Hardware Problems
2-18
HP Servers Troubleshooting Guide
HP CONFIDENTIAL
Writer: Ted Weiman File Name: c-ch2 Hardware Problems.doc
Codename: Generic TSG Part Number: 161759-007 Last Saved On: 11/19/02 9:31 AM
Table 2-6: Memory Problems
Problem Possible
Cause Possible
Solution
Out of memory.
Memory configuration
may not be set up
correctly or you have run
out of memory to run the
application.
1. Check the application documentation
to determine the memory
configuration requirements.
2. Check for operating system errors.
3. Check the memory count during
Power-On Self-Test (POST)
messages. If the memory count is
wrong, complete the steps shown for
a memory count error.
Memory count error.
Memory modules may
not be installed correctly.
1. Be sure that the memory modules
have been installed correctly. Refer
to your server-specific user
documentation.
2. Be sure that the memory modules
are properly seated.
3. Check the error information for your
operating system.
4. Restart the server. If the POST
count is still wrong, replace the
memory.
Server fails to recognize
existing memory.
Server fails to recognize
the complete amount of
memory.
1. Reseat the memory.
2. Run the server setup utility.
3. If the server still fails to recognize
the memory, then replace the
memory.
continued
