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Blackberry Bold 9650 Series, Manual

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CHAPTER 35: Fixing Problems

 

 

531

7.

 

Power on your BlackBerry (it may come on automatically). Then, you will 
need to wait a little for the timer to go away (up to several minutes). 

8.

 

If you see OFF next to your radio tower indicator in the upper-left or 
upper-right corner, you will need to turn on your wireless radio again. To 
do this, tap the Menu key, and click the radio tower icon, which says 
Manage Connections, and then click Restore Connections. 

Updating the BlackBerry Operating System 

BlackBerry is continually updating the operating system (OS) software for its devices. 
Sometimes, if you are having problems, they might actually already have been 

addressed by a newer version of the software. It is generally a good idea to check for 

software updates on a regular basis for just this reason. 

How Can I Tell What OS Version My BlackBerry Is Running? 

To see which OS you have, you can click your 

Options icon, and select About. An even faster 
way is to bring up the Help Me! screen by 

simultaneously pressing and holding ALT + 

CAP + H.  

TIP:

 You can also view things like free 

memory and battery strength if you scroll 

down to the bottom of the Help Me! screen. 

 

The first two digits next to App Version are your OS version; the preceding image 

shows this BlackBerry is running version 5.0. 

How Can I Update My BlackBerry OS? 

You can update your OS (also called firmware), using Desktop Manager or with a 

wireless update from your BlackBerry. 

Using Desktop Manager 

If you use Desktop Manager for Windows (see page 65) or Mac (see page 125), you will 

be notified of OS updates and be able to update using either software.  

Summary of Contents for Bold 9650 Series

Page 1: ...BlackBerry Bold Made Simple MartinTrautschold Gary Mazo ...

Page 2: ...all p 227 the artist and we seal the deal right there 4 30 PM Another quick check of Google Maps for traffic for the commute home and again for the Google Traffic p 498 trip to the airport Armed with the latest information I m set 5 00 PM I turn on Pandora Internet radio and listen to my favorite Peter Gabriel station on the commute Pandora p 376 home It sounds great because I stream the music thr...

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Page 4: ...BlackBerry Bold Made Simple For the BlackBerry Bold 9700 and 9650 Series Martin Trautschold and Gary Mazo ...

Page 5: ...glin Mark Beckner Ewan Buckingham Gary Cornell Jonathan Gennick Jonathan Hassell Michelle Lowman Matthew Moodie Duncan Parkes Jeffrey Pepper Frank Pohlmann Douglas Pundick Ben Renow Clarke Dominic Shakeshaft Matt Wade Tom Welsh Coordinating Editor Laurin Becker Copy Editor Mary Behr Heather Lang Ralph Moore Sharon Terdeman Production Support Patrick Cunningham Indexer Potomac Indexing LLC Cover De...

Page 6: ...oria and to our kids Sophie Livvie and Cece and Ari Dan Sara Billy Elise and Jonah Without their love support and understanding we could never take on projects like this one Now that the book is done we will gladly share our BlackBerrys with them for a little while ...

Page 7: ...rick for Menus and Drop Downs 10 Save Time with the Space Key 10 Setting Dates and Times with the Space Key 11 Setting Dates and Times with Number Keys 12 Space Key as Page Down 13 Quickly Typing Accented or Special Characters 14 Working with the Wireless Network 14 Reading Your Wireless Network Status 14 Traveling with Your Bold Airplane Mode 16 App Reference Tables 17 Getting Set Up 17 Staying I...

Page 8: ...sses 40 Hiding Extra Email Account Icons 41 Edit or Delete an Email Account Signature and Advanced Settings 41 Change Your Sent from Carrier Wireless Signature 44 Wireless Email Reconciliation 45 Sync Google Contacts Using Email Setup 46 Setting Up Google Wireless Contacts Syncing 46 Turning On or Off Wireless Contact Syncing 48 Handling Issues with Google Contacts Wireless Sync 48 Troubleshooting...

Page 9: ...ackBerry 97 Restore Your BlackBerry 98 Advanced Backup Restore 100 IP Modem 104 Chapter 3 Windows PC Media and File Transfer 105 Using the Media Manager in Desktop Manager 106 Scanning Your Computer for Media Files 106 Watched Folder Settings 107 Enter Password 107 The Main Media Manager Window 108 Locating Media on Your Comptuer 109 Copy Music to Your BlackBerry 110 Copying Pictures 111 Copying M...

Page 10: ...anager for Mac 141 Delete All Music 142 Syncing Music 142 Mass Storage Mode Transfer for Your Media Card 144 Using Your BlackBerry in Mass Storage Mode 145 Explore the Drive 145 Copying Files Using Mass Storage Mode 146 Chapter 6 Typing Spelling and Help 149 The Trackpad 149 Trackpad Sound and Sensitivity 150 Typing Tips for Your Bold 150 Press and Hold for Automatic Capitalization 150 Caps Lock a...

Page 11: ...173 Creating a New Folder 173 Moving Icons between Folders 174 Editing a Folder 174 Deleting a Folder 174 Setting the Date Time and Time Zone 175 Changing Your Font Size and Type 176 Changing Your Currency Key 177 Home Screen Preferences and Options 178 Set Download Folder 178 Set Home Screen Layout 178 Set or Reset Wallpaper 179 Set Theme 179 Reset Icon Arrangement 179 Selecting New Themes 179 Do...

Page 12: ...ing a Call 206 Calling Voice Mail 207 Why Do I See Names and Numbers in My Call Logs 208 How Can I See Missed Calls on My Home Screen 208 Quickly Dial from Contact List 209 Add New Contact Entry from Phone Call Logs 209 Ignoring and Muting Phone Calls 211 Benefits of Adding People to Your Contact List Address Book 212 Muting a Ringing Call 212 Using the Call Log 213 Checking Your Call Log 213 Plac...

Page 13: ...ail 231 Sending Email from Your Contacts App 234 Replying to Messages 236 Flag for Follow Up 237 Attaching a Contact Entry Address Book Entry to Email 240 Viewing Pictures in Email Messages You Receive 241 Attaching a File to Email 241 Setting the Importance of the Email 242 Verifying Delivery of Email Messages 242 Spell Checking Your Email Messages 243 Working with Email Attachments 243 Using Doc...

Page 14: ...ntact List 269 How Do You Get Your Contacts onto Your BlackBerry 270 When Is Your Contact List Most Useful 270 Our Recommendations 271 What Fields Are Searched to Find Contacts 271 Add New Addresses Easily 271 Locate Names and Addresses Easily 277 Managing Your Contacts 279 Adding More Information to Your Contact Entries Menu Commands 280 Adding a Picture to the Contact for Caller ID 280 Changing ...

Page 15: ...4 To Respond to a Meeting Invitation 304 To Change Your List of Participants for a Meeting 305 To Contact Your Meeting Participants 305 To Send an Email to Everyone Attending a Meeting 305 Using Google Sync to Sync Calendar and Contacts 305 Getting Started with Gmail and Google Calendar 306 Installing the Google Sync Program 306 The Results of a Successful Google Sync 308 Chapter 15 Get Tasks Done...

Page 16: ...S Text Messages 328 Basic SMS Menu Commands 331 Advanced SMS Menu Commands and Options 332 Opening and Replying to SMS Messages 333 SMS Mailbox Housecleaning 334 SMS Tips and Tricks 335 MMS Messaging on Your BlackBerry 335 Sending MMS from the Message List 335 Sending a Media File as an MMS from the Media Icon 337 Basic MMS Menu Commands 337 Advanced MMS Commands 338 MMS and SMS Text Troubleshooti...

Page 17: ...Music and Playlists onto Your BlackBerry 364 Step 1 Buy and Insert a Media Card 364 Step 2 Transfer Your Music from Your Computer 364 Downloading and Saving Music or Videos from the Web 365 Playing Your Music 365 Finding and Playing an Individual Song 366 Controlling Your Song or Video in the BlackBerry Media Player 367 Using Now Playing to Return to Your Video or Song 368 Playing Your Music and t...

Page 18: ... ID or Home Screen Wallpaper 394 Transferring Pictures to or from Your BlackBerry 395 Method 1 Using Send Share Command Individually 395 Method 2 Using Bluetooth 396 Method 3 Using Computer Software 396 Method 4 Using Mass Storage Mode 396 Chapter 22 Fun with Videos 397 Having Fun with Videos 397 Adding Videos to Your BlackBerry 397 Using Your Video Recorder 397 Changing Your Video Recording Optio...

Page 19: ...Wi Fi Connections 428 Prioritizing Your Networks 428 Using Wi Fi Diagnostics 429 Chapter 25 BlackBerry App World 431 The App World Concept 431 Downloading the App World Program 431 Locating the Link for App World 432 Starting App World for the First Time 432 Downloading Themes from App World 433 Featured Programs 433 Navigating around App World 433 Categories 434 Top Free Downloads 434 Top Paid Do...

Page 20: ...ng 452 Purchase Third Party Software 453 Use Your Wireless Carrier s Software 453 Use Desktop Manager to Connect to the Internet 454 Using Desktop Manager for Windows 454 Re Enabling the IP Modem Icon inside Desktop Manager for Windows 456 Using Desktop Manager for Mac 457 Setting Network Preferences 458 Having Trouble Getting Online 460 Chapter 28 Surfing the Web 461 Web Browsing on Your BlackBer...

Page 21: ... Internationally 483 Avoiding a Surprisingly Large Roaming Phone Bill 483 Unlocking Your BlackBerry to Use a Foreign SIM Card 484 Getting into Airplane Mode 484 Things to Do While You Are Abroad 485 Returning Home 485 BlackBerry Maps Google Maps Bluetooth GPS 486 Enabling GPS on Your BlackBerry 486 Using BlackBerry Maps 486 Viewing a Particular Map from a Contact 487 Getting Directions with BlackB...

Page 22: ... 518 Disabling Password Security 518 SIM Card Security Options 519 Chapter 34 Fixing Problems 521 BlackBerry Running Slowly 521 Clearing Out the Event Log 521 Closing Unused Icons Running in Background 522 Web Browser Running Slowly 523 Automatic Memory Cleaning to Keep Running Smoothly 524 Understanding Your Wireless Data Connection 525 Data Connection Letters Vary by Network Type 525 Trouble wit...

Page 23: ...ry Forums and Discussion Groups 537 Made Simple Learning Free BlackBerry Tips 537 Thanks 537 Part IV Hotkey Shortcuts 539 Hotkeys Open Almost Any App with One Key 541 Home Screen Hotkeys 541 Enable Home Screen Hotkeys 542 List of Home Screen Hotkeys 542 Email Messages Hotkeys 543 Web Browser Hotkeys 544 Calendar Hotkeys 545 Media Player Hotkeys 546 Index 547 ...

Page 24: ...reached at martin madesimplelearning com Gary Mazo is Vice President of Made Simple Learning and is a writer a college professor a gadget nut and an ordained rabbi Gary joined Made Simple Learning in 2007 and has co authored the last thirteen books in the Made Simple series Along with Martin and Kevin Michaluk from CrackBerry com Gary co wrote CrackBerry True Tales of BlackBerry Use and Abuse a bo...

Page 25: ... like to thank Apress for believing in us and our unique style of writing We would like to thank our Editors Jim and Laurin and the entire editorial team at Apress We would like to thank our families for their patience and support in allowing us to pursue projects such as this one ...

Page 26: ... This Quick Start Guide will help get you and your new Bold up and running in a hurry You ll learn all about the buttons switches and ports and how to use the responsive trackpad to help you get around Our App Reference Tables introduce you to the apps on your Bold and serve as a quick way to find out how to accomplish a task I ...

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Page 28: ...es and times as well as how to multitask In Working With the Wireless Network we help you understand when the letters numbers and symbols at the top of your Bold screen tell you that you can make phone calls send SMS text messages send and receive email or browse the Web We also show you how to handle your Bold on an airplane when you might need to turn off the radios In App Reference Tables we ve...

Page 29: ...n with a number of very useful time saving tips and tricks about getting around the menus setting dates and times and many great ways to use the Space key Keys Buttons and Ports Figure 1 shows all the things you can do with the buttons keys switches and ports on your Bold Go ahead and try out a few things to see what happens Try pressing the Menu key for two seconds press and hold the 1 key press ...

Page 30: ...the BlackBerry Bold Inside Your Bold You have to get inside your Bold to access your battery SIM card slot and media card slot The following instructions and Figure 2 show you how To Remove the Back Cover Slide the cover down and off the bottom of the BlackBerry ...

Page 31: ...battery with the black or gray semicircle see Figure 2 and pry it up and out To replace it place it in the slot with the metal contacts touching and press it down firmly into the BlackBerry To Insert a SIM Card Required to Connect to a GSM phone network For Bold 9700 you first need to remove the battery to see the SIM card slot Place the SIM card on the left edge with the notch in the upper left c...

Page 32: ...dia player or camera You can change the look and feel or Theme of your Bold by going into the Options icon and selecting Theme see page 179 Learn how to move icons page 169 or hide icons page 171 Start Icons Press or click the trackpad Exit Icons Back Out Press the Escape Back key See Full Menus All Icons Tap the Menu key TIP Press and hold to multitask Hang Up Phone or Jump to Home Screen Press t...

Page 33: ...pad Figure 4 Full and short menus Multitasking on Your Bold Once you start using your Bold you will almost immediately want to start doing a few things at the same time Maybe you want to check your Calendar while listening to Pandora Internet radio or cut copy and paste text from an email message into your Notepad It is easy to multitask on your Bold You actually have two choices you can use the R...

Page 34: ... glide the trackpad to the app you want to start 3 Click the trackpad on the Home icon if you don t see the icon you want to start Then click on the icon you want to start from the Home screen 4 Repeat the procedure to return to the app you started in Too Much Multitasking May Slow You Down Is your Bold running slowly We all like to multitask and doing so on your BlackBerry can help you be more pr...

Page 35: ...nu item list or drop down item on your keyboard to instantly jump down to it See Figure 5 Press the Letter O Jumpsdown to the firstentry startingwith O Press the Letter T Jumpsdown to the firstentry startingwith T Figure 5 Press the first letter to jump to a particular menu item or list item Save Time with the Space Key Pressing the Space key will save you time when you type email or web addresses...

Page 36: ...e The Space key saves time vs Pressing the ALT P to type the and ALT M to type the Press the Space key twice at the end of every sentence Press the Space key to get the dots in the web addresses Figure 6 Use the Space key to quickly type email and web addresses Setting Dates and Times with the Space Key When you are setting dates or times try using the Space key to jump to the next month day hour ...

Page 37: ...head Space key also jumps to the next day year or hour Go to next month e g Feb March Figure 7 Use space key to advance a month day year or 15 minutes Setting Dates and Times with Number Keys When you are setting dates or times you can save time rolling and clicking by using the Number keys to enter an exact date or time For example if you want to go to the 19th type 1 and 9 and you re done see Fi...

Page 38: ...month Or roll over to the minutes field TIP Don t press the ALT key just type the number keys Figure 8 Use number keys to set dates and times Space Key as Page Down Save your thumb from the pain caused by constantly moving or gliding down to read more in an email web page or other item Tap the Space key instead which works as your Page Down key The Space key also doubles as a Page Down key This ca...

Page 39: ...d lower case Letters this trick works on are E R T Y U I O P A S D K C V B N M Some other common characters V key for T key for C key for R key for Press and hold a letter while rolling the trackpad Figure 9 How to quickly type accented letters or special characters Working with the Wireless Network Since most of the functions on your Bold work only when you are connected to the Internet email Web...

Page 40: ... Network Status In the upper right corner If you see letters symbols Email Web Phone Calls SMS Text Speed of Data Connection 3G with logo High 1XEV or EDGE Medium 1X or GPRS Slow With any letters shown High Without letters High 1x edge gprs GSM or None None ...

Page 41: ...all your wireless connections Mobile Network radio and Bluetooth and continue using your BlackBerry Here s how to turn off all your wireless connections 1 Click the Manage Connections icon 2 Then click Turn All Connections Off until you see the word Off next to your wireless signal strength indicator When you land and want to turn your connections on again go back into Manage Connections and click...

Page 42: ... Bold as well as other apps you can download into handy reference tables Each table gives you a brief description of the app and tells where to find more information in this book NOTE The hotkeys listed in the following tables only work after you turn them on see page 541 for instruction on this Getting Set Up Table 2 includes some icons and quick links to help you get your email Bluetooth contact...

Page 43: ...kBerry Desktop Manager for Windows BlackBerry Desktop Manager for Apple Mac Page 65 See Videos at www MadeSimpleLearning com Page 125 Add Memory to Store your Music Videos and Pictures SanDisk Corp Media Card Page 359 Load up Your Music Pictures and Videos Windows or Mac Mass Storage Mode Page 144 Fine Tune Your Internet Email Setup More Your Wireless Carrier web site See list of web sites on page...

Page 44: ...arn More Read Reply to Email Messages M Email page 231 PIN Messaging page 342 Attachments page 243 Send Read SMS Text and MMS Messages SMS MMS See page 328 View All Your Saved Messages Saved Messages V Click to see all messages you have saved in your Messages inbox Get on the Internet Browse the Web Browser B W Page 461 Call Voicemail Press Hold 1 Page 202 Start a Call Dial by Name View Call Logs ...

Page 45: ...calculating a tip using your built in calculator your Bold can help you do it all Table 4 provides information for helping you to stay organized Table 4 Staying Organized To Do This Use This Hotkey Where to Learn More Manage Your Contact Names Numbers Contacts C Address Book A Basics Page 269 Add New Page 272 Manage your Calendar Calendar L Page 289 Sync to PC Page 65 Sync to Mac Page 125 Set a Wa...

Page 46: ... Things Get Directions See Traffic Google Maps Page 491 Take Notes Store Your Grocery List and More MemoPad D Page 317 Sync to PC Page 65 Sync to Mac Page 125 Cannot Type a Note Leave Yourself a Quick Voice Note Voice Note Recorder Page 506 View Edit Microsoft Office Word Excel and PowerPoint Word to Go Sheet to Go Slideshow to Go Page 246 Calculate your MPG a Meal Tip and Convert units Calculator...

Page 47: ...ic stations Slacker Page 378 Play Music Videos and See Pictures Media Music Page 363 Videos Page 397 Ring Tones Pages 203 and 221 Pictures Page 392 Voice Notes Page 506 Snap Pictures of Anything Anytime Camera Page 381 Capture Video of Anything Anytime Video Camera Page 397 Take a Break and Play a Game Games Folder Page 478 Use the Built In Text Based Help What you can t find it in this book Help ...

Page 48: ...Follow people and Tweet using Twitter Twitter Page 409 Connect with Colleagues Linked In Page 416 Personalize Your Bold Use the icons and hotkeys shown in Table 8 to personalize the look and feel of your Bold Table 8 Personalize Your Bold To Do This Use This Hotkey Where to Learn More Change Your Phone Ringer if Emails Vibrate or Buzz and more Sounds Page 191 Change Your Wallpaper or Home Screen P...

Page 49: ...ove Apps Use the apps shown in Table 9 to add software and capabilities to your BlackBerry Table 9 Add and Remove Software To Do This Use This Where to Learn More Add New Software also remove it App World Add Icons Page 431 Add New Apps Browser B Add Icons Page 475 Find the Icons You Download Downloads folder Glide to and click on this folder to see your downloaded icons Remove Icons and Programs ...

Page 50: ... book is organized and where to find useful information Inside the front and back cover check out Day in the Life section where we give you some scenarios to describe how you can use your Bold for work and play We even show you how to find some great tips and tricks sent right to your Bold II ...

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Page 52: ...tures with the BlackBerry family and some unique features as well Multimedia Network Features Camera 3 2 mega pixel Media Player Pictures Video and Audio Video Recording GPS Built in 3G Network Capable Media Card Expansion Memory Card Enhance the usable memory on your BlackBerry by a tremendous amount with an 8 or 16 gigabyte GB or even higher capacity MicroSD memory card This book was purchased b...

Page 53: ... up to speed and learn all the best tips and tricks more quickly Rememberthatdevicesthispowerfularenot always easy tograsp at first You will get the most out of your Bold if you can read a section and then try out what you read We all know that reading and then doing an activity gives us a much higher retention rate than simply reading alone So in order to learn and remember what you learn we reco...

Page 54: ...icons or apps grouped by category Get a thumbnail of what all the apps do on your Bold and quick page numbers to jump right to the details of how to get the most out of each app in this book Part 2 Introduction You are here now Part 3 You and Your BlackBerry Bold This is the meat of the book organized in 36 easy to understand chapters packed with loads of pictures to guide you every step of the wa...

Page 55: ...ite at www madesimplelearning com for a series of very useful bite sized chunks of BlackBerry tips and tricks We have taken a selection of great tips out of this book and even added a few new ones Click on the Free Tips section and register for your tips in order to receive a tip right in your Bold inbox about once a week Learning in small chunks is a great way to master your Bold The authors also...

Page 56: ...specific type of application Many of the chapters discuss applications that come with your Bold but we also include some fun and useful apps you can download from BlackBerry App World Sure the Bold is for fun but it s for a whole lot more as well so you ll learn how to be productive with Word To Go Sheet To Go and Slideshow To Go in this section too We finish with some handy troubleshooting tips t...

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Page 58: ...tware This is a fantasic value if your organization uses Microsoft Exchange and would like to take advantage of the BES features without additional software licensing and in most cases without additional hardware costs Learn Your BlackBerry and Getting Around Much of the basics about the keys buttons and using your Bold as well as great tips and tricks are contained in our Quick Start Guide at the...

Page 59: ...ers 4 Press the Escape key to back out of a folder or return to your Home screen with just a few icons and your picture 5 Your BlackBerry is fully customizable so you can change the look and feel called the Theme and even the picture you see as the background Press the Menu key to see all your icons The underlined M in Messages shows I have Home screen hot keys enabled Pressing the letter M will s...

Page 60: ...ry Go ahead and follow the steps suggested they will give you a good jump start on getting your BlackBerry set up and learning some of the basics Just click on any field such as date time or time zone to make an adjustment and then glide down and click Next Remove the unused languages to save space Next you will see a few screens giving you some tips about how to use the basic keys on your Bold Th...

Page 61: ...your BlackBerry to work with email coming from a BlackBerry Enterprise Server skip to the Setting Up Your Corporate Email section on page 39 Personal or Internet Email Setup You can set up your Personal or Internet Email from two places The Setup Wizard icon and the Personal Email Set Up icon both of which are usually inside the Setup folder but may be on your Home screen of icons 1 If you already...

Page 62: ...ssword every time 4 Click the Log In button Any accounts you have already set up will be listed at the top as shown in the screen on the right 5 To add an account click the Add button 6 Now select from the various types of email accounts In this case we ll choose Gmail 7 If you have another type of account such as Yahoo AOL and so forth click on that entry 8 If you don t see your email account typ...

Page 63: ...typing it If everything is correct then you will see a screen similar to Figure 1 2 Figure 1 2 The final setup screen on Email Setup and the Activation Complete pop up window Once each email account is set up correctly you will see an Activation email message in your Messages inbox and within 15 minutes email should start flowing in to your BlackBerry Now with full wireless email you will begin to...

Page 64: ...Setup Corporate Email Using the Setup Wizard 1 Start your Setup Wizard icon and select Email Setup and then choose I want to use a work email account with a BlackBerry Enterprise Server from the menu 2 Verify that you have your Enterprise Activation password 3 Type in the email address along with the activation password you received from your Help Desk or System Administrator 4 Press the trackpad ...

Page 65: ...omplete To verify if your BlackBerry successfully configured with your Server 1 Start your BlackBerry Contact List Address Book 2 Click the Menu key to the left of the trackpad 3 Glide the trackpad up or down to find a specific menu item called Lookup 4 If you see Lookup then you are connected This Lookup command allows you to do a Global Address List GAL lookup from your BlackBerryEnterpriseServe...

