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Auto-Attendant (DISA) Feature
About DISA And Direct Caller Access To Extensions
Enabling the Auto-Attendant or DISA (Direct Inward Station Access) feature for outside lines
allows incoming callers to connect themselves directly to an extension. The optional Voice
Announcement module can be enabled to lead the caller through options for reaching individual
extensions. The IPS can also be programmed to listen for an incoming fax tone and route the call
directly to the extension where the fax machine is located.
Setting DISA as enabled or disabled is done as part of setting the command sequence for
“Programming Outside Lines” (see page 48). This is done separately for each line. You have the
option of enabling DISA at all times, during regular business hours (Day Mode), or after regular
business hours (Night Mode).
In the IPS, there is only one Voice Announcement module and one circuit to collect the digits
coming from the outside caller when the call is answered in the DISA mode. If two incoming
calls are received at the same time and both outside lines operate in the DISA mode, the second
incoming call will continue to ring and will not be answered until after the caller on the
fi
rst line
has made their DISA selection.
After the IPS answers the incoming call and the optional voice announcement module is playing
the recorded message, the incoming caller can dial:
‘0’:
to call the Operator.
‘1xx’:
to ring extension “1xx” where “xx” is the extension number (“00” to
“99”) assigned using the Con
fi
gure Extension command (see page 32).
‘2’, ‘3’, ‘4’, or ‘5’:
to ring the
fi
rst available extension in Hunt Group 2, 3, 4, or 5
(see
page
61).
‘6’ or ‘7’:
to invoke the DOSA feature (see page
59).
Auto-Attendant (DISA) Feature
