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7. MAINTENANCE ACTIONS

7-17

7.4

Startup Suppression on Serious Failure Detection

For protection of hardware, the Equipment suppresses its own startup when any of the
following factors is detected at the startup of Windows®:



Fan abnormality



Remote shutdown input

< NOTE >
For the cases of “Remote shutdown input” shown above, suppression of startup takes
effect only when automatic shutdown has been enabled in the “RAS Setup” window. The
startup cannot be suppressed unless the automatic shutdown is enabled. For how to use
the “RAS Setup” window, see

HF-W2000 Model 35/30 RAS Features Manual

. It should

also be noted that detection of a remote shutdown input causes the Equipment to stop
with a blue screen displaying a STOP error code. For details of the STOP error code, see
Section 6.2, “STOP Error Code”.

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Summary of Contents for HF-W2000 30

Page 1: ...WIN 62 0060 08 ...

Page 2: ...WIN 62 0060 08 ...

Page 3: ...ression engine of certain software included in this product uses Zlib which is copyrighted as follows Zlib ver 1 2 3 Copyright 1995 2005 Jean loup Gailly and Mark Alder First Edition July 2011 WIN 62 0060 obsolete Second Edition September 2011 WIN 62 0060 01 obsolete Third Edition March 2012 WIN 62 0060 02 obsolete Fourth Edition July 2012 WIN 62 0060 03 obsolete Fifth Edition February 2013 WIN 62...

Page 4: ...R Indicates an imminently hazardous situation which if not avoided will result in death or serious injury WARNING Indicates a potentially hazardous situation which if not avoided can result in death or serious injury CAUTION Indicates a potentially hazardous situation which if not avoided will or can result in minor or moderate injury NOTICE Indicates a potentially hazardous situation which if not...

Page 5: ... the Equipment because it contains a hard disk drive If the Equipment is dropped or its enclosure is damaged disconnect the power cord plug from the outlet and then contact your distributor or maintenance personnel Using the Equipment without inspection and if necessary repair may lead to fire or an electric shock In addition do not give any strong shock to the Equipment when unpacking or moving i...

Page 6: ...ptions or replacing components If any other hardware is used for such upgrade or replacement correct operation of the Equipment will not be guaranteed Avoid using the Equipment in a dusty or corrosive environment Otherwise a machine failure may result Do not apply shock when unpacking or carrying the Equipment Otherwise a machine failure may result Be sure to provide sufficient clearances for the ...

Page 7: ...ardous voltage Do not open the cover of the power supply unit Otherwise death or serious injury due to electric shock may result See Chapter 2 on page 2 1 Ensure required installation clearance around the Equipment If the airway of the Equipment is blocked the internal temperature rises and the Equipment may burn out or fail See Subsection 1 2 2 Installation conditions See Section 3 1 on page 3 1 ...

Page 8: ... proper rating and meets local safety requirements whatever applicable Otherwise an electric shock or machine failure may result See Section 1 4 on page 1 9 Hazardous rotating object Persons other than customer engineers must not detach any fan or fan guard Never put a finger or any object in the rotary Otherwise injury due to entrapment may result See Chapter 2 on page 2 1 During work do not touc...

Page 9: ...uipment may not start or the data may be lost because of inconsistency of the configuration information See Section 5 4 on page 5 21 Be sure to shut down the OS disconnect the power cord plug from the outlet and wait at least one minute before you detach or attach the vertical stand Falling or dropping of the Equipment vertically placed on the desktop may cause injury Be sure to attach the vertica...

Page 10: ...e to route power cords away from interface cables as well as from power cords and interface cables of any third party devices such as PCs Otherwise a machine failure or malfunction may result Before connecting or disconnecting an interface cable shut down the OS both on the Equipment and on the target device as well as disconnect both the Equipment power supply cord from the outlet and the power s...

Page 11: ...eptacle Erroneous insertion may cause damage to the USB interface connector Do not plug or unplug a USB device while the Equipment is running online during system operation Such action may affect the running application See Section 2 3 on page 2 8 If an emergency power off abrupt disconnection of power cord plug from the outlet or turning off of mains power breaker without shutting down the OS is ...

Page 12: ...e you insert or extract an extended board Failure to do so may cause damage to the Equipment See Section 5 4 on page 5 5 Be sure to reattach a stopping panel to an unused slot from which an extended board is extracted If the Equipment is used with an exposed unused slot a machine failure may result See Section 5 4 on page 5 14 See Section 5 4 on page 5 17 Be sure to disconnect the external cables ...

Page 13: ...tory of HDDs so that they are not inadvertently mixed Never remove the HDD if the corresponding HDD status lamp is off Otherwise the stored data will be destroyed When you replace an HDD while the Equipment power is on first stop the power supply to the target HDD by placing the HDD into OFFLINE state in the Hardware status window Never attempt HDD replacement before this window is ready e g immed...

Page 14: ...entory of HDDs so that they are not inadvertently mixed Each Equipment contains uniquely assigned HDD serial numbers in its own RAID1 configuration information Accordingly if you create a copy of the existing HDD without using the RAID1 rebuilding process the copy will be recognized new and invalid This new HDD if installed in the drive bay will not start up the Equipment Maintenance of a disk arr...

Page 15: ...an HDD Otherwise the stored data may be destroyed Observe the work order and follow the given instructions Otherwise the stored data may be lost See Section 9 5 on page 9 11 See Section 9 5 on page 9 12 Do not replace with an HDD previously used in any RAID level Otherwise the Equipment may not start up or you may lose data stored in the HDD due to inconsistency of the RAID1 configuration informat...

Page 16: ...as a different serial number as part of RAID1 configuration information Therefore if you copy the contents of an HDD to another HDD without using the rebuild function of the software RAID1 construction utility the HDD with the copied contents is recognized as an invalid medium Even if you mount the HDD to a drive bay the Equipment will not start Maintenance of a disk array system requires a high l...

Page 17: ...Ds Otherwise the data in the HDDs may be lost or failure may result See Section 10 4 on page 10 9 See Section 10 4 on page 10 12 Do not use an HDD previously used for software RAID1 in place of a new HDD Otherwise the Equipment may not start up or the data in the HDDs may be lost because of RAID1 configuration information mismatch or other reasons See Section 10 5 on page 10 16 See Section 10 5 on...

Page 18: ...own risk When software RAID1 is used you cannot replace an HDD while the power is on When you replace an HDD make sure the power is off See Section 10 5 on page 10 20 If you manually select the direction of rebuild during a rebuild process make sure you select the right direction Otherwise the data stored in the HDDs may be lost Until rebuild is complete avoid shutting off the power for the Equipm...

Page 19: ...EN AND INTERLOCKS AVOID EXPOSURE TO THE BEAM RADIATIONS LASER VISIBLES ET INVISIBLES DE CLASSE 3B EN CASD OUVERTURE EVITER TOUTE EXPOSITION DIRECTE AU FAISCEAU KLASSE 3B SICHTBARE UNO UNSICHTBARE LASERSTRAHLUNG WENN GEOFFNET DIREKTEN KONTAKT MIT DEM STRAHL VERMEIDEN KLASS 3B SYNUG OCH OSYNLIG LASERSTRALNING NAR DENNA DEL AR OPPNAD UNDVIK ATT DIREKT EXPONERA DIG FOR STRALNINGEN ATTENTION VORSICHT V...

Page 20: ... whatever applicable 6 Disposing of Lithium Battery EU Note The symbol shown left is applicable only within the European Union pursuant to Article 20 Information for end users and Annex II of Directive 2006 66 EC The Equipment uses a lithium battery When detaching the lithium battery observe the instructions in Section 5 5 Replacing Lithium Battery When disposing of the lithium battery observe loc...

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Page 22: ...examples show the results of such calculations by 2n to the right of the equals signs 1KB kilobyte 1024 bytes 1MB megabyte 1 048 576 bytes 1GB gigabyte 1 073 741 824 bytes As for disk capacities they must be calculated using the formula 10n Listed below are the results of calculating the above example capacities using 10n in place of 2n 1KB kilobyte 1000 bytes 1MB megabyte 10002 bytes 1GB gigabyte...

Page 23: ... 3 6 1 Inserting DVD disk 3 5 3 6 2 Removing DVD disk 3 5 3 6 3 Using DVD drive in vertical position 3 6 3 6 4 Operation at trouble occurrence 3 6 3 7 Power Control over LAN 3 7 3 7 1 How to enable WOL 3 7 3 7 2 How to perform power ON over LAN 3 8 3 7 3 Magic Packet frame format 3 9 3 8 Serial Port Setting 3 9 3 9 Built in LAN Interface 1000BASE T 100BASE TX 10BASE T 3 9 3 10 Notes on LAN Interfa...

Page 24: ...cting extended board 5 5 5 4 1 2 Extended board types 5 6 5 4 1 3 Inserting extracting extended board on HJ 2035 5 10 5 4 1 4 Inserting extracting extended board on HJ 2030 5 15 5 4 2 Inserting extracting main memory 5 19 5 4 2 1 Before inserting extracting main memory 5 20 5 4 2 2 Inserting extracting main memory 5 20 5 4 2 3 After inserting extracting main memory 5 21 5 4 3 Detaching attaching h...

Page 25: ...ons on Maintenance Services 8 6 8 4 Notes on Power Options of Windows 7 8 7 CHAPTER 9 RAID1 9 1 9 1 What Is RAID1 9 1 9 2 Setup 9 2 9 2 1 Outline of setup 9 2 9 2 2 Procedure of new setup 9 2 9 3 Monitoring of RAID1 Status 9 3 9 3 1 Status monitoring via HDD status lamps 9 3 9 3 2 Status monitoring via the Hardware status window 9 4 9 4 Recovery from Failure 9 5 9 4 1 Detecting a failure 9 5 9 4 2...

Page 26: ...s 10 15 10 5 Preventive Maintenance 10 16 10 5 1 Creating backup HDD 10 16 10 5 2 Performing restoration from backup HDD 10 18 10 5 3 Performing periodical HDD replacement 10 20 10 5 4 Check and restoration of error areas on an HDD 10 22 10 6 Software RAID1 construction utility 10 23 10 6 1 Overview of software RAID1 construction utility 10 23 10 6 2 Starting and exiting the utility 10 24 10 6 3 S...

