Diagnostics
9G9002 – 2011-08-15
4-47
Condition Code: 21-116 – Film Pickup Failed
Web Portal Message
Log Message
DICOM Printer
StatusInfo
Severity
Film Jam in Area 1
Film Supply: Film Pickup Failure.
Film did not lift successfully as
indicated by SOP sensor (S6).
FILM TRANS ERR 1-Alert
Description
This error occurs if, on the third successive attempt, the imager fails to pick up a
sheet of film as indicated by the Exposure Transport SOP sensor (S6). The film
has most likely fallen back down onto the cartridge. The error is cleared when a
film cartridge is removed and then re-inserted.
System Impact
Cannot print from the loaded film cartridge. The spooler is still able to accept
and queue jobs. [SI-2]
User Action
1. Close the film cartridge.
2. Remove the film cartridge from the laser imager.
3. Remove any misplaced films from
Area 1
.
4. If Area 1 did not contain misplaced films, take the cartridge to a dark room
and remove the cartridge cover. Remove any misplaced films and reapply
the cartridge cover.
5. Re-insert the cartridge.
FE Action
Perform the actions below in sequence. If an action provides a resolution, do
not continue with the other actions.
1. De-energize, and then energize the laser imager.
2. Do the following:
Check:
If an existing problem:
the film cartridge
Install a new film cartridge.
for a film jam
See
“Film Jam in Area 1 – Error Code 116 (Web
Portal code 21116)”
.
for an obstruction
Remove the obstruction.
all connectors and cables
Seat all connectors.
film separated sensor
Install a new sensor (see Adjustments and
Replacements,
“Film Contact Sensor”
).
the pickup home sensor
Install a new sensor (see Adjustments and
Replacements,
“Pickup Home Sensor”
).
the film contact sensor
Install a new sensor (see Adjustments and
Replacements,
“Film Contact Sensor”
).
the suction cups
Install new cups (see Adjustments and
Replacements,
“Suction Cup”
).
the vacuum pump
Install a new pump (see Adjustments and
Replacements,
“Vacuum Pump”
).
