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Troubleshooting 3-1

Chapter 3

Troubleshooting

This chapter describes troubleshooting during power-up and booting, as well as
diagnostics for AlphaServer/AlphaStation 1200 systems. The following topics are
covered:

•

Troubleshooting with LEDs

•

Troubleshooting Power Problems

•

Running Diagnostics—Test Command

•

Other useful Console Commands

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Summary of Contents for AlphaServer 1200

Page 1: ...Number EK 1200A SV A01 This manual is for anyone who services an AlphaServer AlphaStation system It includes troubleshooting information configuration rules and instructions for removal and replaceme...

Page 2: ...clusively through X Open Company Ltd U S Robotics and Sportster are registered trademarks of U S Robotics Windows NT is a trademark of Microsoft Inc All other trademarks and registered trademarks are...

Page 3: ...8 5 Power Control Logic 1 26 1 9 Power Circuit and Cover Interlock 1 28 1 10 Power Supply 1 30 1 11 Power Up Down Sequence 1 32 1 12 Maintenance Bus I 2 C Bus 1 34 1 13 StorageWorks 1 36 Chapter 2 Pow...

Page 4: ...3 MCHK 670 Read Dirty CPU Detected Failure 4 21 4 3 4 MCHK 660 IOD Detected Failure System Bus Error 4 27 4 3 5 MCHK 660 IOD Detected Failure PCI Error 4 32 4 3 6 MCHK 630 Correctable CPU Error 4 41...

Page 5: ...r Supply Removal and Replacement 6 20 6 11 Power Harness Removal and Replacement 6 22 6 12 System Fan Removal and Replacement 6 24 6 13 Cover Interlock Removal and Replacement 6 26 6 14 Operator Contr...

Page 6: ...unning Utilities C 1 RCM Overview C 2 C 2 First Time Setup C 3 C 2 1 Configuring the Modem C 4 C 2 2 Dialing In and Invoking RCM C 5 C 2 3 Using RCM Locally C 6 C 3 RCM Commands C 7 C 4 Dial Out Alert...

Page 7: ...etwork Device A 17 6 1 Sample Remote Dial In Dialog C 5 6 1 Invoking and Leaving RCM Locally C 6 6 1 Configuring the Modem for Dial Out Alerts C 16 6 2 Typical RCM Dial Out Command C 17 Figures 1 1 12...

Page 8: ...emoving Cover Interlocks 6 26 6 13 Removing OCP 6 28 6 14 Removing CD_ROM 6 30 6 15 Removing Floppy 6 32 6 16 Removing StorageWorks Disk 6 34 6 17 Removing StorageWorks Backplane 6 36 6 18 Removing St...

Page 9: ...5 7 5 3 MC Error Information Register 0 5 8 5 4 MC Error Information Register 1 5 10 5 5 CAP Error Register 5 12 5 6 PCI Error Status Register 1 5 14 6 1 Field Replaceable Unit Part Numbers 6 3 A 1 Al...

Page 10: ...em LEDs It also describes how hardware diagnostics execute when the system is initialized Chapter 3 Troubleshooting describes troubleshooting during power up and booting as well as the test command Ch...

Page 11: ...n set Table 1 AlphaServer 1200 Documentation Title Order Number User and Installation Documentation Kit QZ 011AA GZ AlphaServer 1200 User s Guide EK AS120 UG AlphaServer1200 Basic Installation Guide E...

Page 12: ......

Page 13: ...PCI I O slots and 1 EISA ISA slot A single StorageWorks shelf provides disk storage Topics in this chapter include the following 1200 Systems Control Panel and Drives System Consoles System Architectu...

Page 14: ...1200 system has up to two CPU modules and 2Gbytes of memory A single fast wide SCSI StorageWorks shelf provides storage The system is ready for the next generation of SCSI drives Figure 1 1 1200 Syste...

Page 15: ...l the LCD display and the floppy drive CD ROM drive Cooling section containing two fans Cover Interlocks The system has a single cover interlock switch on the top cover Figure 1 2 Cover Interlock Circ...

Page 16: ...em type Its controller is on the XBUS CD ROM drive The CD ROM drive is used to load software firmware and updates Its controller is on PCI1 on the PCI backplane on the system motherboard Floppy disk d...

Page 17: ...ered up or reset When the SRM console finds the halt assertion flag set the conditions of the environment variables auto_action boot restart and os_type NT are ignored the SRM console runs and prints...

Page 18: ...invoked P00 NOTE The console prompt displays only after the entire power up sequence is complete This can take up to several minutes if the memory is very large AlphaBIOS Boot Menu On systems running...

Page 19: ...things the system configuration They are used to pass information to different pieces of software running in the system at various times The os_type environment variable which can be set to VMS UNIX...

Page 20: ...port floppy cntrl Real Time Clock BDATA Xceivers XBUS EISA Bus PKW0502 97 PCI Bus 1 System Bus Memory Pair CPU PCI Slot PCI Slot PCI Bus 0 System to PCI Bus Bridge 0 IOD0 System to PCI Bus Bridge 1 IO...

Page 21: ...bus connects CPUs memory and the system bus to PCI bus bridge s The CPU modules have an external cache The Alpha chip has an 8 Kbyte instruction cache I cache an 8 Kbyte write through data cache D ca...

Page 22: ...1 5 CPU Module Placement CPU 0 MEM L CPU 1 MEM H Internal SCSI connector PCI Bridges Power connectors Floppy connector PCI 0 Slot 2 PCI 0 Slot 3 PCI 0 Slot 4 PCI 1 Slot 2 PCI 1 Slot 3 PCI 1 Slot 4 OCP...

Page 23: ...teger units 1 floating point adder 1 floating point multiplier Memory Merge logic 8 Kbyte write through first level data cache 96 Kbyte write back second level data cache bus interface unit CPU Varian...

Page 24: ...re are two DIMM variants a 32MB version and a 128MB version Figure 1 6 Memory Placement CPU 0 MEM L CPU 1 MEM H Internal SCSI connector PCI Bridges Power connectors Floppy connector PCI 0 Slot 2 PCI 0...

Page 25: ...NOTE Memory in slot MEM L does not drive the lower 8 bytes and memory in slot MEM H does not drive the higher 8 bytes of the 16 byte transfer Some bits originating from MEM L are high order bits and...

Page 26: ...g to the slot in which the pair is placed The starting address of each pair in each slot on the riser card starts on a 512 MB boundary Figure 1 7 How Memory Addressing Is Calculated 0 4 0 3 5 3 0 2 5...

Page 27: ...her memory pairs may be as large but none may be larger 4 The physical starting address of each memory pair is N times 512MB 200 0000 where N is the slot number on the riser card 5 Memory addresses ar...

Page 28: ...0 MEM L CPU 1 MEM H Internal SCSI connector PCI Bus Bridges Power connectors Floppy connector PCI 0 Slot 2 PCI 0 Slot 3 PCI 0 Slot 4 PCI 1 Slot 2 PCI 1 Slot 3 PCI 1 Slot 4 OCP connector ISA Slot Fan...

Page 29: ...stem bus or the CPU and Memory backplane The power control logic The server control logic The system bus to PCI bus bridges The PCI backplane containing two PCI busses an EISA ISA bus a built in CD RO...

Page 30: ...al control signals and clocks The system bus is part of the system motherboard Figure 1 9 System Bus Block Diagram MEM0 SYNC DRAMS ADR ADR DATA CTRL MEM CTRL CNTRL ARB SIM_ADR CPU1 CPU0 A L P H A CTRL...

Page 31: ...p The 1200 system bus connects up to two CPUs up to eight DIMM memory pairs on two riser cards and two I O bus bridges The system bus clock is provided by an oscillator on the CPU in slot CPU0 This os...

