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Retrieve A Call Placed On Hold By Another Extension

Lift your handset and dial “48” to be connected to the outside call.

Retrieve A Call Placed On Hold If Other Extensions Have Multiple Calls On Hold

After dialing “48”, you will hear a triple-beep.

Press the digit that represents the order in which the incoming or

outgoing call accessed the system.

“1” = Least time in the system.

“2” =

↓

“3” =

↓

“4” = Longest time in the system

This order is independent when the call was put on hold.

Call Holding - Outside Line

Chapter

- IPS System Used With Ordinary Telephones

Summary of Contents for IPS 308

Page 1: ...ines Extensions 13 Single Line Telephone Wiring 14 Key Telephone Wiring 15 Connecting Optional Peripherals 16 18 Checking The System For Proper Operation 18 19 Troubleshooting Tips 20 21 CHAPTER 3 FUN...

Page 2: ...es In Configuring Central Office CO Lines 46 47 Programming Dialing 9 To Access Outside Lines 47 Programming Outside Lines 48 49 Auto Attendant About DISA And Direct Caller Access To Extensions 50 DIS...

Page 3: ...e 76 Sample Allow Table 76 Assigning Extensions To Tables 76 77 Password To Override Call Barring 77 Restrict Calls At Night 78 Assigning Speed About Speed Dial Numbers 79 Dial Numbers Record Your Spe...

Page 4: ...Tone DTMF Dialing Timing 97 Switch hook Timing To Outside Line 98 Rollover On Standard Incoming Calls Timing 98 99 Rollover After Call To Extension 99 On Hook Time 100 Speed Dialing Delay Time 100 Mu...

Page 5: ...on 113 Transferring To An Unavailable Extension 114 Conference Calling 1 Outside Line 2 Extensions 114 2 Outside Lines 1 Extension 115 Special Features Call Forwarding 116 Call Follow Me 116 Call Barr...

Page 6: ...lay 136 Message Waiting Display 137 Intercom Calls Ringing At This Extension 137 LCD Display Of Call Incoming Caller ID Message 137 Information Currently Connected CO Line Message 138 CO Calls Ringing...

Page 7: ...all To A Busy Extension 151 Transferring A Call To An Unavailable Extension 152 Conference Calling 1 Outside Line 2 Extensions 152 2 Outside Lines 1 Extension 152 Special Features Call Forwarding 153...

Page 8: ...1 Introduction Chapter 1 Of IPS System...

Page 9: ...stem you can pick and choose the one that suit your home or office As a first step browse through this user guide to get acquainted with the various features available When your new unit arrives all o...

Page 10: ...3 Technical Support Please contact your local BBS distributor for any IPS technical assistance Technical Support Chapter 1 Introduction Of IPS System...

Page 11: ...5 Installation Chapter 2 Guide...

Page 12: ...tt set for testing Where To Install The Unit It is most practical to install the unit near the terminal blocks for the CO lines installed by the phone company Cable for the extension wiring will also...

Page 13: ...d broadcast antennas Install a ground wire using a good earth ground and connect it to the IPS ground lug Wall Mounting Instructions The unit is designed to be wall mounted by hanging it on four screw...

Page 14: ...illustrate how to connect your Central Office CO lines to an IPS 416 model The IPS 308 model is identical except that it has only three jacks for connecting Central Office lines 1 Remove the screw tha...

Page 15: ...9 4 3 1 2 BBS Telecom BBS BBS Fig A 1 IPS 416 CO Lines Extensions Peripherals Fig A 2 IPS 416 CO Lines Installing Your Phone System Unit Chapter 2 Installation Guide...

Page 16: ...on of the jacks is reversed on the IPS 308 model The extension jacks are numbered from 00 to 15 See Fig D 2 or 07 on the IPS 308 model Select the extension number that you want to assign to each of yo...

Page 17: ...1 BBS Telecom BBS BBS Fig D 1 IPS 416 Fig D 2 IPS 416 Extensions 00 06 05 04 03 02 01 07 08 09 10 11 12 13 14 15 To Telephone 3 7 8 12 J12 Installing Your Phone System Unit Chapter 2 Installation Guid...

