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Introduction: Confi guring Outside Lines
Now, we describe how incoming calls are handled in the IPS, begins the discussion of how to
con
fi
gure the outside lines. Later, we describe the main con
fi
guration commands, followed by
a discussion of Auto-Attendant or DISA (Direct Inward Station Access), then a description of
Outgoing Call Groups, and
fi
nally a discussion of DOSA (Direct Outward Station Access). And
also, in this chapter, there is a discussion of advanced topics concerning the setup of outside lines.
Overview: Choices In Handling Incoming Calls
Your
fl
exible Hybrid Key System offers many options for handling incoming calls. The choices
are as follows:
Standard Incoming Line or Private Incoming Line
The
fi
rst choice to be made for each outside line is whether you want the IPS to handle incoming
calls in a “standard” fashion or whether you want a particular line to be a “private incoming line”
and ring at an extension other than the Operator. Outside line #1 is always a Standard Incoming
Line while each of the others may be optionally con
fi
gured to be Private Incoming Lines.
Auto-Attendant or Direct Inward Station Access (DISA)
Next, you can decide if you want the IPS to automatically connect incoming calls to a recorded
voice announcement which leads the caller through options for reaching individual extensions.
In this mode, the IPS can also be programmed to listen for an incoming fax tone and route the call
directly to the extension where the fax machine is located. This type of operation called Auto-
Attendant or DISA (Direct Inward Station Access).
The alternative to DISA is that the IPS will sense an incoming call and cause one or more
extensions to ring. In this case, a connection to the outside line will not be made until one of the
ringing extensions goes off hook.
Day Time And Night Time Handling Of Incoming Calls
The IPS can operate in the Day Mode or the Night Mode and each outside line can be set to
operate differently when in the two modes. For instance, an outside line can operate as a Standard
Incoming Line during the day and as a Private Incoming Line during the night. You can have an
incoming call ring at one group of extensions during the day and a different group of extensions
at night. You can also choose to have the Auto-Attendant (or DISA) mode operate during the day,
night, or both.
Technical Support
Central Offi ce Lines – Incoming Calls
Central Offi
ce Lines- Incoming Calls