Page 66: ...em alone However since all your email goes into your main Messages icon you can hide these icons to clean up your Home screen Follow these steps to hide these extra icons 1 Highlight the icon you want to hide 2 Press the Menu key 3 Select Hide If you want to get the icon back then follow the steps shown in the Hiding and Un hide Icons section on page 169 in Chapter 8 Edit or Delete an Email Accoun...

Page 67: ... the short menu 6 Now you can adjust the following items General Options Email account name the name for the email account icon Your Name the name that appears instead of the email address when you send messages also known as the Friendly Name Signature the signature attached to each email you send from your BlackBerry Usually you will want to change this from Sent from my wireless carrier BlackBe...

Page 68: ... to be able to add an email account to send Auto Blind Carbon Copies of every email you send from your BlackBerry 9 Click on Synchronization Options to adjust whether or not email messages you delete on your BlackBerry are synced wirelessly to also be deleted from your main email inbox To check or uncheck the box highlight it and press the Space key ...

Page 69: ...ot sure about SSL TIP Press the Space key to get the at and dot symbols whenever typing an email For example for sara company com type sara SPACE company SPACE com Change Your Sent from Carrier Wireless Signature Every email message you send from your BlackBerry will have an auto signature attached to the bottom of it Usually it will have your carrier name on it For example if you use AT T then yo...

Page 70: ... your regular mailbox and your BlackBerry In other words if you delete an email on your BlackBerry you could set it up so that the same email message is also automatically deleted from your regular email account Usually this is turned on by default but you can disable it NOTE If you work at an organization that supplied your BlackBerry to you this feature may be controlled centrally by your Admini...

Page 71: ...rom your desk Sync Google Contacts Using Email Setup If you use Google for email and to manage your contacts then you can set up a wireless sync for your Google Contacts This is a great feature because you no longer need to connect your Bold with a sync cable to your computer to update contacts changes between your Bold and Google The contact updates like email all happen automatically and wireles...

Page 72: ...e and check uncheck your boxes The first time you enable this contact sync feature you will see a screen showing you the progress of the initial sync If you have many contacts for example 1 000 or more it could require over 10 minutes to finish the first time sync You may also have to try it a few times if it fails the first time As of publishing time this only worked with Google Gmail accounts bu...

Page 73: ...contact entries are being synced Save your changes Handling Issues with Google Contacts Wireless Sync Unfortunately sometimes your Google contacts do not sync correctly with your BlackBerry Following are a few tips to try to help you get up and running Make sure you are trying to sync a Google Mail account at publishing time no other services allowed syncing of contacts As of publishing time you c...

Page 74: ...f email accounts on your Bold Contact your email service provider and tell them you are trying to access your email from a BlackBerry smartphone and verify the server is of a type called POP3 or IMAP Verify Your Email Server Settings Advanced Settings Another setup issue might be that your server uses SSL Secure Socket Layer security or might have a non standard email server name Contact your serv...

Page 75: ...lick Settings 1 2 3 Saveyour Changes 4 Figure 1 3 Gmail Settings screen 5 After you make this change you will need to go back into your BlackBerry Personal Email Setup icon 6 Highlight the invalid account in this case Gmail and click the trackpad or Menu key to select Validate ...

Page 76: ... pull down or retrieve email from the server every one to five minutes and then erase the retrieved messages from the server By default the BlackBerry Internet Service usually pulls down email every 15 minutes or so So if your computer has pulled down the email every five minutes and erased it from the server your BlackBerry will only receive a very limited set of messages those that haven t yet b...

Page 77: ...going to your BlackBerry Figure 1 4 Email Account Settings screen in Microsoft Outlook 3 You will then usually go to an Advanced Settings area to make changes to Leave a copy of the message on the server In Microsoft Outlook click the More Settings tab and then the Advanced tab Figure 1 5 Click here Figure 1 5 Internet Email Settings in Microsoft Outlook ...

Page 78: ...s for every email account that you have going to both your computer and your BlackBerry Correcting the Invalid Account Please Validate Message From time to time you may see an invalid email account message such as the one shown in Figure 1 6 either inside your BlackBerry Email Setup icon or when you log in to your wireless carrier s web site This may happen if you have changed your email account p...

Page 79: ...e invalid account icon will change to a check mark in the Valid column as shown in Figure 1 7 Figure 1 7 Email account successfully validated in BlackBerry Internet Service Using Your BlackBerry You can also correct invalid email accounts right on your BlackBerry 1 Log in to your Email Setup icon usually in the Setup folder 2 After logging in you will see a screen similar to the image shown to the...

Page 80: ...our carrier s web site but you ll first need to create an account If your account was already set up when you activated your phone just log in with your username and password and skip ahead to the Changing Your Email Auto Signature section Setting Up BlackBerry Email from Your Computer From your computer find your way to your carrier s web site in Internet Explorer Firefox or Opera a partial list ...

Page 81: ...o your phone company s BlackBerry Internet Service site from this list or from http na blackberry com eng support blackberry101 setup jsp tab_tab_email then you should log in to your own phone company s web site and look for a button tab or link varies by website that might say Phone Accessories Device Handheld or Support from your home page and then Setup BlackBerry Email or Setup Handset Email I...

Page 82: ...tus item and click it 5 Once in Status look at the lines marked PIN and IMEI as shown in Figure 1 9 Figure 1 9 Locating your PIN and IMEI on your BlackBerry in the Options app 6 Type in the PIN and IMEI inthefieldsonthe web sitescreen but remove any spaces or dots You should then come to a series of screens on the Main BlackBerry Internet Service web page see Figures 1 10 1 11 1 12 7 Log in or cli...

Page 83: ...ckBerry Figure 1 10 Email Account Settings on the BlackBerry Internet Service web site 8 Click the Setup Account button to input your email address and password Figure 1 11 Then click Next and your account will be set up Shortly thereafter your first email will come in on the BlackBerry Figure 1 11 Adding an existing email account to the BlackBerry Internet Service ...

Page 84: ...certain email messages to send to your BlackBerry Click here to delete an account Set up one of your existing email accounts to go to your BlackBerry Figure 1 12 Editing or adding email accounts in the BlackBerry Internet Service Changing Your Email Auto Signature On your email accounts page you should see an icon for editing each of your accounts that you have set up You can then add a unique sig...

Page 85: ...sync or share Contacts We expect more services to be added in the future for example Yahoo We recommend that you test your new settings by sending an email from your Blackberry to yourself or another email account and verify that the new signature is included You can also add signatures that you can select on the fly from your BlackBerry while typing emails using the AutoText feature see page 163 ...

Page 86: ...hat typically sits behind your organization s firewall and securely connects your BlackBerry to corporate email and data as well as wirelessly synchronizes shares contacts calendar tasks and memo items between your corporate computer and your BlackBerry BES allows your organization to gain all the benefits of a BlackBerry Server with no additional software costs This saves thousands of dollars ove...

Page 87: ...e able to get straight to the page by typing this link http na blackberry com eng services business server express 3 Then follow the on screen steps to start the free download Figure 1 15 BlackBerry Enterprise Server Express Software web site 4 Once the software is downloaded the administrator uses a web based console to set up and administer all users The full setup instructions for BES Express a...

Page 88: ...ES Express section for information on free BES software Connecting your BlackBerry to a BES v4 0 and higher will give you all of the following benefits Strong Encryption of Email within Your Organization All email sent from your BlackBerry to other users in your organization will be fully encrypted with military grade Triple DES encryption provided by the server Full Two Way Wireless Synchronizati...

Page 89: ...l Address List Lookup Using GAL Lookup Lookup for short you can immediately look up anyone in your organization from your BlackBerry even if there thousands of people at your organization Out of Office Auto Reply and Email Signature Your Out of Office reply and Email Signatures are things you can adjust right from your BlackBerry if you are connected to a BlackBerry Server Go to Messages Email pre...

Page 90: ...s you work at an organization that provides you access to a BlackBerry Enterprise Server if you are a Windows computer user you will need to use BlackBerry Desktop Manager Software to do a number of things Transfer or synchronize your personal information addresses calendar tasks notes between your computer and your BlackBerry see page 71 Back up and restore your BlackBerry data see page 95 Instal...

Page 91: ...he following sections Check Your Current Version If you have already installed Desktop Manager you should check which version you currently have The easiest way to do that is start up your Desktop Manager program go to Help and then to About Desktop Manager You will see right here that the version number of your particular version is shown If you don t have version 5 0 1 or higher it is time to up...

Page 92: ...g like Figure 2 2 or Figure 2 2 Locating the downloaded installation file on your computer What the file looks like will depend on your View in Windows Explorer for example Small Icons Large Icons List or Details The first few numbers in the file name correspond to the version of Desktop Manager in this figure it is 501 for version 5 0 1 After you double click the install file then follow the dire...

Page 93: ... on your BlackBerry To get started go ahead and click on the Desktop Manager icon on your computer or go to Programs BlackBerry Desktop Manager and click When it starts you should see a screen similar to Figure 2 3 Make sure your BlackBerry is plugged into the USB cable provided and attached to the computer Figure 2 3 BlackBerry Desktop Manager main screen NOTE Version 5 0 1 is shown in Figure 2 3...

Page 94: ...ur computer and your BlackBerry up to date with one another The IP Modem icon allows you to connect your Laptop computer to the Internet using your BlackBerry You may not see the IP Modem icon Some wireless carriers disable this feature within Desktop Manager causing the icon to disappear once you connect your BlackBerry to your computer Learn more about this IP Modem feature on page 454 TIP You c...

Page 95: ... depending on the type of device you were using before your BlackBerry Bold as shown in Figure 2 5 Figure 2 5 Device Switch Wizard main screen in Desktop Manager Moving from Another BlackBerry You ll first need to connect that old called current BlackBerry to your computer in order to get started Then click the Start button and follow the on screen instructions Your current BlackBerry data will be...

Page 96: ...2 6 Follow the on screen directions Because the devices use different operating systems not all the information from the Palm or Windows Mobile device will be copied to your BlackBerry Figure 2 6 BlackBerry Desktop Manager Migration Wizard Note You will not be able to copy any icons or software from your Palm Windows Mobile device to your BlackBerry If you have a favorite application from Palm Win...

Page 97: ...the correct program on your computer making things like your Calendar Address Book and Tasks more useful Set Up the Sync The first thing to do is to open your Desktop Manager software as you usually do by clicking on the Desktop Manager icon on your Home screen 1 Connect your BlackBerry to your computer using the USB cable and make sure you see your BlackBerry PIN number in the lower left corner i...

Page 98: ...e main IntelliSync program window shown in Figure 2 7 Figure 2 7 Intellisync main Setup screen in Desktop Manager 6 To get started just check the box next to the icon you want to sync or on the name of the icon or click the check box and then click the Setup button at the bottom For example clicking Calendar and Setup will bring you to a few screens with details for how to sync your computer s Cal...

Page 99: ...hronized to the other device This is what you usually will want Under special circumstances you might require or want One way sync see Figure 2 9 Figure 2 9 Select One way sync or Two way sync for your information 9 Click Next to see an advanced screen with more options This one shows options for the Calendar Address Book Tasks and MemoPad may have different options We recommend settings as shown ...

Page 100: ...d Click Next then click Finish on the next screen You will see similar screens for all four applications with some minor variations see Figure 2 11 Now repeat the steps for the Tasks application over the next few windows Select whether or not you want to transfer all tasks or only pending uncompleted tasks Figure 2 11 Task sync options in Desktop Manager ...

Page 101: ...r the configuration is set go back to the main Synchronization screen and put a check mark in the Synchronize Automatically box if you want the Desktop Manager to automatically synchronize as soon as you connect your BlackBerry to your computer Finally close out all the Sync setup windows to save your changes Advanced Sync Configuration Screens In order to see the advanced sync setup screens follo...

Page 102: ...o change basic settings Click here for Advanced settings Figure 2 12 Getting to basic and advanced settings for your sync configuration 3 After clicking Advanced you will see a screen similar to the one in Figure 2 13 This book was purchased by Wayne Hildebrandt nau edu ...

Page 103: ...s PC Setup 78 Figure 2 13 Advanced settings tabbed screen for your sync configuration From this Advanced settings screen you can perform any of the following actions Map Folder Conflict Resolution Filters Field Mapping ...

Page 104: ...items such as Calendar from the left by clicking on them 3 Click the Add button in the middle to add this item to the sync 4 To remove a selected item from the sync click on it in the right column then click the Remove button in the middle Figure 2 14 Map folders to sync to your BlackBerry Conflict Resolution The Conflict Resolution function allows you to determine if you want to review each sync ...

Page 105: ...er Click the Filters button shown in Figure 2 13 and follow the following steps and in Figure 2 16 1 Click New 2 Enter a name for your Filter 3 Click OK 4 Click the drop down for Field 5 Select an Operator such as starts with contains or equals 6 Type a Value to use to compare for the selected field and operator 7 Click the Add to List button Repeat steps 4 7 for additional fields if desired 8 Cli...

Page 106: ...ed to fine tune the information that is put onto your BlackBerry see Figure 2 17 You can do the following actions To map a field click between the left and right columns until you see the double arrow To unmap a field click between the left and right columns until it is blank the double arrow goes away To change which field is mapped on the right column drag it up or down and drop it You may need ...

Page 107: ...chronize screen click OK or Save Running the Sync To get the sync started the first time you need to do the following steps You can automate the sync so you don t have to do these steps every time We show you how to automate the sync in the next section 1 Click the Synchronize link in the very left hand column see Figure 2 18 2 Make sure the box next to Synchronize organizer data is checked 3 Clic...

Page 108: ...n shown in Figure 2 18 your BlackBerry will automatically sync every time you connect it to your computer Accepting or Rejecting Sync Changes During the sync if there are additions or deletions found in either the BlackBerry or the computer application a dialogue box will appear giving you the option to Accept or Reject the changes Click Details if you want to see more about the specific changes f...

Page 109: ...er errors or caution messages when you try to sync In this section we try help you through some of the more common issues Default Calendar Service Has Changed Message Sometimes you may see a message similar to Figure 2 20 What usually happens when you add a new email address is that it takes precedence as the default email address or service for all new Calendar entries you add on your BlackBerry ...

Page 110: ... can also help Give it a try Fixing Specific Errors with Calendar Address Book or MemoPad or Tasks Sync Try the sync again after it fails and watch it closely you should note where it fails on the Calendar Address Book MemoPad or Tasks by watching the status screen Once you figure out where the sync fails then you can try one thing to get it running again clearing out or deleting the problem datab...

Page 111: ... screen in Desktop Manager 3 Now you will be on the screen shown in Figure 2 22 Locate the problem database in the right hand window BlackBerry and click the Clear button at the bottom In Figure 2 23 we are getting ready to clear out the Address Book and Address Book All from the BlackBerry press the Ctrl key to click on and select more than one 4 Both are selected in the right hand window Device ...

Page 112: ...sync problem If the problem has not been corrected then you can restore the Address Book by doing the following steps 1 Return to the advanced Backup and Restore window as shown earlier in this section 2 In the upper right corner click File then Open the full backup file you just created as shown in Figure 2 24 Figure 2 24 Opening a previous backup file to restore This book was purchased by Wayne ...

Page 113: ...Desktop Manager Issues Some of the Desktop Manager sync issues can be particularly tricky Before you pull out too much hair you should go try the BlackBerry Technical Knowledgebase You should also try some of the more popular BlackBerry online discussion forums to see if others have experienced and solved similar issues BlackBerry Knowledgebase 1 From your computer web browser go to http na blackb...

Page 114: ... on page 431 and the Add Remove Software chapter on page 475 First make sure your BlackBerry is connected to your computer and it is shown in the lower left corner of the Desktop Manager screen next to Device connected PIN If you see none then you will need to try to get it connected Some of the easier things to do are unplug replug the USB cable try plugging into another USB port shutting down an...

Page 115: ...ation and installed software 2 Listed at the top of the screen shown in Figure 2 27 is your current BlackBerry System Software This device is running 5 0 0 your device may show a different version Figure 2 27 Add Remove Software screen in Application Loader of Desktop Manager 3 Notice that you can add or remove languages using this tool a To add an item place a check in the check box next to it b ...

Page 116: ...al terms so we checked both boxes 6 Notice the Action column shows Install as a status Figure 2 28 Supplemental word lists for Financial Legal and Medical terms 7 Finally to see all your installed third party applications scroll down to the bottom of the list as shown in Figure 2 29 You can see that we have a number of apps installed and we have decided to remove or uncheck two of them U2 Mobile A...

Page 117: ...erwise click the Finish button to execute the listed actions While the software is working you will see a status window similar to Figure 2 31 In some cases this process is very fast taking just a minute or so However in other cases especially if you are updating the System Software or any part of it such as adding or removing core dictionaries like we did in this example you will see a message in...

Page 118: ...ure 2 32 Figure 2 32 Application Loader successful completion message Update Device Software Also in Application Loader you can update the device software which is the System Software running on your BlackBerry smartphone You can actually upgrade and downgrade using this feature 1 Click the Start button under the Update Software section of the Application Loader main screen Figure 2 26 2 The softw...

Page 119: ...em and click the Next button c To make no changes do nothing click the Main Menu button Figure 2 33 Update System Software screen in Application Loader 5 If you are upgrading or downgrading software then you will see some screens telling you it is backing up your BlackBerry then erasing it and reinstalling software then restoring your data This process could take more than 10 minutes 6 Finally you...

Page 120: ... Restore Use this feature to protect the important data on your BlackBerry You can also use some of the advanced features to help with troubleshooting your Desktop Manager sync see page 84 Click the Backup and Restore icon to see the screen in Figure 2 35 Figure 2 35 Backup and Restore main window ...

Page 121: ...he box next to Encrypt backup file The default for Automatic Backup Settings are every 7 days and to back up all the device data You can adjust this to be any number of days try fewer days if you are more worried about your data being lost The backup can take several minutes or more depending on how much information you have stored on your device The easiest way to speed up the backup is to back u...

Page 122: ...ore your full backup file see Figure 2 37 Figure 2 37 Choose a folder to store the backup file 5 Use the drop down list at the top or one of the icons to the left to select your backup file location 6 Notice the format of the file name Backup 2010 03 12 ipd is in YEAR MONTH DATE format so you can easily see the date of your backup IMPORTANT The authors have both experienced computer hard disk fail...

Page 123: ...he backup will solve the issue If that does not help try the BlackBerry discussion forums see page 537 or BlackBerry Technical Knowledge base for help Restore Your BlackBerry To restore from a previously saved backup file follow these steps 1 Connect your BlackBerry to your computer 2 If you are not already in the Backup and Restore menu from the main Desktop Manager screen click the Backup and Re...

Page 124: ...format so you can easily see the date of your backup 6 Once you have located the file to use to restore data to your BlackBerry click the Open button 7 Next you will see a list of details of the information contained in the file you just opened This allows you to confirm you want to use this restore file Scroll down to see things such as total number of Contacts Address Book and Calendar entries m...

Page 125: ... those databases Addresses Calendar and so forth using Desktop Manager All these items are essentially backed up all day long with the wireless sync process Advanced Backup Restore You would use the Advanced feature in Backup and Restore in order to selectively back up restore or erase individual databases Addresses Calendar MemoPad and so forth on your BlackBerry NOTE We showed how to erase only ...

Page 126: ...reen shown in Figure 2 41 Figure 2 41 Opening a backup file in the advanced Backup and Restore screen 4 The left side of the screen shows a backup file from your computer If the left side is blank then you will need to open up a backup file to use Select File Open as shown in Figure 2 41 5 Navigate to a specific folder and backup file to open and then click Open 6 When the file is open you will se...

Page 127: ...re 2 41 1 Click in the right hand window Device Databases to highlight and select a database or hold the Control key on your keyboard to select several databases 2 Click the button in the middle to copy that information to the backup file on the left Erase or Clear Specific Databases In order to selectively erase or clear a single database or several databases from your BlackBerry follow these ste...

Page 128: ...ile open in the left window If the left window is blank you need to click File Open in the upper left corner to open a backup file 2 Click to select one or more database files in the left hand window under File Backup year month day ipd 3 Click the button in the middle to copy that information to your BlackBerry on the right side In Figure 2 44 we have selected the Calendar database with 450 entri...

Page 129: ...BlackBerry IP Modem You may not see this icon in Desktop Manager because your wireless carrier may have disabled it or may provide separate software See the Modem chapter starting on page 451 to learn how to set up your BlackBerry as an IP Modem or Dial up Internet connection for your laptop computer ...

Page 130: ...Manager page 106 Desktop Manager BlackBerry Media Sync page 114 Mass Storage Mode Transfer page 144 Email the files to yourself as attachments if they are small enough The Mass Storage Mode transfer method allows you to directly copy or drag and drop any file types to your BlackBerry when it looks like another disk drive to your computer you will see a drive C normally but when you connect your Bl...

Page 131: ...steps 1 Start BlackBerry Desktop Manager 2 Plug in your BlackBerry Device with the USB Cable 3 Click the Media icon 4 Click the Launch button under the Media Manager icon 5 You may see a license agreement that you need to accept before you can continue Scanning Your Computer for Media Files When you start the Media Manager for the first time it may ask if you want it to scan your computer for all ...

Page 132: ...gs You may see another window for Watched Folder Settings These are folders that are scanned by the Media Manager to see if any changes have occurred new songs videos pictures and so forth that should be synchronized with your BlackBerry Once you click OK you will see the software scanning the selected Watched Folders and see a status window You can Pause or Cancel the process if it takes too long...

Page 133: ...3 1 Media Manager Main Window The Media Manager window show you the media files that are stored on your computer in the top half and on your BlackBerry and on your media card in the bottom half Make sure you have clicked Split View in the top left in order to see this view of both your computer and your BlackBerry You can drag the slider bar above the pictures media to increase or decrease their s...

Page 134: ...y of the following items to help you find media Click on Music and then under that Genre Artist Year of Release Album or Playlists to further refine your view Click on Pictures to view pictures and click on the Date item to narrow views by dates Click on Videos to view your videos Click on Documents to view documents compatible with your BlackBerry Click on VoiceNotes to view voice notes Type in a...

Page 135: ...r your will see your BlackBerry model number instead of the one shown 5 Now click to highlight songs playlists videos or any other media in the top window 6 Click the Copy Down button in the middle of the screen 7 Repeat the procedure for more songs or any other type of media 8 You may see a window asking you if you want the Media Manager program to copy the song and convert it for optimal playbac...

Page 136: ...der Select your pictures if you want more than one just hold down the Ctrl key on your keyboard and then press and click each picture you want they will all highlight Then click the Copy Down button and let them be converted and they will go right on your media card see Figure 3 2 1 Click on your Pictures Folder 2 Selectany Pictures you want to copy to your BlackBerry 3 Click on Pictures under Med...

Page 137: ...ectory Just select your files in the top window Then draw a box around the files or click on one and press Ctrl A Windows to select them all Or hold the Ctrl key Windows down and click on individual files to select them Then just click the Copy Down button and for pictures let them be converted for Documents let them be Copied with no Conversion and they will go on to your media card Deleting Medi...

Page 138: ...ht click and select Delete TIP Videos and songs will usually be the largest items on your BlackBerry deleting these items will free up more space than deleting individual pictures Troubleshooting Media Manager Sometimes when you are previewing a file or performing some other function Media Manager might crash and stop responding If this is the case you can stop the program by following these steps...

Page 139: ...ld use the BlackBerry Media Manager instead of the Media Sync if you want to sync non iTunes media and you need to convert music and video to be viewable on your BlackBerry see page 106 Perhaps the easiest way to get music into playlists and now your album art is using the BlackBerry Media Sync program If you are an iTunes user and you have playlists already in your iTunes program the Media Sync p...