Page 18: ...s not included with system as shown in the diagram If you are familiar with the wiring of telephone equipment you may choose to wire directly from the CO ports of the system to the terminal block Y G...

Page 19: ...s for 4 conductor two pair line cords for key telephones and connections for 2 conductor single pair line cords for all other phone types G B R Y G B R Y G B R Y G B R Y W B B W W O O W EXT S 00 07 W...

Page 20: ...gnize an incoming call To adjust for this extended ring time you may want to program these stations with Distinctive Ringing feature The Distinctive Ringing feature will allow you to change the ringin...

Page 21: ...key telephone WILL NOT work if the polarity is Reversed The polarity of the White Orange Orange White wires is VERY IMPORTANT If the key telephone does not work try changing the positions of the Whit...

Page 22: ...ed when the RCA mini plug is inserted into the External Music jack When an unconnected mini plug is inserted into the External Music jack and an outside call is placed on hold the caller will only hea...

Page 23: ...7 BBS Telecom BBS BBS Fig E 1 IPS 416 Fig E 2 IPS 416 08 09 10 11 12 13 14 15 8 12 J12 External MOH Computer Printer Paging Common Audible Installing Your Phone System Unit Chapter 2 Installation Guid...

Page 24: ...and listen to the system dial tone 2 Call another extension and listen for a ring 3 Dial 9 then listen for an outside dial tone If a dial tone is not heard and or dialing cannot be performed check th...

Page 25: ...rt below You should hear CO dial tone Attempt to dial a phone number If the call goes through the line has been properly connected For Line 1 Dial 61 For Line 2 Dial 62 For Line 3 Dial 63 For Line 4 D...

Page 26: ...is heard there is a possible problem with the wiring from the IPS unit to the extension s location Central Office Outside Line troubleshooting tips If the Central Office line is not working you may ha...

Page 27: ...r backup protection In the event of a power failure extensions 00 and 01 become directly connected to outside lines 1 and 4 for IPS 308 model lines 1 and 3 A single line telephone must be connected at...

Page 28: ...23 Functions Of Chapter 3 IPS System...

Page 29: ...rator is at extension 00 and you want the Operator to also serve as the System Manager 7833 To change the programming extension to 00 At the System Manager s extension lift the handset and enter 7832...

Page 30: ...g extension see Designate An Extension For System Manager page 24 We recommend that the programming extension be assigned to the person who will act as System Manager for the office If a desired featu...

Page 31: ...ds Format Short Format Toll Restriction Call Barring Disabled Hunt Groups Disabled Key Telephone Clock Display Mode 24 Hour Outside Line Features To Access Outside Lines Dial 9 Incoming Call Mode All...

Page 32: ...Numbering Assigned Number is Physical Extension Number When You Reset The System To Default Values All features are reset to the factory default settings These will be the same as the values on your n...

Page 33: ...urity reasons you do not want unauthorized people changing the system settings The default value of the password is 123456 To change the value 1 At the System Manager s extension lift the handset and...

Page 34: ...l be for all features after you perform this command Resetting the system to default values allows you to start from a clean state when reprogramming the system after values have been changed 7873 To...

Page 35: ...ed will work with the IPS Most Voice Mail units with analog interfaces will work but they may require some additional configuration 2 Which special feature do you want to allow the extension Call Hold...

Page 36: ...are 00 to 15 for the IPS 416 and 00 to 07 for the IPS 308 However it may be more logical to give your lines different numbers e g ones that correspond to office or room numbers NOTE Even after you ass...

Page 37: ...r the code for the phone type and features 0 ordinary phone with no special features 1 ordinary phone enable call hold retrieval 2 key telephone 3 key telephone enable call hold retrieval 4 ordinary p...