Page 32: ...al interconnect between the system bus and the PCI bus Figure 1 10 System bus to PCI bus Bridge Block Diagram PCI Bus System Bus Control Address ECC Data 63 0 ECC Data 127 64 AD 31 0 AD 63 32 Control...

Page 33: ...512 Gbytes in size The first 448 Gbytes are reserved and the last 64 Gbytes when bits 38 36 are set are mapped to the PCI I O buses The interface on the PCI side of the bridge responds to commands add...

Page 34: ...Diagram EISA 1 16 bit slot I2C Bus Interface Mouse Keyboard Combo I O serial ports parallel port floppy cntrl Realtime Clock Flash ROM 2MB NVRAM 8Kx8 BDATA Xceivers XBUS Xceivers XBUS EISA Data Bus PC...

Page 35: ...le An 8 bit XBUS is connected to the EISA ISA bus On this bus there is an interface to the system I2 C bus mouse and keyboard support an I O combo controller supporting two serial ports the floppy con...

Page 36: ...4 Remote Control Logic A section of the motherboard provides remote control operation of the system A four switch switchpack controls use of remote control Figure 1 12 Remote Control Logic 1 2 3 4 PKW...

Page 37: ...bles remote power down Enables remote power down 4 SET DEF On Off Resets the RCM microprocessor defaults Allows use of conditions set by the user To allow complete remote control the user would put sw...

Page 38: ...l Logic The power control section of the motherboard controls power sequencing and monitors power supply voltage system temperature and fans Figure 1 13 Power Control Logic PKW0504D 97 System Motherbo...

Page 39: ...ature of the system is above the value of the environment variable over_temp Default 55 0 C Monitors the system and CPU fans at one second intervals and powers down the system 30 seconds after it dete...

Page 40: ...hroughout the system and mechanically can be broken by the On Off switch the cover interlock or remotely through the RCM Figure 1 14 Power Circuit Diagram Power Supply Motherboard DC_ENABLE_L Cover In...

Page 41: ...The opens can be caused by the On Off button or the cover interlock A failure anywhere in the circuit will result in the removal of DC power A potential failure is the relay used in the RC logic to co...

Page 42: ...plies provide system power The power system is described in detail in Chapter 4 Figure 1 15 Back of Power Supply and Location Current share 5V Return 5V Return 3 4V Return 12V Return Misc Signal PKW05...

Page 43: ...5 0 6 Remote sense on 5 0V and 3 43V 5 0V is sensed on the system motherboard 3 43V is sensed on all CPUs in the system and the system bus motherboard Current share on 5 0V 3 43V and 12V 1 regulation...

Page 44: ...power up down sequence flow is shown below Figure 1 16 Power Up Down Sequence Flowchart Apply AC Power Vaux on Assert DC_ENABLE_L Power Supply Starts Disable Outputs Deassert POK Assert SHUTDOWN 30 S...

Page 45: ...e PCM asserts DC_ENABLE_L starting the power supplies If there is a hard fault on power up the power supplies shut down immediately otherwise the power system powers up and remains up until the system...

Page 46: ...the fault display store error state and track configuration information in the system Although all system modules not I O modules sit on the maintenance bus only the I 2 C controller accesses it Figur...

Page 47: ...he controller has 30 seconds to read the two registers and store the information in the EEPROM on the motherboard The SRM console command show power reads these registers Fault Display The OCP display...

Page 48: ...36 1 13 StorageWorks The system supports up to seven 31 2 StorageWorks drives The 9 3 GByte drive is not supported internally Figure 1 18 StorageWorks Drive Location PKW0514 97 StorageWorks Drives She...

Page 49: ...The system is fitted as Fast Wide Ultra SCSI Fast Wide SCSI has a maximum transfer rate of 20 Mbytes the Ultra SCSI version doubles that rate to 40 Mbytes With an optional second Ultra SCSI controlle...

Page 50: ......

Page 51: ...explains the power up displays The following topics are covered Control Panel Power Up Sequence SROM Power Up Test Flow SROM Errors Reported XSROM Power Up Test Flow XSROM Errors Reported Console Pow...

Page 52: ...utton LED is on power is applied and the system is running When it is off the system is not running but power may or may not be present If the power supplies are receiving AC power Vaux is present on...

Page 53: ...7 and L H or Memory pair number and low DIMM high DIMM or either IOD0 Bridge to PCI bus 0 2 IOD1 Bridge to PCI bus 1 1 FROM0 Flash ROM 1 COMBO COM controller 1 PCEB PCI to EISA bridge 1 ESC EISA syste...

Page 54: ...RM console tests execute SRM console either remains in the system or loads AlphaBIOS console XSROM loaded into each CPU s S cache Definitions SROM The SROM is a 128 Kbit ROM on each CPU module The ROM...

Page 55: ...MS are on the XBUS on PCI0 FEPROM 0 contains two copies of the XSROM the OpenVMS and DIGITAL UNIX PAL code and the SRM console and decompression code FEPROM 1 contains the AlphaBIOS and NT PAL code Se...

Page 56: ...eyboard Combo I O serial ports parallel port floppy cntrl Real Time Clock BDATA Xceivers XBUS EISA Bus PKW0502A 97 PCI Bus 1 System Bus Memory Pair CPU PCI Slot PCI Slot PCI Bus 0 System to PCI Bus Br...

Page 57: ...rom the caches in the CPU chip thus providing excellent diagnostic isolation Later power up tests run under the console are used to complete testing of the I O subsystem There are two console programs...

Page 58: ...3 S cache banks pass HANG D cache errors Determine Primary Size IOD Initialize PCI EISA bridge chip Initialize Combo Chip on XBUS for access to COM port 1 Read TOY NVRAM Initialize OCP port on XBUS f...

Page 59: ...U hangs and that CPU pass fail LED remains off In AlphaServer 1200 systems the CPU pass fail LED is not visible If the system has more than one CPU and at least one passes both the SROM and XSROM powe...

Page 60: ...store RAM S cache bank address logic I cache Parity Error test I cache parity error detection ISCR register and error forcing logic IC_PERR_STAT register and reporting logic D cache Parity Error test...

Page 61: ...wer Up Unexpected Machine Check CPU Error UNEX MCHK on CPU 0 EXC_ADR 42a9 EI_STAT fffffff004ffffff EI_ADDR ffffff000000801f SC_STAT 0 SC_ADDR FFFFFF0000005F2F Pending Interrupt Exception CPU Error INT...

Page 62: ...and enable duplicate tag Size system memory through I squared C bus Boot processor redetermination PKW0432A 96 Boot processor redetermination Primary verifies checksum of PAL decomp console code Prima...

Page 63: ...e 2 3 XSROM Tests Test Test Name Logic Tested 11 B cache Tag Data Line test Access to B cache tags shorts between tag data and its status and parity bits 12 B cache Tag March test B cache tag store RA...

Page 64: ...check bit data lines Errors are reported for each DIMM memory card from MEM0_L to MEM7_H 21 Memory Address test Address path to and from memory Address path on memory and RAMs Same as test 20 23 Memo...

Page 65: ...ffff8 B cache location error occurred Memory Error Memory Module Indicated 20 21 TEST ERR on cpu0 CPU running test FRU MEM1L Low member of memory pair 1 err c tst 21 22 23 24 Memory testing complete...

Page 66: ...ta lines on system bus and PCI buses A fill error transaction is forced on the system bus 5 Translation Error test A loopback test using scatter gather address translation logic on each IOD 6 Write Pe...

