PerkinElmer OilExpress 4, User Manual

Page: 135 / 152

Maintenance and Troubleshooting . 135
Tip drop error Deck layout does not match
software – VersaTips are not in
position over the correct used tip
box (tips dropped on deck)
Check the options selected on the
Autosampler Setup dialog match
the deck configuration (refer to
Labware Configurations on
page 33)
Check that the tip boxes are
located correctly on the deck for
the current configuration
Before starting a new batch, review
the Reset Tip boxes dialog
Check that the tip boxes are
empty. Empty tip boxes, as
required. Update the Reset Tip
Boxes dialog, as required
If this fails to resolve the problem,
contact your PerkinElmer Service
Representative
Arm fails to drop disposable tips Contact your PerkinElmer Service
Representative
Autosampler collision The positioning of labware was
incorrect for the selections made
on the Autosampler Setup dialog
After serious a collision your
autosampler should not be used
until a PerkinElmer Service
Representative has checked the
deck calibration
Contact your PerkinElmer Service
Representative
Sample containers over the
allowed height were used
Deck layout does not match
software tip count
The system was moved or
modified and the deck requires
recalibration
Liquid is not dispensed
during a flush
System liquid tubing is not
immersed in system liquid
Click
Stop Analysis
Check the system liquid tubing is in
the liquid. Refill system liquid, if
required
Use the Prime button on the
Autosampler Control dialog to
Prime system 2–3 times more (until
there is no air in the tubing) before
running a batch. Refer to
Priming
the System on page 74