Preface
3
P/N CLS151164 Rev. B
LabChip GX Touch/GXII Touch User Manual
PerkinElmer, Inc.
Contact Us
If you have a question about a product that is not answered in this manual or online
Help, or if you need assistance with this product, contact the PerkinElmer
Technical Support Center from 8:00 A.M. to 8:00 P.M., Eastern Time, Monday
through Friday:
Phone: (US Toll Free):
800-762-4000
(Worldwide):
+1 203-925-4602
Fax:
+1 203-944-4904
Email:
Internet:
Before you call, have the following information available for the technical
representative:
•
Product serial number
•
Software version and firmware version (found by touching the Info View button
in the lower right corner of the LabChip GX Touch software)
•
If applicable, the
error number
shown in the LabChip GX Touch software or in
the log file.
Product Service and Customer Support Plans
PerkinElmer offers a full range of services to ensure your success. From our
original factory warranty through a comprehensive line of customer support plans,
PerkinElmer offers you Field Service Engineers and in-house Specialists who are
dedicated to supporting your hardware, software and application development
needs.
Phone: (US Toll Free):
800-762-4000
(Worldwide):
+1 203-925-4602
Fax:
+1 203-944-4904
Email:
Our programs can include such useful services as:
•
Preventive maintenance
•
Diagnostic servicing performed on-site by PerkinElmer field service engineers
or remotely via Technical Support
•
Validation performed on-site by PerkinElmer field service engineers
•
Extended use of the PerkinElmer Technical Support Center
•
Software updates
•
Parts, labor, and travel expense coverage
•
Other customized services upon request
Training For Your Product
Contact the PerkinElmer Center for Training and Development for information
about the availability of training courses for your product:
Phone: (US Toll Free):
800-762-4000
(Worldwide):
+1 203-925-4602
Fax:
+1 203-944-4904