Page 27: ...ositions on HJ 2035 5 8 Figure 5 2 Extended Board Types and Mounting Positions on HJ 2030 5 9 Figure 5 3 Unmounting the Cover of the Equipment 5 10 Figure 5 4 Removing the Screw Fixing the Riser Unit on HJ 2035 5 11 Figure 5 5 Detaching the Riser Unit on HJ 2035 5 11 Figure 5 6 Reattaching the Riser Unit on HJ 2035 5 12 Figure 5 7 Detaching the Stopping Panel from the Target Slot on HJ 2035 5 13 F...

Page 28: ...mance Monitor Counters Useful in System Load Monitoring 6 7 Table 7 1 Triggers for Collecting Memory Dump 7 6 Table 7 2 Maintenance Support Commands 7 18 Table 7 3 Log Information Saved by logsave Command 7 20 Table 7 4 Error Message with logsave Command 7 20 Table 7 5 Completion Messages with mdump Command 7 22 Table 7 6 Error Messages with mdump Command 7 22 Table 7 7 Error Messages with created...

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Page 30: ... mounted in any of the said extended slots follow the environmental specifications for such a device Item Specifications Ambient temperature Operating or idle 5 to 40 C for altitudes up to 1000 m 5 to 35 C for altitudes more than 1000 m up to 2000 m Inventory 10 to 60 C Temperature gradient 10 K h or less Humidity 20 to 80 RH non condensing Humidity gradient 10 RH h or less Dust 0 3 mg m3 or less ...

Page 31: ...r or generator Near a device or instrument generating a strong magnetic field e g a magnet Dusty places Places with vibration Places where there is corrosive gas Places where there is vibration due to sound pressure e g near a device or instrument generating beeps or alarm tones NOTE Even when the power supply is disconnected the Equipment has components such as timer continuously running on batte...

Page 32: ...External Views of Operator Access Areas Do not sit on the Equipment or place any object on the Equipment Reserve clearances for operation service and installation according to Table 1 1 and relevant figures Figure 1 1 through Figure 1 4 For the vertical stand see Subsection 5 4 4 Detaching attaching vertical stand The Equipment is air cooled by a fan As air is sucked in from the front and out from...

Page 33: ... mm Height Width Depth Front Rear Left Right Front Rear Left Right 93 325 356 500 600 200 200 50 80 10 10 500 600 200 200 Front Rear Equipment horizontally placed Figure 1 1 Clearance for Operation and Service Top View 50 80 10 10 Equipment horizontally placed Front Rear 50 80 10 10 Equipment vertically placed Front Rear Figure 1 2 Installation Clearance Top View Side View ...

Page 34: ...1 GETTING STARTED 1 5 Figure 1 3 Horizontal Placement on Desktop Figure 1 4 Vertical Placement on Desktop ...

Page 35: ...rm only Frequency 50 60 Hz with the tolerance of 3 Hz Momentary power outage 20 ms or less Outlet with grounded neutral connection further protected with earth leakage breaker Grounding of Class D formerly Class 3 in compliance with Electric Apparatus Engineering Regulation thereby sustaining normal operation of high density LSI circuits and protecting abnormal voltage in the Equipment as caused b...

Page 36: ...t Sudden power disconnection without shutting down the OS may corrupt file If there is a cable for external contact point ensure that it is connected to the EXT external control Because a maximum voltage of 40 V dc may be applied to this cable through the relay load erroneous connection of this cable to a wrong connector may cause a failure NOTE Procure a power cord with a 2 pole 3 wire plug with ...

Page 37: ...operating procedures and adjustment methods see machine shipped instruction manuals 3 Connect the mouse cable connector and the keyboard cable connector in the correct orientation The USB mouse and the USB keyboard are each connectable to any of front USB ports and rear USB ports 4 FCC NOTICE To comply with FCC regulations all interface cables display interface keyboard interface and mouse interfa...

Page 38: ...itute 2 NEMA National Electrical Manufacture s Association 3 IEC International Electrotechnical Commission 4 CEE International Commission on Rules for the Approval of Electrical Equipment 5 BS British Standard Institution 6 AS Standards Association of Australia Table 1 2 Power Cord and Plug Identification Input rating Plug configuration Reference standards Cord and connector 100V 120V North Americ...

Page 39: ...can be damaged by dust Clean the Equipment mainly the front area Once in a while remove dust from the peripheries especially the lower part and grooves in the cabinet with a vacuum cleaner or some sort b Observe instructions in this manual which are the basics of handling the Equipment c For details of handling cleaning and so on see applicable chapters 3 Maintenance of the Equipment In performing...

Page 40: ...lacing an HDD on D Model of HJ 2035 follow the procedure in Subsection 9 5 3 Performing periodical HDD replacement In addition when replacing an HDD on B Model of HJ 2030 follow the procedure in Subsection 10 5 3 Performing periodical HDD replacement When replacing an HDD on A Model of HJ 2035 or HJ 2030 do not hot plug an HDD Otherwise a machine failure or HDD failure may result Be sure to shut d...

Page 41: ...ate the RESET switch it is the best practice to use an eject pin If you cannot procure one use a pin that is strong enough and fits into the hole on the front panel 2 When using the USB port ensure the mating direction of the USB connector and insert it slowly into the port 3 When using the front USB ports pay attention to your insertion extraction of the USB connector so as not to cause damage 4 ...

Page 42: ...connector and insert it slowly into the port Figure 2 2 Elements in Operator Access Areas Rear View on HJ 2035 Video ports Upper Analog RGB Lower DVI D LAN ports 1000BASE T 100BASE TX 10BASE T Line speed lamp ACT LINK lamp Serial port COM1 Audio ports Left LINE IN Right LINE OUT Ventilation outlets AC inlet Rear USB ports 4 ports Extended slots 1 PCI bus slot 2 PCI E 1 bus slot 3 PCI E 8 bus slot ...

Page 43: ...ternal Construction See Figures 2 4 through 2 6 Power supply unit DVD drive Front fan inside chassis Drive bay 2 Drive bay 1 RAID board Motherboard Riser unit Figure 2 4 Internal Construction Internal View on D Model of HJ 2035 ...

Page 44: ...bay 2 Drive bay 1 Power supply unit Riser unit Figure 2 5 Internal Construction Internal View on A Model of HJ 2035 DVD drive Front fan inside chassis Drive bay 2 Drive bay 1 Power supply unit Motherboard Figure 2 6 Internal Construction Internal View on A Model of HJ 2030 ...

Page 45: ...n 4 8 1 Connector specifications RAS external contact interface 25 pins EXT option Provides an external control interface See Subsection 4 8 1 Connector specifications Video port analog RGB Connects the analog display interface cable See Subsection 4 8 1 Connector specifications Video port DVI D Connects the digital display interface cable See Subsection 4 8 1 Connector specifications PCI slot PCI...

Page 46: ...use the digital LED for status indication to display user defined statuses from a user application program refer to HF W2000 Model 35 30 RAS Features Manual Color of status target identification LED Status target Red RAS status Green Application status Orange BIOS status ACT LINK lamp Lamp indicator Status On green The link is established Power is supplied to both the Equipment and the connection ...

Page 47: ...will not be affected by the USB device you desire to use online during system operation USB 2 0 is an ultrahigh speed data transfer bus Use the shortest possible cable because the length may affect the transfer performance It should also be noted that a communication error may result from not using a USB 2 0 compatible cable Consult cable vendors for the cable specifications See Section 4 9 Miscel...

Page 48: ...tion 1 Confirm that the power cord plug is connected to the outlet 2 In the status above confirm that the DRIVE STBY Drive Access Standby lamp is lit 3 Turn on the externally procured display unit customer s responsibility 4 Press the Power switch see Section 2 1 External Views of Operator Access Areas 5 When the power on sequence is completed the DRIVE STBY lamp turns off and the STATUS lamp turn...

Page 49: ...ows 7 the monitor on resume may sometimes show stripe noises in the upper area which will disappear when you redraw the display e g by dragging a window Such noises do not adversely affect the processing of the running application programs If you wish to make the monitor screen go blank sleep in a specified amount of no operation time instead of turning off the monitor set Turn off the display to ...

Page 50: ...wer At this point the STATUS lamp turns off and the DRIVE STBY Drive Access Standby lamp turns on How to stop the OS Windows 7 Professional To stop the OS click Start menu in the lower left corner of the screen display and click Shut Down button in the menu This automatically shuts down the OS and turns off the primary power thus leaving the Equipment only supplied with the auxiliary power At this...

Page 51: ... information is lost For this reason never execute emergency power off except when power must be disconnected urgently because of malfunction If power is disconnected at the source the Equipment may not be recovered automatically In a situation where the Equipment power has to be disconnected urgently or in the following emergency cases disconnect power at the source When the Equipment itself seem...

Page 52: ...l noise vibration or machine failure may result 3 6 1 Inserting DVD disk 1 Press the eject button gently to open the disk tray 2 Set a DVD disk with label facing up onto the disk tray 3 Push the disk tray in and the disk tray enters into the DVD drive Front view of the Equipment disk tray opened DVD disk tray Lamp Eject button Manual emergency eject hole Front view of DVD drive Figure 3 1 Front Vi...

Page 53: ...g data to the DVD disk the DVD drive becomes unable to complete the ongoing write operation and eventually becomes unusable Under Windows XP the DVD drive disappears from the OS elements such as My Computer In such a case perform the following operation In addition prohibit the use of the error encountered DVD disk because a permanent disk failure is likely 1 Stop the Equipment according to Sectio...

Page 54: ...ocedure in Subsection 3 7 2 How to perform power ON over LAN For details of the Magic Packet frame see Subsection 3 7 3 Magic Packet frame format Even if you don t enable WOL you might be able to use WOL But when you want to use WOL certainly you must follow the procedure in 3 7 1 How to enable WOL 3 7 1 How to enable WOL By following the procedure below you can set up WOL The display image assume...