Page 38: ...ge and Caller ID Enabling Automatic Exclusive Display of Outside Line Answering Caller ID Connection Machine Privilege Privilege 0 No No Yes 1 Yes No Yes 2 No Yes Yes 3 Yes Yes Yes 4 No No No 5 Yes No...

Page 39: ...y location requiring a hands free intercom station In addition any ordinary phone can be used as a door phone When a person at the door phone goes off hook or presses the button on the BBS door phone...

Page 40: ...nvoking the Call Follow Me command For instance a person at an extension in a hotel could accidentally cause calls meant for the Operator to be directed to them 7822 To disable the Call Follow Me func...

Page 41: ...isturb mode or the Day Night setting could be changed When this new parameter is set dialing a 4 or a 5 without first dialing a digit will give an error tone Note that telephone sets with rotary dials...

Page 42: ...Inward Station Access DISA Next you can decide if you want the IPS to automatically connect incoming calls to a recorded voice announcement which leads the caller through options for reaching individu...

Page 43: ...ch will ring when an incoming call is detected You might also choose to define a second list of extensions which will ring when an incoming call is detected in the Night Mode The operation of an outsi...

Page 44: ...usy A call parked at an extension will ring the Operator or a Rollover Extension as programmed by the System Manager if the extension at which the call is parked does not become available or if the ex...

Page 45: ...nce there is a separate list for Day and Night operation a different Operator extension can be defined for each mode Entering The Standard Incoming List 730 or 790 1 In the programming mode enter 730...

Page 46: ...the following table Extension Numbers in the Extension Numbers in the Standard Incoming List Standard Incoming List Day Mode Night Mode Enter 730 790 1st Operator 2nd 3rd 4th 5th 6th 7th 8th 9th 10th...

Page 47: ...can ring at the same time Entering The Private Incoming List s 1 In the programming mode enter the code for the desired Private Incoming List 731 Outside Line 2 Day Mode List 732 Outside Line 3 Day Mo...

Page 48: ...Incoming List If the Operator does not answer the call will start ringing at an available Rollover Extension Another typical configuration would be to put an answering machine or voice mail unit exte...

Page 49: ...ide line configured as a Private Incoming Line Outside Line 2 Outside Line 3 Outside Line 4 Day Night Day Night Day Night Enter 731 791 732 792 733 793 1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th 11th 12...

Page 50: ...ptionist operator Outside lines must have the Auto Attendant or DISA mode disabled for this feature to work Also your paging system must be plugged into paging system jack of the unit 7810 To enable a...

Page 51: ...as to better understand its function If you choose to use the line so that calls must be answered by an extension before the outside line is seized then you will need to enter the code for No DISA 4 D...

Page 52: ...ed FAX extension to allow the system to automatically direct an incoming fax when the fax tone is detected to an extension where a fax machine is connected The CO line must be in the DISA mode to allo...

Page 53: ...ming mode lift the handset and dial 739 2 Enter the line number 1 to 4 For IPS 308 model 1 to 3 3 Enter the code for enabling the CO line and for Auto Attendant or DISA operation 0 No DISA 1 DISA in d...

Page 54: ...rivate Incoming Line always 1 Standard Incoming Line in daytime Private Incoming Line at night 2 Standard Incoming Line at night Private Incoming Line in daytime 3 Standard Incoming Line always 6 Ente...

Page 55: ...lar business hours Day Mode or after regular business hours Night Mode In the IPS there is only one Voice Announcement module and one circuit to collect the digits coming from the outside caller when...

Page 56: ...on To send a fax press the start button on your fax machine at anytime If you are calling from a touch tone phone you may enter the extension number of your desired party at any time Press 2 to place...

Page 57: ...he programming mode lift the handset enter 7807 Pause for confirmation tone Setting The Length Of The DISA Input Time The length of the Voice Announcement recording is fixed at 20 seconds The length o...

Page 58: ...group if the outside line is configured to be a Private Incoming Line or it will ring as a Standard Incoming Line if it is configured If the DISA call is directed to an extension which does not answe...

Page 59: ...etting here will cause these calls to ring extension s according to that definition If the outside line is configured as a Private Incoming Line the Operator setting will cause these calls to ring at...

