Troubleshooting
Xerox
®
WorkCentre
®
6655 Color Multifunction Printer 217
User Guide
Symptom
Cause
Solution
To verify paper type at the control
panel, press
Machine Status
, then
touch
Machine Information
>
Paper
Tray Status
. For more information
about paper weights, see the Offset
image section of this table.
Partial blanks, creased paper, or
blotted printing
The paper is damp.
Replace the paper.
The paper is outside the
recommended specification
range.
Replace the paper with a
recommended size and type, and
confirm that your control panel and
print driver settings are correct. For
details, see
Supported Paper
on page
52.
Condensation inside the printer
causes partial blanks or creased
paper.
Turn on the printer and leave it on for
at least one hour remove the
condensation. For assistance, go to the
Xerox
®
Support website at
www.xerox.com/office/WC6655suppor
t
.
The toner cartridges are not
Xerox
®
toner cartridges.
Replace the toner cartridges with
genuine Xerox
®
toner cartridges. For
details, see
Consumables
on page 185.
The paper is impeded in the
paper path.
•
Remove any paper or debris from
the paper path.
•
Ensure that the paper trays are
closed.
•
Ensure that the rear cover is closed
and locked.
Copy and Scan Problems
If the copy or scan quality is poor, refer to the following table.