Page 140: ...indow will appear letting you know the application has been installed properly To launch the application just go to Start All Programs BlackBerry Media Sync and click on the icon Make sure that your BlackBerry is connected via the USB cable to your computer but don t have Desktop Manager running when you do this Start Media Sync from Desktop Manager To use the Media Sync from within Desktop Manage...

Page 141: ... possible to sync it to your BlackBerry Enter BlackBerry Password for Media Sync If you have set a password to protect your BlackBerry then you will need to enter your password to continue Figure 3 5 Media Sync Password screen Media Sync Setup When you first start Media Sync it may show you a setup screen similar to Figure 3 6 1 Change the name of your device if you like 2 Select where your media ...

Page 142: ...dia Player for where you store your music 5 Click OK to continue Figure 3 6 Media Sync options device After your initial Configure Settings screen is complete you should then see a screen similar to the one shown in Figure 3 7 Media Sync Syncing Music You are now ready to set up your Music Sync To do so follow the next set of steps This book was purchased by Wayne Hildebrandt nau edu ...

Page 143: ...2GB media card you will not see this on your computer instead you will see the name and model number of your BlackBerry as well as the size of your media card Make sure to click on the Music tab in the upper left corner as shown in Figure 3 7 to configure your music sync TIP To get back to the Configure Settings screen we just completed just click the Options button in the upper right corner of Fi...

Page 144: ...ntil you get back under 100 of memory usage If you want to fill the available space with random music then place a check next to the box in the lower left corner that says Fill available space with random music In order to see the details of what is occupying the space on your memory card click the Show Details button underneath the Available memory after sync number in the middle upper part of th...

Page 145: ...Once you have folders listed then click on a folder to display all pictures in that folder Check the box next to the folder to sync all the pictures in that folder to your device If you have previously synced a folder you can uncheck it to remove those pictures from your device to save space When you check each pictures folder watch the Memory Bar at the top to make sure that you have not Exceeded...

Page 146: ...ur BlackBerry In this example 35 songs were protected Figure 3 11 Synchronization complete message To see the list click the Click to view a list of those songs link Then you should see a window similar to Figure 3 12 Click the plus sign next to Protected to see all the protected songs Figure 3 12 Viewing songs that could not be synced due to Digital Rights Management protection DRM Protected Digi...

Page 147: ...63 to learn how to use music on your BlackBerry Media Sync Options Screen To see the Options screen Figure 3 13 click the Options button in the upper right corner of the main Media Sync window Figure 3 10 Notice there are two tabs at the top General and Device General Tab Click the General tab at the top of the Options screen to see the screen shown in Figure 3 13 Switch between General and Device...

Page 148: ...ing the Browse button You can also decide how high the resolution should be for pictures you sync to your BlackBerry The default is to Shrink pictures when synchronizing to your device to save memory Uncheck it if you want higher resolution pictures and aren t worried about the extra storage space required Device Tab Click the Device tab at the top to see settings related to your device as shown i...

Page 149: ...you can do the following Change your Device Name for your BlackBerry Change the amount of Reserved Memory on your device after the sync Use the slider bar Erase all the music and pictures synced to your BlackBerry by clicking the Delete Music or Delete Pictures buttons ...

Page 150: ...BlackBerry with multiple computers using Desktop Manager Otherwise you could end up corrupting your BlackBerry and or computer databases Do you want a wireless two way automated sync Try using Google Contacts Google Calendar and Google Sync for your BlackBerry All of these are free applications and give you a full two way wireless sync BlackBerry Desktop Manager for Mac For years Windows users hav...

Page 151: ...wnload page Figure 4 1 http na blackberry com eng services desktop mac jsp 2 Fill out the required information on the download page and then click to download the software Click here to start the download Figure 4 1 Locating the download file on BlackBerry com web site 3 Once the file is downloaded you will be presented with the screen shown in Figure 4 2 Figure 4 2 Starting the installation ...

Page 152: ...th the Mac you will receive another caution note letting you know that in order to proceed the connection between your BlackBerry and the third party synchronization software will need to be discontinued 7 If you already has some other software installed you will see another caution message similar to Figure 4 4 Click Install Anyway to move forward with the installation process Figure 4 4 Addition...

Page 153: ...ware license or click Agree to proceed see Figure 4 6 Figure 4 6 Installation license agreement pop up window 10 For most Mac users only one drive will be shown see Figure 4 7 but it is possible that you might have more than one possible location for the install Choose the correct drive and click Continue ...

Page 154: ...ompted to enter it at this time in order to proceed with the installation see Figure 4 8 Figure 4 8 Password required to complete installation 12 You will be asked to restart your computer when the installation is complete agree to this by clicking Continue Installation see Figure 4 9 Figure 4 9 Request to restart after installation ...

Page 155: ...ware was installed successfully Figure 4 10 Successful software installation screen Starting Desktop Manager for the First Time To locate the Desktop Manager app click on the Finder icon and then click on your Applications icon The BlackBerry Desktop Manager icon will be in your Applications directory Figure 4 11 Locating BlackBerry Desktop Manager for Mac ...

Page 156: ...her computers a network server or Google Sync for Calendar or Contacts select with other computers safer sync CAUTION If you want to sync with more than one computer then you will need to be sure to check this option with other computers safer sync OTHERWISE YOU COULD END UP CORRUPTING YOUR BLACKBERRY AND OR COMPUTER DATABASES If you are only planning on syncing your BlackBerry with this one Mac y...

Page 157: ...Figure 4 13 Main view in Desktop Manager Using Desktop Manager for Mac One of the first things you will notice is the Device Options button below the picture of your BlackBerry see Figure 4 13 Clicking on this brings you to the Device Options screen the same screen you saw when you first started Desktop Manager see Figure 4 14 ...

Page 158: ... do this you can easily transfer files between your Mac and your BlackBerry using the drag and drop method you have used on your Mac to copy between folders and disks Device Is Synchronized with One or Several Computers Here you have the option of choosing whether you BlackBerry syncs only with this Mac or with other computers If your BlackBerry syncs with your PC and with your Google account you ...

Page 159: ...p when device is connected box You can then specify exactly what you wish to be backed up We cover the backup options a little later Set Up Your Sync Options Click OK or Cancel to return to the main screen of Desktop Manager Figure 4 13 Look at the left column under where it says INFORMATION see Figure 4 16 Set your syncoptions here Figure 4 16 Sync options in Desktop Manager for Mac ...

Page 160: ...nd a Mac Figure 4 17 Calendar sync options screen 3 Desktop Manager will notice all the calendars you have on your BlackBerry In this example we use Google Calendar and have many different calendars all set to a unique color You see this in the list of calendars 4 Click on the box with the Sync Calendar option The red X on this icon shows that the BlackBerry calendar will not be synced with the Ma...

Page 161: ...ents or you can set individual parameters for synchronization TIP We recommend not selecting Only future events unless you have a strong reason to do so Say you made some notes to an event that was held yesterday in the BlackBerry Calendar Notes field If you select Only future events here these important notes would not be transferred to your Mac To replace all calendar events on the BlackBerry wi...

Page 162: ...ll contacts or groups or only Selected groups from your Address Book Automating the Synchronization In order to have your BlackBerry sync every time you connect it to your Mac you will need change a setting on the Device Options screen 1 Click the Device Options button below the picture of your BlackBerry on the main screen see Figure 4 20 2 Then check the check box next to Automatically sync when...

Page 163: ...ere you specify exactly what information you wish to be backed up on your Mac Figure 4 20 Backup screen in Desktop Manager for Mac 2 Select either All data or Selected data and then choose exactly which items you wish to back up 3 Let s say that you are only really concerned with backing up your Contacts Calendar and Notes Just check off each of those boxes and your backup will complete much faste...

Page 164: ...igure 4 21 Figure 4 21 Restore screen in Desktop Manager for Mac 2 If you have made a backup file on your Mac which is required so you have a file you can restore it will be shown in the top box under Backup File If you have multiple backup files they will all be listed here 3 Select the file from which you wish to restore information or if you did a selective backup selected data will be displaye...

Page 165: ...ther installed or uninstalled depending on your selections TIP For peace of mind it is always a good idea to perform a backup both before and after you add or delete applications from the device Update Your BlackBerry Device Software When BlackBerry has issued a new version of device software for your BlackBerry smartphone you will see an alert window in Desktop Manager when you connect your devic...

Page 166: ...show you how to load up media music videos pictures and Microsoft Office documents for use with Documents to Go onto your BlackBerry Use BlackBerry Desktop Manager for Mac software Use Mass Storage Mode transfer Syncing Media with Desktop Manager for Mac Start up Desktop Manager for Mac as shown on page 451 and make sure your BlackBerry is connected to your Mac with a USB cable Click on the third ...

Page 167: ... want to do that Let s say that you have been dragging and dropping music on your BlackBerry which was one of the only options for Mac users unless you were using Pocket Mac or the Missing Sync Or let s say you were using a program like the Missing Sync which would sync iTunes playlists but did not bring in the album art You now have the option of syncing your iTunes playlists complete with album ...

Page 168: ... check mark in the Sync Music box at the top of the screen and you can then select which playlists you wish to sync between your Mac and your BlackBerry Place a check mark in the Add random music to free space box and additional songs will randomly be placed on to the media card On the screen shown in Figure 5 3 you can see that I just selected four playlists that I wanted on my BlackBerry by plac...

Page 169: ... down and click on Memory Make sure your media card Mass Storage Mode Support is On and other settings are as shown Now connect your BlackBerry to your computer with the USB cable If you selected Prompt for Auto Enable Mass Storage Mode you will see a question similar to this Turn on Mass Storage Mode Answer Yes you should probably check the box that says Don t Ask Me Again When you answer Yes the...

Page 170: ...the icon on your desktop BLACKBERRY The BlackBerry will also be visible if you click on your Finder icon in the dock It will be listed under Devices BLACKBERRY Explore the Drive Right click on the icon for the BlackBerry and choose Open or double click on the desktop icon and open the drive see Figure 5 4 Now you can explore your BlackBerry as you would any drive You can copy pictures music or vid...

Page 171: ...tware On your Mac start your Finder Look for another hard disk or BlackBerry model number that has been added On Windows open up Windows Explorer NOTE You will see your own BlackBerry model number such as BOLD_9700 or BOLD_9650 When you plug your BlackBerry into your Mac it will identify the main memory and the contents of the Micro SD card as two separate drives and place them right on your deskt...

Page 172: ...ures to select them b Click on one picture to select it c Press Command A Mac or Ctrl A Windows to select them all d Press the Command key Mac or Ctrl key Windows and click to select individual pictures 2 Once selected Ctrl click Mac or right click Windows on one of the selected pictures and select Cut to move or Copy to copy A status bar with then open as shown in Figure 5 5 Curve_ Curve_8900 Fig...

Page 173: ... the Delete key on your keyboard to delete all the files You can also copy files from your computer to your BlackBerry using a similar method Just go to the files you want to copy and select them Right click or Ctrl click and click Copy and then paste them into the correct BlackBerry media type folder Important Not all media videos pictures images or songs will be playable or viewable on your Blac...

Page 174: ...rection as well as be clicked Though this may take some getting used to for seasoned BlackBerry users who are accustomed to the familiar trackball or side trackwheel you ll quickly see that the trackpad gives you lots of freedom to scroll up and down and left to right using your thumb It is incredibly intuitive to use Furthermore clicking in the trackpad brings up an innovative Short Menu that s c...

Page 175: ...ckpad movement silent 6 Press the Short Menu key and select Save TIP You may find that your trackpad moves too quickly up or down lines If so then reduce the Vertical Sensitivity to 50 or lower Typing Tips for Your Bold Now let s look at a number of tips that can help you become more proficient with your Bold Be sure to check out the Quick Start Guide at the beginning of this book for even more ti...

Page 176: ...re are two ways to enter symbols on your BlackBerry Several symbols are shown on the top of each key and you can access these by holding the Alt key while pressing the keywiththe symbolyouwant Theothersetofsymbols notshownonthekeyboard are accessed by pressing the Sym Symbol key Both keys allow you to quickly add symbols to your text Suppose you want to use a for example You just press and hold th...

Page 177: ...ve if you press the letter C on your keyboard you d get the symbol for the Japanese Yen currency Quickly Typing Accented Letters and Other Symbols You can easily type standard accented characters such as Á by pressing and holding a letter on the keyboard and gliding the trackpad See page 3 of the Quick Start Guide Try this Press and hold the letter A to scroll through these accented characters rel...

Page 178: ...or Press hold ALT Key and press DEL to erase characters UNDER the cursor 2 3 Figure 6 3 How to edit text on your BlackBerry Bold The Mighty Space key Like many of the keys on the BlackBerry the space key can do some very handy things for you as you type Using the Space Key While Typing an Email Address On most handhelds when you want to enter the or a period for an email address you needa complica...

Page 179: ...th 4 Glide over to the hour and press Space You advance one hour 5 Finally glide to the minutes and press Space Notice that you move 15 minutes forward These great tricks let you quickly reschedule calendar events Using Letter Keys to Select Items in Lists and Menus You can use the letter keys on your keyboard to instantly jump to the first item matching either letter on the key if there are two l...

Page 180: ...errors When your BlackBerry finds what it thinks is a misspelled word it underlines it as shown in Figure 6 4 Indicates misspelled words by underlining them Figure 6 4 The Blackberry s spell checker underlines words it thinks are misspelled To correct one of these words glide the cursor back into the word with the trackpad and click As Figure 6 5 shows you ll see a list of suggestions and you can ...

Page 181: ... steps as shown in Figure 6 6 1 Type in a word you use frequently that s not in the standard dictionary In this example we are using Flagler County a county in Florida that s not in the standard dictionary 2 During the spell checking process the spell checker will notice the word Flagler which it believes is misspelled 3 You ll see that the spell checker suggests options for replacing the word non...

Page 182: ...ck options screen via the Messages icon Menu key Options Spell Check or Options icon Spell Check 2 Click the Custom Dictionary button at the bottom 3 Now you ll see a list of every word in your custom dictionary 4 Scroll down or start typing a few letters to Find the word In this case we know we want to remove the word misspellg from the dictionary so we type the letter m to instantly jump to thos...

Page 183: ...is feature must be enabled it is not turned on when you take your BlackBerry out of the box Like the spell checker on your computer you can even add words to the dictionary Spell check will save you embarrassing misspellings in your communications which is especially important with such a small keyboard 1 Click your Messages Email icon 2 Press the Menu key and select Options TIP You can also start...

Page 184: ... some of your basic questions Using the Help Menus Inside Applications You can access Help from virtually any application Let s take a look at the Help menu built into the Calendar 1 Click your Calendar icon or press the Home screen hotkey L see page 541 2 In most applications on your BlackBerry Help is the top menu item or near the top Press the Menu key scroll up to and click on Help You ll see ...

Page 185: ...ape key to back up one level in the help menus 5 Within each topic you ll see a screen like this one showing you the actual steps to follow to complete the task 6 In the gray bar at the bottom you ll often see related help topics To jump to any of these simply scroll down with the trackpad and click on it Find related informationhere ...

Page 186: ...p back to a list of all the main help topics click on Contents in the lower right corner To find text on the currently displayed Help page press the Menu key and select Find You can also get to this Find menu item if you glide the cursor to the top of the screen and click the trackpad ...

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Page 188: ...This is great if you are taking notes anddon twanttobothertyping outthecurrentdateandtime two letters of AutoText will do the trick Saving Time with Auto Correcting AutoText Sometimes typing on the little BlackBerry keyboard produces less than desirable results Fortunately the preloaded AutoText automatically corrects many common typing mistakes like leaving out an apostrophe in the word aren t or...

Page 189: ...d AutoText entries especially the contractions so you can learn to type them without ever using the apostrophe You can also use AutoText for more advanced tasks like automatically typing an email signature Page 163 driving directions a canned email routine text describing your products or services legal disclaimer text anything Creating a New Custom AutoText Entry You can get into the AutoText lis...

Page 190: ...s that exactly match No Phrases means no matches 4 Hit the Enter key to start adding your new entry 5 Glide down to under With and enter the text you want to appear when you type your new AutoText word dirh 6 Press the Menu key and select Save TIP Type the directions on your computer and email them to yourself then copy and paste them into AutoText from the email Using New AutoText Entries Now whe...

Page 191: ...te keys and AutoText is the key to using them Creating a New Entry with Macros Let s create a new entry called ts Time Stamp that will instantly show the current time and date 1 Start creating a new entry as you did above and use the letters ts for time stamp 2 Press the Menu key and select Insert Macro TIP All macros start with the percent sign and you can simply type them instead of selecting th...

Page 192: ... of the standard AutoText Macros d Short Date D Long Date t Short Time T Long Time o Owner Name O Owner Information p Your Phone Number P Your PIN number b Backspace B Delete Percent Here s what they look like TIP Instead of pressing the Menu key and selecting the macro just type the letters like t for short time Edit or Delete an AutoText Entry Sometimes you need to edit or remove an AutoText ent...

Page 193: ...ting an email message press the Menu key and select Edit AutoText From your Home screen click on the Options icon and select AutoText 2 Type a few letters to find the AutoText entry 3 Press the Menu key select Edit or Delete 4 Once you are done editing your AutoText entry press the Menu key and select Save ...

Page 194: ...d immediately set it as your wallpaper See exactly how to do this on page 184 Moving Hiding and Deleting Icons You may not need to see every single icon on your Home screen or you may want to move your most frequently used icons up to the top row for easy access We show you how to work with icons when you are in one of the standard Themes on your BlackBerry see page 179 However the steps may vary ...

Page 195: ...rolling the trackpad 4 Finally click the trackpad to set the moved icon at the new location How Do I Know When I m in a Folder When you are in a folder you see a little icon at the top of your screen with a folder tab image and the name of the folder In the image below you can see that you re in the Applications folder Moving Your Icons Between Folders Sometimes you want to move icons to your Home...

Page 196: ...list Next we press the Escape key to exit from the Applications folder back to the Home folder to locate our newly moved Docs to Go icon in this case it is near the bottom of the list of icons Hiding and Un Hiding Icons At times you may want to hide an unused icon to make your BlackBerry easier to use Hiding and un hiding icons is easy the steps are similar to those you took to move icons 1 Press ...

Page 197: ...see the image to the right When you press the Menu key you see the Second Home screen with the rest of icons To make your BlackBerry faster to use you want to move those icons that you use most often to this First Home screen The First Home Screen with a limited set of icons In order to move your icons to the First Home screen you need to move them up to the top row of icons on the Second Home scr...

Page 198: ...time of publication you could only create folders one level deep In other words you can only create new folders from the Home folder not when you are already inside another folder This may change with new software versions Here s how to create a new folder 1 From your Home screen press the Menu key until you see a menu appear 2 Select Add Folder NOTE If you don t see the Add Folder menu item press...

Page 199: ...new folder you ll want to move icons into it to organize them and also so your Home screen is not too crowded Please see our instructions on page 170 on how to move icons Editing a Folder You can edit a folder by highlighting it pressing the Menu key and selecting Edit Folder Then you can change the folder name icon and color and save your changes Deleting a Folder Whenever you want to get rid of ...

Page 200: ...own and click on it 3 Click the trackpad to see all the time zones and glide up or down to select the one that s appropriate 4 Scroll down to set the Auto Update Time Zone You can choose the default Prompt which asks you if you want to change the time zone whenever it detects you re in a new one Off which never adjusts or On which adjusts the time zone without asking you We recommend leaving it se...

Page 201: ...ormat you set that in Time Format Tap the space key to toggle between the two options TIP You can force the Network time to update Time Zones and the Network Time if you press the Menu key and select Update Time or Get Time Zone Updates 8 To save your changes press the Menu key and select Save Changing Your Font Size and Type You can fine tune the font size and type on your BlackBerry to fit your ...

Page 202: ...sure they fit your needs Changing Your Currency Key You ll notice that the key next to your Enter key in the lower right corner of your keyboard has a currency symbol on it It may be a dollar pound Euro or Yen sign You can change the currency character this key types 1 Click on your Options icon 2 Click on Screen Keyboard 3 Roll down and change the Currency Key setting as shown TIP This key also d...

Page 203: ...hown in Figure 8 2 Figure 8 2 Setting Home Screen Preferences Set Download Folder Use Downloads thedefault orchangetoanyotherfolder even the Home folder This can be convenient if you download many apps and you want easy access to those icons from your Home screen Set Home Screen Layout The Zen layout is the default With just a few icons on the bottom of the Home Screen you get a nice view of the b...

Page 204: ... Themes below to learn more Reset Icon Arrangement Click the Reset Icon Arrangement button with the trackpad to reset all your icons and folders This can be useful if you have lost something or have just gotten tired of all the changes you made Selecting New Themes You can customize your BlackBerry and make it look truly unique One way to do this is to change your BlackBerry s Theme Changing the T...

Page 205: ...ll down to Theme and click TIP Press the letter T to jump to the first entry starting with T which should be Theme 2 On the Theme screen just glide and click on the Theme you want to make active Your currently selected Theme is shown with the word Active next to it 3 Press the Escape key to get back to the Home screen to check out your new theme Precision Silver Theme This is like the Zen theme wi...

Page 206: ...y new Themes you can download from App World on your BlackBerry Figure 8 4 Customize your Home screen with new themes The one on the left is called Sky2 PrimeTheme from DreamTheme and the one on the right is Animated Winter Wonderland from Motek Americas Inc It s animated so you can watch the snowflakes fall on the home screen A number of the themes are animated so you see some movement such as th...

Page 207: ...gories icon in the lower left corner It looks like folders 3 Notice that when this image was taken the Sky2 theme was one of the Featured Items 4 Scroll down and click on Themes 5 Now you can browse Themes by category You may see some differences in the categories when you get to this page on your device ...

Page 208: ...hots before you purchase 10 Just roll the trackpad back and forth to see the various screenshots Press the Escape key to return to the main page for the Theme to buy or download it Most Themes after you download and install them using App World will ask if you want to Activate the Theme If you want to start using the Theme right away say Yes If you want to change Themes see page 179 CAUTION The au...

Page 209: ...mage on your Home screen which is also called the Home screen image or wallpaper You saw above how to download new Themes use the same steps to download new wallpaper If you like since you have a built in camera you can simply snap a picture and immediately use it as wallpaper In fact you can use any image that is stored on your BlackBerry eitherin the BlackBerry smainmemoryoronthememory card as w...

Page 210: ... which you can use to take a new picture 4 Highlight the thumbnail of the picture you want to use as your wallpaper and then press the Menu key to select Set As Wallpaper 5 Now press the Escape key a few times to check out your new wallpaper on your Home screen Using a Picture or Image Directly from Your Camera Take the picture Learn all the details about the camera on page 381 Click on the Crop i...

Page 211: ...ou can do this in several ways 1 Tap the Keyboard Lock key on the top edge of your Bold Figure 8 5 2 Press and hold the letter A on your keyboard 3 Tap the letter K key on your keyboard if you ve turned on Home screen hotkeys as shown in Part 4 of this book Unlock the Keyboard If you have password security enabled see page 516 simply type your password to unlock the keyboard If you don t have pass...

Page 212: ...s the security timeout has elapsed We have also read on some of the blogs that standby mode is supposed to save your battery more than the Keyboard Lock mode Changing Your Convenience Keys Figure 8 6 points to two keys on the middle of the sides of your BlackBerry These are actually programmable keys called convenience keys because each one can be set to conveniently open any app on your BlackBerr...

Page 213: ...just click on the item to see the entire list Then glide and click on the app you want 5 Then press the Menu key and select Save to save your changes 6 Now give your new convenience keys a try TIP The convenience keys work from anywhere not just the Home screen Also you can set your convenience keys to open any app even newly installed ones After you install new apps you ll notice that they show u...

Page 214: ...t is charging Red Message LED 1 On the Home screen click the Sounds icon 2 Select Set Ring Tones Alerts at the bottom of the list of profiles See page 191 for detailed help on profiles 3 Now click on Messages and then Email to see the screen shown here Notice that one of the options is LED and you can choose to disable the LED by selecting Off Blue Bluetooth LED To enable or disable the blinking b...