Page 67: ...oard mouse chip 6 Flash ROM flash_diag Dumps contents of flash ROM 7 Serial and Parallel Ports and Floppy combo_diag Tests COM ports 1 and 2 the parallel port and the floppy 8 CD ROM ncr810_diag Tests...

Page 68: ...gure 2 7 Console Device Determination Flowchart Power Up Reset or P00 Init Console Envar serial VGA adapter on PCI0 Console Envar graphics Enable COM port 1 and send messages as system is powering up...

Page 69: ...ssages are sent to it but SROM and XSROM power up messages are lost No matter what the console environment variable setting each of the three programs sends messages to the control panel display Messa...

Page 70: ...he last several lines print to either a serial terminal or a graphics monitor Example 2 1 Power Up Display SROM V3 0 on cpu0 SROM V3 0 on cpu1 XSROM V5 0 on cpu0 XSROM V5 0 on cpu1 BCache testing comp...

Page 71: ...ifferent FEPROM sector If the second try fails the CPU hangs Each processor jumps to the XSROM code and sends an XSROM banner to the COM1 port and to the control panel display The three S cache banks...

Page 72: ...1041 AA bus 0 slot 3 NCR 53C810 probing IOD0 hose 0 bus 0 slot 1 PCEB probing EISA Bridge bus 1 bus 0 slot 2 S3 Trio64 Trio32 bus 0 slot 3 DECchip 21140 AA Configuring I O adapters Ncr0 hose 1 bus 0 s...

Page 73: ...ics device is initialized The size and type of each memory pair is determined The console is started on each of the secondary CPUs A status message prints for each CPU The PCI bridges indicated as IOD...

Page 74: ...If the fail safe loader loads the following conditions exist on the machine The SROM has passed its tests and successfully unloaded the XSROM If the SROM fails to unload both copies of XSROM it report...

Page 75: ...bes troubleshooting during power up and booting as well as diagnostics for AlphaServer AlphaStation 1200 systems The following topics are covered Troubleshooting with LEDs Troubleshooting Power Proble...

Page 76: ...es and the PCI backplane and its imbedded options The following sections describes possible problems that can be identified by checking LEDs Unfortunately LEDs on the CPU module cannot be seen the onl...

Page 77: ...ed is reported at the console If your console is a graphics monitor for NT reset the system and watch the OCP display During the first 30 seconds one of the following message should occur SYSx Fan Fai...

Page 78: ...tion or failure 8 Environmental electrical failure or unrecoverable system fault with auto_action ev halt or boot 9 Cable failure 10 Module failure System motherboard PCI motherboard or system bus to...

Page 79: ...nt condition occurs with two power supplies and is tolerated for a short period but a persistent over current is not Power Control logic on the motherboard could fail Interlock failure Wire problems T...

Page 80: ...fied NOTE If you are running the Microsoft Windows NT operating system switch from AlphaBIOS to the SRM console in order to enter the test command From the AlphaBIOS console press in the Halt button t...

Page 81: ...User mode SRM console commands are now available P00 set secure The console command login clears secure If the password has been forgotten and the system is in secure mode the procedure for regaining...

Page 82: ...a500 RRD45 1645 polling ncr1 NCR 53C810 slot 3 bus 0 PCI hose 1 SCSI Bus ID 7 dkb200 2 0 3 1 DKb200 RZ29B 0007 dkb400 4 0 3 1 DKb400 RZ29B 0007 polling floppy0 FLOPPY PCEB XBUS hose 0 dva0 0 0 1000 0...

Page 83: ...9 memtest memory 619 0 0 647940864 647940864 00003062 memtest memory 620 0 0 648989312 648989312 00003084 memtest memory 263 0 0 274693376 274693376 000030d8 exer_kid dkb200 2 0 3 90 0 0 0 47572992 00...

Page 84: ...0 0 115329280 115329280 000046f2 memtest memory 109 0 0 113232384 113232384 000046fb memtest memory 41 0 0 41937920 41937920 ID Program Device Pass Hard Soft Bytes Written Bytes Read 000046d7 memtest...

Page 85: ...176 000046e0 memtest memory 1901 0 0 1992051200 1992051200 000046e9 memtest memory 1892 0 0 1982615168 1982615168 000046f2 memtest memory 1889 0 0 1979469824 1979469824 000046fb memtest memory 720 0 0...

Page 86: ...3C810 slot 3 bus 0 PCI hose 1 SCSI Bus ID 7 dkb200 2 0 3 1 DKb200 RZ29B 0007 dkb400 4 0 3 1 DKb400 RZ29B 0007 polling tulip0 DECchip 21040 AA slot 2 bus 0 PCI hose 1 ewa0 0 0 2 1 08 00 2B E5 B4 1A pol...

Page 87: ...d Soft Bytes Written Bytes Read 00002c29 exer_kid dkb200 2 0 3 92 0 0 0 48689152 00002c2a exer_kid dkb400 4 0 3 92 0 0 0 48689152 00002c5e exer_kid dva0 0 0 100 0 0 0 0 286720 Testing aborted Shutting...

Page 88: ...ood Power Supply 1 good System Fans good CPU Fans good Temperature good Current ambient temperature is 20 degrees C System shutdown temperature is set to 55 degrees C The system was last reset via a s...

Page 89: ...mem1 N A Memory 64 MB DIMM N A 0 0000 mem2 N A Memory 64 MB DIMM N A 0 0000 mem3 N A CPU 4MB Cache B3004 DA 3 0000 cpu0 KA705TRVNS Bridge IOD0 IOD1 25147 01 600 0032 iod0 iod1 NI72000047 PCI Motherbo...

Page 90: ......

Page 91: ...n on troubleshooting with error logs The following topics are covered Using Error Logs Using DECevent Error Log Examples and Analysis Troubleshooting IOD Detected Errors Double Error Halts and Machine...

Page 92: ...tware to refer to the system bus to PCI bus bridge Figure 4 1 Error Detector Placement ECC ECC CPU Chip Data System Bus System Bus Comd add B cache Duplicate Tag EISA Bus Bridge Sys PCI Bus Bridge P P...

Page 93: ...he CPU detects errors only when it is the consumer of the data The IOD detects errors on each system bus cycle regardless of whether it is involved in the transaction System bus errors detected by the...

Page 94: ...nd IOD These errors are system machine checks handled as MCHK 660 interrupts and are CPU detected external reference errors IOD hard error interrupts The IOD can detect hard errors on either side of t...

Page 95: ...the CPU chip and are fatal errors MCHK 660 System machine checks These are asynchronous errors that are recorded after the error has occurred Data on exactly what was going on in the machine at the ti...

Page 96: ...55 characters DECevent allows you to do the following Translate event log files into readable reports Select alternate input and output files Filter input events Select alternative reports Translate e...

Page 97: ...ERRORLOG ERRLOG SYS The TRANSLATE qualifier is understood on the command line To select an alternate input file OpenVMS DIAGNOSE ERRORLOG OLD DIGITAL UNIX dia a f syserr old hostname These commands se...

Page 98: ...fiers allow you to filter input event log files The INCLUDE qualifier is used to create output for devices named in the command OpenVMS DIAGNOSE TRANSLATE INCLUDE DISK RZ DISK RA92 CPU DIGITAL UNIX di...

Page 99: ...JAN 1996 10 30 00 DIGITAL UNIX dia t s 15 jan 1996 e 20 jan 1996 If no time is specified the default time is 00 00 00 and all events for that day are selected The BEFORE and SINCE qualifiers can be c...

Page 100: ...rmat Description Full Translates all available information for each event Brief Translates key information for each event Terse Provides binary event information and displays register values and other...

