Diagnosing the Problem
1-18
HP Servers Troubleshooting Guide
HP CONFIDENTIAL
Writer: Ted Weiman File Name: b-ch1 Diagnosing the Problem.doc
Codename: Generic TSG Part Number: 161759-007 Last Saved On: 11/19/02 9:28 AM
Locating Troubleshooting Information
This section is a reference to help you locate detailed troubleshooting information in
the remainder of this guide, and refers you to other guides if necessary. For other
resources, refer to Appendix A, “HP Resources.”
Table 1-6: Locating Troubleshooting Information
Problem Location
of
information
Server does not power up.
Your server-specific user
documentation
Server powers up, but you cannot tell
if it is starting in the appropriate
sequence.
Your server-specific user
documentation
Server has no video, and:
•
No fans can be heard
running.
•
“Power Problems” in
Chapter 2
•
“Fans” in Chapter 2
•
Fans are running.
•
“Video” in Chapter 2
Server has a POST error message.
Appendix C, “POST Error
Messages”
Server has a test error code
message.
Appendix B, “Test Error Codes”
Memory count error occurs during
startup.
“Memory” in Chapter 2
Processor information error occurs
during startup.
•
“Processors” in Chapter 2
•
“Processor Power Modules” in
Chapter 2
Server cannot read the diskette drive.
“Diskette Drives” in Chapter 2
Server does not have sound.
“Audio” in Chapter 2
Server cannot read the CD-ROM or
DVD drive.
“CD-ROM and DVD Drives” in
Chapter 2
continued