Page 215: ...ize Your BlackBerry 190 Green Coverage Indicator LED Click on the Options icon and scroll to Screen Keyboard or press the letter S to jump there and click Scroll down to LED Coverage Indicator and select either On or Off ...

Page 216: ...contacts by setting unique ringtones and vibrations so you can immediately tell who is calling texting or even emailing you Understanding Sound Profiles Youcanset upyourBlackBerrytomeetyourindividualneeds everything from ring tones to vibrations to LED notifications can be adjusted Traveling on an airplane but still want to use your calendar or play a game without disturbing others See page 16 to ...

Page 217: ...them For most users Normal will be the active profile that rings to announce a phone call and either vibrates or plays a tone when a message arrives Loud increases the volume for all notifications Medium is between Loud and Quiet Vibrate Only enables a short vibration good for meetings movies or other situations where cell phone rings are discouraged Silent displays notifications on the display an...

Page 218: ...the Phone Messages Instant Messages Reminders or Browser by choosing the field to edit 4 There are profile settings for almost every alert you can have on your BlackBerry BlackBerry Messenger Alert and New Message Browser Calendar Level 1 Messages High Priority Email Reminders Phone SMS and Tasks TIP Some new applications you install some news readers for example can also have profile categories i...

Page 219: ...d should turn off the screen immediately among other things Vibrate Tone Vibrate first then ring Count Number of times to repeat the ring tone or LED LED Red LED light flashes TIP We really like to configure the Vibrate setting to Always for almost everything because it allows us to grab the BlackBerry most times before it starts ringing 6 If you want to be notified during phone calls of an incomi...

Page 220: ... mobile blackberry com to help with this problem Open your BlackBerry web browser If you can type in a web address type in mobile blackberry com and click the trackpad If you can t type a web address press the Menu key and select Go To then type mobile blackberry com 1 Scroll down the home page until you see the Personalize topic then click on the Ringtones link 2 You will have to Accept the Terms...

Page 221: ...ad and Open a few to test them out To get back to the list and try more ringtones press the Escape key 9 If you like a ringtone press the Menu key and select Save 10 Now glide down and check the box at the bottom that says Set as Ring Tone That s it Next time you receive a phone call the new louder ringtone should play TIP New ringtones are available on many BlackBerry user web sites like www crac...

Page 222: ... of allowing you to assign as many names as you want to a single ringtone To set a custom notification profile 1 Click the Sounds icon 2 Scroll down and click Custom Profiles 3 Press the Menu key and scroll to New and click 4 Type in any name for this new Profile in the field marked Name like Boss 5 You can set each individual tone or alert as you did above 6 You can also set a Contact Alert from ...

Page 223: ...erson To give someone a custom ringtone so you know who is calling without looking at your BlackBerry screen follow these steps 1 Start your Contacts app 2 Type a few letters to find the contact you wish to edit for example Ma Tr to find Martin Trautschold 3 Click the Menu key and select Edit 4 Now in the Edit Contact screen scroll down to Custom Ring Tones Alerts 5 Click on the Phone field and al...

Page 224: ... have placed in the ringtones folder 8 Once you select the ringtone you ll see it listed at the very bottom of the contact entry 9 Press the Menu key and select Save when you are done to save the changes Changing a Custom Ring Tone 1 Edit the contact entry as shown above 2 Glide to the Custom Ring Tone field and click the trackpad 3 Select any other ring tone for the contact ...

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Page 226: ...well as the ability to use voice dialing to place your calls In this chapter we ll show you how to place and answer calls mute calls use voice dialing and how to use the call log We ll also show you how to set up and use speed dial on your BlackBerry Basic Phone Features Let s see how to quickly start using all the basic phone features of the BlackBerry Figure 10 1 identifies the important keys yo...

Page 227: ...mbers you see on your BlackBerry are underlined as shown in Figure 10 2 This means you can place a call to that number This feature works anywhere in an email signature calendar event MemoPad item or a web browser screen Glidethetrackpad tomovethe cursor ontoanunderlined phonenumber Click thetrackpadto placea call Figure 10 2 You can call any underlined phone number ...

Page 228: ...The next time you receive a call your favorite song will play To use a pre loaded ring tone as your phone ring tone If you want to use a pre loaded ringtone then instead of going to Music in your Media icon you would go to the Ring Tones app 1 Open your Media folder 2 Click on Ring Tones 3 Then select All Ring Tones My Ringtones or Preloaded Ring Tones 4 Scroll down the list and click the trackpad...

Page 229: ...ume keys on the right side of the BlackBerry to adjust the volume up or down Volume Up Volume Down Muting Yourself on the Call You may want to be able to mute yourself on a call It might be so you can discuss something in private or you may just want to be quiet as you listen to a conference call To mute or unmute the call just tap the Mute key on the top of the BlackBerry Mute Play key What s My ...

Page 230: ...nt to auto dial an extension at the end of a number but need the extra pause If you need more than a 3 second pause just add a few more pauses you can put as many pauses together as you need Figure 10 3 Pause 3 second pause then continues dialing automatically Wait Waits for you to click the trackpad then continues dialing Figure 10 3 Adding a pause when dialing To add pauses and waits press the M...

Page 231: ... Dialing a Phone Number Press the Green Phone key at any time to get into the Phone application Just start dialing numbers First the BlackBerry will try to match the letters you are typing to Address Book entries If it can t find any it will just show you the digits you have typed You will notice a small image of the Green Phone key immediately after the cursor Once all the numbers are punched in ...

Page 232: ...il Does Not Work Sometimes pressing and holding the 1 key does not dial voice mail This happens if the voicemail access number is incorrect in your BlackBerry You ll need to call your phone company wireless carrier and ask them for your local voice mail access number This sometimes happens if you move to a different area or change cell phones then restore all your data onto your BlackBerry Once yo...

Page 233: ...one call logs When you see a name instead of a phone number you know that the person is already entered in your BlackBerry Address Book It is easy to add entries to your Contacts right from this phone call log screen Below we show you how How Can I See Missed Calls on My Home Screen Many of the Themes show your missed calls with a phone icon with an X next to it and a pop up window as shown to the...

Page 234: ... see your contact list Find an entry by typing a few letters of the first name last name nickname or company name Add New Contact Entry from Phone Call Logs If you see a phone number in your call log screen there s a good chance you ll want to add that phone number as a new Contact entry Call log entries are generated whenever you receive miss ignore or place a call from your BlackBerry 1 Get into...

Page 235: ...to Move a Phone Number 1 With the cursor at the beginning of the phone number you want to cut press the Shift key to start highlighting the phone number 2 Glide the trackpad down one click to highlight the entire number 3 With the phone number highlighted as shown press the trackpad and select Cut 4 Now move to the correct phone field e g the Mobile field shown to the right and click the trackpad ...

Page 236: ...h your BlackBerry Ignore a Call and Immediately Stop the Ringing When the phone call comes in simply press the Red Phone key to ignore the call send to voice mail and stop the ringer TIP Need to silence the ringer but still want to answer the call Just gliding the trackpad up and down will give you a few more seconds to answer the call before the caller is sent to voice mail Also if the ringing or...

Page 237: ...ok Send an email if the person has an email address entered Send an SMS text message Send an MMS multimedia message with pictures or songs Send a PIN message View the contact information Muting a Ringing Call If you d prefer not to send a call immediately to voice mail and simply let it ring a few times on the caller s end but you don t want to hear the ring perhaps you are in a movie theatre or a...

Page 238: ...r Call Log to access the call add the number into your Address Book and place a return call Checking Your Call Log Just tap the Green Phone key from anywhere tosee yourcalllogs a sequential list of calls placed missed or received TIP Change the way call logs are displayed by pressing the Menu Key and then selecting Options Then select General Options and change the Phone List View to the option yo...

Page 239: ...Inbox It can be useful to show calls made received and missed in your message list for easy accessibility This allows you to manage both voice and message communication in a single unified inbox 1 Press the Green Phone key to see your call logs 2 Press the Menu key and scroll down to Options and click TIP If you press the letter O you ll jump down to the first menu item starting with O This should...

Page 240: ...y and select View History 2 Select the item to which you want to add a note by gliding the trackpad up or down 3 Press the Menu key again and click Add Notes 4 When you are done typing click the trackpad and select Save TIP You can even Add Notes while you are still talking on the phone You may want to use the speakerphone or your headset so you can hear while typing ...

Page 241: ...d and select Send Speed Dial Speed dialing is a great way to call your frequent contacts quickly Just assign them a one digit number key or character key that you hold and their number is automatically dialed You have up to 26 speed dial entries Set Up Speed Dial There are a few ways to set up speed dialing on your BlackBerry TIP The easiest way to set a speed dial letter on your keyboard is to pr...

Page 242: ...number with a pop up window like this 5 In the Speed Dial Numbers list use the trackpad and move the phone number to any vacant slot 6 Once you ve chosen the correct speed dial key just click the trackpad The number or symbol you selected is now set as the speed dial key for that phone number TIP You may want to reserve the H key to be your Home number Option 2 Press and Hold a Key Follow these st...

Page 243: ...ld any of your letter keys to setup Speed Dial Figure 10 4 Setting up speed dial 3 Select Yes to assign it 4 Now you ll be shown your Contacts list You can either select an existing entry or click on Use Once at the top of the list to type in a new phone number that is not in your Address Book 5 If you are using an existing contact entry click on the selected name 6 If the entry has more than one ...

Page 244: ...act name or number 2 When you see the contact listed scroll to it and highlight it 3 Press the Menu key and select Add Speed Dial and follow steps to select the speed dial letter as shown above Voice Dialing One of the powerful features of the BlackBerry is the Voice Command program for voice dialing and simple commands Voice dialing provides a safe way to place calls without having to look at the...

Page 245: ...rautschold You will then be prompted with Which number Again speak clearly and say Home Work or Mobile Say Yes to confirm and the BlackBerry will dial Using Voice Dialing to Call a Number 1 Press the left convenience key as you did above 2 When you hear Say a command say Call and the phone number For example Call 386 555 8888 3 Depending on your settings you may be asked to confirm the number you ...

Page 246: ...basic phone topics discussed in the previous chapter will cover most of your phone needs Others however will need just about every phone feature the BlackBerry offers Let s get started Using Your Music as Ringtones Phone Tune The BlackBerry supports using many types of audio files as a ringtones You can set one general ringtone Phone Tune for everyone or set up individual tones for your important ...

Page 247: ...other functions of the BlackBerry without having to push buttons or input text Other Commands You can use the Voice Command software to perform several functions on the BlackBerry These are especially useful when you can t look at the screen while driving or are in an area where coverage seems to fade in and out The most common voice commands are Call Extension calls a specific extension Call pers...

Page 248: ...down to 3 Reject Less Audio Prompts can be enabled or disabled from this screen or by saying Turn Prompts On or Off Digit Playback which repeats the numbers you say and Name Playback which repeats the name you say can also be enabled or disabled Finally you can adjust the Playback Speed and Playback Volume of the Voice Dialing program Voice Dialing Tips and Tricks There are a few ways to speed up ...

Page 249: ...Second Person Like most phones these days the BlackBerry supports call waiting call forwarding and conference calling all useful options in the business world and in your busy life Enabling Call Waiting Chances are this is already enabled but in case it s not 1 Press the Green Phone key to get into the Phone Options screen 2 Press the Menu key 3 Click on Options 4 Click on Call Waiting 5 Make sure...

Page 250: ...er on Hold TIP If a second person calls you while you are speaking to a first caller just press the Green Phone key to answer the second caller the first caller will still be waiting for you On Hold Press the Green Phone key to toggle between calls Figure 11 2 Figure 11 2 The Green Phone key lets you toggle between calls Working with a Second Caller When you are speaking to a person on the phone a...

Page 251: ...old Current 2 To swap between the callers just press the Green Phone key again 3 With two callers on the phone pressing the Menu key allows you to do a number of other things including conference calling Option 2 Hang Up the First Caller and Answer the Second Click the trackpad and select Answer Drop Current to hang up the first caller and answer the second caller ...

Page 252: ... of hanging up and calling the dealer to get the fax number and then calling the insurance company back Martin did a quick conference call between the dealer and insurance company The conference call allowed the dealer s fax number to be immediately relayed to the insurance company along with any special instructions and approvals To Set Up a Conference Call 1 Place a call as you normally would 2 ...

Page 253: ...ler See Figure 11 4 Figure 11 4 Splitting calls when on a conference call To End or Leave a Conference Call To hang up and end the conference call for all press the Red Phone key or press the Menu key and select Drop Call Dialing Letters in Phone Numbers You can dial letters like 1 800 CALLABC when you are on a phone call or even put phone numbers with letters in your Address Book To do dial while...

Page 254: ...er key without holding ALT will also produce a letter More Phone Tips and Tricks As with most features on the BlackBerry there is always more you can do These tips and tricks will make things go even quicker for you To place an active phone call on hold and answer a second incoming phone call press the Green Phone key To view and dial a name from your Address Book press and hold the Green Phone ke...

Page 255: ... that option Make sure your wireless carrier supports TTY most do Start the phone call logs with the Green Phone key if you are not already in the Phone app Then press the Menu key and select Options Select TTY to see the screen and make sure that TTY Mode is set to Yes Save your changes Make sure that the TTY device operates at the universal standard of 45 45 BPS Connect the TTY device to the Hea...

Page 256: ... find and organize your messages Getting Started with Email TheBlackBerryBold thoughsmall and stylish isa BlackBerrytothecore a powerful email tool This chapter will get you and your email up and running In just minutes you ll be an emailing pro Email Inbox Messages Hotkeys You can find a complete set of email hotkeys one key shortcuts in Part 4 of this book on page 539 along with all the other ho...

Page 257: ... followed by the date such as Sat Jun 19 2010 shown here and press the Enter key b Press the hotkey letter C for Compose c Press the Menu key and select Compose Email 3 Type in the recipient s email address in the To field If your BlackBerry finds a match between what you re typing and any Address Book entries those are shown in a selectable drop down list You can just select the correct name by c...

Page 258: ... entry in the Nickname field This lets him almost instantly call up his name whenever he wants to look up some information such as his company s DUNS number or his tax ID in his contact notes or add himself as a quick carbon copy on an email or even when he wants to quickly email himself a note or reminder How do you do this Step 1 Just edit any contact and add a two letter nickname to the Nicknam...

Page 259: ... the field next to Send Using at the top of the Email composition screen 8 Click the trackpad and select which email account to use Sending Email from Your Contacts App After you have entered or synced your names and addresses to your BlackBerry you can send emails directly from your Contacts See page 65 for help on sync setup for Windows PC users or page 125 for Apple Mac users 1 Click on your Co...

Page 260: ...trackpad and the name now appears in the To field Complete and send the email as outlined above Use Q To Quickly See a Person s Email Address When you receive email on your BlackBerry often you ll see a person s real name e g Margaret Johnson not the email address in the From field Sometimes you want to see the true email address however Often it can tell you exactly where the person works Just gl...

Page 261: ...either when reading a message or viewing a received message in the message list Inbox See page 543 for all email hotkeys 1 Open your email inbox by clicking on the Messages icon NOTE The Message icon will usually have a red asterisk or might be flashing to indicate you have new mail 2 Scroll to an email you want to read and click the trackpad to open it 3 Press the Menu key or click the trackpad t...

Page 262: ... with or without due dates from the main email inbox or while you are reading a particular message Creating a New Flag To set a flag follow these steps 1 Press the Menu key 2 Select Flag for Follow Up 3 Set various Flag Properties on this screen TIP Keep in mind that you can use the messages Search command to find flags by Request or specific colors of flags Request type There are quite a few type...

Page 263: ...ou specify a due date 4 When you are done press the Menu key and select Save 5 After you create the flag you ll see it in the top of the message under the addresses and subject information Modifying Your Flags To modify your flags follow these steps 1 Highlight the flag you want to modify 2 Click the trackpad 3 Select Flag Properties This lets you change all the properties using the same screen yo...

Page 264: ...own to the bottom where it says Type and select Email With Flags 3 Select either a specific color or All colors You can also Save your Search if you use it often You can even set a Shortcut key for your search by following these steps 1 Before you execute your search press the Menu key and select Save 2 Enter a Title for your search 3 Set a Shortcut key combination Alt some letter 4 Try Alt Q 5 No...

Page 265: ...t to it showing how many flag alarms have rung Attaching a Contact Entry Address Book Entry to Email At times you might need to send someone an address contained in your BlackBerry Contacts Start composing an email by pressing the L key or selecting Compose Email from the Menu in the Messages app Press the Menu key and scroll to Attach Contact as shown in Figure 12 2 Figure 12 2 You can attach con...

Page 266: ...mages to retrieve them all You may see a warning message about exposing your email address click OK or YES to get the image Attaching a File to Email The BlackBerry is a powerful business tool As such there are times you might need to attach a file to an email you send from the BlackBerry much as you would when emailing from your computer NOTE Depending on the version of your BlackBerry software t...

Page 267: ...hat importance so that your recipient can better respond High Exclamation point Normal Nothing Low Arrow pointing down It s easy to set the importance of a new email as you are writing it 1 Press the Menu key and select Options 2 Click the Importance field and select Normal High or Low 3 Press the Menu key and click Save Verifying Delivery of Email Messages On some but not all email messages you s...

Page 268: ...ed such as Microsoft Word files Excel spreadsheets or PowerPoint presentations Fortunately the BlackBerry lets you open and view these attachments and other common formats see Table 12 1 wherever you might be Table 12 1 Supported Formats for Email Attachments Microsoft Word DOC Microsoft Excel XLS Microsoft PowerPoint PPT Corel WordPerfect WPD Adobe Acrobat PDF PDF ASCII text TXT Rich Text Format ...

Page 269: ...ents Your BlackBerry comes with the Documents to Go program from DataViz This is an incredibly comprehensive application that allows you to not only view but also edit Word PowerPoint and Excel documents and it preserves the native formatting This means that the documents can open on your BlackBerry and look just like they do on your computer How Do You Know if You Have an Email Attachment If your...

Page 270: ...ication of the number of attachments such as 1 Attachment or 2 Attachments 3 Click the trackpad and select Open Attachment 4 If the document is in one of the Microsoft Office formats you ll be presented with the options to View or Edit with Documents to Go 5 For a quick view without the ability to edit the document select View 6 The View mode document is shown to the right ...

Page 271: ...e an attachment press F To switch between showing tracked changes and showing the final version press H To jump to the top of the attachment press T To jump to the bottom of the attachment press B To change the width of a column spreadsheet or table only press W To Go To a specific cell spreadsheet or table only press G and then type the cell name e g C3 To view the contents of a cell spreadsheet ...

Page 272: ... to the document press the Menu key and select Edit Mode from the menu To adjust the formatting of the document press the Menu key and select Format You will then see the available Formatting options see Figure 12 5 Figure 12 5 Formatting text in Documents to Go NOTE Sometimes the Documents to Go program gets updated in BlackBerry App World Every so often check the App World to see if a new versio...

Page 273: ...ocument won t have the same look but you ll be able to navigate through it quickly Using Sheet to Go or Slideshow to Go These apps are for editing Microsoft Excel or PowerPoint documents Follow the same steps you took earlier when you opened the word processing document Sheet to Go View Mode Here s a spreadsheet opened with Sheet to Go you can view formulas and edit Sheet to Go Edit Mode ...

Page 274: ...lide Text to change any slide text items Just click and then type your changes You can save a copy on your BlackBerry or send it via email If you Send via Email you ll see a new email message screen come up with the edited file as an attachment You can truly get work done on the road with your BlackBerry Send the edited file and you re done ...

Page 275: ...pad and select Find or use the shortcut key F 3 Type in the text to search for and select whether you want the search to match the case of your search term Finally click the trackpad to start the search TIP To quickly find the same text again later in the document press the F key again To search for different text click the trackpad and select Find To change the way the attachment looks on the Bla...

Page 276: ...image file to open it TIP Once you ve opened the pictures the next time you view that email you ll see the thumbnails of all the pictures at the bottom of the message You can then just glide down and click on them to open them 3 To save the picture press the Menu key or click the trackpad and click on Save Image Figure 12 6 4 The picture will be saved where you specify either on your media card or...

Page 277: ...re trying to find that funny email from Susan you received a few days ago to forward to a friend Type Susan in to the Name field You want to find all invoice related emails Type invoice in the Message field You need to quickly find that email about your trip to San Francisco Type San Francisco in the Message field You might find that you use messaging so often since it is so easy and fun that your...

Page 278: ...ecipient or Search Sender 3 Only the list of messages sent by or sent to that particular person in this case Martin is now displayed 4 Now that you only see messages to or from Martin it is easy to scroll up or down and quickly find the message you are seeking Using the Search Subject Command You might be having an SMS conversation with several people about a particular subject and later you want ...

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Page 280: ...f your integrated email accounts to send from and easily create and select various email signatures and auto signatures Switching Input Language for Email and More Let s say you have a client in Latin America and you wish to compose your email messages in Spanish Because of the spell checking feature and special characters and accents you will want to change your typing or input language selection...

Page 281: ...tion loader inside Desktop Manager to add back languages you have previously removed see page 89 If you are a Mac user please contact your service provider and ask them how to put languages back on your BlackBerry 1 Start composing a new email message 2 Press the Menu key and select Switch Input Language 3 Scroll down to the input language you want e g Español and click 4 When you begin typing you...

Page 282: ... To delete an individual message just click on the message press the Menu key and choose Delete CAUTION If you have turned on Call Logs in your Messages Inbox Delete Prior will also delete all your Call Logs Sending from a Different Email Account Like many of us you might have separate email accounts for business and personal matters or several just for work You can easily change which email accou...

Page 283: ...Your Default Sent From Email Address You can change your default Sent From email address on your BlackBerry Here s how 1 Click on the Options icon from the Home screen You may find the Options in the Setup folder if you can t find it from your Home screen 2 Click on Advanced Options 3 Click on Default Services if you don t see this item click on Message Services 4 You ll see a screen that says Mes...

Page 284: ... message Notice that your new default email account appears in the Send Using field Changing the Way Your Email Looks and Functions You can change many of the more advanced options for email by doing the following 1 Navigate to the Messages icon and click 2 Press the Menu key scroll down to Options and click 3 Click on General Options Probably the best way to see more messages on your list is to s...

Page 285: ...up and your messaging services you may be able to wirelessly share your actions Delete and maybe even Open actions between your main email inbox and your BlackBerry 1 Open your Messages 2 Press the Menu key and select Options 3 Select Email Reconciliation 4 On the Email Reconciliation screen you can select a particular email address to customize in the Message Services drop down list 5 Click on th...

Page 286: ...you delete email from your BlackBerry it will also be deleted from your regular email inbox and vice versa Easily Adding Signatures to Your Emails There are various ways to set up email signatures for messages you compose on your BlackBerry Probably the easiest one is to use is the one right in the email setup program You can also set up signatures from your carrier s BlackBerry Internet Service w...

Page 287: ... use a number or extra letter after your initials like initials w for work and initials p for personal 5 In the With field type in your full email signature exactly as you d like it to appear in your emails 6 Choose SmartCase if you want the BlackBerry to capitalize the letters according to the correct context in the sentence when they are replaced Select Specified Case to replace these letters ex...

Page 288: ...the Space key your complete signature will appear instantly Personal or Internet Service Email Users If you have integrated personal or Internet email POP3 and IMAP 4 accounts to your BlackBerry you have a few options for email signatures Setting Up Signatures from Your BlackBerry Carrier s Web Site This option is described in detail on page 44 Using this feature you have the ability to add a uniq...