Page 60: ...ot have an available FAX extension to which it can be transferred 7858 To allow a fax detected on an outside line to ring at a FAX extension assigned to a different outside line In the programming mod...

Page 61: ...d create an Outgoing Call Group which contains the preferred outside line first with other lines also available If you have an outside line dedicated solely for the use of the fax machine and you do n...

Page 62: ...4 Hang up Hanging up is necessary if fewer than 4 outside lines were entered Defining Outgoing Call Groups You can define up to 4 Outgoing Call Groups Each group can include from none to 4 3 for IPS...

Page 63: ...outside phone line s the extension can use Any number of extensions can be assigned to a given group This command must be repeated separately for each extension You could assign an extension to an Out...

Page 64: ...digit must be entered within 15 seconds to continue the call This will prevent the situation where the incoming caller hangs up and the system is connected to the CO line indefinitely In all cases the...

Page 65: ...must be enabled by the System Manager to allow an incoming caller to enter a password and be connected to a different CO line to make an outgoing call Entering The DOSA Password The DOSA password must...

Page 66: ...2 Hunt Group 3 dial 133 dial 3 Hunt Group 4 dial 144 dial 4 Hunt Group 5 dial 155 dial 5 If an extension in a Hunt Group desires not to receive calls temporarily then they may forward their calls to...

Page 67: ...of the Hunt Group Lists be filled This would prevent an incoming caller from accessing a vacant group if they dialed the wrong Hunt Group number If only using two groups then it may be best that the o...

Page 68: ...n modes In the programming mode enter 7827 Pause for the confirmation tone 7827 If this automatic switching option is desired the System Manager would need to inform the daytime operator of feature co...

Page 69: ...Hang up or continue programming If Automatic Day Night Switching is enabled the IPS will automatically determine upon power up or Switching time changes whether it should be in the Day or Night mode...

Page 70: ...an ordinary phone and will receive each entire digit and then output digit pulses onto the outside line If the phone is sending DTMF digits the IPS will receive the DTMF digits and send dial pulses to...

Page 71: ...f beeps then the system dial tone to indicate that the call has been disconnected If you are being inappropriately disconnected from outside calls disable both of these parameters 7844 To enable Polar...

Page 72: ...ity Reversal and the Clear Forwarding signals the system software will look only for the Polarity Reversal signal Metering Pulse Detection Some Central Office switches send 12 KHz or 16 KHz metering p...

Page 73: ...coming call This information will be output on the RS232C port of the system to a computer equipped with appropriate translation and display software The RS232C port must be in the Features Mode to al...

Page 74: ...eep a Caller ID history in memory See Programming The Extensions page 32 IVT 16 key telephones which are not given this privilege will still be able to display the Caller ID information for any call w...

Page 75: ...hone which is busy if Rollover on Intercom Calls is set An intercom call was attempted to an extension connected to a busy key telephone or to any phone which does not answer within five rings if Roll...

Page 76: ...he longest possible ringing signal This can be done by attaching a single line telephone to the answering machine extension and dialing 4711 at the IPS dial tone Rollover Of Intercom Calls You can spe...

Page 77: ...ension lift the handset and enter 7805 Pause for confirmation tone 7805 Voice Mail Unit Interface A Voice Mail unit can be attached to the Rollover Extension s of your IPS system It will have a voice...

Page 78: ...se a 4 digit to be sent to the Rollover Extension A call intended for extension 100 would cause a 0 digit to be sent to the Rollover Extension A call intended for extension 110 would also cause a 0 di...

Page 79: ...n store up to three call barring Allow Tables and three Disallow Tables For most offices one Disallow Table or one per call group is sufficient But if you want to have a wide variety of restriction op...

Page 80: ...es Each table has 10 slots numbered 0 to 9 Each slot stores one phone number or prefix See the sample table on following page You must program all 10 slots for the table to work If a slot is to be lef...

