TabletKiosk Sahara NetSlate a525, User Manual

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Chapter 07:
Troubleshooting
Battery Problems/Solutions
Problem Possible Cause Solution
Beeping sound. The tablet’s battery is
low and Hibernation
mode is disabled.
Connect the computer to an external
power source immediately.
The battery packs are
warm after charging.
This is a normal
condition.
No action is required.
The battery LED indi-
cators do not light up
whether the batteries
are charging or not.
No power is connect-
ed to the computer.
Check the power source and make sure
the AC adapter is securely plugged into
both the Sahara NetSlate and the power
outlet.
The battery is above
10% charged.
Check the battery indicator icon in
the System Tray ( ) of the Windows’
Taskbar. When not attached to a power
source, the LED indicator will only light
up if battery power is very low.
The battery pack is
nearing the end of
its life.
Replace the battery pack. Use only bat-
teries recommended for use with the
Sahara NetSlate a525.
Battery life icon in
System Tray ( )
is not accurately
displaying the
remaining charge.
Battery Packs require
calibration.
Calibrate the battery pack as specified
in the chapter entitled Battery Care and
Usage .
The battery packs are
nearing the end of
their lives.
Replace the battery packs. Use only bat-
teries recommended for use with the
Sahara NetSlate a525.
Battery packs will
not charge when
attached to power
source.
Power source voltage
exceeds battery
specifications.
The smart battery pack in your Sahara
NetSlate will shutdown and refuse to
charge if power amperage or voltage
exceeds its rated specifications. Check
to make sure the power source is within
range of the power specifications listed
on the AC adapter that came with your
Sahara NetSlate a525.
Battery packs have
overheated.
Shutdown the Sahara NetSlate and
allow the batteries to cool down before
restarting.
AC adapter is not
compatible with
Sahara NetSlate.
Check to make sure that the AC adapter
used to charge the batteries is the unit
that came with your Sahara NetSlate.
If the AC adapter cable will not easily
fit into the DC charging jack on your
tablet, you probably have the wrong
AC adapter.