the
UGW administrator.
13 Server
response error
(Hexadecimal)
UGW response
error (UGW error)
Displayed when
communication with UGW
has been successful, but
an error of some sort has
prevented UGW from
responding.(Hexadecimal)
displayed at the end of
the message is an error
code returned by UGW.
In the case of this kind
of error only, [Server
detailed error] is displayed
at the end of the error
information.
Try again after a period
of time.
No. Error text Error description Cause Remedy
14 Device internal
error
Device internal
error
An internal error, such
as memory unavailable,
etc., has occurred during
a device internal error
phase.
Switch the device OFF/
ON. Or, replace the
device system software.
(Upgrade)
15 Server schedule
is invalid
Schedule
transmission
settings are in
correct.
During the communication
test, there has been
some kind of error in the
schedule values passed
from UGW.
When the error occurs,
report the details to the
support department.
Then, after the UGW
side has responded, try
the communication test
again.
16 Server response
time out
UGW response
time out
Due to network
congestion, etc., the
response from UGW
does not come within the
specified time. (HTTPS
level time out)
If this error occurs when
the communication test
is being run, wait some
time and run the test
again.
17 Service not found Service not found
(incorrect path)
There is a mistake in the
UGW URL, and UGW
cannot be accessed.
Check that the value of
Service mode > Function
> Install > RGW-ADR is
https://a01.ugwdevice.
net/ugw/agentif010.
18 E-RDSswitch is
set OFF
E-RDS is invalid. A communication test has
been attempted with the
E-RDS operation switch
still OFF.
Set Service mode >
Function > Install >
E-RDS to 1, and then
run Service mode >
Function > Install >
COM-TEST.
19 Server schedule
is not exist
There is no
schedule for the
connected device.
Blank schedule data have
been received from UGW.
Check the device
settings status with the
UGW administrator.
20 Network is not
ready, try later
Network not ready Communication attempted
without confirming
network connection,
just after booting up
a device in which the
network preparations
are not ready. (Network
connection not established
within 60 seconds of
device boot up.)
Check the network
connection, as per the
troubleshooting initial
procedures. Run Service
mode>Function> Install>
COM-TEST about 60
seconds after turn on
the device.
21 URL error URL settings error Non-URL text string
entered in URL field.
Check that the value of
Service mode > Function
> Install > RGW-ADR
can be https://a01.
ugwdevice.net/ugw/
agentif010.