Troubleshooting and Diagnostics
164
P/N CLS151164 Rev. B
LabChip GX Touch/GXII Touch User Manual
PerkinElmer, Inc.
Computer Software Lock-Ups
If a computer or software lock-up occurs:
1
If the LabChip GxP option is installed, type your user name and
password on the
2
If this is not successful, or if the LabChip GxP option is not
installed, try to exit and then restart the LabChip GX Touch
software.
3
If this is not successful, exit the LabChip GX Touch software
using the
Task Manager
: (Access the Task Manager through
the Control Panel.)
4
If the
Task Manager
cannot be accessed, try one or all of the
following:
•
If a keyboard is connected, press the
Ctrl
,
Alt
, and
Delete
keys on the keyboard simultaneously.
•
Perform a hard reboot by turning off the computer (press and
hold the Power button) and then restarting it.
5
Contact PerkinElmer Technical Support (see
).
Cannot Connect to Remote CDR Server
If experiencing trouble connecting to the CDR server computer:
•
Ensure server security is not blocking the following server side
services from receiving incoming connections:
•
Sqlservr.exe TCP/1433 UDP/1434
•
SVNserve.exe TCP/3690 UDP/3690
•
Ensure that the server computer is reachable from the GX
Touch client by pinging it from DOS Command window on the
client computer.
•
Verify that the network provides a DNS for name to IP mapping.
•
The Windows Name Service will not work for name mapping
the SVN connection.
•
If the server computer does not have an entry in the DNS,
the server IP address must be used for mapping and the IP
address must be assigned statically.