Page 55: ...for transmitting the Magic Packet frame Note 1 Wired for Management WfM is the hardware specifications guideline proposed by Intel Corporation for managing internetworked PCs Note 2 Magic Packet technology is the technology developed by AMD Corporation for remotely waking up internetworked computers Specifically follow the steps below to perform power ON of the Equipment over LAN 1 Connect the pow...

Page 56: ...n Implement proper measures so that the Magic Packet frame transmission always takes place while the primary power of the Equipment is off If the transmission of Magic Packet frame takes place during actual turning off of the primary power after the completion of OS shutdown process the Equipment may restart without turning off the primary power or become incapable of WOL 3 8 Serial Port Setting T...

Page 57: ... the WOL function becomes unusable Certain combinations with connected hubs may cause the autonegotiation function to fail and adversely affect communications with other devices When the autonegotiation function does not operate properly set up the LAN interface as shown below Specifications of Hub Specifications of LAN Interface Speed Duplex 10Mbps half duplex 10Mbps Half duplex 10Mbps full duple...

Page 58: ...3 OPERATION 3 11 4 In the Device Manager window opened click Network adapters node to expand 5 Click Link Speed tab ...

Page 59: ...ndow 10 Close the Control Panel window Note In the event that you set up the LAN interface to full duplex and the connected hub does not accept the fixed setting of full duplex a communication error such as packet loss may result Be sure to set up the LAN interface and the connected hub so that their duplex settings are compatible with each other 2 Steps for Windows 7 1 At the OS startup log on to...

Page 60: ...In the Device Manager window opened click Network adapters node to expand Then double click the target adapter icon to open its properties window The adapter icons represent the LAN interface types 5 Click Link Speed tab ...

Page 61: ... close the properties window 8 Close the Device Manager window 9 In the System Properties window click OK button to close the window 10 Close the Control Panel window Note In the event that you set up the LAN interface to full duplex and the connected hub does not accept the fixed setting of full duplex a communication error such as packet loss may result Be sure to set up the LAN interface and th...

Page 62: ...s assigned to LAN Port 2 and Intel R 82574L Gigabit Network Connection 2 is assigned to LAN Port 1 To find the auto assignment result of LAN adapters to LAN ports under Windows 7 follow the steps below 1 Click Start click Control Panel click System and Security and click System 2 In the System Properties window opened click Device Manager button 3 In the Device Manager window opened click View men...

Page 63: ...3 OPERATION 3 16 4 In the tree view click to expand ACPI x86 based PC node and then click to expand Microsoft ACPI Compliant System node 5 Click to expand PCI bus node ...

Page 64: ...rks at a 1000Mbps speed it is required that you verify connection with the target hub in advance When the 1000Mbps link goes unstable one of the following actions may recover the stability of the link Use an appropriate LAN cable with the length of 20 m or longer to less than 100 m Be sure to use a UTP cable of category 5e or higher Change the value of Gigabit Master Slave Mode to Force Master Mod...

Page 65: ...t the Equipment to cause the new setting to take effect 2 Steps for Windows 7 1 Do steps 1 through 4 in Subsection 3 10 3 How to set up link speed and duplex mode 2 Click Advanced tab and select Gigabit Master Slave Mode in Settings list box 3 Click Value drop down list and change selection to Force Master Mode 4 Click OK button Then restart the Equipment to cause the new setting to take effect ...

Page 66: ... of data to be processed When multiple LAN adapters are installed and used it requires a very long time for the CPU to complete processing of all the interrupt requests from multiple LAN adapters Where multiple LAN adapters are installed and used check if the expected performance is reached on each built in LAN adapter and additionally installed LAN adapter If not either adjust the load imposed by...

Page 67: ...st box and confirm the current Value setting for the selected parameter If you wish to change the currently selected value click Value drop down list and change selection to a new value These actions are exemplified by lefthand screenshots following the substeps a through e below a Adaptive Inter Frame Spacing Compensates for excessive Ethernet packet collisions by dynamically controlling back to ...

Page 68: ...would continuously transmit flow control frames and affect the entire networks to which the Equipment connects if Generate or Generate Respond is selected for the flow control value When necessary disable the flow control by this Equipment or disable the flow control by the hub to which the Equipment connects Furthermore apply an appropriate network design to avoid possible overload because receip...

Page 69: ...s used by the driver when copying data to the protocol memory e Transmit Buffers previously called Transmit Descriptors Defines the number of Transmit Buffers which are data segments that enable the adapter to track transmit packets in the system memory 4 When you finish the setting changes click OK button ...

Page 70: ...k link to Intel R Ethernet Server Adapter I340 T2 has been disconnected Display of the link target name may differ depending on the installed LAN adapter The said collecting action for the link state event logs can be suppressed by changing the LAN adapter settings according to the steps below Be noted however that this setting change also suppresses the collecting action for the link connection d...

Page 71: ...isplay settings follow the procedure below The display image assumes Windows 7 but it is similar under Windows XP NOTE Prior to changing the display settings stop running animations if any 3 11 1 How to set up single display environment When you connect one display unit to the Equipment follow the procedure below 1 Right click an empty space on the desktop and select Graphics Properties in the dro...

Page 72: ...ck OK button If the changes include resolution or refresh rate a confirmation dialog below will appear In such a case click OK button in the dialog to keep the setting change NOTE Resolution options selectable by default include resolution values beyond the limit supported by the connected display unit If you inadvertently select a resolution value exceeding the said limit the display unit will st...

Page 73: ...In Clone Displays mode the two displays provide the same images with common resolution color depth and refresh rate It is required to ensure the capabilities of the two display units e g maximum resolutions and maximum refresh rates prior to connecting them In Extended Desktop mode the two displays provide one large desktop with resolutions color depths and refresh rates independently available pe...

Page 74: ...ck Display and then click Multiple Displays 3 In the right pane set Operating Mode list to Clone Displays 4 If you wish to specify resolution color depth and refresh rate settings commonly applicable to the two display units do step 3 in Subsection 3 11 1 5 When you finish the setting changes click OK button If the changes include resolution or refresh rate a confirmation dialog below will appear ...

Page 75: ... for each display unit repeat step 3 in Subsection 3 11 1 for each display unit 5 When you finish the setting changes click OK button If the changes include resolution or refresh rate a confirmation dialog below will appear In such a case click OK button in the dialog to keep the setting change NOTE In Extended Desktop mode the display specified as secondary cannot show animations Play animations ...

Page 76: ...own by remote shutdown signal input Remote notification Drive used hours monitoring RAS library functions Dimensions W D H 325 356 93 mm excluding vertical stand and rubber feet Mass About 6 kg Rush current 35 A or less 100 Vac Leakage current 1 mA or less Rated power consumption 270 VA Power supply 100 240 Vac 10 wide range input 1 vwxy defines the type of OS where the combination of 6EW Microsof...

Page 77: ...SMART Digital LED for status indication Dimensions W D H 325 356 93 mm excluding vertical stand and rubber feet Mass About 5 kg Rush current 35 A or less 100 Vac Leakage current 1 mA or less Rated power consumption 270 VA Power supply 100 240 Vac 10 wide range input 1 vwxy defines the type of OS where the combination of 6EW Microsoft Windows XP Professional 32bit Embedded License 9EW Microsoft Win...

Page 78: ...Hz True 32bit 60Hz 1024 768 High 16bit 60Hz True 32bit 60Hz 1280 1024 High 16bit 60Hz True 32bit 60Hz 1600 1200 High 16bit 60Hz True 32bit 60Hz 1680 1050 High 16bit 60Hz True 32bit 60Hz 1920 1200 High 16bit 60Hz True 32bit 60Hz Refresh rates are those tested on available monitors at Hitachi Because such refresh rates and resolutions are monitor dependent your monitor may not fully support these se...

Page 79: ... D0000 to DFFFF the space may be occupied with any existing devices or subject to future BIOS allocation for the then standard adapter Accordingly it is least suggested to use the extended BIOS space for configuring a new device Otherwise a conflict between devices may cause a malfunction 3 Even when 4 GB or greater main memory is physically mounted the maximum usable memory size is limited to app...

Page 80: ...0B1 Interrupt controller 2 00B2 to 00B3 Power management controller 00B4 to 00BD Interrupt controller 2 00C0 to 00DF DMA controller 2 00F0 Coprocessor 0240 to 025F RAS LSI register 0290 to 029F Super I O 02F8 to 02FF Serial port 2 COM2 03F8 to 03FF Serial port 1 COM1 04D0 to 04D1 Interrupt controller 0CF8 PCI configuration address 0CF9 Reset controller 0CFC PCI configuration data 1000 to 103F ACPI...

Page 81: ...all PCI devices IRQ10 not used not used IRQ11 not used not used IRQ12 reserved reserved IRQ13 Coprocessor Coprocessor IRQ14 not used not used IRQ15 not used not used IRQ16 LAN1 PCI Express Slot 3 IRQ17 LAN2 IRQ18 PCI Express Slot 2 IRQ19 not used IRQ20 PCI Slot 1 IRQ21 SATA SMBus IRQ22 SATA IRQ23 USB Notes 1 IRQ numbers for PCI slots assume use of INTA terminal 2 Assignment of IRQ numbers to inter...

Page 82: ...enu or a menu group displayed at the top of the screen or Used to select an item or an individual item in each menu group or Used to select a setting value The value that can be set for a selected item is switched by operating these keys Space Used to select a setting value When there are only two setting conditions this key switches the conditions as if using a toggle switch Tab When setting a da...

Page 83: ... the reset button at an error occurrence during OS startup shutdown For details of memory dump see Section 7 2 Memory Dump Collecting Feature QuickBoot Mode Disabled A setting change to Enabled causes memory check processing to be skipped thereby shortening the startup time Keep the Disabled setting in practical use Correctable ECC Error Pass Selects upon encountering a correctable ECC error wheth...

