Software Problems
HP Servers Troubleshooting Guide
3-11
COMPAQ CONFIDENTIAL
Writer: Ted Weiman File Name: d-ch3 Software Problems.doc
Codename: Generic TSG Part Number: 161759-007 Last Saved On: 11/19/02 9:35 AM
Table 3-4: Remote ROM Upgrade Errors
continued
Problem Symptoms
Possible
Solution
Network connection
fails on remote
communication
Because network connectivity
cannot be guaranteed, it is
possible for the administrative
client to become disconnected
from the target server during the
ROM flash preparation. If any
remote connectivity procedure
fails during the ROM flash
online preparation, the ROM
flash does not occur for the
target system. An error
message describing the broken
connection displays and the
program exits.
Attempt to ascertain and correct the
cause of connection failure, and then
restart the process.
Failure during ROM
flash
After the online flash
preparation has been
successfully completed, the
system ROM is flashed offline.
The flash cannot be interrupted
during this process or the ROM
image is corrupted and the
server does not start. The most
likely reason for failure at this
point is a loss of power to the
system during the flash process.
You must initiate ROMPaq disaster
recovery procedures, outlined in the
“ROMPaq Disaster Recovery”
section in Chapter 5.
Unsupported target
system
If the target system is not listed
in the supported servers list, an
error message is displayed and
the program exits.
Only supported systems can be
upgraded using the Remote ROM
Flash utility. To see if your system is
supported:
1. Access the following website:
www.compaq.com/support/files/
server
2. Select the family, model and
operating system of your server.
3. Look under the
Utilities
heading
for Remote ROM Flash Utility.
