Toshiba Strata AirLink DK40i, Руководство по установке и обслуживанию

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ACD Installation
ACD Installation Guidelines
Strata DK I&M 6/00
13-5
AC
D Instal
lation
Step 6: Set the MIS Channel
If there are more than 1,000 Agent calls in a heavy-traffic hour, the MIS channel must be set higher
than 1200 bps. The next higher speed, 2400 bps, can handle up to 1,300 calls per hour. Strata DK
allows 1200, 2400, 4800 or 9600 bps for the MIS channel.
Agent calls are defined as ACD incoming, PBX incoming/outgoing, and external/internal calls to
and from the Agent’s [PhDN].
SMIS registers ACD and PBX calls:
♦ An ACD call is a call that is sent (directly or transferred) to the ACD group.
♦ A PBX call is a call that is sent to the Agent’s
$&'&DOO
button [PhDN] or a call originated
from an Agent’s
$&'&DOO
button [PhDN].
Based on a total system speed of 10,800 bps (9600 + 1200) for auxiliary serial channels and a
requirement of one channel each for SMDI, TTY, SMDR, and MIS, the installation should use the
lowest MIS channel speed for the expected amount of traffic.
CAUTION! If the channel speed is not set high enough, the MIS buffer may overflow,
causing loss of data to MIS.
Step 7: Connect Announcement Devices
Connect the digital announcement devices that are used for each ACD Group (queue) to the
appropriate station ports. Digital announcers can be connected to any RSTU, RSTU2, RDSU/
RSTS, PSTU, or PESU standard telephone ports.
See Chapter 10 - Universal Slot PCB Wiring for MDF wiring to appropriate standard telephone
ports.
♦ Use Program 14-3, Code 1, 2, and 3 to assign digital announcers to standard telephone ports.
Use Program 14-3, Code 5 and Program 14-5XX to configure the queue announcement pattern
for each ACD Group.
Step 8: Connect Music Sources
Connect the music source for each ACD Group (queue) to the appropriate station port or to the
processor PCB MOH jack. Music sources can be connected to RSTU, RSTU2, RDSU/RSTS,
PSTU, PEKU, or PESU station ports or to the processor PCB MOH jack. See
Figures 12-3, 12-4 ,
12-5 and “Alternate BGM Source Installation” on Page 12-9 .
See Chapter 10 - Universal Slot PCB Wiring for details.
Important!
If connecting a music source to RSTU, RSTU2, RDSU/RSTS, PSTU, PEKU, or
PESU standard telephone ports, an isolation transformer may be required as shown
in
Figure 12-4 to protect the music source from excessive current/voltage.
Each ACD Group can have a separate music source or Groups can share music sources in any
combination.
Music source port assignments are made in Program 14-3, Code 4. Music source timers are set in
Program 11-5 (1, 2, and 3).