Page 289: ...hort menu 6 Scroll down to Signature and type in your email signature 7 When you re done select Save 8 Press the Escape key to exit out of Email Settings Corporate BlackBerry Enterprise Server Email Users If you are a BlackBerry Enterprise Server user you can set up your signature right in your Messages app 1 From your Messages list press the Menu key 2 Select Options 3 Click on Email Settings ...

Page 290: ...t up filters so you see only the messages you want to see at a particular moment TIP The shortcuts to filter your Messages Inbox are ALT S Show only SMS Text Messages ALT L Show only MMS Multi Media Messages ALT I Show only incoming messages and phone calls ALT O Show only outgoing messages and phone calls ALT P Show only phone calls ALT V Show only voice mail messages Press the Escape key to un f...

Page 291: ... to file messages 1 Click on the Messages icon from your Home screen 2 Highlight the message you want to file 3 Press the Menu key and select File 4 Choose the folder you want to use to store the message Changing Folder Names or Adding Folders To do this you must be using your BlackBerry and a BlackBerry Enterprise Server with Wireless Synchronization If you are unsure whether you are using Wirele...

Page 292: ...there might be some email messages that for whatever reason you don t want sent to your BlackBerry Fortunately you can use an email filter to see just which messages you want sent to your BlackBerry and which ones stay on the server Create Email Filter 1 Click your Messages icon Or press M if you have enabled Home screen hotkeys 2 Press the Menu key 3 Scroll down to Options and click 4 Click Email...

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Page 294: ...our address book is really the heart of your BlackBerry Once you have your names and addresses in it you can instantly call email send text SMS messages PIN to PIN BlackBerry Messages BlackBerry Messenger BBM or even pictures or Multimedia Messages MMS Since your BlackBerry came with a camera you may even add pictures to anyone in your address book so that when they call their pictures show up as ...

Page 295: ...ow Do You Get Your Contacts onto Your BlackBerry You can manually add contact addresses one at a time see page 272 You can also load or sync up your computer s contacts with your BlackBerry If your BlackBerry is tied to a BlackBerry Enterprise Server the synchronization is wireless and automatic Otherwise you will use either a USB cable or Bluetooth wireless to connect your BlackBerry to your comp...

Page 296: ...field even if it s not part of the name Then when you type the letters rest you should instantly find all your restaurants What Fields Are Searched to Find Contacts At the top of the Contacts list you will see a Find field As long as you know which fields in your contact entries are searched you can easily find all your contacts Just keep these fields in mind when you enter new information into yo...

Page 297: ... right on your BlackBerry To do this 1 Use the trackpad and navigate and click on the Contacts icon 2 Press the Menu key and select New Contact or just glide to the top and click on Add Contact at the top of the Contact List OR 3 Add as much information as you know because the more you add the more useful your BlackBerry will be TIP Press the Space key instead of typing the and in the email addres...

Page 298: ... Enter a Phone Number with Letters Some phone numbers have letters like 1 800 REDSOX1 These are easier than you might think to add to your BlackBerry address book or type while on the phone The trick is to hold down your Alt key lower left key with up down arrows on it and just type the letters on your keyboard You can also just press and hold a key to see the letter appear TIP Put spaces in the p...

Page 299: ... a 2 second pause then it continues dialing a wait will wait for you to manually click a button before continuing dialing So to enter 1 800 555 1234 pause 4 seconds 386 506 8224 pause 2 seconds and enter your password 12345 you would follow these steps 1 Type in 1 800 555 1234 2 Press the Menu key 3 Select Add Pause 2 seconds 4 Press the Menu key and select Add Pause 2 more seconds again 5 Type 38...

Page 300: ...k and you want to add their information into your address book 1 Press the Green Phone key to bring up your call logs 2 Scroll to the number you want to add to your address book 3 Press the Menu key and select Add to Contacts 4 Add the address information press the Menu key and select Save Choice 4 Add an Address from an Underlined Email Address or Phone Number One of the very powerful features of...

Page 301: ...Then glide over to the underlined phone number to highlight it 4 Press the Menu key or click the trackpad and select Add to Contacts 5 Now type all the contact information for this person 6 Then click the trackpad and select Save 7 Now you are back in the Memo item Try highlighting the number and clicking the trackpad Notice that it says Call name because you have added this person to your address...

Page 302: ...u are seeing no names a few names or if you just added a new name and do not see it on the list it is very likely your contact list is filtered This means it is showing you only those names that are assigned to a particular category The tip off that your list is filtered is the black bar or other color at the top with the category name In the image to the shown here the category applied for the fi...

Page 303: ...r doing so might bring up the following names Martin Trautschold This match is on the contact s first name Gary Mazo This match is on the contact s last name Cathy Carollo This match is on the contact s company name Made Simple Learning 3 Then press the Space key and type another letter like T to further narrow the list to people with an M and a T starting their first last or company name 4 In thi...

Page 304: ...ess the Green Phone key to start the call 6 If you decide you want to email or SMS this person instead highlight their name and press the Menu key to select email or SMS You will only see these menu options if there is an email and phone number for this contact Managing Your Contacts Sometimes your contact information can get a little unwieldy with multiple entries for the same individual business...

Page 305: ... press the C hotkey see page 541 Type in a few letters of the first last or company name to find the contact or just scroll through the list 2 Highlight the contact you want to manage with the trackpad 3 Press the Menu key and choose Edit to access the detailed contact screen and add any information missing in the fields 4 Now you can add more information to your contact to make your BlackBerry mo...

Page 306: ...e with the camera 5 If you want to use a stored picture then navigate to the folder in which your pictures are stored by rolling the trackpad and clicking on the correct folder 6 Once you have located the correct picture click the trackpad on it and you will be prompted to Crop and Save the picture 7 You can also use the camera to take a picture right now To do this click on the camera and take th...

Page 307: ...to jump down to Options press the O key Changing the Way Contacts Are Sorted You can sort your contacts by First Name Last Name or Company Name 1 Click on your Contacts icon but don t click on any particular contact 2 Press the Menu key and select Options 3 Then click on General Options 4 In the Sort By field click on the trackpad and choose the way you wish for your contacts to be sorted You may ...

Page 308: ...add in the name of your son daughter and school friend e g Company name Cece school friend So typing your son daughter s name in your Contact list Find field will instantly find everyone you ve met at your child s school Now you can say Hello Susan great to see you again without missing a beat Try to conceal your BlackBerry when you are doing your name search Organizing Contacts with Categories So...

Page 309: ...ck TIP You can create and assign contacts as many categories as you want Filtering Your Contacts by Category Now that you have your contacts assigned to categories you can filter the names on the screen by their categories So let s say that you wanted to quickly find everyone who you have assigned to the business category 1 Click on your contacts 2 Press the Menu key scroll up and select Filter Th...

Page 310: ...ilter glide down to the checked category and uncheck it by clicking on it or pressing the Space key when it is highlighted Using Groups as Mailing Lists Sometimes you need even more organizing power from your BlackBerry Depending on your needs grouping contacts into mailing lists might be useful so that you can send mass mailings from your BlackBerry Why Would You Want to Use a Mailing List There ...

Page 311: ... email from the group 5 Scroll to the contact you want to add to that group and click His or her name is now under the name of the group 6 Continue to add contacts to that group or make lots of groups and fill them using the previous steps TIP You can add either a mobile phone number for SMS groups or email address for email groups We recommend keeping the two types of groups separate In other wor...

Page 312: ...e Menu key 3 Choose the desired action from the menu Storing SMS Messages on the SIM Card Sometimes you want to save a message Because SMS messages are often purged after a certain period of time or deleted accidentally storing them on your SIM card keeps them preserved 1 From your Home Screen locate and click on the Options icon 2 Press the S key a few times or glide the trackpad down to the SMS ...

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Page 314: ...and more The calendar on the BlackBerry is really simple to use but it also contains some very sophisticated options for the power user Syncing Your Computer s Calendar with Your Blackberry Calendar You can also mass load or sync your computer s calendar with your BlackBerry calendar If your BlackBerry is tied to a BlackBerry Enterprise Server the synchronization is wireless and automatic Otherwis...

Page 315: ...th the hotkeys you can press a single letter on your keyboard to switch between views go to a specific date and more Moving around Your Calendar The calendar is where you look to see how your life will unfold over the next few hours days or weeks see Figures 15 1 and 15 2 It is quite easy to change the view if you need to see more or less time in the Calendar screen Day View Week View Figure 15 1 ...

Page 316: ...iew Agenda 1 Inside the Calendar press the Menu key and select View Week View Month or View Agenda 2 Use the trackpad to navigate left and right to view past or future weeks or months 3 Glide the trackpad up and down to move an hour at a time in Week View or a week at a time in Month View or up down through your scheduled appointments or free time in Agenda View The current view you have selected ...

Page 317: ... corner while rolling the trackpad up down 3 To change the ending time just glide the trackpad by itself When you re done click the trackpad or press the Enter key TIP Quick scheduling is so fast you can even use your calendar for reminders like Pick up the dry cleaning Pick up Chinese food Pick up dog food Detailed Scheduling Advanced Options 1 Click on the Calendar icon 2 If you are in Day View ...

Page 318: ...TIP Use your number keys 1 2 3 to enter specific dates years and times For example type in 45 to change the minutes to 45 See the Quick Reference pages for how to quickly set dates and times starting on page 3 7 You can skip changing the end time of the appointment and instead just change the length of the appointment by scrolling to Duration and putting in the correct amount of time 8 Set a remin...

Page 319: ...input them at the bottom of the screen 3 Press the Menu key and select Save Customizing Your Calendar with Options You can change a number of things to make your Calendar work exactly the way you need see Figure 15 3 Figure 15 3 The Calendar Options menu Before you can make any of the changes below get into your Calendar Options screen To get there first open the calendar press the Menu key and se...

Page 320: ... fields in the Options screen These options are up at the top of the screen under Formatting TIP Use the number keys on your keypad to type in the correct hours e g type 7 for 7 00 and 10 for 10 00 Then glide over to AM PM and press the Space key if you need to change it This is faster than clicking the trackpad and rolling to an hour Copy and Paste Information into Your Calendar or Any Icon The b...

Page 321: ...do is glide the trackpad to move the cursor to the end or beginning of the section you want to highlight The text that you just highlighted will turn blue 5 Press the trackpad and select Copy 6 Press the Red Phone key to jump back to your Home screen and leave this email open in the background Glide to and click on the Calendar icon to open it 7 Schedule a new appointment by clicking the trackpad ...

Page 322: ...ext click the trackpad and select Paste Press the Escape key to the right of the trackpad and select Save when prompted Now your text is in your calendar available exactly when you need it Gone are the days of hunting for the conference call numbers driving directions or asking yourself What rental car company did I book Alarms and Recurring Appointments Some appointments occur every week month or...

Page 323: ... the highlighted field and change the reminder to any of the options listed Press the Escape key or the Menu key and select Save 5 When the calendar alarm rings you can glide down to choose Open Dismiss or Snooze from the alarm popup window To Change the Default Reminder Alarm and Snooze Times If you need a little more advanced warning than the default 15 minutes or a little more snooze time than ...

Page 324: ...t from the ringing calendar alarm All you need to do is open the event and then click the underlined phone number TIP This is a great way to instantly call someone at a specified time without ever having to hunt around for their phone number Even better since you formatted the number with an x between the main phone number and the access code or extension the BlackBerry will pause for 3 seconds an...

Page 325: ...an avid user of the calendar you will definitely want to adjust this profile setting Here is how to change your Calendar profile so that it will ring and or vibrate when the alarm rings if your BlackBerry is sitting on a desk 1 Scroll to the upper left hand corner of your home screen and click on the Sounds icon looks like a speaker 2 Scroll down to the bottom of the list and click on Set Ring Ton...

Page 326: ...field is set to Off so the BlackBerry vibrate before it starts to ring This will give you the chance to catch it before it makes noise 9 If you want to test out your settings roll down and click on the Try It button The combined vibration and sounds for ringing calendar alarms will help ensure you do not miss any important appointments NOTE Here are a few definitions to remember Out of Holster The...

Page 327: ...on 2 Click on an empty slot or on an existing calendar event in the Day View to bring up the appointment scheduling screen 3 Scroll down to Recurrence and click in the highlighted field Select either None Daily Weekly Monthly or Yearly 4 Press the Escape key or the Menu key and select Save TIP If your meeting is every 2 weeks until 10 01 2009 your settings should look like this TIP Set yearly recu...

Page 328: ...it or Snooze it If you don t see a Snooze option then you need to change your Options in your Calendar from None to some other value Click on Snooze to have the alarm ring in the specified number of minutes To make sure you have the Snooze option active 1 Open the Calendar Application 2 Push the Menu key and glide down to Options 3 Click on General Options 4 Look under the Actions sub heading and ...

Page 329: ... able to check your invitees availability for specific times as well To Invite Someone to Attend a Meeting 1 Create a new appointment in your calendar or Open an existing meeting by clicking on it with your trackpad 2 Click the trackpad to see the short menu 3 Click on Invite Attendee and follow the prompts to find a contact and click on that contact to invite them 4 Follow the same procedure to i...

Page 330: ...your calendar and click on the trackpad 2 Click on Email all Attendees and compose your email 3 Click on the trackpad and select Send Using Google Sync to Sync Calendar and Contacts NOTE You can sync your Google contacts using the BlackBerry Internet Service when you setup your email see page 46 We would strongly suggest not trying to sync Google Contacts with Google Sync as well as BlackBerry Int...

Page 331: ... with a BlackBerry Enterprise Server Getting Started with Gmail and Google Calendar First if you don t already have one you must sign up for a free Google mail Gmail account at www gmail com Then follow the great help and instructions on Google to start adding address book entries and creating calendar events on Gmail and Google Calendar on your computer Installing the Google Sync Program 1 Click ...

Page 332: ...ds folder for the new Google Sync icon 6 After you successfully login you will see a page similar to this one describing what Google Sync will sync to and from your BlackBerry 7 Notice at the bottom of this screen you will see details on which fields or pieces of information from your BlackBerry will be shared or synchronized with your Google Address book 8 Finally click Sync Now at the bottom of ...

Page 333: ... to see the status of the most recent sync You can also press the Menu key from the Sync status screen to Sync Now or go into Options for the sync If you are having trouble with the sync check out the Fixing Problems section on page 521 or view Google s extensive online help The Results of a Successful Google Sync Here are views of the same calendar items in Google and BlackBerry Google Calendar o...

Page 334: ...CHAPTER 15 Managing Your Calendar 309 Google Address Book on your Computer BlackBerry Contact List ...

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Page 336: ...en they are completed The Task Icon Like your contacts calendar and Memo Pad your task list becomes more powerful when you share or synchronize it with your computer Since the BlackBerry is so easy to carry around you can update check off and even create new tasks anytime anywhere they come to mind Gone are the days of writing down a task on a sticky note and hoping to find it later when you need ...

Page 337: ...you may see an empty task list if you have not yet synchronized with your computer Adding a New Task Press the Menu key and select New Then you can enter information for your new task in the screen in Figure 16 1 TIP Keep in mind the way the Find feature works as you name your task For example all tasks for a particular Project Red should have Red in the name for easy retrieval Task Status Not Sta...

Page 338: ...s you would like by checking them with the trackpad or pressing the Space key 4 You may even add new categories by pressing the Menu key and selecting New 5 Once you re done press the Menu key and select Save to save your Category settings 6 Press the Menu key and select Save again to save your task Filtering Tasks Once you assign tasks to categories you can filter or show only those tasks assigne...

Page 339: ... you will want to know how to quickly locate them One of the fastest ways is with the Find feature The same Find feature from the address book works in Tasks Just start typing a few letters to view only those that contain those letters In the example above if we wanted to quickly find all tasks that have any word starting with the letter G then we would press the letter G Checking Off Completed Ta...

Page 340: ... the Way Task Alarms Notify You Please see the Calendar and Task Alarms section on page 300 to learn how to make sure your task alarms will notify you with at least a vibrate or a vibrate and tone when your BlackBerry is sitting on your desk Out of Holster Sorting Your Tasks and Task Options You may sort your tasks by the following methods in your Task Options screen Subject default Priority Due D...

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Page 342: ...or compose the Memo on the BlackBerry itself Syncing MemoPad items Notes from Computer to BlackBerry You can synchronize or share your computer s MemoPad notes list with your BlackBerry MemoPad icon If your BlackBerry is tied to a BlackBerry Enterprise Server the synchronization is wireless and automatic Otherwise you will use either a USB cable or Bluetooth wireless to connect your BlackBerry to ...

Page 343: ...he MemoPad Grocery list Hardware store list Shopping list for any store Meeting Agenda Triathlon training log run bike swim Packing list for your next ski or sun vacation Made Simple Learning Videos you want to watch Movies you want to rent Your parking space at the airport mall or theme park Adding or Editing Memos on the BlackBerry This is the MemoPad icon your icon may look different but look f...

Page 344: ... body section 2 Press the Enter key to go down to the next line 3 When you re done click the trackpad to select Save Note that if you have copied something from another icon like Email you could Paste it into the memo See page 295 for details on copy paste TIP When you pick up an item in the store check it off by putting a Space in front of the item this helps make sure you get everything even if ...

Page 345: ... Likewise typing lt Long Time will enter the time 8 51 40 PM which will be in the local date time format you have set on your BlackBerry See page 166 to learn how to create a customized Time Stamp Organizing Your Memos with Categories Similar to your Address Book and Task list the MemoPad application allows you to organize and filter memos using Categories First you must assign your memos to categ...

Page 346: ...e Find feature at the top 3 Press the Menu key again and select Categories 4 Now you will see a screen similar to the right Glide the trackpad to a category and click to check uncheck it You can add a new category by pressing the Menu key and selecting New 5 Then save your category settings and save the memo To Filter Memos Using Categories to Only See Memos in a Specific Category 1 Start the Memo...

Page 347: ...ter you need to 1 Press the Menu key 2 Select Filter 3 Glide to and uncheck the checked category by clicking the trackpad on it or pressing the Space key Multitask or Switch Applications From almost every icon on your BlackBerry the MemoPad included pressing the Menu key and selecting Switch Application allows you to multitask by leaving your current icon open and jumping to any other icon on your...

Page 348: ...itch to just glide and click on it 4 If you don t see the icon you want then click on the Home Screen icon Then you can locate and click on the right icon 5 You can then jump back to the MemoPad or application you just left by selecting the Switch Application menu item from the icon you jumped to Figure 17 2 Figure 17 2 Switch applications TIP Press Hold Menu key or Press ALT Escape to Multitask P...

Page 349: ...u key 2 Select Forward As and then select whether you want Email PIN or SMS Text Figure 17 3 Figure 17 3 Forward a memo as email PIN or SMS text 3 Finish composing your message click the trackpad and select Send Other Memo Menu Commands There may be a few other things you want to do with your memos These can be found in the more advanced menu commands Start the MemoPad app Some of these advanced m...

Page 350: ...ste to put the text in that application Check Spelling Will run the BlackBerry spell checker on the currently open memo item Clear field Clears all contents of the entire memo item USE WITH CAUTION Save This saves the changes in the memo Categories This allows you to file this memo into either the Business or Personal categories After selecting Categories press the Menu key again and select New to...

Page 351: ...166 Space Key to Check Off Items Purchased When you are checking off items you have purchased in the grocery or other store from your memo list roll the cursor up to the beginning of the item and press the Space key to move the item over one space Each item moved over one space has been placed in your shopping cart Now you know what you have left to buy In the image to the right we have already pl...

Page 352: ...included pictures sounds video or some other form of media right inside your message not to be confused with regular email where media is an attachment to an email message The BlackBerryisbeautifully equippedtousebothoftheseservices learning them will make you more productive and make your BlackBerry that much more fun to use TIP SMS MMS sometimes cost extra Watch out Many phone companies charge e...

Page 353: ...ext messaging with his children all the time this is how their generationcommunicates Ru cominghome4 dinner Yup Thereyouhave it meaningfuldialoguewitha seventeen yearold short instant and easy Composing SMS Text Messages Composing an SMS message is much like sending an email The beauty of an SMS message is that it arrives on virtually any handset and is so easy to respond to Option 1 Sending an SM...

Page 354: ...can easily add more by typing a phone number or by typing a name to find matching contact entries 7 In the main body where the cursor is type your message as if you were sending an email CAUTION SMS messages are limited to 160 characters by most carriers If you go over that in the BlackBerry two separate text messages will be sent 8 When you are done typing click the trackpad and choose Send That ...

Page 355: ...cussion with different colors for your replies and those of the person you are communicating with Option 2 Sending SMS Message from the Contact List 1 Click on your Address Book icon it may say Contacts instead 2 Type a few letters to find the person to whom you want to send your SMS message 3 With the contact highlighted from the list press the Menu key You will see that one of your menu options ...

Page 356: ...te to put the text in that application Add Smiley Insert a smiley or emoticon happy face sad face etc Mark Unopened Mark the selected message as unopened Check Spelling Will run the BlackBerry spell checker on the message Clear Chat Clears all messages of the entire chat session Delete Chat Deletes all messages of the entire chat session Show Recipients Show every recipient of SMS message you are ...

Page 357: ...y phones are more limited This depends on your BlackBerry phone software version and your wireless carrier Screen Options Conversation Style Bubbles or Lines the look and feel of the threaded conversation Show Names Show or hide the names of the people in the conversation Message Options Data Coding Generally kept at 7 bit Service Center The phone number of the SMS text service center for your wir...

Page 358: ...eet your needs Some networks may need more retries Opening and Replying to SMS Messages OpeningyourSMSmessagescouldn t beeasier the BlackBerry makes it simple to quickly keep in touch and respond to your messages 1 Navigate to your waiting messages from either the Message icon on the Home Screen or your SMS messages icon and click on the new SMS message 2 If you are in the midst of a dialogue with...

Page 359: ... 1 Start your Messages icon and press the Menu key 2 Scroll down to View Folder and click You will see a list of your available message folders See left image of Figure 18 2 3 To clean up your inbox just click on SMS Inbox and only your SMS inbox messages will be displayed 4 Highlight the date row separator e g Mon Sep 4 2007 under the most recent message you desire to keep press the Menu key and ...

Page 360: ...ail messages as well MMS Messaging on Your BlackBerry MMS stands for Multimedia Messaging which includes pictures video and audio in the body of the message The fact that the media is included in the body of the message is different than regular email which can include media as attachments The other key difference with MMS compared to email is that you can send MMS to phones that do not have email...

Page 361: ...ompted to locate the MMS file which is often stored in your mms pictures folder Some BlackBerry devices have a pre loaded Birthday mms in this folder Click on the Birthday MMS if you have it 1 Then type in the recipient in the To field scroll to the appropriate contact and click 2 You can add a subject and text in the body of the MMS 3 When finished just click the trackpad and select Send There ar...

Page 362: ...pictures only very rarely because they can eat up your data much faster than a plain text email 5 Type in a subject and any text in the message click the trackpad and send Basic MMS Menu Commands You can personalize your MMS message even more through the MMS menu 1 When you are composing the MMS message press the Menu key 2 Scroll through the menu to see your options you can easily add more recipi...

Page 363: ...tance of this MMS and the delivery confirmation options too For more Advanced MMS commands navigate from the Home Screen to Options and click Scroll to MMS and click From this screen you can set your phone to always receive multimedia files by setting the first line to say Always You can also set your automatic retrieval to occur Always or Never You can select each checkbox to set your notificatio...

Page 364: ...S SMS email web browsing anything that requires a wireless radio connection Host R outing T able Register Now 1 From your Home screen click on the Options icon 2 Click on Advanced Options and then scroll to Host Routing Table to see the screen similar to the one shown to the right You will see different carrier names if you are not on the carrier shown 3 Press the Menu key and then click on Regist...

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Page 366: ...er instant messaging PIN Messaging BlackBerry handhelds have a unique feature called PIN to PIN also known as PIN Messaging or Peer to Peer Messaging This allows one BlackBerry user to communicate directly with another BlackBerry user as long as you know that user s BlackBerry PIN We ll show you an easy way to find your PIN and send it in an email to your colleague Sending Your PIN Number via Emai...