Page 101: ...task in any of its caches it requests data from off the chip to fill its D caches It performs a D ref fill Bit 30 is clear indicating that the source of the error is the B cache Neither IOD CAP Error...

Page 102: ...ial Number C1563 Module Serial Number Module Type x0000 System Revision x00000000 MCHK 670 Regs Flags x00000000 PCI Mask x0000 Machine Check Reason x0098 PAL SHADOW REG 0 x00000000 PAL SHADOW REG 1 x0...

Page 103: ...Revision x00000003 I O Backplane Revision x00000003 PCI EISA Bus Bridge Present on PCI Device Class Host bus to PCI Bridg MC PCI Command Register x46480FF1 Module Self Test Passed LED On Delayed PCI...

Page 104: ...s CMD Addr Parity Check Enabled MC Bus NXM Check Enabled Check ALL Transactions for Errors Use MC_BMSK for 16 Byte Align Blk Mem Wrt Wrt PEND_NUM Threshold 8 RD_TYPE Memory Prefetch Algorithm Short RL...

Page 105: ...terface hard error respectively Both IOD CAP Error Registers logged an error The command at the time of the error was a read The bus master at the time of the error was CPU3 The Dirty bit bit 20 in th...

Page 106: ...mber C1563 Module Serial Number Module Type x0000 System Revision x00000000 MCHK 670 Regs Flags x00000000 PCI Mask x0000 Machine Check Reason x0098 PAL SHADOW REG 0 x00000000 PAL SHADOW REG 1 x0000000...

Page 107: ...sion x00000003 I O Backplane Revision x00000003 PCI EISA Bus Bridge Present on PCI Device Class Host bus to PCI Bridg MC PCI Command Register x46480FF1 Module Self Test Passed LED On Delayed PCI Bus R...

Page 108: ...ce Class Host bus to PCI Bridg MC PCI Command Register x46480FF1 Module Self Test Passed LED On Delayed PCI Bus Reads Protocol Enabled Bridge to PCI Transactions Enabled Bridge REQUESTS 64 Bit Data Tr...

Page 109: ...Cycle 2 ECC Syndrome x00000000 Cycle 3 ECC Syndrome x00000000 MDPB Status Register x80000000 MDPB Chip Revision x00000000 MPDB Error Syndrome of uncorrectable read error MDPB Error Syndrome Reg x0000...

Page 110: ...was a memory address not an I O address The data associated with the read was dirty From this information you know CPU0 requested data that was dirty therefore memory did not provide it nor did an I...

Page 111: ...8 Fatal Alpha Chip Detected HardError PAL SHADOW REG 0 x0000000000000000 PAL SHADOW REG 1 x0000000000000000 PAL SHADOW REG 2 x0000000000000000 PAL SHADOW REG 3 x0000000000000000 PAL SHADOW REG 4 x0000...

Page 112: ...ity Bit Covering Tag Store ddress Bits is Set Tag Address 38 20 Is x000000000000007E Ext Interface Address Reg xFFFFFF0007FBF08F Fill Syndrome Reg x000000000000D189 Ext Interface Status Reg xFFFFFFF94...

Page 113: ...ns Error Adr x00000000 MDPA Status Register xC0000000 MDPA Status Register Data Not Valid MDPA Error Syndrome Reg x00080089 MDPA Syndrome Register Data Not Valid MDPB Status Register x80000000 MDPB St...

Page 114: ...or Info Register 1 x801E8800 MC bus trans addr 39 32 x00000000 MC Command is Read0 Mem Device ID 2 x00000002 MC bus error assoc w read dirty MC error info valid CAP Error Register xE0000000 Uncorrecta...

Page 115: ...rror CPU0 registers are not important in this case since it is servicing the IOD interrupt There are three devices that can put data on the system bus CPUs memory or an IOD From MC_ERR Register 1 we k...

Page 116: ...Module Type x0000 System Revision x00000000 MCHK 660 Regs Flags x00000000 PCI Mask x0000 Machine Check Reason x0202 PAL SHADOW REG 0 x00000000 PAL SHADOW REG 7 x00000000 PALTEMP0 x0000000007 PALTEMP23...

Page 117: ...Bridge REQUESTS 64 Bit Data Transactions Bridge ACCEPTS 64 Bit Data Transactions PCI Address Parity Check Enabled MC Bus CMD Addr Parity Check Enabled MC Bus NXM Check Enabled Check ALL Transactions f...

Page 118: ...s NXM Check Enabled Check ALL Transactions for Errors Use MC_BMSK for 16 Byte Align Blk Mem Wrt Wrt PEND_NUM Threshold 8 RD_TYPE Memory Prefetch Algorithm Short RL_TYPE Mem Rd Line Prefetch Type Mediu...

Page 119: ...Error Logs 4 29 Cycle 1 ECC Syndrome x00000000 Cycle 2 ECC Syndrome x00000000 Cycle 3 ECC Syndrome x00000000 PALcode Revision Palcode Rev 1 21 3...

Page 120: ...d I O There is a PCI Subpacket from PCI1 with four nodes on it Two devices on the PCI bus did not see an error however two did the Mylex DAC960 and the DEC_KZPSA Either device could have caused the pa...

Page 121: ...ine Check Reason x0202 IOD Detected Hard Error OR DTag Parity Error If Cached CPU PAL SHADOW REG 0 x0000000000000000 PAL SHADOW REG 1 x0000000000000000 PAL SHADOW REG 2 x0000000000000000 PAL SHADOW RE...

Page 122: ...ared Valid is Clear Value of Tag Control Dirty Bit is Clear Value of Tag Control Shared Bit is Clear Value of Tag Control Valid Bit is Set Value of Parity Bit Covering Tag Store Address Bits is Clear...

Page 123: ...000000 MDPA Status Register Data Not Valid MDPA Error Syndrome Reg x00000000 MDPA Syndrome Register Data Not Valid MDPB Status Register x00000000 MDPB Status Register Data Not Valid MDPB Error Syndrom...

Page 124: ...1 Subpacket Node Qty 4 CONFIG Address x000000FBC0000800 Slot or Device Number 1 Device and Vendor ID x00011000 NCR 53C810 NCR_810 SCSI Narrow SingleEnded Vendor ID x1000 NCR Device ID x00000001 Comman...

Page 125: ...Header Type x00 Single Function Device Bist x00 Base Address Register 1 x00101100 Base Address Register 2 x04129000 Base Address Register 3 x00000000 Base Address Register 4 x00000000 Base Address Reg...

Page 126: ...ability Enabled Monitor for Special Cycle Ops DISABLED Generate Mem Wrt Invalidate Cmds DISABLED Parity Error Detection Response IGNORE Wait Cycle Address Data Stepping DISABLED SERR Sys Err Driver Ca...

Page 127: ...Error Logs 4 37...

Page 128: ...OD CAP Error Registers logged no error The FIL Syndrome Register has a valid ECC code for the lower half of the data Machine check 630s are detected by CPUs when they either take data off the system b...

Page 129: ...OURCE IS BCACHE D ref fill EV5 Chip Rev 4 EI ADDRESS xFFFFFF00138D85EF FIL SYNDROME x00000000000800 ISR x0000000100200000 WHOAMI x00000000 Module Revision 0 MID 0 GID 0 Sys Environmental Regs x0000000...

Page 130: ...of the error was CPU0 The command at the time of the error was a write back memory command The IOD detected a recoverable error on the system bus The MC command at the time of the error is a WriteThru...

Page 131: ...Not Valid for 620 System Correctable Errors Ext Interface Address Reg x0000000000000000 Not Valid for 620 System Correctable Errors Fill Syndrome Reg x0000000000000000 Not Valid for 620 System Correct...

