Docomo F-08A, Manual

Page: 383 / 462

381
Appendix/Troubleshooting
Warranty and After-Sales Service
❖
Warranty
･
FOMA terminal is provided with a written warranty. Make sure that you receive it.
Check the written contents and items such as "shop name/date of purchase" and
keep it in a safe place. If it does not contain the necessary information,
immediately contact the shop where you bought it. The warranty is valid for a
period of one year from the date of purchase.
･
This product and all accessories are subject to change, in part or whole, for the
sake of improvement without prior notice.
･
Since troubles, repair or other handling of FOMA terminal may cause contents in
the phonebook etc. to be modified or deleted. DOCOMO recommends making a
copy of the phonebook data etc., in case. And, in repairing etc. of FOMA terminal,
information downloaded through i-mode or i-
α
ppli is not transferred to repaired
FOMA terminal with some exceptions according to the copyright law.
*
The data of phonebook, i-motion or data used by i-
α
ppli in FOMA terminal can be saved in
microSD card.
* This FOMA terminal allows you to save phonebook and other data in Data Center by using
Data Security Service (a charged service requiring subscription).
*
If a PC is available, you can use DOCOMO keitai datalink (
→
P341) and FOMA USB Cable
with Charge Function 02 (optional) or FOMA USB Cable (optional) to transfer stored
contents in phonebook etc. to the PC and store.
❖
After-Sales Service
■ When problems occur
Before requesting repair, read the section on "Troubleshooting" ( → P374). If the
problem still persists, contact "Repairs" on the back of this manual.
■ If the result of inquiries indicates that a repair is required
Take your FOMA terminal to DOCOMO-specified repair office. Be sure to check the
opening hours of the office before you go. Also, you must bring the warranty.
Note that, repair may take longer time depending on the state of damage.
■ In the warranty period
･
FOMA terminal is repaired at no charge subject to the conditions of the warranty.
･
The warranty must be presented to receive warranty service. The subscriber is
charged for the repair of items not covered in the warranty or repairs of defects
resulting from misuse, accident, neglect, etc. even during the warranty period.
･
The subscriber is charged even during the warranty period for the repair of
failures caused by the use of devices or consumable items that are not DOCOMO-
specified.
･
The subscriber is charged for the repair of the color LCD or connector if broken
after purchase.
■ Repairs may not be possible in the following cases.
･
When judged as malfunction due to moisture at the repair office (e.g. when
detected in a moisture seal reaction)
･
When corrosion due to moisture, condensation, perspiration, etc. is detected, or
if any of the internal boards are damaged or deformed (repairs may not be
possible if external connection jack, earphone/microphone jack or liquid crystal
panel is damaged, or the terminal outer case is lifted)
* Even in case that a repair is possible, since those conditions are outside the range of the
warranty, a repair is charged.
■ After expiration of the warranty
･
All repairs that are requested are charged.
■
Replacement parts
･
Replacement parts (parts required to maintain the product functions) are basically
kept in stock for at least 6 years after termination of production. However, repair
may not be possible due to lack of repair parts etc. Depending on the nature of
the required repair, it may still be possible to repair your phone even after this
period. Call the contacts listed on the back of this manual, "Repairs".
■
Notes
･
Do not modify FOMA terminal or its accessories.
- May cause fire, injury or damage.
- Modified FOMA terminals etc. are repaired only after the customer accepts that the modified
parts are to be restored to the condition at the time of purchase. However, repair may be
refused depending on the nature of modification.
･
The following cases may be regarded as modifications.
- A sticker etc. is put on the LCD or keypad part
- FOMA terminal is embellished with adhesive material etc.
- Exteriors are replaced with other than DOCOMO's genuine parts