Managing the System Remotely
C-25
Table C-4 RCM Troubleshooting (continued)
Symptom
Possible Cause
Suggested Solution
RCM installation is
complete, but
system does not
power up.
RCM Power Control: is set
to DISABLE.
Invoke RCM and issue the
poweron
command.
You reset the
system to factory
defaults, but the
factory settings did
not take effect.
AC power cords were not
removed before you reset
switch 4 on the RCM
switchpack.
Refer to Section C.5.
The remote user
sees a “+++” string
on the screen.
The modem is confirming
whether the modem has
really lost carrier. This
occurs when the modem sees
an idle time, followed by a
“3,” followed by a carriage
return, with no subsequent
traffic. If the modem is still
connected, it will remain so.
This is normal behavior.
The message
“unknown
command” is
displayed when the
user enters a
carriage return by
itself.
The terminal or terminal
emulator is including a
linefeed character with the
carriage return.
Change the terminal or
terminal emulator setting so
that “new line” is not
selected.
Cannot enable
modem or modem
will not answer.
The modem is not
configured correctly to work
with the RCM.
The modem has been
disabled on the RCM
switchpack.
Modify the modem
initialization and/or answer
string as described in
Section C.7.
Refer to Section C.5.