Page 132: ...0 MDPA Status Register Data Not Valid MDPA Error Syndrome Reg x00000000 MDPA Syndrome Register Data Not Valid MDPB Status Register x00000000 MDPB Status Register Data Not Valid MDPB Error Syndrome Reg...

Page 133: ...00xxxxx RDSdetectedinbothQWs GottoStep2 10011000x000000000000000000xxxxx CRDB CorrectableECCerror detectedonupperQWofMC bus D127 64 GotoStep2 10000000x000000000000000000xxxxx CRDA CorrectableECCerror...

Page 134: ...s for Memory or I O Write 10000000000xxxx010xx011xxxxxxxxx Bad data from MID 2 Replace CPU0 10000000000xxxx011xx011xxxxxxxxx Bad data from MID 3 Replace CPU1 10000000000xxxx100xx011xxxxxxxxx Bad data...

Page 135: ...Most Likely Cause Action 10000000000xxxxxxxxxxxxx0xxxxxxx Software generated an MC ADDR TOP_OF_MEM reg Fix software 100000000000xxxxxxxxxxxx1xxx100x PCI0 bridge did not respond Replace IOD0 100000000...

Page 136: ...10000000000xxxx010xxxxxxxxxxxxxx Data sourced by MID 2 Replace CPU0 10000000000xxxx011xxxxxxxxxxxxxx Data sourced by MID 3 Replace CPU1 10000000000xxxx100xxxxxxxxxxxxxx Data sourced by MID 4 Replace...

Page 137: ...f the error replace the one that capturered the error in its CAP Error Register Expected_PEND_NUM 12 2 X 1 Y Where X Number of PCIs Y Number of CPUs Table 4 7 Cause of PIO_OVFL Error Comparison Most L...

Page 138: ...ch PCI device should have responded to this PCI address Replace this device 4 4 7 PCI System Error Step 8 For this error to occur a PCI device asserted SERR Read the error registers in all the PCI dev...

Page 139: ...d in the error log to retrieve the base address and size of the memory module pair 3 Compare this address to the failing address from the MC_ERR1 and MC_ERR0 Registers to determine which memory slot i...

Page 140: ...s non zero use the ECC syndrome bits in Table 4 8 to determine which module had the single bit error Table 4 8 ECC Syndrome Bits Table MDP Syndrome Values for Low Order Memory 01 02 04 08 10 20 40 80...

Page 141: ...1 0 CMD in Hex MC_ ADR 39 Description No B Cache CPU B Cache CPU IOD x x 0 0 0 0 X 0 1 Mem Idle Y Y 0 0 0 0 1 0 0 2 1 Write Pend Ack Y x x 0 0 1 1 X 3 1 Mem Refresh x x 0 1 0 1 X 4 0 Set Dirty Y x 0...

Page 142: ...ead0 Peer0 Y 1 0 1 1 0 1 2 D 1 FILL1 due to Read1 Peer1 Y x x 1 1 1 0 X E 0 Read0 Mem Y Y x x 1 1 1 1 X F 0 Read1 Mem Y Y 4 4 11 Node IDs The node ID is a six bit field in the command address bits 38...

Page 143: ...nt a number of functions at the machine level without the use of microcode This allows operating systems to make common calls to PALcode routines without knowing the hardware specifics of each system...

Page 144: ...RM console to read the PAL built logout area that contains all the data used by the operating system to create the error entry The info 8 command Example 4 3 causes the SRM console to read the IOD 0 a...

Page 145: ...4 00000000 037c cns ivptbr 00000000 0380 cns ivptbr 4 00000002 0384 cns mcsr 00000000 0388 cns mcsr 4 00000000 038c cns dc_mode 00000001 0390 cns dc_mode 4 00000000 0394 cns maf_mode 00000080 0398 cns...

Page 146: ...4 56 Service Manual PRELIMINARY cns fill_syn 000000a7 0410 cns fill_syn 4 00000000 0414 cns ld_lock 0004eaef 0418 cns ld_lock 4 ffffff00 041c...

Page 147: ...7ec38000 0030 mchk crd_isr 4 63ff4000 0034 mchk flag 00000320 0000 mchk flag 4 00000000 0004 mchk isr 00000000 0138 mchk isr 4 00000000 013c mchk icsr 60000000 0140 mchk icsr 4 000000c1 0144 mchk ic_...

Page 148: ...800000 INT_MASK0 00010000 INT_MASK1 00000000 MC_ERR0 e0000000 MC_ERR1 800e88fd CAP_ERR 84000000 PCI_ERR 00000000 MDPA_STAT 00000000 MDPA_SYN 00000000 MDPB_STAT 00000000 MDPB_SYN 00000000 IOD 1 base ad...

Page 149: ...SK 3ff00000 T2_BASE 00000000 W3_BASE 00000000 W3_MASK 1ff00000 T3_BASE 0000b800 W_DAC 00000000 SG_TBIA 00000000 HBASE 00000000 IOD 1 WHOAMI 0000003a PCI_REV 06000221 CAP_CTL 02490fb1 HAE_MEM 00000000...

Page 150: ......

Page 151: ...escribes the registers used to hold error information These registers include External Interface Status Register External Interface Address Register MC Error Information Register 0 MC Error Informatio...

Page 152: ...de read A read of this register also unlocks the EI_ADDR BC_TAG_ADDR and FILL_SYN registers subject to some restrictions The EI_STAT register is not unlocked or cleared by reset Address FF FFF0 0168 T...

Page 153: ...the EI_STAT register This operation unlocks the EI_ADDR BC_TAG_ADDR and FILL_SYN registers It also unlocks the EI_STAT register subject to conditions given in Table 5 2 which defines the loading and...

Page 154: ...data from the B cache This bit is only meaningful when COR_ECC_ERR UNC_ECC_ERR or EI_PAR_ERR is set in this register This bit is not defined for a B cache tag error BC_TPERR or a B cache tag control...

Page 155: ...error occurred during an I ref fill When clear indicates that the error occurred during a D ref fill This bit has meaning only when one of the ECC or parity error bits is set This bit is not defined...

Page 156: ...ster contains the physical address associated with errors reported by the EI_STAT register It is unlocked by a read of the EI_STAT Register This register is meaningful only when one of the error bits...

Page 157: ...gisters 11 1 1 No Already locked Clear bit c does not unlock Transition to 0 1 1 state 1 These are special cases It is possible that when EI_ADDR is read only the correctable error bit is set and the...

Page 158: ...o clear symptom bits in the CAP Error Register unlocks this register When the valid bit MC_ERR_VALID in the CAP Error Register is clear the contents are undefined 31 30 29 28 27 26 25 24 23 22 21 20 1...

Page 159: ...an error If the event is a hard error the register bits are locked A write to clear symptom bits in the CAP Error Register unlocks this register When the valid bit MC_ERR_VALID in the CAP Error Regis...

Page 160: ...21 RO 0 Dirty 20 RO 0 Set if the system bus error was associated with a Read Dirty transaction When set the device ID field 19 14 does not indicate the source of the data Reserved 19 17 All ones DEVI...

Page 161: ...the register is locked All bits except the LOST_MC_ERR bit are locked on hard errors CAP_ERR remains locked until the CAP error is written to clear each individual error bit 31 30 29 28 27 26 25 24 23...

Page 162: ...d by MDPA Clear state in MDPA before clearing this bit CRDB 28 RW1C 0 Correctable ECC error detected by MDPB Clear state in MDPB_STAT before clearing this bit CRDA 27 RW1C 0 Correctable ECC error dete...

Page 163: ...re full This is a symptom of setting the PEND_NUM field in CAP_CNTL to an incorrect value Reserved 22 5 RO 0 PCI_ERR_VALID 4 RO 0 Logical OR of bits 3 0 of this register When set the PCI error address...

