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Administrator Tools
WorkCentre 7755/7765/7775 Multifunction Printer
System Administrator Guide
152
Monitoring Alerts and Status
Alerts
Any current alerts or warnings that occur on the printer are displayed in CentreWare IS on the
Description and Alerts page. At the bottom of the page, the alerts are listed along with details about
each alert and the recommended skill level required to resolve the issue.
To view any alerts currently listed on the printer:
Note:
If your printer is locked, you must log in as a system administrator. For details, see
Accessing
CentreWare IS
on page 17.
1.
In CentreWare IS, click
Status
>
Description & Alerts
. The Description & Alerts page displays.
2.
All current alerts display under
Alerts
at the bottom of the page.
The following information displays for each Alert in the list:
•
Severity
:
The importance or impact of the problem.
•
Status Code
: If the problem requires a Service Representative to resolve it, provide them with
this status code for reference.
•
Description
: Describes the current warning or issue.
•
Skill Level
: Displays the suggested skill level needed to resolve this problem. The levels are:
•
Trained
: A system administrator is needed to fix the problem.
•
Untrained
:
A normal user can fix this problem.
•
Field Service
: A Xerox Support technician is needed to fix this problem.
•
Management
: A network administrator is needed to fix this problem.
•
No intervention required
or
No Alerts
: The printer does not need assistance.
Setting up Alert Notification
There are several ways to set the printer up to send out notifications when various types of alerts occur.
Possible alert types include low supply status, paper supply status, paper jams, and others.
Email Alerts
You can define groups to receive email notifications when selected status alerts occur on the printer.
1.
In CentreWare IS, click
Properties
>
General Setup
>
Alert Notification
>
Email Alerts
.
2.
Under
Recipient Group Addresses
, select
Enable Group 1
and type up to five
Email Addresses
to
receive selected alerts.
3.
Under
Recipient Group Preferences
, for the group you created, select the type of alerts that will
cause email notification to occur.
Note:
You can set up to three separate groups to receive any combination of email alerts.
4.
To view definitions of the alert types, click
(Glossary)
under
Status Codes
in the
Recipient Group
Preferences
area.
5.
In the
“Reply to:” Email Address
field, type the email address of the administrator or user
designated to receive any replies sent by Alert Notification group members.
Summary of Contents for WORKCENTRE 7755
Page 12: ...Introduction WorkCentre 7755 7765 7775 Multifunction Printer System Administrator Guide 12...
Page 20: ...Initial Setup WorkCentre 7755 7765 7775 Multifunction Printer System Administrator Guide 20...
Page 80: ...Security WorkCentre 7755 7765 7775 Multifunction Printer System Administrator Guide 80...
Page 92: ...Printing WorkCentre 7755 7765 7775 Multifunction Printer System Administrator Guide 92...
Page 142: ...Fax WorkCentre 7755 7765 7775 Multifunction Printer System Administrator Guide 142...