TabletKiosk Sahara NetSlate a525, User Manual

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Chapter 07:
Troubleshooting
USB Problems/Solutions
Problem Possible Cause Solution
An external device
does not work when
it is connected to one
of the USB ports.
The external device is
not receiving power.
Make sure that the external device is
plugged into an electrical outlet.
The external device is
defective.
Try connecting the external device to
another computer to determine if it
operates properly.
Windows is not rec-
ognizing the device
properly.
Disconnect the device, power it off, re-
connect the device and then turn it on.
Disconnect the device, power it off,
power it back on and then plug it back
into the computer.
Try the above two solutions, but plug
the device back in to the other USB
port.
Disconnect the device and power it off.
Shut off the Sahara NetSlate normally.
Power on the device and plug it in.
Power on the Sahara NetSlate.
Contacting Your Dealer
If you still have a problem, the next step is to contact the dealer
where you purchased your Sahara NetSlate a525.
Your dealer can determine
if the problem will require
that the computer be
taken to a service center
for repair. Before you call
your dealer, please have
the following information
available:
1. Which configuration
of the Sahara NetSlate
a525 do you have?
2.
What is the serial
number?