Page 81: ...s is the step that bars specific extensions from calling the numbers on the table s Any extension can be assigned to one or more tables Extensions you do not wish to bar can be left unassigned 1 In th...

Page 82: ...igit password This feature would most likely be used if a manager needs to make restricted calls from any telephone in the system It is also possible to restrict all extensions and this requires passw...

Page 83: ...sword must be entered to remove the extension from the restricted mode This password is entered by dialing 50 followed by the 6 digit password which they have previously set The individual extension p...

Page 84: ...d dial number From a key telephone you can press the MEM button followed by the 2 digit speed dial number Record your speed dial number assignments on the following page You may want to provide everyo...

Page 85: ...nt Speed Dial Assignment 06 29 07 30 08 31 09 32 10 33 11 34 12 35 13 36 14 37 15 38 16 39 17 40 18 41 19 42 20 43 21 44 22 45 23 46 24 47 25 48 26 49 27 50 28 Assigning Speed Dial Numbers Chapter 3 F...

Page 86: ...t a dial tone is present from the Central Office before a speed dial or redial operation will start sending the digits to the Central Office When this command is disabled default condition the IPS wil...

Page 87: ...on your system allows it to correctly record the date and time when calls are made This is necessary for accurate outgoing call records 1 In the programming mode lift the handset and enter 729 2 Enter...

Page 88: ...mple 2 00 pm in the 12 hour mode would correspond to 14 00 in the 24 hour mode To display the time in the 12 hour mode In the programming mode lift the handset and enter 7836 To display the time in th...

Page 89: ...ture How To Output The Outgoing Call Records The IPS can connect to a computer or printer via the RS232C port The Outgoing Call Records can be output to the RS232C port in a variety of ways Output The...

Page 90: ...llowed by the confirmation tone Hang up or continue with programming 742 Clearing The Call History Memory The Call History Memory has room for about 120 records Once the memory is full no new records...

Page 91: ...atic Call History Retrieval Program The IPS allows an external computer program to retrieve the call records stored in Call History memory to send commands to the IPS via the RS232C port This feature...

Page 92: ...er dialed duration of call and the number of metering pulses The short format organizes the same data in a comma delimited format so that it can be ready by call accounting software packages The recor...

Page 93: ...enu and select Communications Verify that the communication settings are as follows Change settings to match if necessary Baud Rate 9600 Data Bits 8 Parity None Stop Bits 1 Flow Control None Connector...

Page 94: ...ion to the computer An application on the computer can collect the information into a data base and generate useful reports see Caller ID page 68 Computer Aided Telephony CAT Interface On IPS units eq...

Page 95: ...am to communicate with the IPS This mode must also be set for the CAT version of the IPS software to function The Features Mode is enabled to allow it to 1 output the Call History information 2 output...

Page 96: ...ased IPS Configuration Program to connect to the remote IPS In this configuration mode the resources required for answering calls in the DISA mode will be in use Therefore all incoming calls will be a...

Page 97: ...rt DISA Digits To The CAT Application The CAT software can be configured to send a message to the CAT application as each digit is entered by an incoming caller to an outside line configured to operat...

Page 98: ...rs requires that each setting be entered in the order shown If you are modifying only a few of the settings in the list you should enter the default value shown with an for other parameters which you...

Page 99: ...essed for less than this amount of time the system recognizes it as a dial pulse and not as a switch hook or flash The 200 ms and 300 ms entries have been included because some phone instruments do no...

Page 100: ...hold or to ring the Operator or a Rollover Extension if the extension which placed the call on hold is not available Outside Line Guard Time Once an outside call is complete i e one of the parties han...

Page 101: ...iseconds 1 56 milliseconds 2 64 milliseconds 3 72 milliseconds 4 80 milliseconds 5 88 milliseconds 6 96 milliseconds 7 104 milliseconds 8 112 milliseconds 9 120 milliseconds Pulse Dialing Timing These...

Page 102: ...milliseconds 1 64 milliseconds 2 72 milliseconds 3 80 milliseconds 4 88 milliseconds 5 96 milliseconds 6 104 milliseconds 7 112 milliseconds 8 120 milliseconds 9 128 milliseconds 10 Enter the tone DT...