Page 84: ... Scan Enabled PCI Parity Error Detection Enabled I O Device Configu ration Serial port A Enabled Do not change the default settings Base I O address 3F8 Interrupt IRQ4 Serial port B Enabled Base I O address 2F8 Interrupt IRQ3 Hyper Threading Disabled EIST Enabled Turbo Boost Disabled No Execute Mode Mem Protector Enabled Legacy USB Support Enabled Specifies whether to run USB devices under BIOS Wh...

Page 85: ...ernal Shell Sets the boot device priority in starting up the OS Do not change the default setting Exit Exit Saving Changes Saves the contents changed in the setup into SPI ROM and reboots the Equipment Exit Discarding Changes Discards the contents changed by setup of this time and reboots the Equipment with the setting previously saved in SPI ROM Load Setup Defaults Reads the default setting value...

Page 86: ...t of the Equipment shows a POST code corresponding to the fault location along with a message on the monitor screen or several beeps thus notifying the user of a fault detection The digital LED for status indication shows POST codes during the startup of the Equipment The digital LED for status indication comprises 7 segment panels and status target identification LEDs The display content on these...

Page 87: ...eck if the keyboard and the mouse are not faulty C0 Fault in main memory is suspect Check if main memory is properly mounted E0 Rotation of the power supply fan is abnormal Check if the fan is operating normally E1 Rotation of the front fan is abnormal Check if the fan is operating normally F2 A backup HDD is physically installed Disconnect the power supply to the Equipment and physically deinstal...

Page 88: ...iews of Operator Access Areas 1 Serial port COM1 Pin Signal name Pin Signal name 1 CD 6 DSR 2 RD 7 RTS 3 TD 8 CTS 4 DTR 9 RI 5 GND 2 USB port front and rear Pin Signal name Pin Signal name U1 5V L1 5V U2 USB D0 L2 USB D1 U3 USB D0 L3 USB D1 U4 GND L4 GND 3 LAN port RJ 45 modular jack 8 pin Pin Signal name 100BASE TX 10BASE T 1000BASE T 1 TX TRD0 2 TX TRD0 3 RX TRD1 4 NC TRD2 5 NC TRD2 6 RX TRD1 7 ...

Page 89: ... Signal name Pin Signal name 1 R 9 5V 2 G 10 GND 3 B 11 NC 4 NC 12 DDCDATA 5 GND 13 HSYNC 6 R GND 14 VSYNC 7 G GND 15 DDCCLK 8 B GND 6 Audio port LINE IN and LINE OUT 3 5mm stereo mini jack 1 2 3 Plug Body mold Audio cord Note Use an audio cord having the body diameter less than 10 mm If the body diameter exceeds 10 mm LINE IN and LINE OUT cords cannot be connected at a time because their bodies i...

Page 90: ... I O port EXT male connector HJ 7815 21 or HJ 7815 22 for this connector in combination with extended serial port male connector option 1 14 13 25 Pin Signal name Pin Signal name 1 MCALL_1 14 MCALL_2 2 GENDO0_1 15 GENDO0_2 3 GENDO1_1 16 GENDO1_2 4 WDTTO_1 17 WDTTO_2 5 PSDOWN_1 18 PSDOWN_2 6 GENDI0_1 19 RMTPWRON_2 GENDI2_2 7 RMTSTDN_1 GENDI_1 20 RMTSTDN_2 GENDI_2 8 RMTRESET_2 21 GENDI1_2 9 CPUSTOP_...

Page 91: ...dc max external power supply required Load current Steady 0 1 A max point Rush 0 6 A max point 100 ms Dielectric strength 250 V ac 1 minute Applicable load Relay clamp diode required Buzzer Lamp Semiconductor 1 RMTSHTDN and GENDI use the same contact point switched by RAS software setting RMTPWRON and GENDI2 use the same contact point switched by a jumper pin 2 When using RMTPWRON function care ha...

Page 92: ...ntenance call Opened at power off contact A Closed at maintenance call GENDO0_1 GENDO0_2 General purpose output signal The user can define the meaning of the signal on each contact of GENDO0 through GENDO2 Opened at power off contact A User defined Opened at power off contact A User defined GENDO1_1 GENDO1_2 GENDO2_1 GENDO2_2 WDTTO_1 WDTTO_2 Indicates timeout detection by the watchdog timer A time...

Page 93: ...2 General purpose input signal The user can define the meaning of the signal on the GENDI2 contact Alternatively the user can use this contact for remote power on function 2 1 RMTSHTDN and RMTRESET pairs of contacts can also be used with pulses For use with pulses close these pairs for at least 500 ms Never allow such a moment when both of these pairs are closed 2 RMTPWRON contact must be used wit...

Page 94: ...sed when the user prepares the cable Cable Connector at EXT side Plug case Connector shape at user device Use the connector applicable to the user device 13 1 25 14 Note Ensure that the cable s shielded grounding wire is in contact with the plug case conductor frame ground Never connect the shielded grounding wire to any of the GND pins in the EXT port because all these pins are signal grounds Oth...

Page 95: ...video DVI D interface 3 3 LAN interface 100 UTP category 5e or higher 4 External control interface connector option 30 See 4 8 2 3 for the cable specifications 5 Serial interface COM1 15 Use a shielded cable 6 Serial interface COM2 option 15 7 Front USB 4 ports 3 Use a USB2 0 compatible shielded cable Use of an extension cable may cause abnormal operation 8 Rear USB 4 ports 3 9 Audio LINE IN LINE ...

Page 96: ...he dust filter wait until the dust filter is completely dried and then put it back to the Equipment Operating the Equipment with a wet dust filter may cause a failure You may wash the dust filter with detergent diluted with water in which case be sure to use neutral detergent and cleanse it until the residue detergent is completely washed away Otherwise the performance of the dust filter may be lo...

Page 97: ...rgent do not directly spray it on the keyboard Do not let water drip onto or into the keyboard Do not use a wet or moistened cloth that is not wrung out enough When using a detergent read notes on usage in advance Another way to clean the keyboard is to cover the entire keyboard with a clean soft cloth such as gauze and spray a neutral detergent on it Leave the cloth for several minutes Then uncov...

Page 98: ...tenance Cleaning the keyboard Cleaning the dust filter Once per one to three months See Section 5 1 Periodical Maintenance 5 3 Replacement of Consumable Parts NOTICE Do not use consumable parts beyond the recommended interval Deterioration of parts may cause failure Parts deteriorate and become worn off when they are used over a period of time Replace the parts listed below at certain intervals Th...

Page 99: ...lectrical device Ensure that tin electroplating should not be used on the Equipment or a device near the Equipment Reference JEITA Technical Report ITR 1001 Guideline of Facilities and Equipment for Information Systems published by Japan Electronics and Information Technology Industries Association JEITA Location liable to zinc whisker formation Environment where tin electroplating is applied e g ...

Page 100: ...nnected to the Equipment before you insert or extract an extended board Failure to do so may cause damage to the Equipment 5 4 1 1 Before inserting extracting extended board Be sure to shut down the OS disconnect the power cord plug from the outlet and wait at least one minute before work Reserve the specified service clearance see Subsection 1 2 2 Installation conditions and work in a flat place ...

Page 101: ...PCI Local Bus Specification Revision 2 1 2 PCI Express board in compliance with PCI Express Base Specification Revision 1 1 The dimensions of short sized PCI Express PCI boards are as follows Height includes the connector part PCI Express board Full height short size 167 65 111 15 mm Low profile short size 167 65 68 9 mm PCI board excluding retainers Full height short size 174 63 106 68 mm Low pro...

Page 102: ... the moment of connecting to each device should not exceed maximum current Otherwise the overcurrent protection circuit may turn on and disable the device Limitation of maximum current on each USB port Voltage 5V Maximum current 0 5A port Limitation of maximum current on extended slot 1 PCI slot Voltage 3 3V 5V Maximum current 2 5A 2 5A Limitation of maximum current on extended slot 2 PCI Express ...

Page 103: ...AINTENANCE 5 8 Main memory slots from left to right B and A Slot 3 PCI Express 8 Slot 2 PCI Express 1 Slot 1 PCI Power supply unit DVD drive Fan Fan duct Figure 5 1 Extended Board Types and Mounting Positions on HJ 2035 ...

Page 104: ...AINTENANCE 5 9 Main memory slots from left to right B and A Slot 3 PCI Express 8 Slot 2 PCI Express 1 Power supply unit DVD drive Fan Fan duct Slot 1 PCI Figure 5 2 Extended Board Types and Mounting Positions on HJ 2030 ...

Page 105: ...board a Unmounting the cover of the Equipment 1 If the Equipment is vertically placed detach the vertical stand according to Subsection 5 4 4 Detaching attaching vertical stand 2 Remove the two fixing screws in the back of the Equipment 3 Slide the cover of the Equipment backward 4 Lift and unmount the cover of the Equipment Step 2 Step 3 Step 4 Note Although the specific model illustrated above i...

Page 106: ...2 Referring to Figure 5 5 hook your fingers in the grills on top of the riser unit Then while holding down the Equipment by the other hand pull out the riser unit slowly and vertically NOTE When you reattach the riser unit also refer to Figure 5 6 Figure 5 4 Removing the Screw Fixing the Riser Unit on HJ 2035 Riser unit Figure 5 5 Detaching the Riser Unit on HJ 2035 ...

Page 107: ...r of the riser unit into the mating notch on top of the bend section in the back of the Equipment chassis Fit the end plate bottom of the riser unit alternately into the mating blade in the back of the Equipment chassis Riser unit plate in front Equipment chassis blade in front Riser unit plate in front Figure 5 6 Reattaching the Riser Unit on HJ 2035 ...

Page 108: ...hing the stopping panel from the target slot Unscrew the stopping panel from the target slot and pull it out Keep the detached stopping panel for future use Stopping panel Figure 5 7 Detaching the Stopping Panel from the Target Slot on HJ 2035 ...

Page 109: ...nit with the screw removed in the previous step When you finish all of these actions restore the riser unit and the cover of the Equipment by reversing the order of detachment NOTE Be sure to preserve the stopping panel removed as a result of inserting an extended board When an extended board is inserted the adjacent board may loosen Ensure that the adjacent board is firmly fixed Press Press Slot ...

