Diagnosing the Problem
1-12
HP Servers Troubleshooting Guide
HP CONFIDENTIAL
Writer: Ted Weiman File Name: b-ch1 Diagnosing the Problem.doc
Codename: Generic TSG Part Number: 161759-007 Last Saved On: 11/19/02 9:28 AM
When the Self-Tests Fail
This section provides steps to follow if the system starts, but fails to complete the
self-tests without error. The following visual and audio clues indicate that the system
is not completing the self-tests:
•
The system begins to boot, then suddenly shuts down.
•
The system keeps restarting.
•
Random errors are occurring during the boot process.
•
There are intermittent problems during the boot process.
•
Error messages are appearing on the screen.
•
Your server has an Integrated Management Display (IMD), but the IMD does not
display a twirling baton and checkmarks during POST, or the twirling baton
appears but continues twirling for an excessive amount of time.
Table 1-4: When the Self-Tests Fail
What to Check
What to Do
Check for failure information:
Are there error messages such as:
Record the full error message.
•
Power-On Self-Test
(POST) messages?
Refer to Appendix C, “POST Error
Messages.”
•
Stop/Abend/Trap?
Refer to:
•
Chapter 3, “Software
Problems”
•
Chapter 2, “Hardware
Problems”
•
Integrated Management
Log (IML) messages?
Refer to “Integrated Management
Log” in Chapter 4.
•
Insight Manager 7 (or
previous version) detail?
Refer to “Server Management” in
Chapter 4.
continued