Page 103: ...480 milliseconds 5 576 milliseconds 6 672 milliseconds 7 768 milliseconds 8 864 milliseconds 9 960 milliseconds Rollover On Standard Incoming Calls Timing For incoming calls to outside lines operating...

Page 104: ...for too long and then does not answer after the IPS calls back the call will be transferred to the Operator or Rollover Extension after this amount of time If a call is transferred to an extension and...

Page 105: ...nds 7 864 milliseconds 8 960 milliseconds 9 1056 milliseconds Speed Dialing Delay Time The IPS will pause for this amount of time after connecting to an outside line to dial a speed dial number or to...

Page 106: ...side call is parked at another extension this setting determines the amount of time the IPS will wait for the parked extension to become available before the IPS attempts to ring the Operator or a Rol...

Page 107: ...103 IPS System Used With Chapter 4 Ordinary Telephones...

Page 108: ...atures you prefer Suggestions for Users Take 20 minutes to read through the whole section Try out each of the features discussed Practise using common features such as Hold and Transfer This will help...

Page 109: ...ossible for the system to be configured by the System Manager so that you are connected to an outside line and receive CO dial tone when you go off hook In this case you must perform a switch hook to...

Page 110: ...n Extension If you received a busy tone after trying to call a certain extension you may use this feature to be connected to that extension as soon as it becomes available To Camp On a busy extension...

Page 111: ...ng If your extension is part of a Hunt Group you may desire to temporarily stop receiving calls directed to you If so you should invoke the Do Not Disturb mode see page 120 or forward your calls to an...

Page 112: ...e line that opens up 2 1 Switch hook You will hear a triple beep 2 Press 2 You will hear another triple beep Hang up When an outside line becomes free your phone will double ring Pick up the handset Y...

Page 113: ...Put A Call On Hold Outside calls can be put on hold but not for intercom calls 8 1 While on the line switch hook You will hear a triple beep 2 Press 8 You will hear another triple beep The call is no...

Page 114: ...d press 8 If your extension has only placed one outside line on hold then you will be connected to that line 8 Retrieving Multiple Calls On Hold If your extension has placed more than one call on hold...

Page 115: ...Have Multiple Calls On Hold 48 1 After dialing 48 you will hear a triple beep 2 Press the digit that represents the order in which the incoming or outgoing call accessed the system 1 Least time in th...

Page 116: ...page 113 3 Error Tone This indicates an attempt to call a non existent extension or an extension that is in the Do Not Disturb mode See Transferring To An Unavailable Extension page 114 Transferring T...

Page 117: ...to the outside caller Switch hook wait for a triple beep then perform another switch hook 2 Transfer to a different extension Switch hook wait for a triple beep then dial the desired 3 digit extensio...

Page 118: ...ion number If desired you can transfer the caller to the Operator or your Voice Mail unit Conference Calling These features can be used while on an outside call 1 Outside Line 2 Extensions To conferen...

Page 119: ...9 to get an outside line 0 if set by the System Manager then dial the desired phone number When the party answers you have the opportunity to announce the call and speak without the first outside lin...

Page 120: ...l hear a triple beep The phone will emit a short ring as a reminder for you that the call forwarding mode is still enabled if someone tries to intercom your extension To cancel call forwarding At your...

Page 121: ...calls you may go to any extension that is restricted and make an outgoing call by entering a password if provided by the System Manager The Call Barring Override feature temporarily deactivates call...

Page 122: ...dial 59 You will hear a triple beep Restore extension to original setting 1 Lift your handset and dial 50 You will hear a triple beep 2 Enter your 6 digit password You will hear a triple beep If the p...

Page 123: ...the assignment of key telephones or door phones into the Paging Groups 1 and 2 411 412 To turn on the Message Light Command 1 Lift your handset and dial 54 2 Enter the desired 3 digit extension numbe...