Page 110: ... in this subsection NOTE When you have difficulty in extracting an extended board with its panel caught by the blade of the slot earthing leaf spring do not pull forcibly 5 4 1 4 Inserting extracting extended board on HJ 2030 CAUTION Do not insert your fingers inside the cover of the Equipment when you reattach it Otherwise you may pinch your fingers Pay attention not to get your fingers injured b...

Page 111: ...pment and then detach the low profile bracket Figure 5 9 Detaching the Low profile Bracket on HJ 2030 c Detaching the stopping panel from the target slot Unscrew the stopping panel from the target slot and pull it out Keep the detached stopping panel for future use Stopping panel Figure 5 10 Detaching the Stopping Panel from the Target Slot on HJ 2030 ...

Page 112: ...ment with the screw removed in the previous step When you finish all of these actions restore the low profile bracket and the cover of the Equipment by reversing the order of detachment NOTE Be sure to preserve the stopping panel removed as a result of inserting an extended board When an extended board is inserted the adjacent board may loosen Ensure that the adjacent board is firmly fixed Slot ea...

Page 113: ... sharp blade of the leaf spring NOTICE Be sure to reattach a stopping panel to an unused slot from which an extended board is extracted If the Equipment is used with an exposed unused slot a machine failure may result Extract an extended board by reversing the order of 1 Inserting an extended board in this subsection NOTE When you have difficulty in extracting an extended board with its panel caug...

Page 114: ...ing work do not touch the internal parts directly with bare hands Otherwise you may get burned because the parts are hot In addition such action may cause damage to the internal parts Do not insert your fingers inside the cover of the Equipment when you reattach it Otherwise you may pinch your fingers NOTICE Be sure to disconnect the external cables connected to the Equipment before you insert or ...

Page 115: ... Tighten the screw straight into the screw hole For positions of main memory slots see Figure 5 1 Extended Board Types and Mounting Positions on HJ 2035 and Figure 5 2 Extended Board Types and Mounting Positions on HJ 2030 5 4 2 2 Inserting extracting main memory 1 Inserting main memory a Unmounting the cover of the Equipment Unmount the cover of the Equipment according to the procedure in 1 a Unm...

Page 116: ...7712 80 In addition in the case of the exchanging you remove the main memory which you have already implemented in the same way and please change it Please refer to 5 4 2 2 1 Inserting main memory 5 4 2 2 2 Extracting main memory for the exchange 2 About total 4GB in capacity slot configuration varies according to shipment time c Remounting the cover of the Equipment Remount the cover of the Equip...

Page 117: ...ly and precisely A loose contact or a missing screw will cause a failure While the HDD is powered never attempt to unscrew and hot plug the HDD Otherwise a machine failure or HDD failure may result The HDD detachment attachment must be limited to the least e g replacement in the event of a failure Frequent detachment attachment may cause damage to the Equipment On D Model also observe the followin...

Page 118: ...illips screwdriver of JIS No 2 suitable for the size and the type of the screw head Where security screws are optionally in place use a security hexlobe screwdriver size T10 When tightening a screw be careful not to apply excessive force for preventing destruction of the screw mountain Tighten the screw straight into the screw hole 5 4 3 2 Detaching attaching HDD When detaching attaching an HDD pa...

Page 119: ...y To attach an HDD reverse the order of the above steps Pay attention to avoid physical shock when you press fit the rear connector of the HDD case into the mating connector on the chassis HDD case fixing screw 2 HDD case side view Drive bay 2 2 Drive bay 1 1 2 1 On A Model install the system disk to drive bay 1 Make sure of the destination drive bay number for the system disk because the OS can s...

Page 120: ...ect the power cord plug from the outlet and wait at least one minute before work Disconnect all the cables connected to the Equipment Reserve the maintenance area and work in a flat place See Subsection 1 2 2 Installation conditions When tightening or loosening a screw be careful not to crush the screw head Use a Phillips screwdriver of JIS No 2 suitable for the size of the screw head When tighten...

Page 121: ...ingers NOTE Persons other than customer engineer must not replace the lithium battery The lithium battery replacement will reset the system time and BIOS settings The lithium battery replacement resets the BIOS settings Take notes of the BIOS setup contents beforehand and manually reenter the BIOS setup contents after the lithium battery replacement The next OS startup after the lithium battery re...

Page 122: ...attery holder 3 Disconnect the BAT cable connectors of the unloaded lithium battery from the mating connector terminals on the motherboard 4 Connect the BAT cable connectors of a new lithium battery to the mating connector terminals on the motherboard 5 Load the new lithium battery into the battery holder by reversing step 2 6 Remount the cover of the Equipment by reversing the procedure reference...

Page 123: ...pinch your fingers 5 6 1 Preparation Be sure to shut down the OS disconnect the power cord plug from the outlet and wait at least one minute before work Reserve the specified service clearance see Subsection 1 2 2 Installation conditions and work in a flat place 5 6 2 Enabling remote power on function The remote power on function provided by the RAS external control interface options HJ 7815 21 an...

Page 124: ...e riser unit in Subsection 5 4 1 3 Inserting extracting extended board on HJ 2035 3 Referring to Figure 5 16 below remove the JP socket from the JP2 pin on the motherboard Keep the removed JP socket for future use in restoring to the original setting 4 Reattach the riser unit by reversing the procedure referenced in step 2 if applicable and remount the cover of the Equipment by reversing the proce...

Page 125: ...This Page Intentionally Left Blank ...

Page 126: ...function of the Equipment is in error Check whether the ventilation or air conditioning is abnormal i e ambient temperature of 40 C or higher Check the Hardware status window and the HDD status lamps When there is any failing drive replace it with a new one If the above actions do not cure the symptom contact the system administrator or customer engineer Check spin condition of the fans Check the ...

Page 127: ... the OS and after the OS shutdown disconnect the power cord plug from the outlet Then connect the display interface cable correctly and firmly Finally connect the power cord plug to the outlet and start up the system If the above actions do not cure the symptom contact the system administrator or customer engineer 7 Blue screen is displayed See Section 7 2 Memory Dump Collecting Feature Referring ...

Page 128: ... devices other than a keyboard a mouse and a display unit are disconnected Disconnect the keyboard the mouse and the display unit Remove dust or foreign material if any from inside the cable connectors through cleaning Disconnect the power cord plug from the inlet of the Equipment Remove dust or foreign material if any from inside the inlet through cleaning If the above actions do not cure the sym...

Page 129: ... 1 Forced recovery from CPU lock 0x00000080 Hardware malfunction Detailed Information 0x9201 IOCHK Error 2 Hardware NMI 0x00000080 Hardware malfunction Detailed Information 0x9202 PCI Bus Parity Error 3 Uncorrectable memory error 0x00000080 Hardware malfunction Detailed Information 0x9217 Uncorrectable Error at DIMM B or 0x9218 Uncorrectable Error at DIMM A 4 Remote shutdown input at startup of Wi...

Page 130: ...769 HFWRAS_APP Error HFWRAS An error occurred in 1 errorcode 2 15 771 HFWRAS_APP Error HFWRAS Because a wrong value is set up in registry value 1 default value 2 is set up 16 800 HFWRAS_SYS Information HFWRAS 1 Detailed code 2 17 2001 HFWRAS_SYS Error HFWRAS The drive on the drive bay 1 is OFFLINE because of failure 18 2002 HFWRAS_SYS Information HFWRAS RAID status is OPTIMAL 19 2003 HFWRAS_SYS Er...

Page 131: ...after a read error on one drive followed by a successful recovery thereof with a normal read from the other drive One error log of the said event ID is taken if the recovery of the read error is successful If you find multiple instances of such error logs consecutively taken within one or two minutes the read error may not be recovered On D Model under Windows XP Event ID 11 source Disk message Th...

Page 132: ...is counter is high the memory size may be insufficient The closer to zero the value is the more adequate level the memory size is at 3 Available Bytes This counter indicates the physical memory size allocatable to each process If the value of this counter is on the decrease a memory leak is suspect 4 Pool Nonpaged Bytes This counter indicates the size of the memory area that is not paged to the di...

Page 133: ...hows Running as illustrated below NOTE Under Windows 7 starting stopping of the system load monitoring with the Performance Monitor counters may become disabled relevant buttons and menu items dimmed if the system is heavily loaded or after the start stop actions are repeated very often In this case exit Performance Monitor once wait for a while and then start Performance Monitor again If the disa...

Page 134: ...own Yes Yes 4 12 Startup suppression on serious failure detection Yes Yes 4 13 Control of general external I O ports Yes No 14 Control of digital LED for status indication Yes No Library functions 15 RAS library functions Yes No Maintenance and error analysis Memory dump 16 Memory dump collecting feature Yes Yes 17 STOP error cause recording feature Yes No 18 RAS Maintenance Support window Yes No ...

Page 135: ...rocesses realtime priority are running normally the status lamp STATUS on the front panel of the Equipment remains lit green 3 Watchdog timer monitoring feature Using the watchdog timer implemented in the Equipment this feature monitors that the processes are scheduled normally This feature also provides library functions for using the watchdog timer GUI setup 4 RAS Setup window This window provid...

Page 136: ...rom the user application programs 7 Pop up notification This feature notifies the user of the occurrence of an abnormal event on the Equipment hardware by displaying pop up messages 8 Digital LED for status indication The digital LED for status indication located on the front panel notifies the user of the occurrence of an abnormal event on the Equipment hardware Because this LED is also usable fr...

Page 137: ...etect a remote shutdown signal input during the OS startup 13 Control of general external I O ports This feature provides the user with the RAS library functions for controlling the general external I O ports of the RAS external interface option four ports for input and three ports for output The user can utilize these ports for receiving an input signal from an external device or sending an outpu...

Page 138: ...a blue screen by the STOP error code 0x80 and records the error cause for the blue screen into the event log 18 RAS Maintenance Support window With graphical look and feel this window facilitates saving of log data and or memory dump files into a local drive or external drive connected to the Equipment 19 Maintenance support commands These commands support maintenance actions e g saving of log dat...

