Talkswitch VS Demonstration Setup Manual Download Page 1

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A N S W E R S

W I T H I N T E L L I G E N C E

T A L K S W I T C H D O C U M E N T AT I O N

RESELLER
DEMONSTRATION
GUIDE

C T.T S 0 0 5 . 0 0 7 0 0 2

U s e w i t h :

T a l k S w i t c h V S m o d e l s

F o r u s e i n :

N o r t h A m e r i c a

Summary of Contents for VS

Page 1: ...A N S W E R S W I T H I N T E L L I G E N C E TA LKSW I TCH D O CUME NTAT I O N RESELLER DEMONSTRATION GUIDE CT TS005 007002 Use with TalkSwitch VS models For use in Nor th America...

Page 2: ...e part of TalkSwitch No part of this user guide may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or information storage and retrie...

Page 3: ...alkSwitch unit 1 5 Demonstration 1 5 Demonstration 2 Call queueing 5 Demonstration 3 Auto call back and call bridge 6 Demonstration 4 VoIP 6 Configuration file settings 7 Default configuration 7 Sched...

Page 4: ...L E R D E M O N S T R A T I O N G U I D E II Using call bridge 23 Auto call back 24 Using auto call back 24 Prompted call back 25 Using prompted call back 25 Audio control options 25 Intercom call op...

Page 5: ...u can demonstrate VoIP calls in a closed environment CONNECTING THE DEMONSTRATION SYSTEM This section shows how to connect the demonstration system including TalkSwitch units phones speakers Ethernet...

Page 6: ...h unit 2 TalkSwitch unit 2 optionally simulates an office at a remote location It is used to demonstrate a TalkSwitch VoIP network E1 A phone connected to E1 is local extension 121 It will represent a...

Page 7: ...ack Loading the configuration file 1 Power up the system 2 Start the TalkSwitch management software The Configuration Selection page appears 3 Click Open a Configuration File or Template The Open File...

Page 8: ...v and then click Select Wav File 6 Click Load The TalkSwitch system loads the wav file 7 Repeat steps 2 to 6 for auto attendant 2 and ABC_Branch_AA2 wav Loading the audio file The audio file uses the...

Page 9: ...rdless phone press to accept the call and then dial 1 to listen to the message While listening to the message you can demonstrate message playback functions e g rewind fast forward etc Dial 7 to erase...

Page 10: ...prompted call back 9 Hang up the cordless phone to end the demonstration Demonstration 4 VoIP The VoIP demonstration requires two TalkSwitch units 1 VoIP to local extension Using the cordless phone d...

Page 11: ...efault configuration Administration Email Service VoIP Configuration Licensed Add Ons General Voice Mailboxes Permissions Line Hunt Groups Auto Route Selection Scheduling The Scheduling page renames t...

Page 12: ...Configuration page sets up two TalkSwitch units in order to demonstrate a TalkSwitch VoIP network If only one TalkSwitch unit is connected the IP Configuration page is unused Unit 1 IP address is 192...

Page 13: ...R E S E L L E R D E M O N S T R A T I O N G U I D E 9 On hold ringback The On Hold Ringback page sets up music on hold from an audio file...

Page 14: ...o TalkSwitch TS 600 The TalkSwitch TS 200 TS 400 and TS 600 phones allow you to demonstrate the message waiting counter intercom paging and group paging Extension 111 Call handling for extension 111 a...

Page 15: ...g voicemail for extension 111 or if voicemail is created for extension 111 The Caller Options for Mode 1 routes the call to remote extension 211 if the caller dials 0 The Notification Settings for Cel...

Page 16: ...the call queue function First name and Last name are Jane Doe The Call Handling area sets up the call queue function If the extension is busy the call is placed in the extension s call queue If there...

Page 17: ...mote extension Call handling for remote extension 211 allows you to demonstrate call screening Activate Extension 211 is selected First name and Last name is John Doe to match local extension 111 Remo...

Page 18: ...the caller ID information will indicate the call is to a ring group This way the user can tell whether they are being called directly or as part of a team Ring group 301 If you call ring group 301 ext...

Page 19: ...If you call ring group 302 extension 111 will ring Activate Ring Group 302 is selected Ring group name is Support Ring pattern is Alternate 2 Extensions to Ring is set to extensions 111 John Doe Incl...

Page 20: ...A T I O N G U I D E 16 Voicemail preferences The Voicemail Preferences page sets up the system to notify the user every time a voicemail is created The Notify the pager remote phone after receiving l...

Page 21: ...tch unit 1 Line 1 has a main number and a distinctive ring number and Line 2 has a main number only Each line has Caller ID selected Line 1 main Main number is 5550107 However you will dial 107 to cal...

Page 22: ...ive ring 1 is 5550117 However you will dial 117 to call the distinctive ring number of line 1 The Call Handling area is set up to ring extension 113 Since there is no phone connected to 113 you can us...

Page 23: ...L E R D E M O N S T R A T I O N G U I D E 19 Line 2 main Main number is 5550108 However you will dial 108 to call the main number of line 2 The Call Handling area is set up to play auto attendant 1 im...

Page 24: ...nly one TalkSwitch unit is connected the VoIP Numbers page is unused VoIP numbers 251 252 261 and 262 are set up The Call Handling area for VoIP number 251 is set up to play auto attendant 1 immediate...

Page 25: ...l as follows Dialing 0 routes the call to local extension 111 Dialing 1 routes the call to ring group 301 Dialing 2 routes the call to ring group 302 Dialing 3 routes the call to VoIP location 261 Dia...

Page 26: ...call as follows Dialing 0 1 or 2 routes the call to local extension 121 Dialing 3 routes the call to VoIP location 251 Dialing this VoIP number will play auto attendant 1 on TalkSwitch 1 which simula...

Page 27: ...Hunt Group 9 Using call bridge 1 Dial 107 or 108 using the dial in phone connected to E5 or the cordless phone connected to E6 2 When the auto attendant answers dial 9 to use line hunt group 9 3 When...

Page 28: ...umber to call back is 106 Number to trigger Call Back is Line 1 DR 1 5550117 Allow access to Hunt Groups is selected Hunt Group 9 is selected as an available hunt group Using auto call back 1 Dial 117...

Page 29: ...t group Using prompted call back 1 Dial 107 or 108 using the dial in phone connected to E5 or the cordless phone connected to E6 2 When the auto attendant answers dial 6 and then follow the prompts Au...

Page 30: ...call options The Intercom Calls Options window clears the Intercom calls follow cascade settings check box This setting prevents routing problems in demonstration mode You can display the Intercom Cal...

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