IBM PC Server 520, Руководство пользователя

Страница: 391 / 438

Getting Help, Service, and Information
Getting Help, Service, and Information
If you need help, service, technical assistance, or just want more
information about IBM products, you will find a wide variety of
sources available from IBM to assist you. This section provides
information about those sources.
Services available and telephone numbers listed are subject to
change without notice.
Before You Call for Help
Many server problems can be solved without outside assistance, by
using the online help or by looking in the online or printed
documentation that comes with your server or software. Also, be
sure to read the information in any README files that come with
your software.
Your server and most operating systems and application programs
come with documentation that contains troubleshooting procedures
and explanations of error messages. This handbook and other
documentation that come with your server also contain information
about the diagnostic tests you can perform.
If you suspect a hardware problem, run the diagnostic tests and
make a note of any error messages you receive. Then look up the
message in the documentation and take the appropriate action.
If you suspect a software problem, consult the documentation
(including README files) for the operating system or application
program.
Using the HelpWare Support Family
IBM HelpWare is the solution for IBM PC service and support
wherever IBM products are sold and serviced. Purchasing an IBM
PC hardware product entitles you to standard help and support
during the warranty period. If you need additional support and
services, HelpWare provides a wide variety of extended solutions
that address almost any need.
Chapter 7. Solving Problems
375