Page 139: ...le among the three options in the System Properties window opened from Control Panel Of these options differentiated by the range of data Complete Memory Dump factory set default is recommended Complete Memory Dump The entire contents of system memory are saved The Boot Volume needs to be allocated to accommodate a paging file that amounts to physical memory size 1 MB Kernel Memory Dump Only the c...

Page 140: ...memory Physical memory dump complete Contact your system administrator or technical support group b Hardware NMI Hardware malfunction STOP 0x00000080 0x00000080 0x00003000 0x00000000 0x00000000 Detailed Information 0x9217 Uncorrectable Error at DIMM B Beginning dump of physical memory Physical memory dump complete Contact your system administrator or technical support group c Windows STOP error ST...

Page 141: ... symptom happens at a forced recovery from CPU lock at a hardware NMI or at an uncorrectable memory error record the upper five lines of the STOP error message Then restart the Equipment either by pressing the RESET switch or by recycling the power supply For example when a hardware NMI has shown the screen b aforementioned record the following lines Hardware malfunction STOP 0x00000080 0x00000080...

Page 142: ...f memory upgrade or any other reason or if the virtual memory size has been altered to the value not compatible with the memory dump functionality the message dialog below appears The display image assumes Windows 7 but it is similar under Windows XP In such a case enable the memory dump collection again by setting the virtual memory size and the memory dump file size according to Subsection 7 3 3...

Page 143: ... 7 but it is similar under Windows XP In such a case change the settings of saving memory dump to the extent that Complete Memory Dump becomes enabled again according to Subsection 7 3 4 Flow of actions on altered settings for saving memory dump NOTE If you click No button in the message dialog shown above the dialog will never appear again Click No to use the Equipment as incapable of performing ...

Page 144: ...the Equipment Set up the virtual memory size using Control Panel Refer the procedure to Subsection 7 3 5 1 Flow of actions Explanation on actions Click OK button in the message dialog Yes v p No Yes End Change memory dump type to recommended one Allocate area for saving memory dump file Is area for saving memory dump file successfully allocated Use createdmp command Refer details to Section 7 5 Sp...

Page 145: ...aving memory dump file Is area for saving memory dump file successfully allocated Use createdmp command Refer details to Section 7 5 Specify memory dump type using Control Panel Refer the procedure to Subsection 7 3 5 2 Want the Equipment enabled for recommended memory dump setting End Close the message dialog by clicking No button No Yes If you really want to select any other setting than the rec...

Page 146: ...e total system memory referenced in Total paging file size for all drives group box 6 Click Set button and then click OK button b Windows 7 1 Click Start and click Control Panel In the Control Panel window opened click System and Security and then click System 2 In the left pane of the System window navigated from the Control Panel window click Advanced system settings 3 If the User Account Contro...

Page 147: ... and Recovery window newly opened type a new memory dump file path if you desire If not leave the default SystemRoot MEMORY DMP as it is 4 Check turn on Overwrite any existing file checkbox thereunder 5 Click OK button 6 To reselect Complete Memory Dump recommended for the Equipment follow the substeps below a Click Start and click Run b In Name text box of the Run window opened type C Program Fil...

Page 148: ...the Startup and Recovery window newly opened type a new memory dump file path if you desire If not leave the default SystemRoot MEMORY DMP as it is 6 Check turn on Overwrite any existing file checkbox 7 Click OK button 8 To reselect Complete Memory Dump recommended for the Equipment follow the substeps below a Click Start and click All programs b Click Accessories and click Run In Name text box of...

Page 149: ...ry dump Otherwise uncheck this checkbox 4 Click OK button b Windows 7 1 Click Start and click Control Panel In the Control Panel window opened click System and Security and then click System 2 In the left pane of the System window navigated from the Control Panel window click Advanced system settings 3 If the User Account Control dialog box opens click Yes button to continue 4 On Advanced tab of t...

Page 150: ...down input shown above suppression of startup takes effect only when automatic shutdown has been enabled in the RAS Setup window The startup cannot be suppressed unless the automatic shutdown is enabled For how to use the RAS Setup window see HF W2000 Model 35 30 RAS Features Manual It should also be noted that detection of a remote shutdown input causes the Equipment to stop with a blue screen di...

Page 151: ...llected memory dump use this command to copy the memory dump file to a portable medium createdmp When a message tells you that the current memory dump file has not enough space use this command to allocate an area for saving the memory dump file getrasinfo Use this command to check for statuses of the Equipment such as rotation of fans and temperature inside the cabinet NOTE To execute each mainte...

Page 152: ...ompt and click Run as administrator 6 If the User Account Control dialog box opens click Yes button to continue 7 5 1 Log information save command logsave INPUT FORMAT logsave e absolute_filepath directory PARAMETER e absolute_filepath This set of option and parameter specifies expanding the compressed file in the absolute filepath for the log information saved by the logsave command Omission of t...

Page 153: ...put results of getrasinfo command Statuses of the Equipment e g rotation of fans and temperature inside the cabinet and or RAS software settings Output results of ipconfig command Network settings RAID log data RAID operational log D Model and B Model only MESSAGE When execution of the logsave command ends in an error the error message below is displayed When no target directory is found an error ...

Page 154: ...ing the directory If preceded by e option this parameter specifies the destination directory to save expanded files FUNCTION When only the copy destination path is specified the mdump command copies both the memory dump files collected by Microsoft Windows as set up in the System Properties window Startup and Recovery group box in Advanced tab and all Small Memory Dump files under Minidump directo...

Page 155: ...y the error message described below When execution of the mdump command ends in an error either of the error messages below is displayed and a termination code 1 is returned Table 7 6 Error Messages with mdump Command Error message Explanation Error Systemcall failed s x s Name of error detected function for Windows API x Error code of Windows API An internal error occurred You do not have the pri...

Page 156: ...ry size 10 MB disk area only when all the requirements below are met If not successful the createdmp command ends in an error Ensure the settings of memory dump parameters according to Subsection 7 3 5 Various setup procedures relating to memory dump and then execute the createdmp command again Complete Memory Dump is specified The memory dump file name input is correct Overwriting the memory dump...

Page 157: ...execution If User Account Control UAC is enabled activate the command prompt as administrator and retry the command execution Windows 7 only 7 5 4 RAS information acquisition command getrasinfo INPUT FORMAT getrasinfo status setting e filename PARAMETER status setting This set of options specifies which type of information is subject to acquisition Omission of these options specifies all types of ...

Page 158: ...uble quotes indicate actual text stored or displayed with the command execution Table 7 8 Types of Information Subject to Acquisition with getrasinfo Command Category Content Hardware Status Equipment status Fan condition rotation of fans Temperature condition temperature inside cabinet RAID condition D Model and B Model only Drive condition Memory condition RAS Setting RAS software setting Automa...

Page 159: ... Name HF W2000 Model35 Model Hardware Status Fan condition PS fan status Normal CPU fan status Normal Temperature condition Internal temperature status Normal Internal temperature value 28 deg C RAID condition Array1 Status Optimal RAID level 1 Drive condition Drive bay1 Status Healthy Used hours 2000 hours Drive bay2 Status Smart Detected Used hours 5 hours Memory condition DIMM A status Normal D...

Page 160: ...ting Function is available Enable Interval 4 hours Drive used hours monitoring setting Function is available Enable Advanced Time limit of drive bay1 20000 hours Time limit of drive bay2 20000 hours Digital LED setting Show Hardware status ON Popup setting Function is available Disable Advanced Fan Enable Temperature Disable SMART Disable Used hours Enable RAID Enable Memory Disable RAS Setting se...

Page 161: ...al represents temperature inside the cabinet yy Status in one of the representations below Normal Normal status Error Abnormal status zz Temperature value RAID condition Shows the status of RAID in Arrayxx Status yy zz ww Media Error RAID level vv format This subsection is available on D Model only xx RAID count yy RAID status in one of the representations below Optimal Normal status Degrade Degra...

Page 162: ...ted status RAS Setting section Shows RAS software settings in subsections Automatic shutdown setting Shows the settings for automatic shutdown in Fan xx Temperature yy Remote shutdown zz format xx Setting of automatic shutdown upon fan error ON represents enabled and OFF represents disabled yy Setting of automatic shutdown upon temperature error ON represents enabled and OFF represents disabled zz...

Page 163: ...where RAID cc is available on D Model only xx Enabled or disabled setting of pop up notification where Enable represents enabled and Disable represents disabled yy Whether fan errors are selected or deselected for pop up notification in advanced settings where Enable represents selected and Disable represents deselected zz Whether temperature errors are selected or deselected for pop up notificati...

Page 164: ...etected internal function x Error code of Windows API or internal function An internal error occurred Execute the getrasinfo command again You do not have the privilege to perform this command Please log on as a group of administrators and perform this command again Log on as a group of administrators and execute the getrasinfo command again You do not have the privilege to run this command Please...

Page 165: ...7 MAINTENANCE ACTIONS 7 32 MEMO ...

Page 166: ... When you desire to transport or carry the Equipment installed in a rack or cabinet take necessary protections so that vibration or shock to the Equipment will not exceed the specifications To avoid condensation on the Equipment when moved from the exterior to the interior keep the cargo packed for at least four hours before you use the Equipment Handling of HDD alone When you intend to remove the...

Page 167: ...ent wait at least one minute of the last power off before you supply power to the Equipment Packing After unpacking the Equipment make sure that you retain all the packing materials for future transportation and carriage Cable connection Insert each connector in the correct orientation and at the correct angle so that it properly functions If the connector is inserted incorrectly the Equipment may...

Page 168: ...t The Equipment includes high precision electronic parts Do not apply shock to the Equipment and do not use the Equipment in a place subject to shocks or vibrations Do not use the Equipment in a room filled with chemical fumes or in a place exposed to chemicals When not using the Equipment disconnect the power supply to the Equipment When not using the Equipment for a long period disconnect the po...

Page 169: ... the basic software products specified by the Manufacturer If any other basic software product is used correct operation of the Equipment will not be guaranteed This Equipment is evaluated with the specified hardware in this manual If any other hardware product is used correct operation of the Equipment will not be guaranteed If the Equipment is moved from a hot place to a cold place condensation ...

