Troubleshooting and Diagnostics
165
P/N CLS151164 Rev. B
LabChip GX Touch/GXII Touch User Manual
PerkinElmer, Inc.
Zipping the Log Files
The Log Zipper on the Information window zips the LabChip GX
Touch log files and system info files and places the resulting
Diagnostics Log zip file in the specified folder. This utility packages
all of the log and diagnostic files together so the files can be
emailed to PerkinElmer Technical Support.
To zip the LabChip GX Touch diagnostics logs:
1
In the LabChip GX Touch software, touch the Information (
i
)
button in the lower right corner of any window to open the
InfoView window.
2
Touch the
Log Zipper
tab.
3
If desired, touch the
Browse
button to change the destination
folder of the zip file. By default, the zip file is saved to the
current user’s desktop.
4
Touch the
Zip
button. The Diagnostics Log zip file is saved to
the specified folder. The file name is DiagnosticsLog-
<date>_<time>.zip, where <date> format is YYYY-MM-DD and
<time> format is hh-mm-ss.
5
Touch the
Close
button to close the InfoView window.