Page 367: ...reply to a PIN message simply click the trackpad to open it then click the trackpad again and select Reply just like with email and other messaging Adding Someone s PIN to Your Contacts Once you receive an email containing a PIN from your colleague or family member you should put this PIN into your Contact list If you don t already have this person in your contact list then highlight the PIN and p...

Page 368: ...ck on your Contact List if visible in the pop up window 5 Otherwise click on the Home Screen icon and start up your Contact list by clicking on the Contact List icon 6 Type a few letters of the person s first last or company name to find them and then press the Menu key to select Edit 7 Glide down to their PIN click the trackpad and select Paste 8 Press the Menu key and select Save Now next time y...

Page 369: ...GoogleTalk instant messengers The BlackBerry is really the ultimate communication tool TIP Don t have the BlackBerry Messenger Icon Figure 19 2 First look in your Instant Messaging Messaging or Applications folders If you don t see it then download and install the BlackBerry Messenger icon Go to mobile blackberry com from your BlackBerry web browser or go to your BlackBerry App World icon and foll...

Page 370: ...3 To change your Display Name or Picture just press the Menu button and select My Profile Then just move the cursor next to your display name to make changes 4 When you are done press the Escape key and save your changes Add Contacts to Your BlackBerry Messenger Group Once your User Name is setup you need to add contacts to your BlackBerry Messenger Group In BlackBerry Messenger your contacts are ...

Page 371: ...invitation If you do not get a response then click on their name and use another communications method e g Phone Email SMS Text to ask your colleague to hurry up Joining a Fellow User s BlackBerry Messenger Group You may be invited to join another BlackBerry user s Messaging group You can either Accept or Decline this invitation You will receive your invitations via email or you can see them direc...

Page 372: ... members Broadcast Message Allows you to send one message to as many of your Messenger contacts as you wish Invite to Conference Allows you to invite Messenger buddies to a Messenger conference Add Category Click to add a new messaging category such as Work Family or Friends My Profile Click to make yourself Available or Unavailable to your messaging buddies or change your picture or display name ...

Page 373: ... feel for those items you can customize in your BlackBerry Messenger We do not describe every option in detail as some are self explanatory To see your BBM options press the Menu key and select Options to see the screens shown in Figure 19 3 The default for Press Enter key to Send is checked If you want to turn this off uncheck the box If this is unchecked you will have to click the trackpad and s...

Page 374: ... than in previous versions of BlackBerry Messenger On the Messenger Options screen you can set the following and much more Starting or Continuing Conversations While messaging is a lot like text messaging you actually have more options for personal expression and the ability to see a complete conversation with the Messaging program ...

Page 375: ... window or press the SYM key next to your Space key several times and navigate to the emoticon you wish to use Sending Files or Voice Notes to a Message Buddy Unless you are in a Messenger conference you can send a file very easily At the time of publishing of this book you were limited to sending only files that are images photos or sound files ring tones and music The sound files are limited to ...

Page 376: ...te Send a File or Send Location to send those things to a Messenger contact With version 5 you can send up to a 6GB file or picture 3 Using the trackpad navigate to where the image or audio file is stored on your BlackBerry and click 4 Selecting the file will automatically send it to your message buddy 5 Click on the folder that contains yourmusicandpictures usually the BlackBerry folder 6 Then se...

Page 377: ...ck on the Camera at the top of the list 8 To see the Thumbnail view press the Menu key and select View Thumbnails The cool thing about sending voice notes is that you can personalize a message with your own voice Here s what a voice note looks for the person who receives it The receivers can either play or save the voice note on their own BlackBerry When pressing Play the Media player pops up to p...

Page 378: ...ng a BlackBerry user their device will vibrate once to let them know that they are wanted needed immediately TIP You can set your BlackBerry to vibrate or not vibrate when you receive a ping in your BlackBerry Messenger Options screen And you will also see the ping in your Messages inbox Using the My Status BlackBerry Messenger Options Your Availability to Others Sometimes you might not want to be...

Page 379: ... in a description and even select a new status icon Conferencing with BlackBerry Messenger One great new feature on BlackBerry Messenger is the ability to have a Conference chat with two or more of your Messenger contacts 1 Just start up a conversation as you did before In the image to the right you can see that I am in a conversation with my friend Martin 2 Now let s say I wanted to invite Gloria...

Page 380: ...ree of us can have our conversation 5 Notice the 3 face icons in the top left corner showing we are in a group conversation Using Groups in BlackBerry Messenger Another new feature of BlackBerry Messenger is the ability to create and use Groups This is very useful when you don t need a Broadcast Message to everyone but just want a small group of colleagues 1 From your main Messenger screen click o...

Page 381: ...a Name a Description and even choose a new Group icon if you wish 4 Click on Create Group and you will see your new group displayed Click on Members and choose members for your group 5 You can add a member s email address scan their barcode see below or choose an existing BlackBerry Messenger contact to be a part of the new group ...

Page 382: ...ive feature of the new BlackBerry Messenger is the use of a unique barcode as a means of connecting to someone as a Messenger contact Each BlackBerry can generate its own unique barcode To find your barcode just start up the Messenger application and press the Menu key and select My Profile Scroll down to Display My Barcode and click the trackpad The screen will now show your unique barcode Any ot...

Page 383: ...like AOL Instant Messenger AIM Yahoo Messenger and Google Talk Messenger right out of the box on the BlackBerry Individual carriers do have some restrictions however and you will need to check your carrier web sites to see which services are supported To Install Instant Messenger Applications 1 First see if your carrier has placed an IM or Instant Messaging folder icon in your applications directo...

Page 384: ...he image of the SanDisk MicroSD card and the SanDisk logo are copyrights owned by SanDisk Corporation Since your BlackBerry is also a very capable media device you will probably want more room to store things like music files videos ringtones and pictures That s where the MicroSD memory card comes in You can purchase 2GB 4GB and even higher capacity Micro SD memory cards At the time of publishing ...

Page 385: ...you can insert the card with the BlackBerry on When the card is correctly inserted a Media Card Inserted message will appear on the screen IMPORTANT Removing the card To remove the media card press it into its slot further until it pops out a little Then slide it down and out NOTE You may damage the card if you simply pull it down without pushing it up first Verify the Media Card Installation and ...

Page 386: ...e Options screen or in menus will jump to the first entry in the list starting with that letter So pressing M will jump to the first entry starting with M pressing it a second time will jump to the next M entry Showsa4 0 GBcard with2 0 GB gigabytes of free space Media Card Verify it is Installed Correctly and Amount of Free Space Options Icon Memory Figure 20 1 Free space available on media card 3...

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Page 388: ... iTunes and other media programs as well Listening to Your Music You may be amazed at how great a music player your BlackBerry can be You can even listen to free streaming Internet Radio with software like Slacker and Pandora see page 375 With a good sized media card the media capabilities of the BlackBerry might cause one to wonder Why do I need an iPhone or iPod I ve got a BlackBerry NOTE Figure...

Page 389: ...ther pre loaded programs take up some of that space so what s left over is usually not enough to store all your music Step 1 Buy and Insert a Media Card You can buy a media card optional to boost the memory available to store your favorite music see page 359 for help NOTE Some BlackBerry smartphones come pre installed with media cards Step 2 Transfer Your Music from Your Computer If you are Window...

Page 390: ...video on your BlackBerry Check the Don t ask this again to avoid seeing this question again After a little time you may see a loading or buffering message and then the video will start playing NOTE When you choose to stream videos you will not be able to save the video on your BlackBerry If you want to save the video you should select Download option instead of Open or Play Is that the Terminator ...

Page 391: ...or allows you to create new ones Sample Songs Shows one or more sample songs preloaded on your device Shuffle Songs Plays all your music in a shuffle mode or random order Finding and Playing an Individual Song 1 If you know the name of the song then type a few letters of any word in the song s name in the Find field at the top to instantly locate all matching songs 2 In this case type Love and see...

Page 392: ...trol the song volume Controlling Your Song or Video in the BlackBerry Media Player There are a few ways to move around to a different section of song or video First if the song or video is playing you need to click the trackpad once or the Mute key on the top of the BlackBerry to stop it To stop the playback and go to the beginning of the song or video click the Stop icon To go to the beginning of...

Page 393: ... you have pressed the Escape key a few times or the Red Phone key to leave your music playing or video paused the next time you press the Menu key you will now see anewmenuitemonmost ofyouricons nearthetop the Now Playing item Just select this one to jump right back into the Media Player where you left off Then you can continue playing your video or song see Figure 21 2 Figure 21 2 Using the Now P...

Page 394: ...on Two crossed Bold arrows To Repeat Playing a Song or Video When a song or video is playing press the Menu key and select Repeat You will see this Repeat icon in the lower left corner To turn off the Repeat play press the Menu key again and select Repeat This will turn off the checkmark next to the menu item Finding Music Using a Memory Card Assuming you have followed the steps above your music i...

Page 395: ... now displayed Click on the appropriate folder if your music is on a Media Card click that folder and all of your music will now be displayed Click on any song to start playing it Playing a Playlist 1 To see the playlists on the BlackBerry just glide over to the Media Player icon and click on it Find the Music icon and click on that Or just click on the Music icon from the home page 2 Then scroll ...

Page 396: ...ilize playlists to organize music and allow for a unique mix of songs What types of music are supported on the BlackBerry See page 373 To Create Playlists from Your Computer Use the supported computer software on your PC to create playlists and sync them to your computer Windows users please refer to page 105 If you are an Apple Mac user please refer to page 141 To Create Playlists on Your BlackBe...

Page 397: ...he top of the screen or press the Menu key and select New Playlist from the menu 4 Now you need to select Standard Playlist or Automatic Playlist 5 Select Standard Playlist to select and add any songs already stored on your BlackBerry 6 Type your Playlist name next to Name at the top press the Menu key and select Add Songs to add new songs ...

Page 398: ...he Menu key and selecting Remove TIP The Automatic Playlist feature allows you to create some general parameters for your playlists based on artists songs or genres Supported Music Types The BlackBerry will play most types of music files If you are an iPod user all music except the music that you purchased on iTunes should be able to play on the BlackBerry However if you burn your iTunes tracks to...

Page 399: ...rted by your BlackBerry TIP Mute Key for pause and resume You can pause and instantly silence any song or video playing on your BlackBerry by pressing the Mute key on the top of your BlackBerry Press Mute again to resume playback Media Player Options To adjust media options press the Menu key and select Options to see the options screen below You can then turn on or off the equalizer for your head...

Page 400: ... stereo To stream stereo music via Bluetooth just pair your BlackBerry with a Bluetooth music source as described on Page 441 Make sure that the Bluetooth device supports Bluetooth stereo uudio sometimes called A2DP Ensure that your BlackBerry is connected to the stereo music player or use the BlackBerry Remote Stereo Gateway mentioned on page 449 Then follow the steps for playing your music that ...

Page 401: ... find it in the Music section or by doing a simple search for Pandora You can also visit www pandora com and download the application from their web site right to your BlackBerry Just agree to the terms and select Download when the download screen appears Starting Pandora for the First Time When Pandora starts for the first time you will be asked if you have an existing account or if you would lik...

Page 402: ...e BlackBerry all the stations created on your computer will appear Pandora Controls and Options The interface of Pandora is very clean and intuitive To Play or Pause just press the Play arrow or Pause button To skip to the next song on the station just click the Next arrow Using Thumbs Up and Thumbs Down Two buttons that you can click are the Thumbs Up and Thumbs Down buttons If you click the Thum...

Page 403: ... for a long airplane trip or whenever you are out of radio coverage for a while Like Pandora you can listen to Slacker Radio on your PC and Mac as well as your BlackBerry Download and Install Slacker Radio As you did with Pandora you have two options for downloading Slacker Radio You can find Slacker in the BlackBerry App World or you can also go to their website at www slacker com and download th...

Page 404: ... at the top and build a new station with music created from your favorite artist as you did with Pandora In this example we are creating a new station based on music by Peter Gabriel Choosing Your Station Once you have some created stations each time you log on to Slacker you will be able to choose whether you wish to listen to one of your favorite stations or listen to other spotlight stations or...

Page 405: ...member that If you don t want to hear this particular artist or song again click the Do Not Play Ban button Slacker Menu Commands and Shortcut Keys Slacker offers some very cool commands in the Menu Just press the Menu button on your BlackBerry and you can see your stations lyrics to the current song an artist bio or an album review There are also options to Ban this Artist Filter Explicit Content...

Page 406: ...messaging or uploaded to Facebook and other social media programs Using the Camera Your BlackBerry includes a feature rich camera This gives you the option to just snap a picture anywhere you are You can then send the picture to friends and family to share the moment Camera Features and Buttons You have plenty of options on your camera Before we get to that however let s get familiar with the main...

Page 407: ...our camera The Right Convenience Keywill normally start the camera Unless you changed it in Options Screen Keyboard You can also start the camera with the icon Figure 22 1 Using Camera app on the BlackBerry Push this button once and the camera should start Option 2 The Camera Icon Press the Menu key to see all your icons Then scroll to the Camera icon and click the trackpad Normal Viewfinder Mode ...

Page 408: ...he screen go from white to green Green shows that the BlackBerry thinks it has focused This allows you to snap the picture immediately when you click the trackpad or press the Convenience key fully in If you do not use the Convenience key to focus the camera when you click the trackpad the camera will first focus then take the picture This may cause you to miss an action shot Using the Camera Zoom...

Page 409: ... 0x zoom Here is the same shot at 2 0x zoom To Zoom back out just glide the trackpad down Icons in the Camera Screen Usually when you open the Camera application either the last picture you took is in the window or the Camera is active Underneath the picture window are five icons The Take a Picture icon Click on this to take another picture The Trash Can icon If you re not happy with the picture s...

Page 410: ...s either home screen wallpaper or as a picture caller ID for someone in your Address Book by selecting the Set As button You can also set that picture as a background image for your Home Screen Like the desktop background image on your computer 1 Just open a picture from My Pictures 2 Press the Menu key and select Set as 3 Then select Wallpaper Sending Pictures with the Email Envelope Icon There a...

Page 411: ...u have this app installed Send to Flickr If you have this app installed You may see additional options depending on which apps you have installed Navigate to the contact you desire and click the trackpad Continue sending the message Fine Tuning Your Camera Settings You can fine tune your Curve camera to fit your needs with flash zoom white balance picture quality and size Setting the Flash Mode an...

Page 412: ...r right hand corner of the screen to see the current flash mode displayed The three available flash modes are Automatic indicated by the flash symbol with the A next to it On indicated by the flash symbol note that this mode will use more battery power Off indicated by the no flash symbol Changing the Default Flash Settings 1 When in the Camera press the Menu key and select Options 2 Use the track...

Page 413: ...nce Usually the automatic white balance works fairly well However there may be times when you want to manually control it In this case select an option from the White Balance menu in the same Camera Options screen Adjusting the Picture Quality There are times when you might want to change the picture quality Fortunately it is quite easy to adjust the quality of your photos Realize however that inc...

Page 414: ...al Positioning System longitude and latitude location if available to each picture taken on your BlackBerry camera TIP To get flickr installed on your BlackBerry go to http mobile blackberry com from your browser and click on the Social Networking link Why would you want to enable geotagging Some online sites such as Flickr photo sharing and Google Earth mapping can put your geotagged photo on a m...

Page 415: ...her programs can organize all your photos by showing their location on a map To find such software do a web search for geotag photo software Mac or Windows To turn on or off geotagging from the camera screen 1 Press the Menu key and select Options 2 Glide down to Geotagging and set it to Enabled ...

Page 416: ...ed X in the lower right corner Managing Picture Storage The authors strongly recommend buying a MicroSD media card for use in your BlackBerry Prices are under US 20 for a 2GB card which is very low compared to the price of your BlackBerry For more information on inserting the media card please see page 359 See below for help on storing pictures on the media card If you do not have a media card the...

Page 417: ...ional Media Card At publishing time your BlackBerry can support a 32GB sizable Micro SD media card To give you some perspective a 4GB card can store many times that of the BlackBerry internal device memory This is equivalent to several full length feature films and thousands of songs Learn how to install a media card on page 359 Since program files can only be stored in main memory we recommend pu...

Page 418: ...and click 2 Scroll to Pictures and click Your initial options will be All Pictures or Picture Folders Figure 22 5 3 Click the appropriate folder and navigate to your pictures Figure 22 5 Navigating to the picture folders To View a Slide Show Follow the steps above and press the Menu key when you are in your picture directory Scroll to View Slideshow and click ...

Page 419: ...y as caller ID press the Crop button on the bottom of the camera screen 2 Then select Caller ID or Wallpaper 3 If the picture is the wrong size too small big for the frame showing in the middle then click the trackpad or Menu key and select Zoom to change the size 4 You can also re center the image by rolling the trackpad Once you get it centered click the trackpad and select Crop and Save 5 If yo...

Page 420: ...en Transferring Pictures to or from Your BlackBerry There are a few ways to get pictures you have taken on your BlackBerry off it and to transfer pictures taken elsewhere onto the BlackBerry Method 1 Using Send Share Command Individually 1 Take a picture and click on the Envelope or Send Share icon see page 385 2 Select where you want to send or share the picture Depending on which apps you have i...

Page 421: ...ware You would use BlackBerry Desktop Manager or BlackBerry Media Sync For Windows users see page 105 Mac users see page 141 Method 4 Using Mass Storage Mode This method assumes you have stored your pictures on a media card The first time you connected your BlackBerry to your computer you probably saw a Turn on Mass Storage Mode question NOTE If your BlackBerry was supplied to you by your workplac...

Page 422: ...our Media icon also can play all videos you record or transfer to your BlackBerry from your computer With an 8GB or 16GB media card the media capabilities of the BlackBerry are greatly enhanced you can store many videos and thousands of songs Adding Videos to Your BlackBerry If you are a Windows user check out the built in media transfer and sync capabilities to BlackBerry Desktop Manger software ...

Page 423: ... key and selecting Video Camera 3 If this is your first time using the video camera after installing a media card you should be asked Always save videos to media card We recommend answering Yes to this option 4 Use the screen of the BlackBerry as your viewfinder to frame your video 5 When you are ready to record press the trackpad and the light in the center changes to a pause button as shown ...

Page 424: ...ecorded glide over and click on the Play triangle button 9 To change the name of the video or location where it is saved press the File icon 10 To delete the video click the Trash Can icon Yes this is Martin s fingertip To send the video via email or MMS if available click the Envelope icon Changing Your Video Recording Options From inside the video camera press the Menu key and select Options You...

Page 425: ...r screen and file size suitable for sending wirelessly but it will be of lower quality than Normal mode To choose where your videos are stored click on the Folder icon and navigate to a new folder Remember we recommend storing your videos on your Media Card This way you don t fill up your main BlackBerry device memory Supported Video Formats for the BlackBerry Bold Series Smartphone Your BlackBerr...

Page 426: ...ofile 480 360 pixels up to 1500 kbps 24 frames per second Supported H 263 Profile 0 and 3 Level 45 Supported Audio AAC LC AAC eAAC Supported AMR NB Supported AVI Video M PEG4 Simple and Advance Simple Profile 480 360 pixels up to 1500 kbps 24 frames per second Supported Audio MP3 ASF WMV WMA Video Windows Media Video 9 WMV3 Simple and Main Profile 480 360 pixels 24 frames per second Audio Windows ...

Page 427: ...lackBerry contains a very sharp screen that is perfect for watching short videos The video player is as easy to use as the audio player Playing a Video 1 Click on your Media folder 2 Click on the Video icon and choose the folder where your video is stored 3 The video player screen looks very similar to the Audio Player screen Click the trackpad to pause or play and use the volume controls on the s...

Page 428: ...extual help with Video Player Now Playing Switches back to the currently playing song or video Media Home Displays the Media folder Play Plays selected item Delete Erases selected item Rename Changes the name of the selected item Properties Displays properties such as location file size date created and modified date NOTE You see the Activate XPLOD option above because the BlackBerry used for the ...

Page 429: ...peats the last video Show Playlist displays all items in the Playlist Activate Handset Plays the audio of the video through your headset Switch Application Allows you to go to any other open application Close Closes the application TIP Select Full Screen and turn the phone sideways to watch a full screen video in Wide Screen Mode ...

Page 430: ...hat is going in their lives Some of the most popular websites for social networking are Facebook Twitter and LinkedIn In this chapter we will show you how to access these various sites You will learn how to update your status tweet and keep track of those who of interest to you Downloading the Apps To find social networking apps type the name of the app e g Facebook LinkedIn or Twitter in the Sear...

Page 431: ...book is successfully downloaded the icon in your Downloads folder should look something like this NOTE You might find your Facebook icon in your Social Networking folder depending on your carrier There is a lot to like about having Facebook and other social networking apps on your Blackberry You can always stay in touch Just log in as you do on your computer and you arereadytogo anytime anywhere f...

Page 432: ... account on your BlackBerry You can integrate your Facebook friends with your BlackBerry contacts as well as integrate any Facebook calendar events with your BlackBerry calendar Just check the boxes for actions you wish to take You can also have every Facebook message sent to you and any status update Poke or other action by your friends can show up as a Facebook message in your BlackBerry Message...

Page 433: ...rry address book or phone numbers stored in your BlackBerry the icons next to your friends names will show that 2 Click the name of the friend you wish to communicate with to see all the options available to you In this example Gloria Mazo s name was clicked and now we can Poke her see her profile write on her wall or see her BlackBerry contact information Uploading Pictures An easy and fun thing ...

Page 434: ...process of downloading and installing the icons for MySpace Flickr and other social networking sites to be virtually identical to the Facebook process described in the previous section Go to http mobile blackberry com on your BlackBerry browser for all the core BlackBerry applications including these Twitter Twitter started in 2006 is essentially an SMS text message based social networking site It...

Page 435: ... Today button to see the account creation page shown to the right 3 Type in the requested information to establish your account you will be asked to choose a unique user name we use garymadesimple email address and a password 4 You will then be sent an email confirmation Click the link in your email to go back to the Twitter web site You can choose people to follow or make tweets on the web site a...

Page 436: ...stallation is complete you can click OK to close or Run to start the app NOTE The Twitter app is often listed in the Featured Items at the top of the App World Using Twitter for BlackBerry Here s how to log into and use the Twitter app 1 The first time you use Twitter for BlackBerry you will be asked to log into your twitter account with your twitter username and password 2 Next click the Login bu...

Page 437: ...e day Tweeting At the very top of the Twitter home screen is the What s happening box That is your space to tweet in 140 characters or less Type your message and click the Update button to do so Twitter Icons Along the top of the Twitter screen are eight icons shown in Figure 24 1 these are the quick links to the basic Twitter functions Figure 24 1 Twitter icons at the top of the screen Home The t...

Page 438: ...n choose to only follow our special announcements My Profile Just as it sounds the My Profile icon will take you to your Twitter profile You can see your followers your tweets and your biography Just click any field in your profile and a short menu comes us To edit your information just choose Edit Profile from the menu Direct Messages Direct messages are messages between you and another Twitter u...

Page 439: ...e statistics of how many followers you have and if they have particular lists to follow You can also select Follow or Block to either follow this contact on Twitter or block all tweets Search The Search icon takes you to another search window Here you can type any keyword to find opportunities to follow a topic or individual For example if you were to type in the word golf you might find popular g...

Page 440: ...r home screen click the Menu button followed by Options You will notice several check boxes for selecting options The available Twitter customization options follow Tweet refresh in background checked by default Refresh tweets every 5 min 10 min default 15 min 30 min 1 hr Notify on new tweets unchecked by default Notify on replies and mentions checked by default Number of tweets per refresh 20 def...

