Diagnosing the Problem
HP Servers Troubleshooting Guide
1-21
HP CONFIDENTIAL
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Server Information You Need
Before contacting HP, obtain the following:
•
All information from the “Gathering Information” section in this chapter.
•
A printed copy of the system and operating environment information and a copy
of any historical data that might be relevant. To obtain this information, run the
Inspect utility (if supported by your server), described in “Inspect Utility” in
Chapter 4, and refer to your server-specific user documentation.
NOTE:
Also run the Survey Utility on servers with the Microsoft Windows NT, Linux, or
Novell NetWare operating system.
•
A list of your system components:
— Product, model, and serial number
— Hardware
configuration
— Add-on
boards
— Connected printer or printers
— Monitor
— Connected peripherals such as tape drives
•
A list of all third-party hardware and software:
— Complete product name
— Complete company name
— Product
version
— Driver
version
•
Information from the “Operating System Information You Need” section.
•
Your notes describing the conditions under which the problem occurred.
•
Your notes describing troubleshooting attempts up to this point.
•
Notes on anything nonstandard about your server setup.