Page 164: ...s captures PCI address 31 0 even for a PCI DAC cycle When the PCI_ERR_VALID bit in CAP_ERR is clear the contents are undefined 31 30 29 28 27 26 25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 09 08 0...

Page 165: ...at the front and rear The pedestal system does not have an attached strap so you will have to take one to the site WARNING When the system interlocks are disabled and the system is still powered on vo...

Page 166: ...he locations of FRUs in the system drawer and Table 6 1 lists the part numbers of all field replaceable units Figure 6 1 System FRU Locations mem CPU CPU mem CPU Floppy CD ROM PCI EISA Options Power S...

Page 167: ...092 DA 20 45619 D3 128 Mbyte DIMM Synch 54 25149 01 Memory Riser Card System Backplane Display and support hardware 54 25147 01 System motherboard RX23L AB Floppy CD ROM 54 23302 02 OCP Assembly 70 31...

Page 168: ...nmark 2 5m long BN19Z 2E Italy 2 5m long BN19S 2E Egypt India South Africa 2 5m long BN18L 2E Isreal 2 5m long Table 6 1 Field Replaceable Unit Part Numbers continued Ultra SCSI Cables and Jumpers Fro...

Page 169: ...sted pair red and black OCP Interlock switch pig tail 70 31348 01 Interlock switch and pig tail cable Interlock switch assy Twisted pair red and black OCP DC enable pwr cable from OCP conn 17 04685 01...

Page 170: ...6 3 System Exposure The system has three sheet metal covers one on top and one of each side The covers are removed to expose the system card cage and the power SCSI sections Figure 6 2 Exposing the S...

Page 171: ...the door that exposes the storage shelf 4 Pull down the top cover release latch shown in Figure 1 1 until it latches in the down position 5 Grasp the finger groove at the rear of the top cover and pu...

Page 172: ...hese systems Unless you are upgrading the system be sure you are replacing the CPU you are removing with the same variant of CPU Figure 6 3 Removing CPU Module 3 WARNING CPU modules and memory modules...

Page 173: ...evers at both ends simultaneously pull the levers away from the module handle and pull the CPU from the cage Replacement Reverse the steps in the Removal procedure Verification DIGITAL UNIX and OpenVM...

Page 174: ...6 10 Service Manual PRELIMINARY 6 5 CPU Fan Removal and Replacement Figure 6 4 Removing CPU Fan PKW 0516 97...

Page 175: ...U Removal and Replacement procedure 2 Unplug the fan from the module 3 Remove the four Phillips head screws holding the fan to the Alpha chip s heatsink Replacement Reverse the above procedure Verific...

Page 176: ...ent memory modules work in these systems Be sure you are replacing the broken module with the same variant Figure 6 5 Removing Memory Riser Card 3 WARNING CPU modules and memory riser cards have parts...

Page 177: ...eplace it with the same size DIMM as the one you removed Verification DIGITAL UNIX and OpenVMS Systems 1 Bring the system up to the SRM console by pressing the Halt button if necessary 2 Issue the sho...

Page 178: ...6 14 Service Manual PRELIMINARY 6 7 DIMM Removal and Replacement Figure 6 6 Removing A DIMM from a Memory Riser Card Riser Card 0 1 2 3 4 5 PKW0505B 97 6 7 DIMM...

Page 179: ...s the broken memory DIMM See Section 6 6 4 There are prying retaining levers on the connectors in each slot on the riser card Press both levers in an arc away from the DIMM and gently pull the DIMM fr...

Page 180: ...6 16 Service Manual PRELIMINARY 6 8 System Motherboard 54 25147 01 Removal and Replacement Figure 6 7 Removing System Motherboard Module Brace System motherboard PKW0518 97...

Page 181: ...les connected to the motherboard and clear access to all screws holding the motherboard in place 8 Using a Phillips head screwdriver unscrew the eleven screws holding the motherboard in place and remo...

Page 182: ...Figure 6 8 Removing PCI EISA Option IP00225 Option Card Slot CoverScrew WARNING To prevent fire use only modules with current limited outputs See National Electrical Code NFPA 70 or Safety of Informa...

Page 183: ...se the steps in the Removal procedure Verification DIGITAL UNIX and OpenVMS Systems 1 Power up the system press the Halt button if necessary to bring up the SRM console and run the ECU to restore EISA...

Page 184: ...6 20 Service Manual PRELIMINARY 6 10 Power Supply Removal and Replacement Figure 6 9 Removing Power Supply 4 rear screws 6 32 inch 2 internal screws 3 5 mm PKW0517 97 Power Supply 0 Power Supply 1...

Page 185: ...g 4 Remove the four screws at the back of the system cabinet and the two screws at the back of the power supply that hold the power supply in place 5 If you are removing power supply 0 slide the suppl...

Page 186: ...er Harness Removal and Replacement Figure 6 10 Removing Power Harness To Floppy and Optional device To Motherboard To CD ROM and StorageWorks shelf To Power Supplies Power Harness 70 31346 01 Current...

Page 187: ...ions to the motherboard and bend the cable back over the power section of the system 5 Unplug the cable connection to the floppy and if applicable to the optional device above the floppy Bend the cabl...

Page 188: ...6 24 Service Manual PRELIMINARY 6 12 System Fan Removal and Replacement Figure 6 11 Removing System Fan Fan 0 17 31351 01 Fan 1 17 31350 01 Module guides PKW0523 97 Cable to Fan 0 Cable to Fan 1...

Page 189: ...e fan in place 6 Unscrew the fan from the frame and remove it from the system Removing Fan 1 3 Remove any PCI modules that inhibit access to the four Phillips head screws that hold fan 1 in place 4 Re...

Page 190: ...6 26 Service Manual PRELIMINARY 6 13 Cover Interlock Removal and Replacement Figure 6 12 Removing Cover Interlock PKW0519A 97 Interconnect switch...

Page 191: ...See Section 6 3 3 Remove the CD ROM 4 Unplug the interlock switch s pig tail cable from the cable it is connected to 5 Remove the two screws holding the interlock in place and remove the interlock Rep...

Page 192: ...6 28 Service Manual PRELIMINARY 6 14 Operator Control Panel Removal and Replacement Figure 6 13 Removing OCP PKW 0501A 97...

Page 193: ...of the door is free gently pull the top down to release it from the post on the door jam and release it from the spring d Put the door aside 4 Using a Phillips head screwdriver remove the 9 screws ho...

Page 194: ...6 30 Service Manual PRELIMINARY 6 15 CD ROM Removal and Replacement Figure 6 14 Removing CD_ROM 1 PKW0519 97...

Page 195: ...both the power and signal connectors at the rear of the CD ROM 5 Pull the CD ROM and bracket a short distance back and lift out of the cabinet 6 Remove the four screws that hold the CD ROM to the bra...

Page 196: ...6 32 Service Manual PRELIMINARY 6 16 Floppy Removal and Replacement Figure 6 15 Removing Floppy 1 PKW0520 97...

Page 197: ...two Phillips head screws holding the floppy in the system in Figure 6 15 4 Slide the floppy out the front of the system Replacement Reverse the steps in the Removal procedure Verification Power up th...

Page 198: ...6 34 Service Manual PRELIMINARY 6 17 SCSI Disk Removal and Replacement Figure 6 16 Removing StorageWorks Disk PKW0501B 97...

Page 199: ...StorageWorks disks 3 Pinch the clips on both sides of the disk and slide it out of the shelf Replacement Reverse the steps in the Removal procedure Verification Power up the system press the Halt butt...