Page 441: ...ck for Update button click to see if there is a newer version of the app available Just check the box next to any option you would like to enable LinkedIn LinkedIn has very similar core functionality to Facebook but tends to be more business and career focused whereas Facebook is more personal friends and game focused With LinkedIn you can connect and re connect with past business associates send ...

Page 442: ...kedIn has a similar icon based navigation as Facebook The top of the home screen has a box for posting your profile update which similar to a status update on Facebook Just type your message and click the Post button The LinkedIn Icons There are six icons at the top of the LinkedIn home screen Home Page Search Connections Invitation Messages and Reconnect each of which is described in the followin...

Page 443: ...considered a first degree connection in your network Someone who is connected to one of your contacts but not you is considered a second degree contact and so on The Connections Icon The next icon along the top is the Connections icon which shows you a listing of your LinkedIn connections Scroll down to find a particular connection TIP Press the Menu key on your BlackBerry when a connection is hig...

Page 444: ...rk 2 Edit the text below the email field 3 Press the Menu key and select Send NOTE Unlike the LinkedIn desktop application you don t have to say how you know the individual with whom you would like to connect This makes sending an invitation from the mobile application easier The Messages Icon Click Messages icon for direct messages with your contacts You can read messages that are sent to you her...

Page 445: ...to have LinkedIn messages displayed in your BlackBerry message list Select BlackBerry Contacts to have your LinkedIn contacts displayed as part of your Contacts directory The bottom boxes let you specify your type of network and whether you want BES integration of your LinkedIn account NOTE Some options like BES BlackBerry Enterprise Server Wi Fi and WAP Wireless Access Protocol a type of communic...

Page 446: ... navigate to the YouTube website m youtube com and it will detect that you are on a mobile device Search for videos just like you do on your computer The video will load in your media player and you can control it just like any other video ...

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Page 448: ...puters game consoles printers and now to your BlackBerry If your BlackBerry is Wi Fi equipped you can take advantage of must faster web browsing and file downloading speeds via your home or office wireless network You can also access millions of Wi Fi hotspots in all sorts of places like coffee shops and hotels some of which are free The Wi Fi Advantage Wi Fi is a great advantage to BlackBerry use...

Page 449: ... to see all your icons 2 Scroll down and click the Set Up or Settings folder 3 There are two ways to get into Wi Fi setup a a If you see a Setup Wi Fi icon click on it b b Otherwise click on the Manage Connections icon then click Set Up Wi Fi Network Setup Wi Fi Manage Connections 4 The Welcome to Wi Fi Setup screen appears Scroll down to read the introduction to Wi Fi When you are finished click ...

Page 450: ...see the screens shown in Figure 25 2 Figure 25 2 Scan for available Wi Fi networks 6 If Wi Fi is not yet turned on you will be prompted to do so click the Turn on Wi Fi option 7 Next you will see a status message telling you that your BlackBerry will automatically scan for available Wi Fi networks 8 You will then see a list of available networks When you see the correct network name highlight it a...

Page 451: ...will see the screen to the right If you choose Yes your Wi Fi profile will be saved so you can connect automatically to this Wi Fi network in the future 11 You will then be prompted to save your Wi Fi connection as a profile for easy connection in the future Type or adjust the Profile Name if you would like make sure Yes is shown and click Next 12 You should see the Wi Fi Success message 13 Click ...

Page 452: ...ng a radio button in the Saved WiFi Profiles will allow your BlackBerry to connect automatically to preferred networks you select Connecting to a Wireless Hotspot Connecting your BlackBerry to a wireless hotspot is also straightforward 1 Navigate to your Wi Fi setup screen and press the Menu key 2 Click the Wi Fi Hotspot Login option shown in Figure 25 3 Figure 25 3 Using Wi Fi Hotspot login 3 You...

Page 453: ...the Active Wi Fi connection highlighted 4 Press the Menu key and select New 5 Follow the instructions in the Setting up Your Wi Fi Connection section Changing or Prioritizing Your Wi Fi Connections One of the nice things about Wi Fi is that you can connect to a wireless network just about anywhere While you may have saved your home and work networks there may be times you want to prioritize or cha...

Page 454: ... to work for you Thankfully your BlackBerry has a very powerful diagnostics program built in to help you in those instances 1 To launch the Wi Fi Diagnostics follow the steps in the previous section to get into your Wi Fi settings and again scroll to Saved Wi Fi Profiles This time select the troublesome network 2 Push the Menu button click Wi Fi Tools and then Wi Fi Diagnostics 3 The available wir...

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Page 456: ... days One of the great things about a BlackBerry is that you can find applications in lots of places not just the sanctioned application store That said BlackBerry App World is a new concept for BlackBerry and deserves some explanation Remember that you can always go to the other locations mentioned on Page 475 to find additional applications for your BlackBerry Downloading the App World Program B...

Page 457: ... see and link for the BlackBerry App World Just glide to the link and click the trackpad You will then be taken to the Download page for the application Accept any terms and conditions and click the Download button shown in Figure 26 1 Figure 26 1 Download BlackBerry App World Starting App World for the First Time The App World icon will probably be in your Downloads folder If you want to move it ...

Page 458: ...erests you To gain more information about the program click the trackpad to be taken to the next screen Navigating around App World Along the bottom of the App World screen you will see five small icons Categories Top Free Top Paid Search and My World Each gives you a different way to look for download or manage apps on your BlackBerry To activate these soft keys you need to glide the trackpad dow...

Page 459: ...plication that may interest you Once you click a category the icons for the available programs will show on your screen Glide your trackpad through the options and click You can usually read reviews or see screen shots for most applications before you decide to download Top Free Downloads As the name implies the Top Free Downloads icon will show you the most frequently downloaded free applications...

Page 460: ...d has a very good built in Search tool If you have an idea of what you might be looking for but don t know the exact name just type a word into the search bar In this example we want to find music applications that are currently available so we type music to see all the available music apps see Figure 26 3 Figure 26 3 Search BlackBerry App World You can sort the search results by clicking the Sort...

Page 461: ...ion If you do not have a PayPal account go to www paypal com from your computer and follow the instructions to set up your account Downloading and Purchasing an App Follow these steps to download and purchase apps with your PayPal account 1 Scroll through the applications as you until you find an app that you want to download Click the Download button from the Details screen 2 If the application i...

Page 462: ...ownload for free are listed in your My World area of the App World Glide and click the My World icon in the lower right hand corner of the App World to see all the programs you have downloaded or purchased recorded there NOTE If you restart your BlackBerry or do a battery pull you will be logged out of your account and you will be asked to reenter your PayPal password for your next app purchase My...

Page 463: ...it archive delete or contact support NOTE If application updates are available that will also be indicated in My World Removing or Uninstalling Programs After you start to download lots of apps to your BlackBerry you may decide that you no longer use some of them or simply want to free up space for new Apps Follow these steps to remove apps 1 To delete an app you need to be in the My World section...

Page 464: ...on to remove the program 5 Most programs will require you to reboot or reset your BlackBerry to complete the uninstall process TIP If you are removing more than one application select Reset Later or Reboot Later until you have selected and uninstalled all the apps At the end select Reset Now to remove them all at once this will save you a lot of waiting time ...

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Page 466: ...s technology that allows your BlackBerry to connect to various peripheral devices headset speakers computer and so on wirelessly Bluetooth is believed to be named after a Danish Viking and king Harald Blåtand which has been translated as Bluetooth in English King Blåtand lived in the tenth century and is famous for uniting Denmark and Norway Similarly Bluetooth technology unites computers and tele...

Page 467: ... Bluetooth or Setup Bluetooth icon click the Manage Connections icon Then click Set Up Bluetooth Configuring Bluetooth Once Bluetooth is enabled you will want to follow the steps in this section to take full advantage of the Bluetooth capabilities of the BlackBerry There can sometimes be two or three ways to get into the Bluetooth setup and options screens depending on your BlackBerry software ver...

Page 468: ...ng Bluetooth 10 To see a blue flashing LED when connected to a Bluetooth device make sure the LED Connection Indicator is set to On Bluetooth Security Tips Here are a few security tips from a BlackBerry IT newsletter http www blackberry com newsletters connection it jan 2007 managing bluetooth security shtml CPID NLC 41 These will help prevent hackers from getting access to your BlackBerry via Blu...

Page 469: ...here could be several ways to get into the Bluetooth setup screen to pair your BlackBerry and establish the connection Navigate to the Bluetooth setup screen with one of the methods below Method 1 Click the Options icon which may be inside the Settings icon Then click Bluetooth Method 2 Click the Set Up Bluetooth icon Method 3 Click the Manage Connections icon and then select Setup Bluetooth 1 The...

Page 470: ... enter the four digit passkey provided by the manufacturer of the Bluetooth peripheral Once you enter in the passkey click the trackpad Many default passkeys are just 0000 or 1234 4 You will then be prompted to accept the connection from the new Device TIP If you check the Don t ask this again box you will only have to do this once 5 Your device should now be paired and ready to use ...

Page 471: ...e Caller to the Headset When the phone call comes into your BlackBerry press the Menu key Select Activate your Bluetooth headset name and the call will be sent to the selected headset In this image the headset name is Jawbone Bluetooth Setup Menu Commands Several options are available to you from the Bluetooth menu Learn these commands to be able to take full advantage of Bluetooth wireless techno...

Page 472: ... via Bluetooth to that device Options This shows the Options screen covered previously Figure 27 1 Bluetooth device properties You should change your Device Name to something other than BlackBerry Bold for security reasons Use something that is not easily recognizable Also make sure Discoverable is set to No after you are finished pairing Contacts Transfer can be set to Disabled All Entries defaul...

Page 473: ...receive Music Video Ringtones or Pictures 3 Navigate to the folder where you want to send or receive the file Device Memory or Media Card 4 If you are sending a file to your computer glide to and highlight the file and select Send using Bluetooth Then you will need to follow the prompts on your computer to receive the file NOTE You may need to set your computer to be able to Receive via Bluetooth ...

Page 474: ...ither 0000 or 1234 but some have unique passkeys If you lost your manual for the Bluetooth device many times you can use a web search engine such as Google or Yahoo to find the manufacturer s web site and locate the product manual I Have the Right Passkey But I Still Cannot Pair the Device The device may not be compatible with the BlackBerry However one thing you can try is to turn off encryption ...

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Page 476: ... is called tethered modem or tethering or sometimes an IP modem You need the USB cable for PCs With Macs you can usually tether with Bluetooth but if that does not work you can use the USB cable NOTE Not every BlackBerry wireless carrier supports using your BlackBerry as a modem Please check with your carrier if you have trouble connecting Tethering Your BlackBerry Usually Costs Extra Most but not...

Page 477: ...tral do id m1 and search for modem how to TIP When searching the BlackBerry Technical Solution Center knowledgebase do not enter your specific BlackBerry model use the series For example if you have a Bold 9700 enter Bold or 9700 series or just leave that out of the search To locate the modem instructions for your particular BlackBerry you will need to know the network 3G EDGE GPRS CDMA EVDO on wh...

Page 478: ...r and you may be able to save a lot on monthly connection charges Cost for Tether was about 30 at the time of this writing but the company offers a seven day free trial so you can give it a try before you buy Figure 28 1 Tether third party tethering software Use Your Wireless Carrier s Software Contact your wireless carrier s technical support to find out if they offer software and service plans f...

Page 479: ...y Desktop Manager follow the steps shown here Learn how to download and install Desktop Manager for Windows on page 65 1 Start Desktop Manager by going to Start BlackBerry Desktop Manager Figure 28 2 Figure 28 2 Configue IP Modem in Desktop Manager for Windows 2 Click the IP Modem icon If you don t see this icon you will need to confirm with your carrier that you can use it Sometimes you can reena...

Page 480: ... if your carrier is in the drop down list next to Connection Profile see Figure 28 4 Figure 28 4 Look for yoru carrier in the dropdown menu 5 If not select Add Custom Profile and follow the steps to enter the information Most likely you will need to contact your wireless carrier for the setup information ...

Page 481: ...sk your question at one of the BlackBerry user forums like www crackberry com www pinstack com and www blackberryforums com Re Enabling the IP Modem Icon inside Desktop Manager for Windows What if you re IP Modem icon disappeared how could you I get it back First you should be sure to contact your carrier to see if you can use Desktop Manager s IP Modem feature If their answer is yes follow these ...

Page 482: ...tart Desktop Manager The Icon should reappear If it does not restart your computer and try again Using Desktop Manager for Mac First download and install the latest version of Desktop Manager for Mac from www blackberry com Learn how on page 125 Now connect your BlackBerry to your Mac Go to Settings Network on your Mac to see the window shown in Figure 28 6 Figure 28 6 Configure BlackBerry as mode...

Page 483: ... on and off this extra service Say you were taking a trip and needed to use the modem feature for three weeks Your carrier may allow you to do and then turn it off again when you return home Setting Network Preferences This section explains how to configure your network preferences NOTE Only proceed with these steps if have all the necessary carrier setup strings provided by your wireless carrier ...

Page 484: ...tings on a Mac 3 If you need to access more settings click the Advanced button in the lower right corner The advanced options screen see Figure 28 9 will have tabs along the top for Modem DNS WINS Proxies and PPP settings Figure 28 9 Advanced configuration settings on a Mac ...

Page 485: ...igure 28 10 Click Connect to go online Having Trouble Getting Online If you have any trouble getting connected please check that your BlackBerry is connected to your Mac and you have entered all information correctly If everything looks OK contact your wireless carrier for support check out the BlackBerry Technical Knowledgebase see page 535 or visit some of the on line BlackBerry forums as we hav...

Page 486: ... browser and automatically reconfigure themselves for your BlackBerry so they load quickly some even quicker than their desktop counterparts Using Alternative Web Browsers The native web browser may seem slow to some people so vendors are creating alternative web browsers for your BlackBerry RIM BlackBerry s maker has recently purchased a web browser development company so we may see an overhaul o...

Page 487: ...see page 541 Or you can find the Browser icon it looks like a globe Most of our screen shots in this book are from the Internet Browser not the WAP Browser 1 Use the trackpad to navigate to the Browser icon and click it It might say Browser BlackBerry Browser or Internet Browser or even something different like mLife or T Zone 2 You will either be taken directly to the home screen of your particul...

Page 488: ...r web browser by periodically clearing out the cache See page 523 Web Browser Shortcut Keys We put many of the hotkeys and shortcuts in the beginning of this book for easy access and to keep them all together Please go to page 544 to see the complete list of web browser hotkeys Going to a Web Page To get to any web page you can either type it on your start page or press the Menu key and select Go ...

Page 489: ... be the web address line Then you will see your Bookmarks and history of recently visited pages Click any Bookmark or History item to instantly jump to it TIP As you start typing a web address any similar addresses instantly are shown below Gide down and click the address you want as soon as you see it in the list If necessary type a few more letters to narrow the list of web addresses shown TIP T...

Page 490: ... clearly hotkey I Zoom Out Zoom out to see more of the page hotkey O Find Search for text on a web page hotkey F V Find Next Search for the next occurrence of the last Find Home Go to the browser home page hotkey H You can set or change the browser home page inside the Browser Options screen Go To Type a specific web address for browsing See page 463 for details hotkey G Recent Pages View the most...

Page 491: ... the current web page open hotkey D jumps to home screen Close Close the web browser and exit to the home screen hotkey Press and hold Escape key NOTE These hotkeys work only while you are viewing web page and only if the cursor is not in an input typing field If the cursor is in the Google search field for example typing these hotkey letters will only show you the letters not perform the command ...

Page 492: ...is the liberal use of bookmarks Your BlackBerry will come with a couple of bookmarks already set It is very easy to customize your bookmarks to include all your web favorites for easy browsing Adding and Naming Bookmarks to Easily Find Them Let s set up a bookmark to find our local weather instantly 1 Open the Browser and use the Go To command or the period hotkey to input a favorite web page In t...

Page 493: ...es fairly short You will only see the first 10 15 characters of the name in your list because the screen is small Make all bookmark names similar but unique For example if you were adding four bookmarks for the weather in New York or your area you might want to name them as follows NY Now NY 10 day NY 36 hour NY Hourly This way you can instantly locate all your forecasts by typing the letters NY i...

Page 494: ...urned on see page 541 and your browser bookmarks as the start up page you could type the letters BNY to instantly see all your weather bookmarks for New York City Pressing the home screen hotkey B opens the browser showing you your bookmarks assuming you have set your bookmarks to be your startup page in browser options Typing NY shows you all matching entries in your bookmarks with the letters NY...

Page 495: ...ll the way down near the bottom You will most likely see three options Bookmarks Page list of bookmarks Home Page the web site currently listed as your home page which you can change on this screen or Last Page Loaded the last web page in memory can be brings up when you reenter your browser 5 To select bookmark list choose Bookmarks Page and make sure to save your settings Using Your Bookmarks to...

Page 496: ...a lot of bookmarks you should use the Find feature type a few letters matching the bookmark you want to find In the preceding image typing the letters NY will immediately find all bookmarks with NY in the bookmark name Searching with Google Google also has a mobile version that loads quickly and is quite useful on your BlackBerry To get there just go to www google com in your BlackBerry web browse...

Page 497: ... down a little to see all the local pizza establishments The great part is that since your BlackBerry is a phone you can just click any underlined phone number and call for your pizza order immediately Finding a Quick Map of Your Search You can see the small map shown on the regular Google search results screen but we highly recommend using the Google Maps application for all your mapping and dire...

Page 498: ...elp you navigate the Web faster and easier We have included a few for you here To insert a period in the web address in the Go To dialog box press the Space key To insert a forward slash in the Go To dialog box hold the Shift key and press the Space key To open the bookmark list from a web page press K To add a bookmark from a web page press the A Key To stop loading a web page press the Escape ke...

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Page 500: ...26 on page 431 to learn about BlackBerry App World In this chapter we will show you how to download install and remove apps outside of App World Downloading and Adding New Software One of the very cool things about your BlackBerry is that just like on your computer you can go on the Web and find software to download You can download everything from ring tones and games to content that is like your...

Page 501: ...wsweek s website http mobile blackberry com NY Times The New York Times website www nytimes com Pinstack Pinstack BlackBerry forum www pinstack com Slacker Internet streaming radio www slacker com Viigo RSS news reader www viigo com Wall Street Journal Mobile The Wall Street Journal s website http mobile blackberry com YouTube Mobile YouTube website http m youtube com Installing New Software There...

Page 502: ...e options 1 and 2 in this book Wirelessly Installing Software Directly from Your BlackBerry Over the Air The beauty of the wireless over the air OTA software installation process is that you do not need a computer a CD or even a USB cable to install new software It is really quite easy to install software OTA on the BlackBerry NOTE Software installation used to be a much more painful process in ol...

Page 503: ... If you click Run you start the newly installed software clicking OK brings you back to the original web page where you downloaded the file To exit to your home screen press the Escape key a few times 8 You will then see the new icon either on your home screen of icons in the Applications subfolder or after you press the Menu key to see all your icons Downloading and Installing Games and Other App...

Page 504: ...ed to your mobile number or pay on line with a credit card or PayPal Then just download and install exactly as you did when installing the web push icon Initially the program file will go into your Downloads folder as stated previously You can always move the icon for the game into your Games folder just take a look back at page 169 to see how to do that Visiting the BlackBerry App World Store Ear...

Page 505: ...opcrackbery com www bberry com www handango com www mobihand com Online reviews of software services ring tones themes wallpaper accessories and other BlackBerry related news and Technical Support can be found here www allblackberry com www bbhub com www berryreview com www blackberrycool com www blackberryforums com www boygeniusreport com www howardforums com The RIM Research In Motion Section w...

Page 506: ...TIP If you have installed software using the BlackBerry App World you can also remove it from the My World section please see page 438 for help Deleting an Icon from the Home Screen Probably the easiest way to delete an icon is to highlight it press the Menu key and select Delete NOTE The icons for some core apps like Messages Calendar and Contacts cannot be deleted so you won t see the Delete men...

Page 507: ...you to confirm Troubleshooting Software Removal If the software is not completely removed from your BlackBerry after following the above steps then try this 1 Go back into the Options icon 2 Select Advanced Options 3 Select Applications 4 Press the Menu key and select Modules 5 Now scroll down the list of modules and make sure to delete every module with a name that is related to the software you ...

Page 508: ...hones that use SIM cards AT T and T Mobile in the United States are easier to use throughout the world We always recommend that you call your cell provider well in advance of your trip to see if there is an international feature you can turn on Avoiding a Surprisingly Large Roaming Phone Bill We have heard of people who traveled to another country being surprised with 300 or 400 monthly data or vo...

Page 509: ...will allow you to save some money on the standard data and voice roaming charges Check out these plans to see if they can save you some money while you are on your trip especially if you need to have access to data while you are away Unlocking Your BlackBerry to Use a Foreign SIM Card In some cases your BlackBerry phone company does not offer special deals on international data roaming plans or th...

Page 510: ... 3 Your data services will most likely be set to On there is a secondary tab for While Roaming We recommend setting the switch to Off in the While Roaming field so you can continue to receive data in your home network 4 Just press the Escape key your settings are saved automatically Setting While Roaming to Off should help you avoid any potentially exorbitant data roaming charges You still need to...

Page 511: ...t can also literally take you places With the aid of software that is either preloaded on the BlackBerry or easily downloaded on the Web you can find just about any location business or attractions using your BlackBerry Enabling GPS on Your BlackBerry To get the maximum benefit out of any of any mapping software on your BlackBerry you need to make sure your GPS receiver is enabled or turned on 1 C...

Page 512: ...your choices Viewing a Particular Map from a Contact You can view a map as follows 1 From the Map icon press the Menu key from the main map screen and select Find Location 2 In the Mapping screen press the Menu key and select Start GPS Navigation The BlackBerry Map software will now search for your current location Alternatively you can follow these steps to view a map of a contact s location 1 Cl...

Page 513: ...n address search from contacts or look at recent searches Click From Contacts 3 On the next screen scroll down to and click the contact you want 4 A map of that contact s location will appear on the screen Getting Directions with BlackBerry Maps Follow these steps to get directions from the native Maps app ...

Page 514: ...ecent or Favorites 3 Repeat the steps now for the end location 4 When you re finished click the trackpad and the BlackBerry Map program will create a route for your trip 5 You can choose whether you want the fastest or shortest route and whether you want to avoid highways or tolls Then just click Search to have your route displayed for you If you click View on Map you will see a map view of the ro...

Page 515: ... Put the map in full screen mode without the bottom border Stop GPS Navigation End GPS tracking only with GPS enabled Find Location Type in an address to jump to that address Local Search Search for restaurants stores or places of interest near your current location New Directions Find directions using your location history or typing in new addresses View Directions Switch to text if you are in ma...

Page 516: ...plication multitask Using Google Maps If you have ever used Google Earth you have seen the power of satellite technology in mapping and rendering terrain Google Maps Mobile brings that same technology to handheld devices including the BlackBerry Downloading and Installing Google Maps With Google Maps you can view 3 D rendered satellite shots of any address anywhere in the world To get started with...

Page 517: ... screen that the application was successfully installed Select OK to close the window or Run to start Google Maps right away Or click on the icon on the BlackBerry which should be in the Downloads folder 7 You might get prompted to reboot your device if so just click Reboot and then try to run the program 8 The first time you start up Google Maps Mobile just click the icon usually in your Download...

Page 518: ...iness Finding an address or business is very easy with Google Maps 1 Start the Google Maps application by clicking on the icon 2 Press the Menu key and choose Search 3 On this screen you can type a new search or glide down to click on a recent search below 4 You may type about anything in the searchstring an address city name type of business and zip code business name and city state and so on If ...

Page 519: ... search results looks like this image From here you can glide the trackpad up down to select an entry and click the trackpad to see details 8 You will see this details screen if you click on one of the items from the search list press the Enter key when the pin is highlighted or click the trackpad on the pin From here you can use the icons in the middle of the page to map the location get directio...