Page 170: ...edium Wipe the DVD medium in a radiating manner with a dry and soft cloth from its center toward the outer edge Do not use a cloth with benzine thinner water record cleaner antistatic agent or silicon Do not use a hair drier to remove dust or moisture Do not store a DVD medium in a hot place Do not fold or bend a DVD medium Do not hand write characters or scratch the recording surface Do not play ...

Page 171: ...rmission from the Manufacturer warranty of the entire Equipment will be lost The Manufacturer does not have rights to investigate the causes of errors such as requests for disassembling for investigation of errors for some parts such as LSI chips manufactured by Intel Therefore the Manufacturer cannot disassemble these parts for investigation of errors In most such cases the Manufacturer only repo...

Page 172: ...rily activated by the Windows Experience Index running in the background If you wish to avoid such unintended turning off of the display screen turn off automatic execution of the Windows Experience Index according to the procedure below 1 Log on to the local computer as a member of the Administrators group unless you have already logged on as such 2 Click Start and click Control Panel 3 In the Co...

Page 173: ...uipment manually start the Windows Experience Index according to the procedure below 1 Click Start and click Control Panel 2 In the Control Panel window click System and Security 3 In the System and Security window navigated from the Control Panel window click Check the Windows Experience Index 4 In the bottom right of the Rate and improve your computer s performance window navigated from the Syst...

Page 174: ...ll be erased with automatic RAID1 rebuilding process due to inconsistency of the RAID1 configuration information If you own multiple units of this Equipment manage use and inventory of HDDs so that they are not inadvertently mixed Each Equipment contains uniquely assigned HDD serial numbers in its own RAID1 configuration information Accordingly if you create a copy of the existing HDD without usin...

Page 175: ...tiple units of this Equipment Should a wrong HDD be installed the Equipment may not start up or you may lose data stored in the HDD due to inconsistency of the RAID1 configuration information When you newly build a RAID1 system on the Equipment prepare two new units of specific HDD models authorized by the Manufacturer If you use an unauthorized HDD you may lose data stored in the HDD To build a n...

Page 176: ...mp HDD2 status lamp Drive bay 2 Drive bay 1 Figure 9 1 HDD Status Lamps Meaning of HDD Status Lamps by State Lamp state Meaning Both off Both HDDs are online no error On red in one side Subject HDD in one side is offline power not supplied to subject HDD Blinking red in one side Rebuilding copy is in progress Only the indicator for the destination HDD blinks Blinking red in both sides Both HDDs ar...

Page 177: ...via the Hardware status window To open it double click the Hardware Status icon in the task tray When both HDDs are normally running the Hardware status window will appear as illustrated below Hardware Status icon Double click Note Under the RAS software storage devices such as HDDs are generically referred to as drive singular or drives plural ...

Page 178: ... may be destroyed Before you ensure Not Connected status in the Hardware status window never mount a new HDD Insert a new HDD firmly and precisely A loose contact or a missing screw will cause a failure Pay attention not to apply shock to the replacing HDD and the replaced HDD during work whether installed or not installed on the Equipment Otherwise a failure may result Never shut down the OS or p...

Page 179: ...uble click the Hardware Status icon in the task tray to open the Hardware status window Identify the failing HDD status shown in the window The example below shows that the HDD in drive bay 2 is failing Hardware Status icon Double click 4 Referring to Steps 2 through 4 of 2 On D Model or A Model while the Equipment power is off in Subsection 5 4 3 2 Detaching attaching HDD loosen the two front scr...

Page 180: ... Connected If the status differs wait for a while and click Refresh button again Repeat until you ensure the Not Connected status Click Refresh button 6 Referring to 2 On D Model or A Model while the Equipment power is off in Subsection 5 4 3 2 Detaching attaching HDD attach the HDD case loaded with a new HDD and tighten the two front screws loosened in step 4 ...

Page 181: ...ess does not start about a minute after attaching the HDD case loaded with the new HDD detach the HDD case and retry from Step 4 If the rebuilding process still does not start the HDD or the Equipment may be broken Consult your distributor or maintenance personnel 8 Completion of the rebuilding process turns off the HDD status lamp corresponding to the new HDD and restores the RAID1 system In the ...

Page 182: ... Subsection 5 4 3 Detaching attaching hard disk drive HDD After the replacement set up the Equipment all over again according to Subsection 9 2 2 Procedure of new setup and then restore the data from the backup file according to Section 8 1 Backing Up Files Alternatively restore the Equipment by utilizing a backup HDD see Subsection 9 5 2 Performing restoration from backup HDD ...

Page 183: ...ipment all over again according to Subsection 9 2 2 Procedure of new setup and then restore the data from the backup file according to Section 8 1 Backing Up Files Alternatively restore the Equipment by utilizing a backup HDD see Subsection 9 5 2 Performing restoration from backup HDD 9 4 4 Recovering from HDD failure in both sides To recover from HDD failure in both sides first replace the HDDs i...

Page 184: ...new HDD 2 Shut down the OS disconnect the power cord plug from the outlet and wait at least one minute Then replace the HDD in drive bay 1 with a new HDD according to Subsection 5 4 3 Detaching attaching hard disk drive HDD 3 Store the detached HDD in a safe place Keep it as a backup HDD 4 Turn on the Equipment by connecting the power cord plug to the outlet and pressing the Power switch on the fr...

Page 185: ... perform restoration according to the procedure below Note The procedure below assumes the steps to perform restoration from the backup HDD to be installed in drive bay 1 When you perform restoration from the backup HDD to be installed in drive bay 2 read drive bay 1 and HDD1 status lamp in the steps below as drive bay 2 and HDD2 status lamp and vice versa 1 Shut down the OS disconnect the power c...

Page 186: ...ment NOTICE Do not replace with an HDD previously used in any RAID level Otherwise the Equipment may not start up or you may lose data stored in the HDD due to inconsistency of the RAID1 configuration information or similar cause Selecting a wrong HDD as the target will erase the data stored in the HDD Fully ensure the drive bay number for the target HDD on the Equipment at the user s responsibili...

Page 187: ...s the OS starts up Time required for the rebuilding process depends on what application programs are running during the process Accordingly it is suggested that you do not run any application program until the rebuilding process is complete Note If you do not want to start up the OS activate the BIOS setup menu by pressing the F2 key while the system initialization message BIOS memory check is dis...

Page 188: ...indow opened click OFFLINE button corresponding to the replacement target i e drive bay 1 Ensure that the subject HDD icon in the window shows OFFLINE Also ensure that the HDD1 status lamp turns on In some cases you must wait several tens of seconds Note To perform operation of this step under Windows 7 administrator s access privilege is required For this purpose log on to the local computer as a...

Page 189: ...9 RAID1 9 16 MEMO ...

Page 190: ...D See Section 5 3 Replacement of Consumable Parts The Equipment manages the unique serial number of each HDD each HDD has a different serial number as part of RAID1 configuration information Therefore if you copy the contents of an HDD to another HDD without using the rebuild function of the software RAID1 construction utility the HDD with the copied contents is recognized as an invalid medium Eve...

Page 191: ...ARE RAID1 10 2 Windows R By using this utility you can check the status of the software RAID1 and rebuild RAID1 For information about how to use the utility see Section 10 6 Software RAID1 construction utility ...

Page 192: ...d up Otherwise RAID1 configuration information mismatch occurs and the Equipment may not start up and the data in the HDDs may be lost When you build software RAID1 from scratch prepare two new HDDs selected from the models specified and tested by HITACHI Otherwise the data stored in the HDDs may be lost Follow the procedure below when you build software RAID1 from scratch Be noted that when the p...

Page 193: ...lamp is also used for monitoring the status of other what than the software RAID1 The alarm lamp is not turned off when the software RAID1 recovers from an error if an error is detected in another monitored item Meaning of the Alarm Lamp Status of the alarm lamp indicator Red Status of the HDDs OFF Both HDDs are working properly ON One HDD has an error operating in the fall back mode Alarm lamp Dr...

Page 194: ...hardware status window To display the hardware status window double click the hardware status window icon in the notification area of the taskbar If both HDDs are working properly the following window will appear Hardware Status Window Note In the RAS software an auxiliary storage unit such as an HDD is denoted as drive Hardware status icon ...

Page 195: ...pear Show the status Array Status OPTIMAL HDD 2 ONLINE HDD 1 ONLINE Press Enter NOTE In this utility the HDD mounted in the drive bay 1 of the Equipment is displayed as HDD 1 and the HDD mounted in the drive bay 2 as HDD 2 The same notation is used for the rest of this chapter For information about how to check the status of the RAID1 using the software RAID1 construction utility and the explanati...

Page 196: ...vent log See Section 6 3 Event Log 3 The status of HDDs used for software RAID1 is displayed on the hardware status window Refer to the HF W2000 Model35 30 RAS Features Manual NOTE When failure is detected in the RAID1 the Equipment goes into the fall back mode using one of the two HDDs When you start up the Equipment for the first time after it went into the fall back mode you might need to reboo...

Page 197: ... in one side for recovery Hardware Status Window Note The screen above shows the case when the HDD mounted in the drive bay 2 is failed If the status of the HDD in the drive bay 2 is displayed as OFFLINE Incomplete data Please rebuild Follow the instruction in Subsection 10 4 4 Recovering from power failure during system operation for recovery Hardware Status Window ...

Page 198: ...ta in the HDDs may be lost Until rebuild is complete avoid shutting off the power for the Equipment or attaching and detaching HDDs Otherwise the data in the HDDs may be lost or failure may result When you recover from failure in one HDD follow the procedure below 1 Back up the data See Subsection 8 1 Backing Up Files 2 Shut down the OS and pull out the plug of the power cable from the outlet Wait...

Page 199: ...creen of the software RAID1 construction utility 6 On the menu screen enter 2 and then press the Enter key to start rebuilding RAID1 For information about the rebuild procedure see Subsection 10 6 4 Rebuild function of RAID1 A rebuild process takes about 60 minutes if the capacity of the HDD is 160GB 7 After the rebuild is complete on the menu screen enter 1 and then press the Enter key to check t...

