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8-26 Troubleshooting
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Take out the ExpressBuilder DVD and restart the server.
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Is the OS broken?
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Use recovery process to recover the system.
The OS presents unstable operation:
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Did you update the system?
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Installing a network drive after installation of the OS may cause unstable operation. Use the ExpressBuilderR
DVD to update the system. (See Chapter 6.)
The system does not restart automatically when a stop error occurs, though the system is adjusted to automatically
restarting:
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When the system does not restart automatically, restart it manually.
The system restarts automatically when a stop error occurs, though the system is NOT adjusted to automatically
restarting:
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There is no problem about this issue.
Check the System Event Log to confirm that STOP error occurred.
Cannot turn the power OFF at the blue screen:
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If you want to turn off the power at the blue screen, execute forced shutdown (forced shutdown: continue to
press POWER/SLEEP switch for 4 seconds). The power will not be turned off if you press the switch for less
than 3 seconds.
The PXE boot (network boot) fails or the server is not found on the network:
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Is the cable connected properly?
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Connect the proper cable to the network port on the rear of the server. In addition, make sure that the used cable
conforms to the network interface standard.
‰
Is BIOS configuration correct?
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The internal LAN controller may be disabled with the BIOS SETUP utility of the server. Check the setting
with the BIOS setup utility.
‰
Have the protocol and service already configured?
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Install the distinctive network driver for the server. Make sure that the protocol, such as TCP/IP, and services
are properly specified.
‰
Is the transfer speed correct?
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Open the network property dialog box in control panel to specify the link speed and duplex value the same as
the value specified for HUB.
The Telnet Service is not installed.
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Adjust the computer name to 14 characters or less, and then install the Telnet Service according to <How to
install the Telnet Service>.
<How to install the Telnet Service>
1.
Click [Run] on Start menu.
2.
Type "tlntsvr /service" in the [Open] box, and click [OK].
3.
Click Start menu, point to [Control Panel] and click [Computer Management] and then click the [Services] to specify
whether the Telnet Service is registered.
* When the installation of Telnet Service is finished, there is no problem if the computer name is set to 15 characters