Page 124: ...ne To turn off the Message Light Command 1 Lift your handset and dial 55 2 Enter the desired 3 digit extension number You will hear a triple beep 55 To activate 1 Lift your handset and enter 51 You wi...

Page 125: ...hort tone To set an alarm for a specific time 1 Lift your handset and enter 45 2 Enter two digits for the hour Use a 24 hour clock i e 2 a m 02 2 p m 14 midnight 00 noon 12 3 Enter two digits for the...

Page 126: ...arm feature may have been disabled by the System Manager for certain extensions 49 Speed Dial Numbers Speed Dial Numbers System Your System Manager may have preset up to 45 speed dial numbers These ar...

Page 127: ...2 For each speed dial number enter the corresponding 2 digit programming code 2 Enter the phone number you want to store Hang up Repeat steps for other codes You may insert a two second pause by perfo...

Page 128: ...o allow you to distinguish internal calls from outside calls You may change one or both patterns Four ring patterns are available To program a distinctive ring 1 Lift your handset and enter 47 2 Inter...

Page 129: ...ion is free Heard only when Camp On feature is set Short ring A call has been forwarded to another phone Long ring Internal call default setting Short ring long ring External call default setting Long...

Page 130: ...or 160 ms off for 160 ms This tone is generated when in many places when a phone dials an incorrect digit or tries to access an invalid extension or other resource It is also present during a CO call...

Page 131: ...calls while C sets the ring type 1 to 4 for external CO calls 111 48 n Retrieve a CO call placed on hold by another extension 122 49 Start the Emergency Alarm signal to all extensions 117 40 nnnnnn En...

Page 132: ...129 IPS System Used With Chapter 5 IVT 16 Key Telephone...

Page 133: ...16N plus LCD display are capable of displaying system status messages as well as incoming Caller ID messages and storage for previous Caller ID messages One person in your office should be designated...

Page 134: ...ould need to perform a switch hook to get intercom dial tone or to use some of the key telephone features Before going through the features of this Chapter lift your handset to see which of these two...

Page 135: ...MP PARK Camp on busy extension and CO lines Park CO calls at busy extensions 5 AUTO ANS Automatically answers intercom calls via speaker phone 6 TONE PULSE Switch between tone DTMF and pulse rotary di...

Page 136: ...will provide you with a brief description of each feature button function that is on your key telephone A more detailed description of their use will be covered in this user guide as you read and appl...

Page 137: ...nsfer an outside line It also provides a visual indication to see if extensions are busy or not Buttons 108 to 115 can alternatively be used for speed dial numbers The following list will show the pat...

Page 138: ...itate a speaker phone like conversation but without the usual inconvenience where the speaker cuts out when the microphone is active This is useful when only one person is talking but others are liste...

Page 139: ...e Display After the Initialization Display and whenever the phone is inactive the LCD will display the following message I n i t i a l i z e d E x t n 1 0 3 I V T 1 6 V e r s i o n 4 2 F r i N i g h t...

Page 140: ...l Information The IVT 16 key telephone can provide a great deal of information about the calls being made from the IPS system Incoming Caller ID Message A Caller ID message from the Central Office can...

Page 141: ...tension If an incoming DISA Direct Inward StationAccess orAuto Attendant call is trying to ring at this extension and the Caller ID information is available for that call the display will look like If...

Page 142: ...coming call and the Caller ID information was available for that call the display will look like If the parked call is an outgoing call or an incoming call for which Caller ID information was not avai...

Page 143: ...e call is attached Reviewing The Caller ID History With the model IVT 16D key telephone you can keep pressing the Caller ID S button after viewing the currently active CO lines to review previously re...

Page 144: ...e message which displays on your phone during idle conditions You might want to display your company name or the extension number Caller ID template You can control the display of the Caller ID phone...

Page 145: ...t setting is 1 The LCD display will show The number after Ringer Volume will indicate the currently selected value Press the MUTE key to increment to the next ringer type Press the DND FWD key to decr...