Page 200: ... the power switch for four seconds or more to shut down the power for the Equipment If you disconnected any external storage devices at Step 2 reconnect them to the Equipment 11 Turn on the power for the Equipment After the OS starts up confirm that both HDDs are working properly on the hardware status screen Hardware Status Window ...

Page 201: ...ow 1 Back up the data See Subsection 8 1 Backing Up Files 2 Shut down the OS If any external storage devices are connected to the Equipment pull out the plug of the power cable from the outlet Wait one minute or more and then disconnect them 3 Turn on the power for the Equipment Before the OS starts insert the software RAID1 construction utility Software RAID1 For Windows R into the DVD drive 4 Th...

Page 202: ...he menu screen of the software RAID1 construction utility 9 On the menu screen enter 5 and then press the Enter key to exit the software RAID1 construction utility 10 Remove the software RAID1 construction utility Software RAID1 For Windows R from the DVD drive Then press the power switch for four seconds or more to shut down the power for the Equipment If you disconnected any external storage dev...

Page 203: ...X End 01 31 2012 13 31 00 Note The screen above shows the case when write error occurred on the HDD mounted in the drive bay 2 a Corrective action when the copy source HDD has an error If the copy source HDD has a read or write error replace the failed HDD For information about how to replace an HDD see Subsection 5 4 3 Detaching attaching hard disk drive HDD After the HDD is replaced follow the i...

Page 204: ...n order to prevent it starting up If this happens the blue screen shows the following STOP 0x00009502 0x00000000 0x00000000 0x00000000 0x00000000 Array configuration is not correct Please refer to HF W instruction manual for more information If you see this screen remove the HDD mounted by mistake For information about how to remove on HDD see Subsection 5 4 3 Detaching attaching hard disk drive H...

Page 205: ...a system with a conventional configuration Nevertheless the data stored in the HDDs may be lost due to human errors or other reasons If you create a backup HDD you can recover from such data loss Note that you can only restore from the point of backup We recommend that you backup periodically using a new HDD and the software RAID1 construction utility Software RAID1 For Windows R Follow the proced...

Page 206: ...build process takes about 60 minutes if the capacity of the HDD is 160GB 7 After the rebuild is complete on the menu screen enter 1 and then press the Enter key to check the status of the software RAID1 Confirm that the status of the software RAID1 is normal Array Status is OPTIMAL and the HDD on either drive bay is ONLINE as shown below Show the status Array Status OPTIMAL HDD 2 ONLINE HDD 1 ONLI...

Page 207: ...Software RAID1 For Windows R Follow the procedure below for recovery Note The following is a recovery procedure for the case that the backup HDD is mounted in the drive bay 1 When you mount the backup HDD in the drive bay 2 replace the drive bay 1 with the drive bay 2 in the procedure 1 Shut down the OS and pull out the plug of the power cable from the outlet If HDDs are mounted wait one minute or...

Page 208: ...y 2 is a new HDD NORMAL as shown below Show the status Array Status DEGRADE HDD 2 NORMAL HDD 1 ONLINE Press Enter If the new HDD is not displayed as NORMAL it is possible that the mounted HDD was used for software RAID before and is mounted by mistake Stop the recovery from the backup HDD and check that the mounted HDD is the correct one 5 Follow Step 5 through 11 described in Subsection 10 5 1 Cr...

Page 209: ...e the power is off An HDD is a perishable component Replace an HDD every two years if used 24 hours a day Prepare a new HDD and the software RAID1 construction utility Software RAID1 For Windows R Follow the procedure below for periodical replacement work Be noted that in order to rebuild RAID1 you cannot replace both HDDs at the same time Replace one HDD at a time Note The following is a procedur...

Page 210: ...y 1 is a new HDD NORMAL as shown below Show the status Array Status DEGRADE HDD 2 ONLINE HDD 1 NORMAL Press Enter If the new HDD is not displayed as NORMAL it is possible that the mounted HDD was used for software RAID before and is mounted by mistake Stop the periodical replacement work and check that the mounted HDD is the correct one 5 Follow Step 5 through 11 described in Subsection 10 5 1 Cre...

Page 211: ...OPTIMAL and the HDD on either drive bay is ONLINE as shown below Show the status Array Status OPTIMAL HDD 2 ONLINE HDD 1 ONLINE Press Enter When the status of the software RAID1 is not normal you cannot run a consistency check Use the rebuild function of RAID1 to normalize the status of the software RAID1 and then run a consistency check 4 Press the Enter key to go back to the menu screen of the s...

Page 212: ...r checking the status of the software RAID1 2 Rebuild function of RAID1 This function rebuilds RAID1 copying data from the HDD mounted in the drive bay 1 or 2 to the other HDD When the rebuild is complete the status of the software RAID1 is set to be normal 3 Consistency check function This function checks all the areas of the HDDs on both the drive bay 1 and 2 for error areas and restores them 4 ...

Page 213: ...y HDD 2 Model XXXXXXXX Serial Number YYYYYYYY Size ZZZZZZZZZ MB HDD 1 Model XXXXXXXX Serial Number YYYYYYYY Size ZZZZZZZZZ MB Select Function 1 Status 2 Rebuild 3 Consistency Check 4 Prepare For Restore 5 Quit Please select No The following is a list of functions displayed on the menu screen 1 Status Displays the current status of software RAID1 See Subsection 10 6 3 Status display function for RA...

Page 214: ...ease select No 5 Enter 2 The following message is displayed and then the utility finishes Software RAID1 Construction Utility is finished 3 Remove the software RAID1 construction utility Software RAID1 For Windows R from the DVD drive Then press the power switch for four seconds or more to shut down the power for the Equipment If you disconnected any external storage devices before you start the s...

Page 215: ...value Medium error means that read error occurred at the copy source HDD during rebuild and there is a problem with data integrity Status of each HDD Item Value Description HDD 1 HDD 2 ONLINE The HDD is working properly OFFLINE Due to HDD failure the HDD is disconnected You need to replace the HDD OFFLINE INCOMPLETE DATA The HDD is disconnected due to power failure or reset If you rebuild the RAID...

Page 216: ... back to the menu screen The following are examples of screens Example 1 The software RAID1 is working properly The status of RAID and the status of the HDDs on both drive bays are normal Please select No 1 Show the status Array Status OPTIMAL HDD 2 ONLINE HDD 1 ONLINE Press Enter Example 2 The software RAID1 is in fall back operation The HDD in the drive bay 2 has an error and only the HDD in the...

Page 217: ...D1 is set to be normal This function is used for for example recovering from HDD failure during system operation or fall back operation due to power failure or reset In the case of aforementioned conditions the direction of rebuild is automatically selected Otherwise a message is displayed to prompt you to select the direction of rebuild Follow the message to select the direction and start rebuild...

Page 218: ...ected The status of each HDD used for software RAID1 is displayed If an HDD is previously used for rebuild its rebuild completion date and time is displayed to help you select the correct direction of rebuild The following is an example of screen Please select No 2 Not Rebuild from ONLINE HDD to NORMAL HDD HDD 2 OFFLINE Rebuild completion time 01 05 2012 14 20 00 HDD 1 ONLINE Rebuild completion ti...

Page 219: ... rebuild is automatically selected is displayed If you start rebuild enter yes If you enter no the menu screen will return 3 If you enter yes rebuild starts and the progress is indicated in When the rebuild process is complete a message to indicate completion is displayed and the menu screen will return Start Rebuild Press Ctrl C to abort 01 31 2012 12 40 00 100 End 01 31 2012 13 31 00 If you abor...

Page 220: ...ction 1 On the menu screen enter 3 and then press the Enter key Select Function 1 Status 2 Rebuild 3 Consistency Check 4 Prepare For Restore 5 Quit Please select No 3 Enter 2 A message is displayed for confirmation of starting a consistency check Please select No 3 Are you sure you select Consistency Check yes no If you start a consistency check enter yes If you enter no the menu screen will retur...

Page 221: ...ONLINE and the HDD status of drive bay 2 to NORMAL By doing so RAID1 can be rebuilt after backup data is restored NOTE This function just creates and adjusts RAID1 configuration management information It does not restore or change data stored in the HDDs Do not use this function for other purposes than preparing the restoration from backup The following shows how to use this function 1 On the menu...

Page 222: ...kup restoration preparation is complete a message to indicate completion is displayed and the menu screen will return Start Prepare For Restore End If an error message is displayed while selecting options see Subsection 10 6 7 Error Message and take a corrective action based on the error message ...

Page 223: ... software RAID1 from scratch and restore data from backup 3 Write error on HDD X error sector 0xYYYYYYYY Write error occurred at HDDX X is an HDD number The error occurred at the sector address indicated inside the parentheses If the error occurred at the copy source HDD during rebuild replace the failed HDD Then build the software RAID1 from scratch If the error occurred at the copy destination H...

Page 224: ...f the HDD X X is an HDD number failed Replace the failed HDD and then start rebuild 9 RAID condition is not correct The configuration or status of the array is not normal Set the status of the software RAID1 to be normal that is Array Status on the status display for RAID1 is OPTIMAL or OPTIMAL MEDIA ERROR and then start a consistency check 10 Cannot execute the Prepare For Restore operation The b...

Page 225: ...ing RAID1 see Subsection 10 6 4 Rebuild function of RAID1 NOTE When you create backup data for the system operating in fall back mode it is possible that you specify the already disconnected HDD for the source of backup data by mistake Make sure that the HDD used as the source of backup data is in the normal state ONLINE For information about how to check the status of an HDD see Subsection 10 6 3...

Page 226: ... restoration preparation function configures the HDDs so that the direction of the rebuild is from the HDD in the drive bay 1 to the HDD in the drive bay 2 Make sure you copy the backup data to the HDD in the drive bay 1 for restoration If you restore from backup data under the offline situation the HDD is accessed without the software RAID1 device driver and data mismatch between the HDDs in the ...

Page 227: ...10 SOFTWARE RAID1 10 38 MEMO ...

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