Page 200: ...ervice Manual PRELIMINARY 6 18 StorageWorks Backplane Removal and Replacement Figure 6 17 Removing StorageWorks Backplane PKW0522B 97 StorageWorks Backplane Ultra SCSI Repeater Ultra SCSI Repeater opt...

Page 201: ...StorageWorks shelf 4 Remove the power harness and all signal cables from the StorageWorks backplane 5 Using a short Phillips head screwdriver remove the screws holding the backplane to the back of th...

Page 202: ...Service Manual PRELIMINARY 6 19 StorageWorks Repeater Removal and Replacement Figure 6 18 Removing StorageWorks Repeater PKW0522B 97 StorageWorks Backplane Ultra SCSI Repeater Ultra SCSI Repeater opti...

Page 203: ...Works shelf 4 On early systems the repeater is stuck to the side of the StorageWorks enclosure with adhesive standoffs in later systems it is mounted on plastic standoffs to which it snaps In either c...

Page 204: ......

Page 205: ...w to load and run utilities The following topics are covered Running Utilities from a Graphics Monitor Running Utilities from a Serial Terminal Running ECU Updating Firmware with LFU Updating Firmware...

Page 206: ...to be run For example to run ECU select Run ECU from floppy To run RCU select Run Maintenance Program Figure A 1 Running a Utility from a Graphics Monitor Display System Configuration Upgrade AlphaBIO...

Page 207: ...the same way as from a graphics monitor The menus are the same but some keys are different Table A 1 AlphaBIOS Option Key Mapping AlphaBIOS Key VTxxx Key F1 Ctrl A F2 Ctrl B F3 Ctrl C F4 Ctrl D F5 Ctr...

Page 208: ...splays and press Enter NOTE The EISA Configuration Utility is supplied on diskettes shipped with the system There is a diskette for Microsoft Windows NT and a diskette for DIGITAL UNIX and OpenVMS 3 I...

Page 209: ...sole P00 lfu Loadable Firmware Update Utility Select firmware load device cda0 dva0 ewa0 or Press return to bypass loading and proceed to LFU cda0 UPD Figure A 2 Starting LFU from the AlphaBIOS Consol...

Page 210: ...nd to write the new firmware 4 Use the LFU exit command to exit back to the console The sections that follow show examples of updating firmware from the local CD ROM the local floppy and a network dev...

Page 211: ...5 0 1 1 Copying as1200 TCREADME from DKA500 5 0 1 1 Copying as1200 TCSRMROM from DKA500 5 0 1 1 Copying as1200 TCARCROM from DKA500 5 0 1 1 Function Description Display Displays the system s configur...

Page 212: ...console and I O adapter firmware AS1200CP SRM console and AlphaBIOS console firmware only AS1200IO I O adapter firmware only In this example the file for console firmware AlphaBIOS and SRM is selecte...

Page 213: ...PD update WARNING updates may take several minutes to complete for each device Confirm update on AlphaBIOS Y N y DO NOT ABORT AlphaBIOS Updating to V6 40 1 Verifying V6 40 1 PASSED Confirm update on s...

Page 214: ...ces supported by the selected update file will be updated For each device you are asked to confirm that you want to update the firmware The default is no Once the update begins do not abort the operat...

Page 215: ...FW TXT AS1200IO TXT AS1200CP TXT TCREADME SYS TCREADME SYS CIPCA315 SYS TCSRMROM SYS DFPAA310 SYS TCARCROM SYS KZPAAA11 SYS To update system firmware from floppy disk you first must create the firmwar...

Page 216: ...rmrom sys dva0 as1200 tcsrmrom sys copy tcarcrom sys dva0 as1200 tcarcrom sys dismount dva0 set noverify exit I O Update Diskette inquire ignore Insert blank HD floppy in DVA0 then continue set verify...

Page 217: ...loading and proceed to LFU dva0 Please enter the name of the options firmware files list or Press return to use the default filename AS1200IO AS1200CP AS1200IO Copying AS1200IO from DVA0 Copying TCREA...

Page 218: ...ince the file is too large to fit on a 1 44 MB diskette This means that when a floppy disk is the load device you can update either console firmware or I O adapter firmware but not both in the same LF...

Page 219: ...ABORT pfi0 Updating to 3 10 Verifying to 3 10 PASSED UPD lfu Loadable Firmware Update Utility Select firmware load device cda0 dva0 ewa0 or Press return to bypass loading and proceed to LFU dva0 Pleas...

Page 220: ...same procedure as for the I O firmware The exit command returns you to the console from which you entered LFU either SRM or AlphaBIOS Example 6 2 Selecting AS1200FW to Update Firmware from the Intern...

Page 221: ...f the options firmware files list or Press return to use the default filename AS1200FW Copying AS1200FW from EWA0 Copying TCREADME from EWA0 Copying TCSRMROM from EWA0 Copying TCARCROM from EWA0 Copyi...

Page 222: ...select the default file The file options are AS1200FW default SRM console AlphaBIOS console and I O adapter firmware AS1200CP SRM console and AlphaBIOS console firmware only AS1200IO I O adapter firmw...

Page 223: ...tes may take several minutes to complete for each device DO NOT ABORT AlphaBIOS Updating to V6 40 1 Verifying V6 40 1 PASSED DO NOT ABORT kzpsa0 Updating to A11 Verifying A11 PASSED DO NOT ABORT kzpsa...

Page 224: ...d indicates that all devices supported by the selected update file will be updated Typically LFU requests confirmation before updating each console s or device s firmware The all option removes the up...

Page 225: ...ion exit Terminates the LFU program help Displays the LFU command list lfu Restarts the LFU program list Displays the inventory of update firmware on the selected device readme Lists release notes for...

Page 226: ...below Function Description Display Displays the system s configuration table Exit Done exit LFU reset List Lists the device revision firmware name and update revision Lfu Restarts LFU Readme Lists imp...

Page 227: ...e into memory and comparing it with the source image To update more than one device you may use a wildcard but not a list For example update k updates all devices with names beginning with k and updat...

Page 228: ...OS Setup screen Use the Loadable Firmware Update LFU utility to perform the update The LFU exit command causes a system reset Figure A 3 AlphaBIOS Setup Screen AlphaBIOS Setup Display System Configura...

Page 229: ...ontaining the AlphaBIOS upgrade 2 If you are not already running AlphaBIOS Setup start it by restarting your system and pressing F2 when the Boot screen is displayed 3 In the main AlphaBIOS Setup scre...

Page 230: ...large drive C becomes the larger drive This arrangement makes program installation easier and avoids time consuming insufficient disk space mistakes A 7 1 Hard Disk Error Conditions Disk Initializatio...

Page 231: ...No Partitions on Disk If hard disk 0 does not have any partitions defined then a message will appear when you start hard disk setup asking if you want to perform an express disk setup Express disk set...

Page 232: ...an one FAT partition exists on your system AlphaBIOS displays the list of FAT partitions from which you can choose the system partition After choosing the system partition the installation process con...

Page 233: ...stem back to the SRM console firmware From the console you can use the crash command to force a crash dump at the operating system level See Section 4 11 The Windows NT operating system does not suppo...

Page 234: ...These conditions are described in the sections Disabling Autoboot and Disabling the SRM Power Up Script You can force a halt assertion using the Halt button the RCM halt command or the RCM haltin comm...

Page 235: ...or DIGITAL UNIX and OpenVMS the SRM environment variables os_type auto_action bootdef_dev boot_file and boot_osflags For Windows NT the SRM os_type environment variable and the Auto Start selection in...

Page 236: ......

Page 237: ...cribed in Chapter 3 of this document For complete reference information on the other SRM commands and environment variables see the AlphaServer 1200 System User s Guide NOTE It is recommended that you...