Page 146: ...ough 8 for LCD contrast The default setting is 4 The LCD display will show The number after LCD Contrast will indicate the currently selected value Press the MUTE key to increment the value or the DND...

Page 147: ...space Caller ID Template Selection For IPS units equipped with Caller ID you can place dashes in the display of the telephone number You may want to display dashes to separate groups of digits to make...

Page 148: ...Pressing the ALARM key followed by a 4 digit time entry in the 24 hour mode will set an alarm for this extension When the time is reached the key telephone will sound an alert tone See Alarm Clock pa...

Page 149: ...the light associated with extension 106 to indicate that the key is a special function key The light associated with extension 107 will be lit to indicate that the key is programmed as a speed dial nu...

Page 150: ...at the LED indications of the DSS you can see if an extension is busy red If so you may use this feature to be connected to that extension as soon as it becomes available To Camp On a busy extension...

Page 151: ...g calls directed to you If so you should invoke the Do Not Disturb mode See Do Not Disturb page 120 To pick up an Intercom call ringing at another extension Lift the handset press 3 then answer as usu...

Page 152: ...or confirmation tone hang up When the selected CO line becomes free you will receive a reminder tone and your extension s LED will turn on If you go off hook within 15 seconds you will automatically b...

Page 153: ...hone within 20 seconds the call will forward to the Operator or Voice Mail unit Retrieving A Call On Hold To retrieve a call that was placed on hold Lift the handset press the CO line button of the ca...

Page 154: ...usy You can choose 1 or 2 ways Call Park 1 Press the DSS button of the extension that is busy 2 Press the CAMP PARK button then hang up The person at the busy extension will hear a quadruple beep indi...

Page 155: ...il unit Conference Calling 1 Outside Line 2 Extensions To conference in another extension 1 While on line press the desired extension s DSS button This will place the outside call on hold When the per...

Page 156: ...nity to announce the call and speak without the first outside line hearing 3 Press the CONF button again You are now in conference mode All three parties can speak together The DND FWD lamp at the bot...

Page 157: ...en disabled by the System Manager 43 53 Call Barring Override System If you are allowed to make unrestricted calls you may go to any extension that is restricted and make an outgoing call by entering...

Page 158: ...a triple beep Restore extension to original settings 1 Lift the handset and enter 50 2 Enter your 6 digit password The default setting of the password is 111111 You will hear a triple beep if the pass...

Page 159: ...ce External Paging and Page Group 1 Lift the handset and enter 411 then voice announce Page Group 2 Lift the handset and enter 412 then voice announce 410 411 412 Message Lamp Waiting Any key telephon...

Page 160: ...s and intercom calls from ringing at your extension This is useful when holding a meeting in your office The caller will get an Error tone To activate Lift the handset press the DND FWD button Hang up...

Page 161: ...ng up To cancel a pending alarm Lift the handset enter 46 You will hear triple beep 45 46 Emergency Alarm This feature is for emergency use only When it is activated each extension will ring repeatedl...

Page 162: ...Speed Dial Numbers In addition each extension can store up to 4 personal speed dial numbers Codes from 01 to 04 are available for this purpose To set personal numbers 1 Lift the handset and press the...

Page 163: ...rsonal speed dial code MEM Codes For Personal Speed Dial Numbers Speed Dial Code Number Person Assigned Programming Code 01 51 02 52 03 53 04 54 Tip Photocopy the above chart and keep it by your phone...

Page 164: ...he error tone is on for 160 ms off for 160 ms This tone is generated when in many places when a phone dials an incorrect digit or tries to access an invalid extension or other resource It is also pres...

Page 165: ...this extension Clear Follow Me 154 40 nnnnnn Enter the 6 digit Call Unbarring Password 155 59 Force this extension to use the restricted calling list 155 50 nnnnnn The correct password nnnnnn will ca...

Page 166: ...163 Manufactured Distributed by BBS Access Pte Ltd 10 Tannery Lane BBS Building Singapore 347773 Tel 65 6559 8500 Fax 65 6559 8560 www bbs com sg...

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