486
Appendix/External Devices/Troubleshootin
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W
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Sa
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After-sales service
d
If you have problems with your FOMA terminal
Before requesting repairs, see the “Malfunction Checklist” in this manual.
If you still have problems, call at the technical inquiries number described on the back of the manual.
d
If, after contacting DoCoMo, you are informed that your FOMA terminal
is in need of repairs
Take your FOMA terminal to a designated repair shop. The repair shop is only open during business
hours. Take your warranty card with you.
■
During the warranty period
a
The FOMA terminal will be repaired free of charge in accordance with our written warranty policy.
a
Take the warranty card with you when requesting repairs. Even during the warranty period, charges will
apply for repairs if you cannot show the warranty card or if the malfunction or damage has resulted from
improper use.
a
Even during the warranty period, charges will apply for repairs if the malfunction has resulted from the
use of devices or consumable goods that are not specified by NTT DoCoMo.
■
The FOMA terminal may not be able to be repaired
The FOMA terminal may not be able to be repaired if the water reaction is found on the seal, if
corrosion is found to result from water exposure, condensation or perspiration, or if the internal
board is damaged or deformed. Even if the FOMA terminal can be repaired, charges will apply as
the repair is not under warranty.
■
After the warranty period has expired
You can request repairs although charges will apply.
■
Stock period of parts
Replacement parts (required for maintaining the functionality of the FOMA terminal) will be kept in
stock basically for a minimum of six years following the termination of production. However, note
that depending on the failure part repairs may not be able to perform owing to lack of repair parts.
Repairs may still be able to be performed even after the stock period has expired. Call at the
technical inquiries number described on the back of the manual.
■
Important
c
Do not attempt to adapt the FOMA terminal or its accessories by yourself.
a
Doing so may cause fire, injury or malfunction.
a
To prevent cross talk or network failure, the technical standard of the FOMA terminal or FOMA card is
provided by law. You are not allowed to use the FOMA terminal or FOMA card that does not comply with the
standard.
a
If you have adapted the FOMA terminal (a part has been replaced, adapted, coated, etc.) by yourself, repairs
can be accepted only if you restore the FOMA terminal to default (the factory settings). Repairs may be
rejected depending on the adaptation.
a
Even during the warranty period, charges will apply for repairs if the malfunction or damage has resulted from
adaptation.
c
Do not peel off the model name seal put on the FOMA terminal.
The model name seal is used as a certificate verifying that the FOMA terminal complies with the technical
standard. If the seal has been peeled off or replaced then cannot be confirmed, the technical standard
conformity cannot be verified, and repairs may be rejected.
c
The function settings or information about total call time may be cleared (reset) due to malfunction or repair of
the FOMA terminal. In this case, make the settings again.
c
Magnetic components are used for the following parts of the FOMA terminal. A cash card (ATM card, bank card),
etc, which is easily affected by magnetism, may become unusable if it is kept close to the components:
Neuropointer key, speaker, earpiece speaker
c
If your FOMA terminal gets wet or moist, immediately turn it off, remove the battery pack, and take the FOMA
terminal to a repair shop as soon as possible. However, the FOMA terminal may not be able to be repaired
depending on the condition.
