SERVICE MANUAL
4-38
9G9002 – 2011-08-15
Condition Code: 14-001 – Service Tool or Web Portal Internal Error
Condition Code: 20-154 – MCS Storage Media Failure
Web Portal Message
Log Message
DICOM Printer
StatusInfo
Severity
None
General Error in Web
Portal Subsystem
NORMAL
3-Notify
Description
An internal error occurred that is attributable to software components used by
service tool or Web Portal. (The Web Portal is based on the service tool
software, so the source of this error cannot be discerned.) This error code
represents any of a number of errors that indicate the internal software
functionality of the service tool or Web Portal subsystem failed.
System Impact
Service tool operations or Web Portal operations may not be functioning. The
DRE should be functional but may not respond correctly to the service/portal
function being run, or the function may fail.
Show at DS
False
DICOM Printer
Status
NORMAL
Unique Symb. ID
ERR_WP_INTERNAL
Web Portal Message
Log Message
DICOM Printer
StatusInfo
Severity
MCS: Internal
Communications
Failure
MCS failed to read/
write to the storage
media
ELEC DOWN
0-Fatal
Description
This error occurs when the Machine Control System (MCS) detects an error
while attempting to read from or write to the storage media. The error clears
only when power is cycled.
System Impact
The imager is unable to print films. The spooler is still able to accept and queue
jobs but new films will not be initiated. Films downstream of the affected
subsystem will be completed. All other films will be reprinted. [SI-1]
User Action
1. Shut down the laser imager, then restart the laser imager.
2. If the error persists, call for service
FE Action
Perform the actions below in sequence. If an action provides a resolution, do
not continue with the other actions.
1. De-energize then energize the laser imager.
2. Re-ghost the laser imager (see Additional Service Procedures,
“Upgrading
the Imager Flash Drive with a New Version of System Software – Ghosting”
).
3. Install a new hard drive (see Adjustments and Replacements,
“DRE
Motherboard and Flash Drive”
).
4. Install a new DRE motherboard (see Adjustments and Replacements,
“DRE
Motherboard Bracket”
).
Show at DS
True
DICOM Printer
Status
FAILURE
Unique Symb. ID
ERR_MCS_HARDDRIVE_ACCESS
