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The Operator Extension
One extension is designated to be the Operator. The Operator extension is used by the IPS in the
following ways:
• Any extension may dial ‘0’ (or ‘9’) to place an intercom call to the Operator or to transfer an
outside call to the Operator.
• The Day mode Operator only may issue a ‘56’ command or a ‘57’ command to manually
switch the IPS into the Night mode or the Day mode.
• An incoming call to an extension on a Private Incoming Line that goes unanswered will ring
the Operator extension if the Operator is not busy.
• A call left on hold too long will ring at the extension which placed it on hold. If that extension
does not answer or is busy, the call will ring at the Operator extension if it is not busy.
• A call parked at an extension will ring the Operator (or a Rollover Extension, as programmed
by the System Manager) if the extension at which the call is parked does not become available
or if the extension becomes available but does not answer when the phone rings.
• A blind transfer of an outside call to an extension which does not answer will ring the Operator
(or a Rollover Extension, as programmed by the System Manager) if the extension to which
the call is being transferred does not answer.
• If an incoming caller to an outside line operating in the Auto-Attendant (or DISA) mode
speci
fi
es an extension which does not answer, the call will transfer to the Operator.
• If no input (either DTMF or a fax Calling Tone) is detected during a DISA call, the call will
ring at either the Operator or the fax extension, as programmed by the System Manager.
Central Offi
ce Lines- Incoming Calls
Chapter
3
- Functions Of IPS System
