Troubleshooting and Diagnostics
162
P/N CLS151164 Rev. B
LabChip GX Touch/GXII Touch User Manual
PerkinElmer, Inc.
ProteinEXact Assay Failed Calibration
The ProteinEXact Assay may display pop-up windows indicating
failed calibration outcome only. Failed calibration indicates the
assay is not able to collect data.
Troubleshooting Assay Problems
For problems with assays, see the
Assay User Guide
for the
specific assay you are running. The Assay Guides contain common
problems that may occur for each type of assay, and suggested
solutions to resolve the problems.
The current version of the Assay User Guides are available on the
PerkinElmer web site at:
.
If the problem is not resolved by following the suggestions in the
Assay User Guide, Contact PerkinElmer Technical Support (see
).
Possible Causes
Recommended Actions
1. Standard area
measurement is outside
assay validation range.
Re-prepare the chip, making sure the reagents are
fresh, and retry calibration by performing another run
(see
AND/OR
Calibrate the Optics (see
).
If the problem is not resolved, contact PerkinElmer
Technical Support (see
2. Expected standard
arrival time is outside
assay validation range.
Perform the Removing Sipper Clogs procedure
describe in the
ProteinEXact Assay User Manual.
Re-prepare the chip, making sure the reagents are
fresh. Retry calibration.
If the problem is not resolved, contact PerkinElmer
Technical Support (see
