
36.
When the diagnostic operating instructions are displayed, do the following steps:
1.
Press Enter.
2.
Select the
Task Selection
option.
Note:
If the terminal type is not defined, you are prompted to
define it before you can proceed.
3.
Select the
Log Repair
option.
4.
Select the resource associated with the repair action. If the repair
action was reseating a cable or adapter, select the resource
associated with that repair action. If the resource associated with
your repair action is not displayed on the Resource List, select
sysplanar0
.
5.
Click
Commit
after you have made your selection.
37.
Exit from diagnostics in this partition and return to the AIX prompt.
38.
Have all the partitions in the list of A
xx
partitions you began recording in step 14 on page 188 been
processed?
v
Yes:
Continue with the next step.
v
No:
Go to step 34 on page 190 to process the next partition in the list you recorded in step 14 on page 188.
39.
If the system attention LED is still on, turn off the LED as described in “Activating and deactivating
LEDs” on page 200. This completes the repair. Return the system to the customer.
Note:
If during the processing of the list of open service action events, some service action events
remained open, further service actions might be required to complete the repair.
Closing a service call using Integrated Virtualization Manager
Perform these procedures to close problem numbers, clear hardware messages, and prepare the server to
return to the customer.
Follow this checklist before performing the procedures:
v
Return the server to the state that the customer normally uses, such as IPL type, IPL mode, and the
way the system is configured or partitioned.
Attention:
Before returning the system to the customer, remove the system from service mode. If the
system is left in service mode, it automatically places a call for service every two hours.
v
While you were performing the problem analysis on the original serviceable event, other
serviceable-event numbers might have been opened. Close all serviceable events that were opened as a
result of your service activity.
v
Ensure that server verification has been performed and there are no problems that require additional
service actions.
v
If the repair was done using the Integrated Virtualization Manager (IVM) online repair procedures,
ensure that the original serviceable event is now closed.
1.
Record the system reference code (SRC) or symptom and the location code of the field-replaceable
unit (FRU) you replaced, for future reference.
Chapter 3. Closing a service call
191
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