Blackberry Bold 9650 Series, Manual

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CHAPTER 1: Email Set Up
49
Troubleshooting Your Email Accounts
Sometimes, your email accounts just don’t work quite right. Here are a few tips to
handle some of the more common errors.
Unfortunately, sometimes email will not be as easy to set up as shown in the previous
section.
Verify Usernames and Passwords
Your first action, which usually handles about 80% of the problems, is to simply re-type
your email address and password. The reason could be as simple as a wrong character
typed in your email address or password. Watch the password very carefully, especially
if you have numbers or other characters. Always try retyping them a few times before
doing anything else.
Verify Your Email Server Is POP3 or IMAP
Some email servers cannot be accessed by the BlackBerry Internet Service, so you
cannot use these types of email accounts on your Bold. Contact your email service
provider and tell them you are trying to access your email from a BlackBerry smartphone
and verify the server is of a type called POP3 or IMAP.
Verify Your Email Server Settings (Advanced Settings)
Another setup issue might be that your server uses SSL (Secure Socket Layer) security
or might have a non-standard email server name.
Contact your service provider to find out about these settings. To change these settings
on your Bold, you need to follow the steps shown in the ‘‘Edit or Delete Email Account’’
section on page 41.
Solving a Gmail Enable IMAP Error Message
If you receive an error message in your email inbox telling you to turn on IMAP settings
in Gmail, you need to log in to your Gmail account from your computer and follow these
steps.
1.
Click the Settings link (usually in the very top right corner).
2.
Click the Forwarding and POP/IMAP tab.
3.
Make sure that IMAP Access is set to Enable IMAP, as shown in Figure
1-3.
4.
Then click the Save Changes button.