Emerson 2130 RBM Consultant Pro, Справочное руководство

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Obsolete Hardware
Although Emerson Process Management will honor all
contractual agreements and will make every effort to
ensure that its software packages are “backward com-
patible,” to take advantage of advances in newer hard-
ware platforms and to keep our programs reasonably
small, Emerson Process Management reserves the right
to discontinue support for old or out-of-date hardware
items.
Software Technical Help
1. Please have the number of the current version of
your software ready when you call. The version
number for software operating under Windows
®
is
displayed by selecting “About” under the Help
menu bar item.
2. If you have a problem, explain the exact nature of
your problem. For example, what are the error
messages?
(If possible, make a printout of the error
message.) When do they occur? Know what you
were doing when the problem occurred. For
example, what mode were you in? What steps did
you go through? Try to determine before you call
whether the problem is repeatable.
3. Please be at your computer when you call. We can
serve you better when we can work through the
problem together.
Software Technical Support
Emerson Process Management provides technical sup-
port through the following for those under support
agreement:
• Telephone assistance and communication via the
Internet.
• Mass updates that are released during that time.
• Interim updates upon request. Please contact
Emerson Process Management Product Support for
more information.
Returning Items
1. Call Product Support (see page 2) to obtain a return
authorization number. Please write it clearly and
prominently on the outside of the shipping
container.
2. If returning for credit, return all accessories
originally shipped with the item(s). Include cables,
software diskettes, manuals, etc.
3. Enclose a note that describes the reason(s) you are
returning the item(s).
4. Insure your package for return shipment. Shipping
costs and any losses during shipment are your
responsibility. 7COD packages cannot be
accepted and will be returned unopened.