Page 238: ...s edit Invokes the console line editor on a RAM file or on the nvram file power up script examine Displays the contents of a memory location register or device halt Halts the specified processor Same...

Page 239: ...var Displays the state of the specified environment variable show config Displays the configuration at the last system initialization show cpu Displays the state of each processor in the system show d...

Page 240: ...n Specifies the console s action at power up a failure or a reset bootdef_dev Specifies the default boot device string boot_osflags Specifies the default operating system boot flags com _baud Changes...

Page 241: ...e ID pk 0_soft_term Enables or disables SCSI terminators on systems that use the QLogic ISP1020 SCSI controller sys_model_num Displays the system model number and computes certain information passed t...

Page 242: ...e the show command to list environment variable settings Table B 3 Environment Variables Worksheet Environment Variable System Name System Name System Name auto_action bootdef_dev boot_osflags com1_ba...

Page 243: ...and Environment Variables B 7 Table B 3 Environment Variables Worksheet Continued Environment Variable System Name System Name System Name pk 0_soft_term sys_model_num sys_serial_num sys_type tga_sync...

Page 244: ......

Page 245: ...emote location using the Remote Console Manager RCM You can use the RCM from a console terminal at a remote location You can also use the RCM from the local console terminal Sections in this chapter a...

Page 246: ...at a time To connect to the RCM remotely you dial in through a modem enter a password and then type an escape sequence that invokes RCM command mode You must set up the modem before you can dial in r...

Page 247: ...st Time Setup To set up the RCM to monitor a system remotely connect the console terminal and modem to the ports at the back of the system configure the modem port for dial in and dial in Figure C 1 R...

Page 248: ...es Smartmodem Optima 288 V 34 V FC FAX Modem Configuration Procedure 1 Connect a Hayes compatible modem to the RCM as shown in Figure C 1 and power up the modem 2 From the local serial console termina...

Page 249: ...password that you set with the setpass command You have three tries to correctly enter the password After three incorrect tries the connection is terminated and the modem is not answered again for 5 m...

Page 250: ...g RCM Locally Use the default escape sequence to invoke the RCM mode locally for the first time You can invoke RCM from the SRM console the operating system or an application The RCM quit command reco...

Page 251: ...leasing it haltin Causes a halt assertion Emulates pressing the Halt button and holding it in haltout Terminates a halt assertion created with haltin Emulates releasing the Halt button after holding i...

Page 252: ...the RCM The alert enable condition remains active and the RCM will again enter the alert condition if it detects a system power failure RCM alert_clr alert_dis The alert_dis command disables RCM dial...

Page 253: ...t RCM disable When the modem is disabled it remains disabled until the enable command is issued If a modem connection is in progress entering the disable command terminates it NOTE If the modem has be...

Page 254: ...ngup The hangup command terminates the modem session When this command is issued the remote user is disconnected from the server This command can be issued from either the local or remote console RCM...

Page 255: ...and releasing it immediately This command can be used at any time after system power up See Section 3 12 for information on halt assertion help or The help or command displays the RCM firmware comman...

Page 256: ...will not override the off state of the On Off button If the system is already powered on the poweron command has no effect quit The quit command exits the user from command mode and reconnects the se...

Page 257: ...e new escape sequence Although the factory defaults can be restored if you forget the escape sequence this requires resetting the EN RCM switch on the RCM switchpack The following sample escape sequen...

Page 258: ...enter a new password status The status command displays the current state of the system sensors as well as the current escape sequence and alarm information The following is an example of the display...

Page 259: ...C Current system temperature in degrees Celsius RCM Power Control Current state of RCM system power control ON OFF RCM Halt Asserted indicates that halt has been asserted with the haltin command Deass...

Page 260: ...feature to work Also if you are connected to the system remotely the dial out feature does not work Enabling Dial Out Alerts 1 Enter the set rcm_dialout command followed by a dial out alert string fro...

Page 261: ...t string has the following requirements The string cannot exceed 47 characters Enclose the entire string following the set rcm_dialout command in quotation marks Enter the characters ATDT after the op...

Page 262: ...when used for services such as voice mail D Dial T Tone for touch tone Pause for 2 seconds 9 In the example 9 gets an outside line Enter the number for an outside line if your system requires it 15085...

Page 263: ...ing the RCM Switchpack The RCM operating mode is controlled by a switchpack on the system board Use the switches to enable or disable certain RCM functions if desired Figure C 2 Location of RCM Switch...

Page 264: ...or disables the RCM The default is ON RCM enabled The OFF setting disables RCM 2 MODEM OFF Enables or disables the modem The default is OFF modem enabled 3 RPD DIS Enables or disables remote poweroff...

Page 265: ...ou want to disable the poweroff command With poweroff disabled the monitored system cannot be powered down from the RCM Switch 4 SET DEF Set this switch to ON enable if you want to reset the RCM to th...

Page 266: ...witchpack on the system board and set switch 4 to ON 5 Replace the system covers and plug in the power cords Power up the system to the SRM console prompt Powering up with switch 4 set to ON resets th...

Page 267: ...lled Switch 1 on switchpack set to disable Modem session was not terminated with the hangup command A remote RCM session is in progress so the local console terminal is disabled Check external cable i...

Page 268: ...low the modem to complete its internal diagnostics and initialization Modem may have had power cycled since last being initialized or modem is not set up correctly Check modem phone lines and connecti...

Page 269: ...ally lost carrier This occurs when the modem sees an idle time followed by a 3 followed by a carriage return with no subsequent traffic If the modem is still connected it will remain so This is normal...

Page 270: ...ng Initialization and Answer Strings The initialization and answer strings are stored in the RCM s NVRAM They come pre programmed to support a wide selection of modems With some modems however you may...

Page 271: ...ng Substitutions The following modems require modified initialization strings Modem Model Initialization String Motorola 3400 Lifestyle 28 8 at f0e0v0x0s0 2 AT T Dataport 14 4 FAX at f0e0v0x0s0 2 Haye...

Page 272: ......

Page 273: ...P_ERR Register 5 11 CD ROM removal and replacement 6 30 COM1 port 2 19 Command codes 4 55 Command summary SRM B 2 Console SRM 2 23 Console commands show fru 3 15 show memory 3 14 show power 3 14 test...

Page 274: ...d LFU A 10 A 16 A 20 A 21 A 22 External Interface Address Register 5 6 External Interface Registers loading and locking rules 5 7 External Interface Status Register 5 2 F Fail safe loader 2 24 Fan rem...

Page 275: ...2 help A 21 A 22 lfu A 14 A 16 A 21 A 22 list A 8 A 14 A 16 A 18 A 20 A 21 A 23 readme A 21 A 23 summary A 21 update A 10 A 21 A 23 verify A 21 A 23 list command LFU A 14 A 18 A 21 A 23 list command L...

Page 276: ...t 1 28 failures 1 29 Power cords 6 4 Power error conditions 1 27 Power faults 1 33 Power harness removal and replacement 6 22 Power problems at power up 3 5 Power supply 1 30 fault protection 1 31 rem...

Page 277: ...up test flow 2 8 tests 2 10 status command RCM C 14 StorageWorks 1 36 backplane removal and replacement 6 36 disk removal and replacement 6 34 repeater removal and replacement 6 38 System architectur...

Page 278: ...3 4 using error logs 4 2 U Ultra SCSI 1 36 Ultra SCSI Cables and jumpers 6 4 update command LFU A 10 A 16 A 20 A 21 A 23 Updating firmware AlphaBIOS console A 24 from AlphaBIOS console A 5 from SRM c...

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