149
6.4 Before Contacting a Service Provider
6
SOL
V
ING COMMON PR
OBLEMS
■
Error Descriptions
Problem at the time of PC connection.
Document feeding trouble
Imaging quality trouble
Others
Items to check
Findings
OS (Windows) type
Displayed error message
Interface (example)
SCSI
interface
Interface controller
(example) Adaptec SCSI Card 2940Au
Items to check
Findings
Document type
Main purpose of use
Last cleaning date
Last consumable replacement date
Operator panel status at trouble
Items to check
Findings
Type and version of scanner driver
Interface controller
(example) Adaptec SCSI Card 2940Au
OS (Windows) type
Application software
(example) ScanAll21, Acrobat
Items to check
Findings
Can you send both the original document and the
generated image by E-mail or fax?
Summary of Contents for NSS8 and NSS12
Page 2: ......
Page 20: ...xviii ...
Page 114: ...94 3 9 Multi Image Output 6 Click the Scan button to scan the document ...
Page 118: ...98 3 10 Color monochrome Auto Detection ...
Page 134: ...114 4 5 Cleaning the Transport path and the sensors ...
Page 184: ...164 7 8 Scanning Mixed Documents ...
Page 214: ...194 8 17 Timeout for Manual Feeding ...
Page 225: ...205 10 3 Dimensions 10 SCANNER SPECIFICATIONS 10 3 Dimensions unit mm ...
Page 226: ...206 10 3 Dimensions ...
Page 229: ...IN 3 ...