Trouble during Faxing
433
Problem
Solvin
g
15
Receiving Problems
If you cannot receive a fax, identify the symptom in the following table to perform the
remedy.
Symptom
Cause
Remedy
Unable to
communicate
(general fax)
The phone line is not
connected correctly.
The machine is equipped with connectors to
which to connect phone lines.
Communication is enabled only when the
phone line is connected to the correct
connector. When the cable connection is
correct, the On-hook feature allows you to
call via general lines.
An error occurred with the
phone line.
Use a telephone near the machine to check
whether you can make a phone call. If the
phone call is disabled, the problem is in the
phone line, not in the machine.
The machine is turned off.
The machine cannot receive a fax when
turned off. Switch the main power and power
on.
No paper is set.
Load paper in the machine to receive faxes.
Paper is jammed.
Follow the instructions displayed on the
control panel to remove the jammed paper.
Refer to "Paper Jams" (P.551).
The machine is in the System
Administration mode.
The machine cannot receive a fax in the
System Administration mode. Exit the System
Administration mode.
A machine password has
been set.
When a machine password has been set, the
machine accepts only data or polling fax sent
with the correct machine password in F code.
The machine is in manual
receive mode.
Receive the fax manually, or set [Fax
Receiving Mode] to [Auto Receive].
Refer to "Fax Receiving Mode" (P.102).
The machine is in manual
send mode.
To use Fax information service, set the
reception mode to [Manual Send] on the on-
hook screen, enter an information code, and
press the <Start> button.
The document is not correctly
loaded on the sender's
machine.
Check with the sender.
Note
•
Image quality may be affected by a
problem of the sender's machine, not
just by a problem of the machine.
Unable to
communicate (IP
fax (SIP))
The IP address is incorrect.
Set a correct IP address, subnet mask, and
gateway address on the machine.
The correct IP address of a
SIP server is not set in the
machine.
Set a correct IP address of the SIP server in
the machine.
The specified SIP server in a
network is not active.
Consult your network administrator on the
SIP server condition.
Registration of the machine
information to a SIP server
failed.
Turn the machine off and then on.
Содержание ApeosPort-V 4070
Страница 1: ...ApeosPort V 5070 ApeosPort V 4070 DocuCentre V 5070 DocuCentre V 4070 Administrator Guide ...
Страница 13: ...13 EP System 704 Glossary 705 Index 707 ...
Страница 14: ...14 ...
Страница 40: ...1 Before Using the Machine 40 Before Using the Machine 1 ...
Страница 82: ...3 Maintenance 82 Maintenance 3 4 Close the Side 2 scanner and then close the document feeder gently ...
Страница 108: ...4 Machine Status 108 Machine Status 4 ...
Страница 316: ...7 Printer Environment Settings 316 Printer Environment Settings 7 ...
Страница 348: ...9 Scanner Environment Settings 348 Scanner Environment Settings 9 ...
Страница 356: ...10 Using IP Fax SIP 356 Using IP Fax SIP 10 ...
Страница 368: ...12 Using the Server Fax Service 368 Using the Server Fax Service 12 ...
Страница 384: ...13 Encryption and Digital Signature Settings 384 Encryption and Digital Signature Settings 13 ...
Страница 582: ...15 Problem Solving 582 Problem Solving 15 ...
Страница 718: ...716 Index ...