Page 520: ...pts or turn by turn voice directions Google Map Hotkeys Use these keys in Table 31 1 on your BlackBerry keyboard to control Google Maps NOTE Just press the key with the number without holding ALT e g to press the 4 in Google Maps you just press the S 4 key by itself Table 31 1 Google Hotkeys 4 Previous search results 6 Next search results Toggle between the map view and search results list 2 Toggl...

Page 521: ...gher of Google Maps allow you to show your location as a little blue dot which is pinpointed by the GPS receiver built into your BlackBerry NOTE When your GPS cannot get a satellite lock or for your friends without GPS built in to their BlackBerry devices the approximate location is determined by triangulation using cell phone towers When cell towers are used a shaded circle around the blue dot sh...

Page 522: ...le Lattitude NOTE In some places the software cannot find enough information to show your location it will tell you if that s the case Finding More Things Nearby with Layers In the newest version of Google Maps version 4 02 at the time of this writing there is a new feature called Layers Essentially Layers will show you Wikipedia entries for things nearby traffic conditions transit lines or person...

Page 523: ...n Google Maps Another useful thing you can do in major metropolitan areas or on major highways this does not work everywhere is to view current traffic with Google Maps First map the location you want to view traffic Press the Menu key and select Show Traffic to display the traffic as shown in Figure 31 3 Show Traffic No Traffic No Traffic With Traffic With Traffic Green 50 mph Yellow 25 50 mph Re...

Page 524: ...an obtain driving directions with Google Maps 1 Press the Menu key and select Get Directions 2 If you want to change your starting point click Start Point the default will be My Location with the blue dot In this case we will leave it alone 3 To change or set your destination click End Point ...

Page 525: ...the map with the crosshairs in the center of the screen Starred items use one of your saved starred items Recent places click any recent searches or places from the list below 5 Now select the Travel By to change your mode of transportation You can select from Car Public transit Walking or even Bicycle which will show you bike friendly routes 6 Click the Get Directions button at the bottom to disp...

Page 526: ...ng the GPS signal in your BlackBerry In the next screen select the GPS device that you paired with your BlackBerry and the GPS commands will now be available to you Once GPS is enabled your location will be shown with a little blue dot If you press the zero 0 number key to the left of your Space key then the map will be re centerd on the blue dot your location NOTE For GPS to work you first have t...

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Page 528: ...programs will be found in the Applications folder Calculator There are many times when having a Calculator nearby is handy Gary usually likes to have his 15 year old math genius daughter nearby when he has a math problem but sometimes she s in school and not available to help To start the Calculator program just click the Applications folder One of the icons should say Calculator hotkey U Just inp...

Page 529: ...ecially when the BlackBerry is on your bedside table is new and appreciated To start the Clock application just go once again to the Applications folder and find the icon for the Clock On some devices the clock icon might just be an icon in the menu not in a folder By default the clock is initially set to an analog face but that be changed The first feature to look at is the Alarm The easiest way ...

Page 530: ... being displayed when you connect your BlackBerry to your computer By default you will see your clock every time you connect your BlackBerry to your computer when it is plugged in or when you connect your BlackBerry to the power charger You can turn off this feature in the Clock Options Inside the Clock app press the Menu key and select Options Glide down and set When Charging to Do Nothing Using ...

Page 531: ...es Recorder Say you need to dictate something to recall at a later time Or perhaps you would rather speak a note instead of composing an email Your BlackBerry makes that very easy for you This program is a very simple program to use Just click the trackpad when you are ready to record your note and click it again when you are finished You will then see options along the lower part of the program t...

Page 532: ...rd Keeper program Just go back to your Applications folder and click the Password Keeper icon The first thing you will need to do is set a programpassword pick something you will remember Once your password is set you can add new passwords for just about anything or any web site Press the Menu key and select New to add passwords user names and web addresses to help you remember all your various lo...

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Page 534: ...you use it the more information you will store within it It is truly amazing how much information you can place in this little device At some point you will want to retrieve something anameora wordorphrase but you may not be exactly sure of where you placed that particular piece of information This is where the Search icon can be invaluable Search Built into Messages Email A nice search program is...

Page 535: ...e hotkey S and the main search screen is visible 2 By default only the Messages field is checked as shown in Figure 33 1 Figure 33 1 Search several apps at once 3 If you would like to search all apps at once then Press the Menu key and click Select All 4 Type the text or name you d like to search for 5 Click the trackpad and select Search 6 Now the search results will be shown separated by app e g...

Page 536: ...ers to select the name from your contact list and click it If you are looking for specific text like a word phrase or even phone number that is not in an email address field type it into the Text field When you are ready to start the search click the trackpad and select Search The results of the search are displayed with the number of found entries In this image there were four total matches found...

Page 537: ...dar events and the notes field at the bottom of your contacts You can do this right on your BlackBerry or on your computer and sync them Use the Search app to find key notes on your BlackBerry right when you need them Here are some tips for successful BlackBerry searching Try to be consistent in the way you type someone s name For example always use Martin instead of Marty or M or any other variat...

Page 538: ...d a phone number and remembered only the area code type that area code into the Text field and search the address book If you want to find when the name Gary was in the body of an email not an email address field To Cc From or Bcc enter the name in the Text field not the Name field on the Search screen TIP Traveling and want to find local contacts Let s say you are traveling to New York City and w...

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Page 540: ...Some of our devices may even contain Social Security numbers passwords and other important information in your Contact notes or your MemoPad In that case you will want to enable or turn on the password security feature When you turn this on you will need to enter your own password to access and use the BlackBerry In many large organizations you do not have an option to turn off your password secur...

Page 541: ... Security Make sure you turn on enable password security This is really your best backup plan to safeguard all your data should you happen to lose your BlackBerry 1 Click your Options icon on your home screen Press the letter P to jump down to Password and click it 2 Select General Settings to see this screen 3 Click the Disabled setting next to Password and change it to Enabled 4 Then click Set P...

Page 542: ...e Owner Information settings screen put yourself into the mind of the person who might find your BlackBerry and give both the information necessary and an incentive to return your BlackBerry safely to you Press the Menu key and ave your settings TIP Shortcuts to Lock From your Home Screen quickly tapping the K key or pressing holding the A key will Lock your BlackBerry Assumes you have turned on H...

Page 543: ...ing a regular HTTP web site on the Internet not your organization s secure Intranet be aware that your connection is not secure even if are using a BlackBerry enterprise server In this case please make sure not to type or enter any confidential financial or personal information If You Lose Your BlackBerry If you work at an organization with a BlackBerry enterprise server or use a hosted BlackBerry...

Page 544: ... With any GSM phone like your BlackBerry if your phone was every lost or stolen your SIM card could be removed and used to activate another phone To prevent that follow these steps 1 Click Options and Advanced Options 2 Click SIM card 3 Press the Menu key and select Enable Security The PIN code locks your SIM card to your BlackBerry 4 Also change the PIN2 code for added security ...

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Page 546: ...ly BlackBerry Running Slowly If your BlackBerry is running slowly try the following troubleshooting tips and tricks Clearing Out the Event Log Your BlackBerry tracks absolutely everything it does to help with debugging and troubleshooting in what is called an event log Your BlackBerry will run smoother and faster if you periodically clear out this log 1 From your home screen of icons press and hol...

Page 547: ...sary application icons 1 First bring up the Switch Applications pop up window to see what is running Press and hold the ALT key and tap the Escape key NOTE The following icons cannot be closed BlackBerry Messenger Messages Browser Phone Call Logs Home home screen You won t see the BlackBerry Messenger icon unless the app is installed 2 Now glide the trackpad to the left or right to look for icons ...

Page 548: ... BlackBerry Web Browser Running Slowly If your web browser is slow you can make a dramatic increase in the speed by clearing out the cache 1 Start your browser by clicking its icon 2 Inside the Browser click the Menu key and select Options 3 Select Cache Operations 4 Click Clear History and click all the Clear buttons below it 5 Answer Yes when it asked about clearing pushed content 6 Press the Es...

Page 549: ...use the device to really slow down and programs to hang or not work properly 1 Click your Options icon and then Security Options 2 Glide down and click Memory Cleaning 3 Change the Status to Enabled and you will see more options We recommend leaving the first two set to Yes and adjusting the Idle Timeout down from 5 minutes to 1 or 2 minutes 4 Finally if you want you can Show Icon on Home Screen S...

Page 550: ...ss carrier or theme There are two components to your wireless status meter The Signal Strength Meter and the Data Connection Letters which are usually right next to the Signal Strength Meter Data Connection Letters Vary by Network Type Your data connection allows you to send and receive email and data and browse the Web The confusing thing is that you may have very strong signal strength e g four ...

Page 551: ...e not working try the Register Now section on page 528 and other sections in this chapter GPRS Low speed data phone and SMS are working If email and web are not working try the Register Now section on page 528 and other sections in this chapter 3G no logo 1xev 1x edge gprs There is no data connection Phone and SMS only work Try the Turn Off and On Your Radio section below and other sections in thi...

Page 552: ...to see if your email and web apps are working If not try some more of the troubleshooting tips that follow Registering for Host Routing Another possible solution to connectivity issues is to select register for host routing 1 From your home screen click the Options icon or press the hotkey O 2 Click Advanced Options 3 Now click Host Routing Table use hotkey H to jump down to this option see Figure...

Page 553: ...ng Service Books This trick for solving connectivity issues will work for you only if you have set up Internet or personal email For more on Internet and personal email see page 231 1 From your home screen click the Setup or Settings folder and then the Manage Personal Email or Set Up Internet Mail icon each carrier names these a bit differently 2 If this is your first time setting up these email ...

Page 554: ...u may want to verify that you have good coverage at your current location You may also want to repeat some of other the troubleshooting steps in this chapter or contact your help desk or wireless carrier support Trying a Soft Reset If you re having trouble with general slowness in email or web applications sometimes like on your computer you simply need to try a reset or reboot like pressing Ctrl ...

Page 555: ...ked it may not turn off just remove the battery as shown in the next steps 2 Remove the battery cover Slide the back cover down and off the back of your BlackBerry 3 Gently pry out and remove the battery You will have to put your fingernail in the top right or left edge next to the printed gray or black smooth semicircle and pry the battery out from the bottom edge It has a few small tabs holding ...

Page 556: ...generally a good idea to check for software updates on a regular basis for just this reason How Can I Tell What OS Version My BlackBerry Is Running To see which OS you have you can click your Options icon and select About An even faster way is to bring up the Help Me screen by simultaneously pressing and holding ALT CAP H TIP You can also view things like free memory and battery strength if you sc...

Page 557: ...rned on home screen hotkeys See page 541 2 Click Advanced Options and press W to jump down to Wireless Update click it 3 Click Next at the bottom to get to the Updates screen 4 Now simply click the Check for Updates button at the bottom 5 If updates are found you will see the status on the screen Follow the on screen instructions to install the update NOTE A full update can take an hour or more so...

Page 558: ...te is complete you will see a status message as shown to the right If there are no updates you will see a message similar to the one following Still Can t Fix Your Problems Check out all the resources found in the More Resources chapter on page 535 ...

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Page 560: ...Sometimes you may just want to connect with other BlackBerry enthusiasts ask a technical question or keep up with the latest and greatest rumors apps and accessories This chapter gives you some great resources for doing so Visiting the BlackBerry Technical Solution Center Go to the BlackBerry Technical Solution Center see Figure 36 1 for help with anything to do with your BlackBerry 1 Do a web sea...

Page 561: ...ome screen Others you will want to set as bookmarks in your BlackBerry web browser learn about bookmarks on page 467 1 The official BlackBerry mobile website is mobile blackberry com 2 Start your BlackBerry Web Browser 3 If you don t see a place to type a web address then press the Menu key and select Go To 4 Type mobile blackberry com 5 The page is organized with a help directory a What s New sec...

Page 562: ...our particular BlackBerry so look for forums that match your BlackBerry model or series for example BlackBerry Bold 9700 or BlackBerry Bold 9650 Various discussion threads on topics related to the BlackBerry Bold 9650 and Bold 9700 will then be listed like those from the Made Simple Learning website http www madesimplelearning com TIP Try your best to enter your question under the correct forum to...

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Page 566: ...to quickly take you to an app or through a menu without needless scrolling and searching For example let s say you want to go to your Messages app once hotkeys are enabled just hit the letter M No scrolling searching or fumbling These hotkeys can be very useful Home Screen Hotkeys Hotkeys can get you around your BlackBerry home screen but there are also hotkeys inside of each of the core apps We w...

Page 567: ... once 2 Press the Menu key 3 Select Options from the Phone Logs menu 4 Click General Options as shown in the screen to the right 5 Glide to Dial from Home Screen and change it to No by pressing the Space key 6 Press the Menu key and save your Options settings List of Home Screen Hotkeys Following are the list of one key shortcuts to start most of your major icons M M essages Email L Calendar C Con...

Page 568: ...op of Inbox B Bottom of Inbox U Go to next newest Unread Message Space key Page Down ALT Glide trackpad Page Up Down ENTER Open Item or compose new message when on date row separator C Compose new email R Reply to selected message L Reply All to selected message F Fo rward selected N Next day P Previous day ALT U Toggle read unread message E Find Delivery Error s V Go to Saved Messages Folder Q Wh...

Page 569: ...er menu Options Browser Configuration Escape key DEL key Go back 1 page D Jump out of Browser go to Home screen of icons C View connection information bytes sent received security Enter Select click on highlighted link Y View history of web pages R Refresh the current web page P View the address for the page you are viewing with an option to copy or send the address via email PIN or SMS L View the...

Page 570: ... Day day view DEL Delete selected event Shift glide trackpad select several hours example if you wanted to quickly schedule a 3 hour meeting you would highlight the 3 hours and press Enter Enter in Day View not on a scheduled event Start Quick Scheduling Enter in Day View on a scheduled event Opens it Quick Scheduling New Events in Day View Enter key Begin Quick Scheduling then type Subject of App...

Page 571: ...er key Selects highlighted button same as clicking trackpad clicking trackball DEL Delete selected media item song video and so forth when in list or icon view Press hold Volume Up key Next track video Press hold Volume Down key Previous track video Mute Key on top Play pause Speaker key Switch between speaker and handset headset including Bluetooth headset Jumping Out of the Media Player Press th...

Page 572: ...support 315 Alt key dialing letters in phone numbers 228 273 typing symbols 151 152 AMR NB format 374 answering phone calls 206 AOL Instant Messenger AIM 358 app reference tables adding or removing apps 24 being entertained 21 being productive 21 getting set up 17 networking socially 23 personalizing 23 staying in touch 19 staying organized 20 App World See BlackBerry App World See BlackBerry App ...

Page 573: ...rasing or clearing databases 102 restore process 98 103 Backup icon Desktop Manager for Mac 133 138 Backup Restore Contact List command 347 barcodes BlackBerry Messenger 357 battery accessing 5 hard reset 530 removing 530 BBM See BlackBerry Messenger BES BlackBerry Enterprise Server about 61 benefits of connecting to 63 64 getting software 62 Global Address Lookup 40 64 synchronization support 63 ...

Page 574: ...Messenger about 344 barcode support 357 commands supported 347 conferencing support 354 continuing conversations 349 customizing 348 emoticons 350 forwarding memos via 324 My Status options 354 notifications of new items 353 ping support 353 sending files 350 setting up 345 starting conversations 349 BlackBerry Messenger groups adding contacts to 345 creating and using 355 joining 346 BlackBerry T...

Page 575: ...291 organizing support 289 recurring appointments 297 302 scheduling appointments 291 292 shortcuts and hotkeys 290 545 syncing options 289 305 syncing options Mac 136 call logs adding addresses from 275 adding contact entry from 209 adding notes to 215 housecleaning 256 placing calls from 213 showing in message list 214 speed dial and 217 viewing 208 213 217 call waiting about 225 227 enabling 22...

Page 576: ...nference calls about 227 BlackBerry Messenger support 354 ending or leaving 228 setting up 227 Conflict Resolution function 79 Connect Disconnect command 446 Contacts app adding entries 212 271 272 adding from call logs 209 275 adding from email messages 275 adding more information to entries 280 adding multiple addresses 273 Contacts app continued adding phone numbers 273 274 275 adding pictures ...

Page 577: ...er for Mac 142 applications 24 90 139 481 AutoText entries 167 email accounts 41 folders 174 icons from Home screen 481 music from media cards 112 SIM card contents 287 Desktop Manager for Mac about 125 adding or removing applications 139 Backup icon 133 138 connecting modems via 457 460 deleting all music 142 Device Options feature 132 downloading software 126 installing 126 main view 131 Media i...

Page 578: ...lder 178 Slacker Radio 378 social networking apps 405 411 416 themes from App World 181 433 DRM Digital Rights Management 121 drop down lists navigating 154 selecting items in 154 E Edit AutoText command 331 editing AutoText entries 167 with Documents to Go 246 email accounts 41 folders 174 Home screen image 7 signatures 44 SIM card contents 287 text 152 email accounts advanced settings 47 60 corr...

Page 579: ...y tips 518 sending from Contacts app 234 sending pictures 385 sending PIN number via 341 sending to groups 287 setting importance 242 setting up auto signatures 263 spell checking 158 243 Switch Input Language command 255 troubleshooting 526 527 528 verifying delivery 242 viewing pictures in 241 251 wireless reconciliation 45 260 email setup setting up corporate email 39 264 setting up Internet em...

Page 580: ...e 537 soft resets 529 speeding up web browsers 463 523 understanding wireless connection 525 via BlackBerry Forums 537 via discussion groups 537 Flickr app about 409 installing 389 folders adding 266 changing names of 266 creating 173 deleting 174 editing 174 filing messages in 266 getting around 33 moving icons between 170 174 moving icons within 169 organizing icons in 173 setting download folde...

Page 581: ...9 accessing resources from 536 finding text 161 using inside applications 159 viewing topics 161 Hide Dashboard command 490 hiding icons 41 171 History command 465 holsters 194 Home command 465 Home screen changing wallpaper 7 35 179 184 394 customizing 178 deleting icons from 481 getting around 33 hotkey support 541 542 543 jumping to 7 locating web browsers 462 selecting new themes 179 setting l...

Page 582: ...389 Google Maps 491 Google Sync app 306 icons 69 IM apps 358 media cards 359 364 Slacker Radio 378 Instant Messaging IM apps 358 IntelliSync program window 73 Internet See also modems See also web browsers browsing via bookmarks 470 connecting computers to 451 downloading music from 365 going to web pages 463 Internet email setting up 36 263 troubleshooting 528 Internet Radio about 375 Pandora 376...

Page 583: ...n 526 Map Folder function 79 Mark Unopened command 331 Mass Storage Mode transfer method about 105 144 copying files 146 exploring the drive 145 for pictures 396 media cards accessing 5 boosting memory with 359 deleting music from 112 expansion memory 27 installing 359 364 managing picture storage 391 392 393 removing 359 verifying installation 360 media files See also videos sending as MMS 337 se...

Page 584: ...494 MemoPad commands 324 multitasking with 9 322 navigating Calendar app 291 PIN messaging commands 324 SMS commands 324 331 332 Switch Application command 322 using 7 viewing full menu 8 menus first letter trick 10 selecting items in 154 Messages app emailing from 232 opening email inbox 236 sending MMS messages 336 sending SMS messages 328 Microsoft Excel 248 Microsoft Office documents copying 1...

Page 585: ...pace app about 409 installing 406 N navigating BlackBerry App World 433 434 435 Calendar app 290 291 drop down lists 154 LinkedIn app 417 New Directions command 490 news feeds social networking apps 407 nicknames for Contacts 224 233 North Up command 490 Notes adding to call logs 215 syncing options Mac 136 Now Playing item 368 Num Alt lock 150 number keys setting dates and times 12 154 293 O O ho...

Page 586: ... icons within folders 169 organizing icons in folders 173 resetting icon arrangement 179 ringtones 195 197 198 setting date time and time zone 175 setting download folder 178 setting icons on Home screen 172 sound profiles 191 192 standby mode 186 phone calls adding contact entry 209 adjusting volume for 204 answering 206 basic features 201 call logs 208 209 213 214 215 call waiting 224 225 227 ca...

Page 587: ...341 ping BlackBerry Messenger support 353 playlists creating 371 playing 370 POP3 email servers 49 263 ports depicted 5 Q Q hotkey 235 R R hotkey 236 Recent Pages command 465 recurring appointments 297 302 Red Message LED 189 Red Phone key call waiting and 227 ignoring calls 211 jumping to Home screen 7 multitasking with 8 Refresh command 465 removing See deleting Research In Motion Ltd 452 resets...

Page 588: ...nd Address command 466 Send command 331 Send Location command 490 Send Share command 395 Set Encoding command 465 Setup Wizard 35 175 Sheet to Go 248 Short Messaging Service See SMS Short Messaging Service shortcut keys See also hotkeys Calendar app 290 Slacker Radio 380 web browsers 463 Show Recipients Command 331 Show Symbols command 325 331 Shuffle feature 368 Signal Strength Meter 525 signatur...

Page 589: ...g calendars 303 task alarms 303 social networking apps downloading 405 Facebook 406 407 408 Flickr 409 LinkedIn 417 418 419 420 list of supported 23 logging into 406 MySpace 409 Twitter 409 415 YouTube 420 soft resets 529 software See applications sorting contact lists 282 MemoPad items 320 326 tasks 315 sound profiles about 191 adjusting alarms in 300 changing 192 customizing email accounts 195 f...

Page 590: ...ion 79 MemoPad items 317 music with Desktop Manager for Mac 142 music with Media Sync 116 pictures with Media Sync 119 running the sync process 82 security considerations and 516 setting up 72 76 Tasks 136 311 troubleshooting 84 Windows Media 106 T T hotkey 312 Tasks app adding tasks 312 alarms support 315 assigning to categories 313 categorizing tasks 313 checking off completed tasks 314 filterin...

Page 591: ...rry 84 web browsers 526 527 528 TTY teletype 230 Twitter app about 409 customizing 415 downloading 411 icons supported 412 413 414 415 making an account 410 tweeting 412 using for BlackBerry 411 typing tips accented characters 14 152 automatic capitalization 150 Caps lock 150 for dates and times 11 12 154 editing text 152 for email addresses 153 navigating drop down lists 154 Num Alt lock 150 sele...

Page 592: ...ontacts 219 calling phone numbers 220 common commands 222 voice dialing See also Voice Command program call waiting 224 225 227 changing options 223 conference calling 227 228 dialing letters in phone numbers 228 making calls quicker 223 tips and tricks 223 229 voice mail calling 207 filtering messages for 265 problems with 207 voice notes recording 506 507 sending 350 Volume Up Down keys adjustin...

Page 593: ...f 14 setting up 424 425 426 single profile scanning 427 understanding connection 525 using carrier s software 453 wireless reconciliation 45 260 wireless status meter 525 Wireless Update 532 WMA format 400 WMV format 400 World Wide Web See Internet worst case scenario backing up data 516 preparing for 515 setting owner information 517 syncing data 516 turning on passwords 516 Y Yahoo Messenger 358...

Page 594: ...deo tutorials We are currently the industry leader in BlackBerry video training for individuals and organizations We cover virtually all BlackBerry models available today Please visit our site to find out how we can help you and your company unlock the power of your mobile device BlackBerry Bold Video Tutorials Perfect for the visual learner We offer a complete set of more than 100 short 3 minute ...

Page 595: ...hat arenot intuitive Lou Easyto follow I learneda lot Nicky Short sweet Definitelyrecommend Sandy JustwhatIneeded conciseand relevant Dan S OurBlackBerryusers havegainedan houra dayinproductivityand we ve reducedhelpdeskcalls by50 with the MadeSimpleLearning videos 3 000 Users Fortune 500 Company Iwould definitely recommendthesevideosto anyoneinaBESadministratororBlackBerry technicalsupportrolefor...

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