Hardware Problems
HP Servers Troubleshooting Guide
2-19
HP CONFIDENTIAL
Writer: Ted Weiman File Name: c-ch2 Hardware Problems.doc
Codename: Generic TSG Part Number: 161759-007 Last Saved On: 11/19/02 9:31 AM
Table 2-6: Memory Problems
continued
Problem Possible
Cause Possible
Solution
Memory
count
error
occurs.
1. Be sure that the memory modules
have been installed correctly. Refer
to your server-specific user
documentation.
2. Be sure that the memory modules
are properly seated.
3. Run the server setup utility.
4. Restart the server. If the POST
count is still wrong, replace the
memory.
Server fails to recognize
new memory.
There may be a conflict
with existing memory.
1. Check the IML.
2. Check for conflicts with existing
memory.
3. Run the server setup utility.
Server fails to recognize
new memory (
continued
).
Memory may not be
installed properly.
1. Be sure that the memory is properly
seated.
2. Be sure that the memory modules
have been installed correctly. Refer
to your server-specific user
documentation.
The memory installed
may not be compatible
with your server or may
have exceeded limits set
for the server or
operating system.
1. Be sure that the memory installed is
the correct type of memory for your
server.
2. Be sure that you have not exceeded
the memory limits of the server or
operating system. Check the
appropriate documentation.
Memory may have failed.
1. Test by installing memory into a
working server.
2. Replace the memory. Refer to the
procedures in your server user
documentation.