SERVICE MANUAL
4-50
9G9002 – 2011-08-15
Condition Code: 21-119 – Film Contact Failure
Web Portal Message
Log Message
DICOM Printer
StatusInfo
Severity
Film Supply: Internal
Hardware Failure
Film Supply: Film
contact sensor (S4)
failed to confirm that
the pickup arm
assembly lowered and
contacted the film
FILM TRANS ERR
1-Alert
Description
This error occurs only while attempting to pick up a film or checking for film in
the cartridge. This error can occur when the contact sensor was active when
the pickup was at home, or when the contact sensor is stuck on. The most likely
cause of the error is a failed contact sensor (S4).
The error is cleared when a film cartridge is removed and then re-inserted.
System Impact
Cannot print from the loaded film cartridge. The spooler is still able to accept
and queue jobs. [SI-2]
User Action
1. Close the film cartridge.
2. Remove the film cartridge from the laser imager.
3. Re-insert the cartridge.
4. If the error persists, call for service.
FE Action
Perform the actions below in sequence. If an action provides a resolution, do
not continue with the other actions.
1. De-energize, and then energize the laser imager.
2. Do the following:
Check:
If an existing problem:
the film cartridge
Install a new film cartridge.
for a film jam
Remove films.
all connectors and cables
Seat all connectors.
the pickup home sensor
Install a new sensor (see Adjustments and
Replacements,
“Pickup Home Sensor”
).
the film contact sensor
Install a new sensor (see Adjustments and
Replacements,
“Film Contact Sensor”
).
FE Action
(continued)
3. Install a new pickup assembly (see Adjustments and Replacements,
“Pickup
Assembly”
).
Show at DS
True
DICOM Printer
Status
WARNING
Unique Symb. ID
ERR_UP_FILM_CONTACT
Logged for RMS
[CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size]
